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Sensira Resort & Spa Riviera Maya

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Carretera Cancun-Tulum Km. 27.5 Bahia de Petempich Lote 4-01, Puerto Morelos 77580 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (635)
Pool & Beach (94)
Dining (68)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 02/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 02/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 43 hotels in Puerto Morelos
Location
Cleanliness
Service
Value
Sensira Resort & Spa Riviera Maya is a resort where you are free to stimulate your emotions and share them with your loved ones. Enjoy our surprisingly friendly service and attention to detail in an ambiance that combines fun and relaxation… an experience that will seduce your senses. Sensira Resort & Spa Riviera Maya is part of the distinguished group of The Leading Hotels of the World.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Game room
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Adult pool
Outdoor pool
Yoga classes
Yoga room
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Snack bar
Wine / champagne
Swimup bar
Poolside bar
Mini golf
Raquetball
Tennis court
Water park
Aerobics
Billiards
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Tennis court offsite
Board games / puzzles
Nightclub / DJ
Books, DVDs, music for children
Children's playground
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Hot spring bath
Makeup services
Manicure
Massage
Massage chair
Neck massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
Sun terrace
Sun umbrellas
Butler service
Doorperson
First aid kit
Infirmary
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Ironing service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Dining area
Housekeeping
Cable / satellite TV
Sofa bed
Walk-in shower
Interconnected rooms available
Private balcony
Room service
Safe
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Spanish
281Reviews25Q+A11Room tips
Traveller rating
  • 250
  • 22
  • 5
  • 2
  • 2
Time of year
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Popular mentions
ROR511 wrote a review 24 Nov
Chicago, IL2 contributions
Although the weather is always better than the Midwest, we always look forward to spending warm days by the pool. Unfortunately the pool was so cold and was empty most of our stay. Very disappointing to not see the kids enjoying the sun in the water. Hotel is nicely kept and does have things for the kids but if I’d want them indoors we can keep them home.
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Date of stay: November 2021Trip type: Travelled with family
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B Kim wrote a review 24 Nov
4 contributions4 helpful votes
+1
I booked a last minute family trip on a whim here and had a hard time believing this resort could be five stars and the price I booked it for - but it totally was! I almost hope it stays a hidden gem. Definitely a family oriented resort - highly recommend for families with young children. My kids - 8, 5, and 3 - had a blast. I could not get them to stay away from the Kids Club which meant hubby and I had a lot of kid free time by the pool. The kids club is wonderful - they had lots of activities, the indoor gym/play area is awesome. The other kid offerings are great - indoor climbing wall and trampoline area, zip line, video game room and bar with board games all set up. There is a movie theater that we didn’t use but they show movies every day at 4, 6 and 8. The other element that kicked this to five stars for me was food quality. Normally all inclusives have pretty bad food on offer but this food was all wonderfully made and beautifully plated. Highly recommend Gallerie de Sens - make reservations in advance as there are only ten tables and it’s adults only (we dropped our kids at Kids Club). The Mexican and Steak restaurant both good. Italian was meh. The tea house has gourmet gelato which was delicious. Note on quieter weeks only two restaurants are open per night but we didn’t find that problematic. The room was spacious and the kids bunk was nice, plenty of room for all of us. I wish the rooms had a tub and not just a shower. Pools are beautiful - I don’t think they are heated however. Adults side is very nice, with plentiful cabanas. Hot tub not hot though. Spa is gorgeous - I wish the hot tub there was hot but my treatment was great. The resort is brand new (cab company didn’t even know what resort I meant) and so there are teething pains. The last hurricane caused a lot of destruction which they had to rebuild from. My only criticisms are related to the teething pains - our first room smelled of mildew but they switched us to a new room. The service in the restaurants is incredibly kind but can be slow - be patient. They seem to be trying to figure out how much staff they need as the resort can be very quiet or busier and we stayed at the end of off season. Language barriers do exist - not everyone speaks fluent English - but I didn’t find this to be a problem. And I can’t expect everyone to speak English! I would definitely return and hope the resort maintains its wonderful peacefulness. The service is excellent even when a bit slow.
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Date of stay: November 2021Trip type: Travelled with family
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Jordan R wrote a review 22 Nov
1 contribution
We stayed 10 nights at the hotel and in general had an amazing time. Hotel: - Very modern - Great amenities ( especially for kids) - very nice sea view rooms ( stayed in the amber suites) -Pools are large and clean and next to the beach. Plenty of sun beds and an adult only area with a large hot tub pool. - 20 mins drive to the airport ( really easy) -beach was generally clear. Staff cleaned it each morning of seaweed, however after one stormy night the sea wasn’t useable. Weather: We were quite unlucky and had rain almost everyday of the trip. However I have been told this is unusual- Weather can be expected to be unpredictable on the coast. We had 4 days of great weather out of 9. Staff: The staff were super friendly and were always asking if we needed anything throughout the day. It was my girlfriends birthday whilst we were there and Danae + co decorated our room whilst we were at dinner, and left a birthday cake in there also. This was greatly appreciated! The entertainment staff were always so friendly and had plenty of activities on offer for the days where the weather wasn’t so good. Big shoutout to Victor, Charlie and Jocelyn who kept us thoroughly entertained! The reception staff and porters were also very attentive. Marco especially was very helpful. Food: We had a mixed experience when it came to the good. My girlfriend was vegan and there were near to no options on any of the evening menus. Even the vegetarian options were limited ( hotel was at low capacity, so I don’t know if everything was open?). However, we spoke to the staff and they accommodated for us by coming up with a vegan meal every night- thanks to chef Christian and waiters Rodrigo and Rafael. For myself the restaurants served decent quality food. My favourite was the steak house( the steaks were pretty good!). The breakfast buffet was generally good, especially the egg station. However, not to many vegan options again. Drinks in generally were tasty but not sure how strong they were. I’m sure you could request a double up if needed. Had main label spirits which were good. Overall: We had a great stay at the sensira. The activities were easy to get to from the hotel with the journeys not being too long. The staff were super friendly and I think at a greater capacity the hotel would be really lively ( we stayed at about 15% capacity). Only improvements for me would be the food and weather which is uncontrollable.
