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818-820 George Street, Sydney, New South Wales 2000 Australia
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Traveller (946)
Room & Suite (255)
Dining (86)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 01/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Mercure Sydney
Updated 01/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#74 of 208 in Sydney
Located next to Central Station, Mercure Sydney boasts 517 newly refurbished rooms & suites, rooftop indoor heated pool, sauna & fitness centre as well as brand new restaurant Platform 818 and Eve's Bar. Mercure Sydney's convenient location is the perfect place from which to explore Sydney's major attractions. Just 4 stops by train to Sydney Harbour Bridge & Opera House, a 10 minute walk to Darling Harbour & the International Convention Centre, 15 minutes by light-rail to the Sydney Cricket Ground and with direct buses to iconic Bondi Beach right from our front door. Train, Shuttle and Taxi services round out transit options to Domestic and International Airports. The hotel is within walking distance to China Town, Spice Alley, White Rabbit Gallery and Glebe Markets as well as shops, bars and cafes in surrounding suburbs; Chippendale, Surry Hills & Broadway. Unique to Mercure Sydney are our Balcony Queen rooms featuring views over Sydney CBD, Privilege Rooms with Nespresso Machine, Complimentary Evian Water, Robes and Slippers are situated on Level 13 with sweeping views of our surrounds and 5 suites with separate living quarters and dual rain-showers. A range of bedding configurations: Queen, King, 2 Double beds and Family Rooms with 2 Double Beds and Bath allow us to tailor your stay to meet any needs. Accessible rooms with grab rails, lowered sink, raised toilet, shower chair and handheld shower head provide comfort for guests in need of physical support while Braille in lifts, Audible emergency system and closed caption tv provide access to hearing and vision impaired guests. High-Speed Wi-Fi, bedside USB ports, 24 hour room service, secure parking, electric car charging station, dry cleaning & coin-operated guest laundry and a dedicated concierge team makes Mercure Sydney the perfect base for Exploring Sydney for both Business and Leisure guests. Mercure Sydney's commitment to sustainability is supported by electric car charging station, rooftop solar panels, 3* water and 4* energy Nabers classification and a Silver Planet 21 rating.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Airport transportation
Paid private parking on-site
Car park
Paid wifi
Pool / beach towels
Rooftop pool
Pool with view
Indoor pool
Heated pool
Fitness / spa changing rooms
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kids' meals
Special diet menus
Wine / champagne
Children's television networks
Highchairs available
Shuttle bus service
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Steam room
24-hour security
Baggage storage
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Sun terrace
ATM on site
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Interconnected rooms available
Private balcony
Room service
Seating area
Wardrobe / wardrobe
Bottled water
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
On-demand films
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Family rooms
Good to know
City View
Languages Spoken
English, French, Spanish, Chinese and 6 more


Full view
100Great for walkers
Grade: 100 out of 100
256Restaurantswithin 0.5 km
34Attractionswithin 0.5 km
5692Reviews56Q+A100Room tips
Traveller rating
  • 1,760
  • 2,593
  • 972
  • 221
  • 146
Time of year
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Popular mentions
Lorraine S wrote a review 18 May
Mooloolaba, Australia167 contributions59 helpful votes
Once again we were able to stay at Mercure Central after a long break due to hotel closures due to Co-vid. We stayed five nights. Room was clean although a little noisy due to the renovations being carried out. As we stayed five nights the room was only serviced after the third night, this necessitated having to go to Woolies and purchase soap and coffee! They only left four sachets of coffee and one small block of soap, two small body wash tubes for three nights for two people! The retaurant wasn't open for evening meals, however, the bar was serving food.
