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Hideaway at Royalton Riviera Cancun

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Carretera Federal 307 Tulum-Cancun Km 332,150, SM31, Puerto Morelos 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
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US$406
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Traveller (6781)
360
Panoramas (13)
Room & Suite (921)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 04/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hideaway at Royalton Riviera Cancun
Updated 04/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#17 of 43 hotels in Puerto Morelos
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Platinum level
Discover Hideaway at Royalton Luxury Resorts, the perfect place to open yourself up to an elegant adults only vacation experience. Savor gourmet cuisine, artfully prepared cocktails and enjoy the impossibly blue ocean, doing as much or as little as you’d like. Delight in the freedom of spontaneity with the perfect mix of daily water sports, fitness programs, yoga on the beach, or mixology classes beside the pool and unforgettable evenings of sunset champagne toasts, world-class dining and incomparable entertainment. Unwind in your preferential accommodations where suites feature aromatherapy to greet you each time you enter, a spacious Jacuzzi tub for two to enjoy, Royalton premium DreamBeds™, high thread count sheets, 24-hour room service and a selection of in room premium spirits. Hideaway guests are promised elevated privacy and an enhanced quality of service plus extras which include afternoon hors d’oeuvres, exclusive a la carte restaurants, and personalized beach bags.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Tennis court
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Adult pool
Outdoor pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Swimup bar
Poolside bar
Water park
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Concierge
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Trendy
Languages Spoken
Spanish
6722Reviews2087Q+A100Room tips
Traveller rating
  • 4,370
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  • 549
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  • 128
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Popular mentions
Francine D wrote a review 11 Sep
3 contributions
I came back after two years and the service is amazing. The servers and bartenders Henry, Santiago. Amazing making us laugh and have a good time. The food is still excellent specially desserts. The only thing I didn't enjoy was entertainment, it's practically none and in the trivia the girls lost eveyones attention after 15 minutes, and apparently all the entertainment is now at royalton side (family area) But still amazing. Will come back
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Date of stay: September 2021Trip type: Travelled with friends
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Response from General Manager, General Manager at Hideaway at Royalton Riviera Cancun
Responded 1 week ago
Dear Traveler, Thank you for choosing Hideaway at Royalton Riviera Cancun for your recent vacation and for taking the time out to share your experience with us. We are delighted to view your comments highlighting the hospitality of our attentive hosts, who contributed positively to your stay; They will be commended for their outstanding service. It was a pleasure hosting you and we hope to welcome you again for another memorable vacation experience. Sincerely, Alfonso Lopez General Manager
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P V wrote a review 10 Sep
Washington DC, District of Columbia107 contributions30 helpful votes
Money and a credit card was stolen out of my suitcase then i was questioned and searched by security as if I was the thief. I was told there would be an investigation and i would receive a report and that never happened. Also the excursion people are complete scammers, i was there for a wedding and our group booked an excursion. No printed information was provided nor was anything signed. We were told if we had to our group number we could. Due to nonstop rain a small portion of our group 5 out of 45 people felt uncomfortable participating. Before we left resort we were told to go to the park and if we still felt comfortable we would receive refund. The excursion company at hotel then would only provide small refund. Everything at this resort is a scam. Be cautious of these large resorts as customer service is not their highest priority. After they get your money they could care less about anything else.
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Date of stay: September 2021Trip type: Travelled with friends
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Response from General Manager, General Manager at Hideaway at Royalton Riviera Cancun
Responded 1 week ago
Dear traveler, Thank you for taking a moment to share the details of your recent visit with the TripAdvisor community. I sincerely apologize for the disappointments you experienced while visiting our resort. We continually strive to provide exceptional levels of service, which in this case we seem to have failed to achieve. However, we would like to point out that we are not responsible for any items that are not in the safe. We are sorry to know that the options offered by the tour agency were not to your liking. Whilst an apology will not change the outcome of your stay, you can reach out to our Post Travel team for follow-up. Sincerely, Alfonso Lopez General Manager
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Alejandro E wrote a review 10 Sep
Laredo, Texas78 contributions3 helpful votes
The Hideaway is great experience, Dorado Seafood Grill is the best restaurant thanks in particular to Jesus Chable Gomez and Ricardo Miquelajauregui Mariana Perez and the rest of the team. The service at the beach bar (hideaway) especially from Alfonso, Ramiro, Cesar was the best. (There was a lady waitress that we forgot her name) The service in the Hideaway is completely different from the rest of the resort, do not even try to go over there. There was some little details in the room that could get you a 5 stars but nothing to worry about it
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Date of stay: September 2021Trip type: Travelled as a couple
Room Tip: Avoid the Regular Royalton Resort, the services is almost just ok, stay only at the hideaway the...
