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Av. Javier Rojo Gomez Norte SM-02 MZ-25 Lot 1, Puerto Morelos 77580 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (327)
Pool & Beach (62)
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What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 15/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Fives Oceanfront
Updated 15/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#9 of 44 hotels in Puerto Morelos
Location
Cleanliness
Service
Value
2021 Travellers' Choice Best of the Best
In direct contact with nature, The Fives Oceanfront is located in front of the Puerto Morelos Reef National Park. This magnificent site is part of the barrier reef known as the "Great Western Atlantic Reef Belt" (also known as the "Great Mayan Reef"). Just a few minutes from Playa del Carmen, you will find a very scenic town called Puerto Morelos, which preserves part of its original essence as a fishing village. From the sea to your table. You will taste delicious fish and seafood courtesy of a cooperative agreement with the local fishermen. Immerse yourself in the striking underwater environment in one of the most diverse destinations for snorkelers. You will be able to appreciate 360º ocean and mangrove views from a breathtaking rooftop. Taste the delicious Mexican Omakase style cuisine with inspirations from Mexican cantinas in this fabulous place. Have a nice walk along the beautiful beach between the soft white sands and the crystalline waters of the Caribbean. Discover assorted culinary offerings, with fresh and healthy ingredients of Caribbean dishes such as the Romarley Beach House, an innovative food concept. Great connectivity. It is the only one of its kind in the area, just 20 minutes from the airport. You will find yourself face to face with the majestic ocean due to the exceptional views you enjoy from the top of your room. Explore a variety of 1, 2 and 3 bedroom residences with private terraces including a plunge pool overlooking the ocean. Upon entering this space, you'll marvel at the contemporary and creative design with Boho-Chic details. Take it down a notch in the infinity pool to relax, exercise and cool off after an adventure-filled day. Kick-Off your day invigorated with a cup of coffee from our Marley Coffee station. If you're joining us for a longer stay, this residential space is ready to accommodate your every need for both relaxation and work.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Bicycles available
Pets Allowed ( Dog / Pet Friendly )
Paid private parking on-site
Wifi
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Yoga classes
Restaurant
Breakfast available
Complimentary instant cofffee
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Poolside bar
Rooftop bar
Boating
Diving
Water sport equipment rentals
Windsurfing
Fishing
Walking tours
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Spa
Full body massage
Massage
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Extra long beds
Walk-in shower
Bathrobes
Desk
Dining area
Housekeeping
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Microwave
Minibar
Refrigerator
Stovetop
Electric kettle
Flatscreen TV
Sofa bed
Complimentary toiletries
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Room types
Ocean view
City view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Spanish
Hotel links
Special Rate:Special rate available
212Reviews20Q+A22Room tips
Traveller rating
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Popular mentions
Jenni wrote a review Jul 2021
Alameda, California5 contributions
I’ll start with the positives: - the ocean view is amazing - the pools are great, although the chairs are limited - the decor is very nice and stylish - the rooms are very clean and the water pressure in the showers are great - the beach cabana set up is very nice - some of the servers were very nice The not-so-good stuff: - the beach was un-usable due to the sargassum seaweed and smelled horrible. I know this isn’t the hotels “fault” but just be advised that you can’t use the beach. - the jacuzzi in our room didn’t work. The water trickled out of the faucet and the hot water didn’t work at all. We called three times and talked to (complained to) the front desk even more but they still couldn’t fix it, or maybe they didn’t care to fix it since we kept turning down the sales presentation. - the sales presentation ambassadors were so incredibly pushy that it was uncomfortable to walk through the lobby because you didn’t want them to ambush you each time asking to schedule the presentation. We actually hated walking through there because we knew that they would almost always stop us. - the bed was so firm that it was like sleeping on a board. - the COVID test scheduling was a joke. They give you a link to schedule your test, cool! So we go on and schedule it for 8am since we were heading to Cozumel for the entire day. We get there at 8am and are told that they don’t start the tests until 9:45am. Since it was our last day, we had no choice but to wait. Our test was finally completed at 10am… this meant that we had to catch a ride to Playa del Carmen, wait in the extremely long line for the Cozumel ferry, and ride there. We didn’t get to the island until 1pm, to our beach club reservation until 2pm, enjoyed three hours of the beach that we paid (to use for our anniversary), and then it closed at 5pm. So… don’t plan on scheduling your test on the link and having it work out as planned. - the food at the RoMarley restaurant is over-priced and mediocre. One of the evenings I ordered the seafood paella and it made me sick. The drinks are also not very well made. - when you check-in, they make you pay a $700 deposit. Fingers crossed that I get this back since it takes “48-72 hours after you check out” to be deposited back. - there’s a kitchenette in the room but don’t plan on using it because they don’t provide you with any pots, pans, silverware, plates, etc. We even asked twice to have something to cook with and they brought us silverware only. So they don’t have this available to you. - the music was sometimes pretty hard to listen to (especially the live rock band) and the music was definitely not for children at times. And this was in the restaurant and pools. - they only provide you with two packages of coffee to make in your room and don’t replenish it. So don’t plan on a fresh cup on your balcony unless you go down and get one from the lobby. All in all, it’s a beautiful property and has potential but we won’t be back due to the very uncomfortable pushiness of the sales pitch staff to buy into the property and all of the above that I’ve mentioned.
