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131 -141 Esplanade, Cairns, Queensland 4870 Australia
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (844)
Room & Suite (252)
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
  • Daily temperature and symptom checks for staff
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Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crystalbrook Riley
Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#6 of 69 hotels in Cairns
Location
Cleanliness
Service
Value
Travellers' Choice
Riley is a sophisticated character with a playful outlook on life. Guests can expect understated elegance, contemporary design and a splash of fun. At Riley, we enjoy modern living through attitude, design, technology and a passion for a better world – or what we call #responsibleluxury. That means no plastic straws, water bottles or guest-room key cards, using technology to reduce paper, providing large-pump amenities bottles (saving more than 250,000 plastic bottles each year) and partnering with Citizens of the Great Barrier Reef, TerraCycle, OzHarvest and Containers for Change. Residing in a prime location on Cairns Esplanade, Riley features 311 stylish rooms and suites. Each room features its own Apple iPad control centre complete with healthy-living apps, a 55-inch Smart TV, Staycast by Google for video streaming and access to an extensive range of complimentary recent release movies. Add to this a lagoon swimming pool spanning over 1,000 square metres with a private man-made beach, Eleme Day Spa, a 24-hour fitness centre and fast and free wifi, and you’re on your way to a truly great stay. When it comes to restaurants and bars, Riley thinks differently. You’ll find engaging, social, vibrant spaces and a passion for innovation – all day, every day. Pop into Greenfields for a freshly made cold-pressed juice or head to the theatrical Paper Crane for wok-fried seafood or the perfect steak. For sweeping views and an atmosphere not to be missed, head to Rocco. Perfect for balmy nights, Rocco is perched 42 metres above sea level and offers share style food inspired by the Mediterranean along with a stellar Champagne menu, second to none. The property is an easy five-minute water-front stroll from the shopping, entertainment and business centre of Cairns.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Children's television networks
Highchairs available
Electric vehicle charging station
Valet parking
Wifi
Pool / beach towels
Swimming pool toys
Outdoor pool
Shallow end in pool
Fence around pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Happy hour
Kids' meals
Outdoor dining area
Wine / champagne
Poolside bar
Rooftop bar
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Manicure
Massage
Neck massage
Pedicure
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Private balcony
Room service
Coffee / tea maker
Flatscreen TV
Bathrobes
Safe
Telephone
Wardrobe / wardrobe
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Radio
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Room types
Mountain view
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
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670Reviews15Q+A100Room tips
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Popular mentions
LouisaBear wrote a review Nov 2021
Port Douglas, Australia41 contributions53 helpful votes
+1
Thank you Riley for the most amazing stay for my birthday recently. From the moment we drove up the driveway, I knew we were in for a special getaway. The staff on reception (and throughout the entire hotel) just make you feel so welcome and are always smiling and so happy. Then we were told we were getting a room upgrade and this was just the icing on the cake (pardon the pun as it was my birthday that day). Walking into the Seaview Corner King Room took my breath away. Some time was spent relaxing by the beautiful pool and then onto drinks and dinner at Rocco where yet again the service was impeccable. I haven't been disappointed with any of our crystalbrook stays and will continue to only stay at Riley, Flynn and Bailey when we need accommodation in Cairns. Thank you again for making my birthday such a memorable day and night.
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Date of stay: November 2021Trip type: Travelled as a couple
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Evy P wrote a review Nov 2020
Gold Coast, Australia46 contributions36 helpful votes
+1
Hotel's Favourite
What a wonderful stay! We made a very last minute change of holiday destination thanks to covid restrictions preventing us going to Adelaide and lucky for us we ended up here. This is a fabulous hotel, there is so much we loved about it, from the minute we arrived weary, late at night and were greeted by two friendly and super helpful ladies, we were happy. The hotel is luxurious and elegant but with a relaxed coastal vibe throughout. Lots of beautiful spaces inside the foyer and other indoor and outdoor spaces to lounge around very comfortably. The pool area is fabulous and usually has poolside service. Meals and drinks were reasonably priced, so we often ate right there on a sun lounge, instead of venturing out. We used the complimentary bikes to ride to the Botanical Gardens Cafe for breakfast (that's another story, coffees were good but breakfast was terrible), nonetheless it was a really fun outting and great that they don't charge for things like this. Free Sat am yoga, free water daily, too. Highly recommend the Rocco Bar on the 12th floor, it was fabulous, wonderful views, extensive drinks list and great prices at happy hour. ($12 cocktails, choice of 3). Great location on The Esplanade, great for walking to everything and close to playgrounds and the lagoon. We have loved everything about our stay and will definitely be back.