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Review collected in partnership with Accorhotels.com
Date of stay: May 2022
Sleep Quality
jeffandlauren wrote a review 18 May
Fitzroy, Australia265 contributions122 helpful votes
Nice hotel and well located to trains trams and buses. Quiet rooms. Internet limited to 5mbs but works well and ok for Netflix. The only annoyance was the QR code for room service indicated- not available but then I found out it was available by phone- after I checked out. Some Foxtel channels and nice bathroom
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Date of stay: May 2022Trip type: Travelled
Gail C wrote a review 17 May
6 contributions
We had a very disappointing stay at the Mercure Hotel. We selected this hotel as we were arriving on the Indian Pacific train from Perth and it was the nearest to Central Station, the idea being we would have a few days in Sydney, before returning home to the Northern Rivers. The design of this hotel is strange, the front door, where the cars, taxis and limos go, is actually another block away, down a narrow, dismal back lane called Little Regent Street. The back door, in Railway Square, is not signed and is unwelcoming. Going through the door, we were faced with stairs down to Reception. The lift to that floor was out of order. There was no Concierge service and no one offered to help us with our luggage. When we did get to Reception we were dealt with quickly, however, on getting to our room there was a letter saying that due to Covid safety? our room would be only serviced after a 3 day stay, this meant for nearly $250 a night, we had to service our own room. If I was staying in self-catering, this would be fine, but we believed we were staying in a 4 star city hotel. Next discovery was that the restaurant was closed and there was only one eatery open, a bar, called Eve's Bar. We then booked a table at midday for our evening meal but on arrival at 6pm we found our reservation had "disappeared". The staff did eventually find us another table, but if the hotel is worried about cleaning our room because of Covid, this worry didn't carry to the pub, which was busy (and noisy) and we were very close to the next table. On day 2 we ran out of tea and coffee and went down to Reception to ask for some, this never arrived! We had regular visits to Reception as throughout our stay, from day one, our keycard would not operate the lift and we had to get new cards every day. Day 3 we went to Reception where a member of staff tried to assisst, as we had now run out of shampoo, soap, etc. Another reason we had booked this hotel was that it advertised a shuttle service to the airport, you won't be surprised to hear this wasn't available, either, the company they used was no longer available. The receptionist did arrange for a taxi for us, which probably worked out as cheap as a shuttle. He did arrange for more tea and coffee to be delivered to the room (it never came) and offered a full room service, which we declined as we were leaving the next day, we did ask for clean towels, which were delivered but the old, three day wet towels were not taken away. Consequently, we were glad to leave this hotel. We are Accor Members but I cannot think of anything to recommend it. It certainly cannot possibly deserve four stars.
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Date of stay: May 2022
Sleep Quality
gdbilic wrote a review 11 May
1 contribution
Pleasant experience and will stay again on my next trip to Sydney. The staff were professional and cheerful. The room was quiet and the blockout blinds are a sensational addition that allowed me to get a half hour nap to pep me up from the flight. Fantastic hotel, fantastic staff in great location close to the train station,.
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Review collected in partnership with Accorhotels.com
Date of stay: May 2022
Sleep Quality
admin16 wrote a review 11 May
Broulee, Australia2 contributions
Refurbished family rooms are fantastic - plenty of room for teenage grandchildren to sleep and eat (restaurant being unavailable). Alice in Eve's Bar was so helpful and reception staff were efficient and obliging. Buffet breakfast was beautifully presented and all food was fresh and of highest quality. The extras received as a Platinum member were greatly enjoyed and appreciated.
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Review collected in partnership with Accorhotels.com
Date of stay: May 2022
Sleep Quality
US$141 - US$185 (Based on Average Rates for a Standard Room)
mercure sydney hotel sydney, accor sydney
AustraliaNew South WalesSydneyInner West
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Frequently Asked Questions about Mercure Sydney
Which popular attractions are close to Mercure Sydney?
Nearby attractions include Local Sauce Tours (0.3 km), White Rabbit Gallery (0.4 km), and Break The Code Plus (0.3 km).
What are some of the property amenities at Mercure Sydney?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Mercure Sydney?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mercure Sydney?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Mercure Sydney?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to Mercure Sydney?
Conveniently located restaurants include Platform 818, Mekong, and KOI Dessert Bar.
Are there opportunities to exercise at Mercure Sydney?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Mercure Sydney have an airport shuttle?
Yes, Mercure Sydney offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Mercure Sydney have airport transportation?
Yes, Mercure Sydney offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Mercure Sydney?
Yes, dry cleaning and laundry service are offered to guests.
Does Mercure Sydney offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.