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Response from General Manager, General Manager at Hideaway at Royalton Riviera Cancun
Responded 1 week ago
Dear Traveler, Thank you for choosing Hideaway at Royalton Riviera Cancun for your recent vacation and for taking the time out to share your experience with us. We are elated to view your comments highlighting the hospitality of our hosts, especially those mentioned in your comments; they will be commended for their outstanding service. It was a pleasure hosting you and we look forward to welcoming you again. Sincerely, Alfonso Lopez
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Betty wrote a review 9 Sep
1 contribution
Guadalupe from guest services was AMAZING. He helped with all of our needs and made our trip a thousand times easier and much more enjoyable! Would definitely come back and highly recommend using him!!
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Date of stay: September 2021Trip type: Travelled as a couple
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Response from General Manager, Director General at Hideaway at Royalton Riviera Cancun
Responded 1 week ago
Dear Traveler, We appreciate your recommendation and taking time to share your feedback with us. Hopefully you confirm that booking soon and we see you next year! Sincerely, Alfonso Lopez General Manager
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Epintado wrote a review 9 Sep
6 contributions4 helpful votes
The swim up bar was great. Henry & his staff were wonderful. Very attentive. Thank you. The food at the pool area was good & staff nice. Most restaurants didn’t have good air conditioning but that’s most at all inclusive resorts. Indian restaurant wasn’t too good, food & waitstaff were not attentive. Never checked on us. Went to smoke hookah & the guy working just ignored us, didn’t explain what the cost was just assumed we didn’t have $. Shrugged us off. Overall had a good time but somethings needed improvement.
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Date of stay: August 2021Trip type: Travelled with family
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Response from General Manager, Director General at Hideaway at Royalton Riviera Cancun
Responded 1 week ago
Dear Traveler, hank you for staying at our resort and for this honest review. We want to emphasize our commitment to continuous improvement to our vacation experiences and such feedback like yours has proven to be invaluable. We sincerely regret that you had a less than satisfactory experience in the areas mentioned in your review and trust that this does not taint your view of our brand. Your comments have been duly noted and shared with the relevant managers for further review. Sincerely, Alfonso Lopez General Manager
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PRICE RANGE
US$288 - US$896 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Morelos
NUMBER OF ROOMS
340
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Frequently Asked Questions about Hideaway at Royalton Riviera Cancun
Which popular attractions are close to Hideaway at Royalton Riviera Cancun?
Nearby attractions include Xoximilco Cancun by Xcaret (6.4 km), The library (4.0 km), and Piston Pueblo (5.6 km).
What are some of the property amenities at Hideaway at Royalton Riviera Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Hideaway at Royalton Riviera Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hideaway at Royalton Riviera Cancun?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hideaway at Royalton Riviera Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Hideaway at Royalton Riviera Cancun?
Conveniently located restaurants include Los Caporales, Manglar Buffet Restautant, and Bugambilias.
Are there opportunities to exercise at Hideaway at Royalton Riviera Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hideaway at Royalton Riviera Cancun have an airport shuttle?
Yes, Hideaway at Royalton Riviera Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hideaway at Royalton Riviera Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Hideaway at Royalton Riviera Cancun offer any business services?
Yes, it conveniently offers a business centre, a banquet room, and conference facilities.
Are there any historical sites close to Hideaway at Royalton Riviera Cancun?
Many travellers enjoy visiting Zona Arqueologica El Rey (15.8 km).