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Date of stay: November 2021Trip type: Travelled as a couple
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JNJ wrote a review 19 Nov
Pearland, Texas4 contributions1 helpful vote
+1
I stayed 5 nights at this resort. I liked that it was new and not too far from the airport. I picked this particular resort for the adult only amenties, the good reviews online, and that everyone said it was low occupancy. I was not happy my last night. I made a reservation earlier that week with the conceige via phone for Galeria de Sens and they didn't have it when I arrived. This place is only taking ten guests. The rude, disrespectful Clayton acted as if I was lying. I have been at the resort a total of 5 nights and never just showed up. I knew it was reservation only. He never offered an apology for their mistake and acted as if I was an inconvenience. I ate dinner every night at 9pm, so why would I just decide to come there at 7:30pm if I didn't reserve. But anyway.....just confirm to reconfirm because I was given false information several times during my stay.I had to ask for a comp wine or champagne due to their mistake and inconvenience. Being a luxury brand, I should not have to ask. Situation was not handled properly. Room- My room was very nice. I had an Agatha king room facing the ocean, above the infinity pool. Loved my center view from the 4th floor!! Some other rooms I would not have wanted for a view. Robes and slippers were provided and full sized luxury bath products. Just note that there is no privacy from the shower area. There is a screen, but it isn't closed off and doesn't provide full privacy. Just something to consider if you are booking with others. Food- Buffet had good and just ok days. Dinner at the a la carte restaurants was always good. I ate at all of the them except for the Mexican one. Room service was 24 hours, food was good as well. Beach snack bar was somewhat slow with timing, but items were tasty. Even when they cooked at the beach bar, it was still as slow as when they were bringing food from the main buffet kitchen. Tea house gelato is superb. The dessert items there, just ok. Bars- Top shelf liquor is available. They have a great variety of options. House wine was pretty good too. The Amber lounge is adult only, but only for guests in Amber or Ruby rooms, not all adults. Service- All the staff have been excellent and accommodating minus Clayton and his attitude. Please tip your servers and bartenders. They deserve it!! Some do not speak English very well, so the barrier can be challenging at times. Lots of miscommunication around here with some stuff. Housekeeping- needs some improvement. Out of my 5 days, my room was cleaned 2 days only. I had turndown service only 1 night. So on my last night here, they put a privacy tag on my door. Never asked for it at all. But it read that they suspended housekeeping since I requeated privacy. That is a Lie. Beach- the beach isn't the best. The beach in Cozumel and hotel zone has the pretty blue water, Not Puerto Morales. But the 5 pool areas are divine. Spa- Just spectacular. The hydrotherapy circuit is awesome. I had a body treatment and it was the best I have ever had. I went to the spa twice since it was the best. They also have a kids spa area just for them. Common areas- well kept grounds, lots of activities, the smoking area is even super nice. The only thing I didn't like was the access to the beach level restaurants. There is no direct elevator to them. You have to walk outside to access them. Not a good thing when it's storming outside. Overall I really enjoyed my time here. It was quiet for most of my trip, which I enjoyed. Not sure I will return, because it is a more kid friendly resort as it is advertised. At full capacity, this necessarily is not the spot for a relaxation getaway. I heard loud music or kids even from inside my room. The bali bed beach area, that is notated as adult only, had families there. There is also only 1 adult only restaurant which requires a reservation- but make sure they actually get your reservation or you will get treated like a reservation bandit
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Date of stay: November 2021
Rooms
Service
Sleep Quality
Room Tip: If you get an Agatha room, ask for one closest to the beach, center area, floors 4-5..
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1 Helpful vote
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Patrese W wrote a review 18 Nov
1 contribution
My family and I spent 5 wonderful nights at this resort in July and we were in heaven! The view from the rooms are awesome! The service and the food was AMAZING!! Victor and Alexia made sure our kids had a great time! Galerie restaurant is a must!! Will be back!
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Date of stay: July 2021Trip type: Travelled with family
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LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Morelos
NUMBER OF ROOMS
359
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Frequently Asked Questions about Sensira Resort & Spa Riviera Maya
Which popular attractions are close to Sensira Resort & Spa Riviera Maya?
Nearby attractions include Croco Cun Zoo (5.1 km), National Reef Park of Puerto Morelos (7.6 km), and Unico Beach (6.4 km).
What are some of the property amenities at Sensira Resort & Spa Riviera Maya?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Sensira Resort & Spa Riviera Maya?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Sensira Resort & Spa Riviera Maya?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Sensira Resort & Spa Riviera Maya?
Yes, free parking is available to guests.
What are some restaurants close to Sensira Resort & Spa Riviera Maya?
Conveniently located restaurants include Boquinete Seafood & Grill, Mem AL Mare, and Mangata.
Are there opportunities to exercise at Sensira Resort & Spa Riviera Maya?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Sensira Resort & Spa Riviera Maya have airport transportation?
Yes, Sensira Resort & Spa Riviera Maya offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sensira Resort & Spa Riviera Maya?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sensira Resort & Spa Riviera Maya?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sensira Resort & Spa Riviera Maya offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.