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Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 Manzana 7, Lote 1, S.M. 11, Puerto Morelos 77580 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (22591)
Room & Suite (4288)
Videos (1)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 43 hotels in Puerto Morelos
Location
Cleanliness
Service
Value
Travellers' Choice
This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. Six meandering pools wind through their grounds. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea.
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Room & Suite (4,288)4,288
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Parking
Wifi
Lazy river
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Snorkelling
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Fishing
Karaoke
Table tennis
Nightclub / DJ
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Bathrobes
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Flatscreen TV
Room service
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Green
Languages Spoken
English, Spanish
Hotel links
Special Price:5% off room rate
20390Reviews3539Q+A100Room tips
Traveller rating
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Popular mentions
LMKM2021 wrote a review Yesterday
Lee's Summit, Missouri1 contribution
Pools were dirty, bar service and dinner service excellent. Concierge terrible and unhelpful. No pool chairs or floats mists days available. Very frustrating. We had a RTT and so we tried to enjoy that until the room next to us decided to throw a party on their room and made even our last night of peace miserable.
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Review collected in partnership with this hotel
Date of stay: June 2021
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Kristen T wrote a review Apr 2021
Baltimore, Maryland139 contributions166 helpful votes
Hotel's Favourite
The fun yet laid-back and professional atmosphere here made this a positive experience. We enjoyed the gym in the early mornings, the modified method for the breakfast buffet where all of the options are still there you just don’t serve yourself, the wide variety of lounge chair options/areas, The impressive evening performances, comfortable room (club level ocean view I think), Quality food options including vegetarian ones (except at Las Olas), and most notably, the wonderful and kind staff. Though overall the food may be somewhat better at Beloved, the facilities here are more impressive and varied. Luis at the club pool saved me my first day when I was sad about not finding healthy vegetarian food yet. He solved my worries with genuine care and continued to be kind and helpful throughout. Amable also at the club pool was cheery and enthusiastic and happy to provide Spanish assistance and humor as well as drinks. Lucia in the club lounge provided kind yet subtle assistance with whatever snacks or drinks I wanted. Thank you so much!
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Date of stay: March 2021Trip type: Travelled as a couple
4 Helpful votes
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Response from The Excellence Collection, Other at Excellence Riviera Cancun
Responded 29 Apr 2021
Dear Kristen, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with the TripAdvisor community. We are very pleased to read that we surpassed your expectations successfully since the beginning. As a luxurious all-inclusive resort, we take care of every single detail in order to deliver an unforgettable guest experience, as exceptional and unique as it can be. We pay attention to offer good food quality, keep our grounds and facilities immaculate and well maintained, deliver joy through our shows and entertainment activities, and provide you with excellent service in order to exceed your expectations. In addition, it is a pleasure knowing that you thoroughly enjoyed our Gym and the benefits of being an Excellence Club guest. We will pass your kind words along to the entire team. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.
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hartman3602021 wrote a review Yesterday
1 contribution
Night entertainment was great but 1 night was not a hit the Latin band. Need more mountain bikes for the resort tried to go but not enough bikes two days. Really like entertainment Salvatore,christin,and havier did a great job
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Review collected in partnership with this hotel
Date of stay: June 2021
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My Info T wrote a review Yesterday
11 contributions
My wife and I booked this for our honeymoon. First time in Mexico, first time at an all inclusive resort, we absolutely loved Excellence Riviera Cancun. The service was exceptional and the activities, amenities, food and beverage options were simply incredible. Even others we spoke with who had experienced other all inclusive resorts told us that this one was above average with more dining options and activities than the others. Pretty much any cuisine you could want was represented, some were better than others, but we didn't have a bad meal. The staff was courteous and friendly at all times, from the groundskeepers to the concierge, everyone was friendly and seemed to be happy to be there. We will return.
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Date of stay: June 2021
Value
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Room Tip: Excellence club a good upgrade.
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Tyler M wrote a review Yesterday
Savannah, Georgia3 contributions
This resort totally lives up to its name. First time coming to an all inclusive resort and it exceeded all expectations. Food was great, bartenders awesome, and all the staff was amazing, helpful, friendly and humble. Swim up pool suite so was a nice room and enjoyed it. I do want to mention an employee that just made our trip. Guillermo, the concierge, at the Excellence Club is a 5 star employee. I wanted to do a proposal and didn't know where to start. He planned everything and went above and beyond. He decorated the beach with flowers that spelled out "Will You Marry Me" and had a photographer hidden. We love the pictures. He did all this while we were off the resort doing an excursion and had it ready when we returned. Even had another staff member to protect it from being messed up before I could propose. THANK YOU Guillermo!! You made this surprise and special moment happen and I will never forget you! Oh, and he said yes :) Salvatore who did the bicycle tours was also great! Margarita at the Excellence Club bar was also great! There was alot seaweed but they worked hard to get it cleaned up. But they have plenty of pools so wasn't a big deal to us. Still enjoyed the VIP Cabana. Highly recommend this place and we hope to come back again and hope to see Guillermo. Thank you Excellence! Thank you Guillermo!!
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Date of stay: June 2021Trip type: Travelled as a couple
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PRICE RANGE
US$290 - US$615 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
excellence riviera maya, excellence riviera cancun hotel, excellence riviera cancun puerto morelos, excellence cancun, secrets excellence riviera cancun, cancun excellence riviera, excellence resort cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Morelos
NUMBER OF ROOMS
440
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Frequently Asked Questions about Excellence Riviera Cancun
Which popular attractions are close to Excellence Riviera Cancun?
Nearby attractions include Croco Cun Zoo (2.3 km), National Reef Park of Puerto Morelos (3.3 km), and Unico Beach (2.2 km).
What are some of the property amenities at Excellence Riviera Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Excellence Riviera Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Excellence Riviera Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Excellence Riviera Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Excellence Riviera Cancun?
Conveniently located restaurants include Boquinete Seafood & Grill, Mem AL Mare, and Mangata.
Are there opportunities to exercise at Excellence Riviera Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Excellence Riviera Cancun have an airport shuttle?
Yes, Excellence Riviera Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Excellence Riviera Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Excellence Riviera Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Excellence Riviera Cancun?
The staff speaks multiple languages, including English and Spanish.