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Date of stay: November 2020Trip type: Travelled as a couple
3 Helpful votes
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Response from James Mackintosh, Guest Services / Front Office at Crystalbrook Riley
Responded 16 Jun 2021
Hi Evy P, Thanks for your feedback and great to read you had a wonderful stay. We hope to see you back soon! Regards, James Mackintosh Front Office Manager - Crystalbrook Riley
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Jet_Oz wrote a review Nov 2021
Brisbane, Australia186 contributions109 helpful votes
Nice contemporary hotel. Noisy air conditioning ruined our stay. We won’t be back to this lovely hotel. We were in the tower block - We could not sleep at night as the air con was noisy and the room became too hot staff did try and accomdate us by moving rooms thank you. Not sure of noise levels in the other wing Nice pool area and bars and helpful staff
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Date of stay: November 2021Trip type: Travelled as a couple
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surfoz wrote a review Nov 2021
Brisbane, Australia6234 contributions145 helpful votes
+1
We booked Riley based on its location on the Esplanade. We stayed a week in a Sea room on the 7th Floor. It was perfect. We loved waking up with the sunrise and relaxing on the deck overlooking the ocean. All in all, the staff we encountered were very friendly and helpful. Breakfast buffet In Paper Crane was adequate, it however was the same thing every morning, nothing outstanding. We enjoyed dining at Rocco, food was very good. Dinner at Paper Crane was excellent service and food. The drinks and food service from Paper Crane during the day around the pool area was often unorganised and slow. Food was not of a high standard and was often not hot. We ended up venturing elsewhere after the first few days. We had a great pizza and salad at Flynn one night and being a sister property, we charged it to our room. No complaints really, we found Riley to be a great place to stay while we enjoyed the beautiful Cairns area. Loved the comfy bed and the view. Special mention to housekeeping who we didn't see, however our room was always clean and fresh upon our return from our activities. We will be back for sure.
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Date of stay: October 2021
Service
Room Tip: The nearby Muddy's cafe does good coffee and food, can get very busy.
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Response from Jaydev Walia, Guest Services / Front Office at Crystalbrook Riley
Responded 3 weeks ago
Thanks for the review Surfoz, i'm glad that Riley was a base for you to explore Cairns, the location is ideal! It is pleasing to hear that the friendliness and helpfulness of our staff shone. We have updated a few systems around our pool service and we expect these will improve service flow. Thank you for making special mention of our housekeeping team, they very often are the unsung heroes of the hotel. Look forward to welcoming you back.
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Getaway T wrote a review Nov 2021
1 contribution
We booked the Melbourne Cup Function, had a really good time. I would say the food was a little light on and late in coming out, and the 2 drinks per person limit at the bar meant the lines were too long. However - and this relates to Carpomo's review - we knew what we were buying. It was a cocktail format and we could have upgraded to tables had we chosen to do so. It was always clear. The function itself was well done and compared with other hotels in CBD priced fairly. We stayed the night; lovely room and friendly service. Room service was ok, shower was fantastic and breakfast was brilliant!
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Date of stay: November 2021
Location
Cleanliness
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Response from Jaydev Walia, Guest Services / Front Office at Crystalbrook Riley
Responded 3 weeks ago
Thank you getawayt2021 for your review. I'm glad that on the whole you enjoyed your Riley Melbourne Cup experience. You have provided some very useful feedback that we will use to make Melbourne Cup next year an even better event. Hope to see you there!
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PRICE RANGE
US$133 - US$191 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaQueenslandCairns RegionCairns
NUMBER OF ROOMS
311
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Frequently Asked Questions about Crystalbrook Riley
Which popular attractions are close to Crystalbrook Riley?
Nearby attractions include Muddy's Playground (0.1 km), Cairns Aquarium (0.3 km), and Michaelmas Cay (0.5 km).
What are some of the property amenities at Crystalbrook Riley?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Crystalbrook Riley?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Crystalbrook Riley?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Crystalbrook Riley?
Yes, free parking, a parking garage, and valet parking are available to guests.
What are some restaurants close to Crystalbrook Riley?
Conveniently located restaurants include Gelocchio, Devine Gelato, and Dundee's at the Cairns Aquarium.
Are there opportunities to exercise at Crystalbrook Riley?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Is Crystalbrook Riley located near the city centre?
Yes, it is 0.3 km away from the centre of Cairns.
Are any cleaning services offered at Crystalbrook Riley?
Yes, dry cleaning and laundry service are offered to guests.
Does Crystalbrook Riley offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Does Crystalbrook Riley have any great views?
Yes, guests often enjoy the ocean view available here.