Once again we were able to stay at Mercure Central after a long break due to hotel closures due to Co-vid. We stayed five nights. Room was clean although a little noisy due to the renovations being carried out. As we stayed five nights the room was only serviced after the third night, this necessitated having to go to Woolies and purchase soap and coffee! They only left four sachets of coffee and one small block of soap, two small body wash tubes for three nights for two people! The retaurant wasn't open for evening meals, however, the bar was serving food.
Nice hotel and well located to trains trams and buses. Quiet rooms. Internet limited to 5mbs but works well and ok for Netflix. The only annoyance was the QR code for room service indicated- not available but then I found out it was available by phone- after I checked out. Some Foxtel channels and nice bathroom
We had a very disappointing stay at the Mercure Hotel. We selected this hotel as we were arriving on the Indian Pacific train from Perth and it was the nearest to Central Station, the idea being we would have a few days in Sydney, before returning home to the Northern Rivers. The design of this hotel is strange, the front door, where the cars, taxis and limos go, is actually another block away, down a narrow, dismal back lane called Little Regent Street. The back door, in Railway Square, is not signed and is unwelcoming. Going through the door, we were faced with stairs down to Reception. The lift to that floor was out of order. There was no Concierge service and no one offered to help us with our luggage. When we did get to Reception we were dealt with quickly, however, on getting to our room there was a letter saying that due to Covid safety? our room would be only serviced after a 3 day stay, this meant for nearly $250 a night, we had to service our own room. If I was staying in self-catering, this would be fine, but we believed we were staying in a 4 star city hotel. Next discovery was that the restaurant was closed and there was only one eatery open, a bar, called Eve's Bar. We then booked a table at midday for our evening meal but on arrival at 6pm we found our reservation had "disappeared". The staff did eventually find us another table, but if the hotel is worried about cleaning our room because of Covid, this worry didn't carry to the pub, which was busy (and noisy) and we were very close to the next table. On day 2 we ran out of tea and coffee and went down to Reception to ask for some, this never arrived! We had regular visits to Reception as throughout our stay, from day one, our keycard would not operate the lift and we had to get new cards every day. Day 3 we went to Reception where a member of staff tried to assisst, as we had now run out of shampoo, soap, etc. Another reason we had booked this hotel was that it advertised a shuttle service to the airport, you won't be surprised to hear this wasn't available, either, the company they used was no longer available. The receptionist did arrange for a taxi for us, which probably worked out as cheap as a shuttle. He did arrange for more tea and coffee to be delivered to the room (it never came) and offered a full room service, which we declined as we were leaving the next day, we did ask for clean towels, which were delivered but the old, three day wet towels were not taken away. Consequently, we were glad to leave this hotel. We are Accor Members but I cannot think of anything to recommend it. It certainly cannot possibly deserve four stars.…
Pleasant experience and will stay again on my next trip to Sydney. The staff were professional and cheerful. The room was quiet and the blockout blinds are a sensational addition that allowed me to get a half hour nap to pep me up from the flight. Fantastic hotel, fantastic staff in great location close to the train station,.
Refurbished family rooms are fantastic - plenty of room for teenage grandchildren to sleep and eat (restaurant being unavailable). Alice in Eve's Bar was so helpful and reception staff were efficient and obliging. Buffet breakfast was beautifully presented and all food was fresh and of highest quality. The extras received as a Platinum member were greatly enjoyed and appreciated.