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Novotel Sydney Central

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169-179 Thomas St, Sydney, New South Wales 2000 Australia
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Traveller (338)
Room & Suite (257)
Dining (48)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#60 of 204 hotels in Sydney
Location
Cleanliness
Service
Value
Travellers' Choice
Novotel Sydney Central, located in the heart of the vibrant Sydney,is perfect for both corporate and leisure travellers. We are situated close to many famous Sydney attractions including Darling Harbour, Capitol Theatre, Sydney Entertainment Centre, and an array of shopping and entertainment venues.To ensure your stay is comfortable and enjoyable, guests can take advantage of our range of our hotel services and recreation facilities including the Field House Restaurant & Bar located in the hotel lobby, a rooftop swimming pool and 24hr reception and room service.
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Property amenities
Paid private parking on-site
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Evening entertainment
Kids stay free
Airport transportation
Parking
Wifi
Paid wifi
Outdoor pool
Heated pool
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Kid-friendly buffet
Snack bar
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Sun terrace
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Iron
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Mid-range
Languages Spoken
English, Chinese

Location

Full view
100Great for walkers
Grade: 100 out of 100
380Restaurantswithin 0.5 km
40Attractionswithin 0.5 km
1683Reviews20Q+A100Room tips
Traveller rating
  • 551
  • 694
  • 297
  • 90
  • 51
Time of year
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Language
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Popular mentions
Lachlan72 wrote a review 4 Dec
Sydney963 contributions193 helpful votes
+1
Mixed experience for me... First time visitor. Reception area was chaotic when checking in. No Accor ALL Priority desk on offer so waited quite a while to be served. Staff seemed unsure and while trying their best to help, knowledge seemed lacking. (I asked if breakfast was included here as a Platinum member and it took three different staff members to find out the answer, which was yes. Room was ok, a little tired, but at least it was very clean. Club Sandwich from room service was very good. Bed was quite hard, but that's a personal taste. Nice cheese plate and wine for being Platinum. Appreciated. Came back late night and key didn't work. Took two trips down to reception and then a staff member coming up, then down, then back up again to get me into my room. Finally got in about 15 minutes after the first attempt. Breakfast buffet was ok and replenished often. However, they seemed short staffed (probably due to the pandemic and lack of available staff) and tables too a long time to be cleaned. We ordered our coffees when we sat down but they hadn't turned up by the time we finished our breakfast. Lifts very slow and clunky. Location is handy for George St and Haymarket. Parking next door at Wilson is $20 which is validated by reception. So, we found it ok, but nothing outstanding.
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Date of stay: December 2021Trip type: Travelled as a couple
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Fanofthis wrote a review Nov 2021
Parkes, Australia16 contributions3 helpful votes
So happy to be able to return to Novotel Sydney Central. We were very impressed with the absolutely outstanding staff, the cleanliness of the Hotel and the wonderful room. Nothing seems to be too much trouble for the staff, whether it was getting information, recommendations, helpful advice, even the offer of an umbrella when it was very wet. The food in the restaurant was excellent and so was the variety and food for room service. The hotel is in the perfect position with easy access to public transport, theatres, entertainment, and retail shopping.
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Date of stay: November 2021Trip type: Travelled as a couple
Room Tip: Access to undercover parking and close to public transport.
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Response from Novotel Sydney Central, Owner at Novotel Sydney Central
Responded 4 days ago
Dear Fanofthis, We very much appreciate your comments regarding your stay at the Novotel Sydney Central. We are delighted to hear that you had an excellent stay and received outstanding service from the staff. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will be sure to pass your feedback to the team as they will be delighted to be receiving recognition for their hard work. Thank you again for taking the time to provide us with your fantastic feedback. Warm Regards, Nicolette Ng Front Office Manager
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Tommo wrote a review Nov 2021
Melbourne, Australia44555 contributions3644 helpful votes
+1
We had a short three day stay at this hotel due to attending an engagement party. Location is in Chinatown and just a short 7 minute walk to Central Station. Darling Harbour isnt far away and perhaps a 15 minute walk away. We were upgraded from a King Standard to a King Executive. The differences in the roomn include a coffee maker, a high floor, water and the supply of robes and slippers. I did have to follow up on the robes and slippers as they were not present when we checked it. Room was minimalistic but nice a clean and looks to have been refreshed not too long ago. Bathroom has a bath/shower. I wasn't a fan of room service only upon request. This should be better communicated as we missed out on our clean after the first night due to lack of knowing. Breakfast is buffet on Saturday and Sunday with 2 choices from the menu on the other days including a plate of pastries, coffee and juice. Breakfast I thought was substantial. I also enjoyed Thomas Street Bar with all day $7 beers and other specials. Overall a very good stay.
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Date of stay: November 2021
Rooms
Location
Service
1 Helpful vote
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Response from Novotel Sydney Central, Owner at Novotel Sydney Central
Responded 4 days ago
Dear tommomelbourne, We very much appreciate your comments regarding your stay at the Novotel Sydney Central. We hope that you enjoyed the engagement party! It is great to hear that you had an excellent stay and enjoyed the Thomas St. Kitchen & Bar offerings. I will be sure to pass on your compliments to the Food and Beverage team. Please accept my apologies in regards to the miscommunication of the service of your room. We will ensure to address this with our team and thank you for bringing this to our attention. Once again, thank you for taking the time to provide us with your wonderful feedback. We hope to be welcoming you back in the future! Warm Regards, Nicolette Ng Front Office Manager
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Jackie wrote a review Nov 2021
sydney37 contributions3 helpful votes
Perfect spot and wonderful staff Parking was very well priced and onsite which made things much easier for us The staff on arrival were really friendly and gave our toddlers a gift (little bag of activities) After a car trip this was more of a gift for us as parents!! Kept them happy during check in and while we rested in room after the drive There is also a dedicated area in the lobby for the kids set up as a toy room, my kids loved this The room was clean and comfortable We had a buffet breakfast on the Sunday (I think this option is only on the weekends) kids are free Food was nice, fresh squeezed juice,fresh pancakes ect Very close to paddy’s markets (2 min walk) Also Woolworths is one street over and for a family trip this was so convenient Will most definitely stay again on our next trip thanks to the team for making this stay enjoyable
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Date of stay: November 2021Trip type: Travelled with family
Room Tip: Parking onsite! Very easy to use
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Response from Ben Mellor, Owner at Novotel Sydney Central
Responded 6 days ago
Dear 49Jackiem49, Thank you for your recent stay at the Novotel Sydney Central. We are delighted to hear that you and your family had an excellent stay! It definitely sounds like your children were spoilt and that would have made your trip away much more enjoyable. I will be sure to pass your kind words to the team and compliments to the Chefs as they will be delighted to be receiving recognition for their hard work. Once again, we appreciate you taking the time to provide us with your feedback and we hope to see you again soon for another memorable stay with us. Warm Regards, Nicolette Ng Front Office Manager
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flyingroo wrote a review Nov 2021
Melbourne, Australia136 contributions222 helpful votes
+1
Big thumbs up to the team at Novotel Sydney Central. Although this may not be the newest or flashiest hotel in Sydney, the staff make sure your stay is enjoyable. All my requests ranging from room service, housekeeping items, late checkout, all handled without fuss. Even at breakfast time when it the team were run off their feet, they were apologetic for not being more responsive. My room was on one of the executive floors with a city view. The room was very spacious and clean. Very comfortable bed and simple furniture in the room. The bathroom was on the smaller side with a shower over the bath tub but functional. Location is within easy walking distance of Central Station. Put this hotel on your list if you’re looking for a comfortable hotel with exceptional service.
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Date of stay: November 2021Trip type: Travelled on business
1 Helpful vote
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Response from Ben Mellor, Owner at Novotel Sydney Central
Responded 6 days ago
Dear flyingroo, We very much appreciate your comments regarding your stay at the Novotel Sydney Central. We are delighted to hear that you had an excellent stay and that you found our staff to be exceptional! What a fantastic feedback to be receiving and I will be sure to pass your kind words on to the team. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for your kind feedback, and we hope to see you again soon for another memorable stay with us. Warm Regards, Nicolette Ng Front Office Manager
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PRICE RANGE
US$105 - US$199 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
citigate central sydney hotel sydney, citigate central hotel sydney, sydney citigate central hotel
FORMERLY KNOWN AS
Citigate Central Sydney
LOCATION
AustraliaNew South WalesSydney
NUMBER OF ROOMS
255
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Frequently Asked Questions about Novotel Sydney Central
Which popular attractions are close to Novotel Sydney Central?
Nearby attractions include Mission Escape George St (0.5 km), AussieYou Tours (0.2 km), and Capitol Theatre (0.4 km).
What are some of the property amenities at Novotel Sydney Central?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Novotel Sydney Central?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Novotel Sydney Central?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at Novotel Sydney Central?
Yes, paid private parking on-site and paid private parking nearby are available to guests.
What are some restaurants close to Novotel Sydney Central?
Conveniently located restaurants include Platform 818, Betty's Burgers, and Mekong.
Are there opportunities to exercise at Novotel Sydney Central?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Novotel Sydney Central have airport transportation?
Yes, Novotel Sydney Central offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Novotel Sydney Central?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Sydney Central offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.