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Date of stay: July 2021Trip type: Travelled as a couple
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Response from Laura Morales, Propietario at The Fives Oceanfront
Responded 6 days ago
Dear leadwithlight, We would like to thank you for sharing your review detailing your experiences with us. While we are happy to know you did find many aspects of your stay to be enjoyable, we feel disappointed to learn of the challenges you encountered with some of our services. We are still operating under covid guidelines, we are sorry that you did not find kitchen utensils in your suite as expected. These are only placed upon requets to avoid unnecessary manipulation. We are truly sorry to hear of you experiences and challenges encountered with the external service of the covid tests, we will be happy to revise your valuable comments with our provider to make improvements as well as the service aspects aforementioned. We hope to have another opportunity to serve you. Remaining at your service, Management Team The Fives Oceanfront Puerto Morelos
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Michswab wrote a review Jan 2021
Miami, Florida24 contributions12 helpful votes
Hotel's Favourite
The overall vibe of this ahhhhhmazing resort is Fabulous! We spent a lot of time at the Rooftop Five with Mauricio the Amazing Mixologist and Bartender. He took us to LEVEL 5!!! OMGosh his Specialty Drink "The Swamp" is EVERYTHING! This is the place to be when in Mexico.
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Date of stay: January 2021Trip type: Travelled with friends
4 Helpful votes
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Response from Laura Morales, Atención al huésped/Recepción at The Fives Oceanfront
Responded 18 Jan 2021
Dear Michelle S, Thank you for your review and compliments to our incredible mixiologist Mauricio. Our beautiful beach paradise would not be complete without this amazing team member, rest assured he will be rewarded for his efforts. Thank you again and we hope to have the honor of hosting you again at The Fives Oceanfront Puerto Morelos for more amazing experiences. Regards, Management Team The Fives Oceanfront Puerto Morelos
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shewhocooks wrote a review Jul 2021
Austin, TX37 contributions40 helpful votes
We spent two glorious weeks at The Fives in Puerto Morelos and it was the most relaxing time ever! Check in was a breeze! The staff couldn’t be friendlier and more helpful. The accommodations are modern, stylish and clean. I love that it’s a smaller property so everything is super easy to get to from the restaurant to the pools. Did I mention there’s a rooftop pool with a view that is amazing!? There’s a themed dinner menu and planned events from live music, to pool parties, to pizza parties. We were surprised by a foam party on the rooftop pool one evening with a DJ! Super cool! The food at the RoMarley Beach House restaurant is very good, however the menu is somewhat limited, but there are dozens of excellent restaurants a five minute taxi ride or a 15 minute walk away. We went into town every single day to explore a new local restaurant. I absolutely love the charm of the town of Puerto Morelos. There is what appears to be a brand new grocery store that reminds me of the Whole Foods in the US. We stocked up on fruit, water, and other items for our room. There is a coffee maker in the room, but we ended up getting complimentary coffee from the lobby every morning. Excellent! We sent a bag full of clothes out for laundering. It was returned the next day for 108 pesos. Wi-Fi was great with a strong signal, and I had no problem using it to do a little work in the room, on my patio, and by the pool. The weather was incredibly mild and breezy for July. Sitting by the pool or beach, looking out over the ocean is my favorite thing. Spa service is scheduled for tomorrow, and I am sure it is going to be amazing. Most of the Yucatán peninsula (Cancun, playa del Carmen, puerto Morelos) is experiencing record amounts of seaweed right now so we didn’t go into the ocean near the resort, but we spent a day in Cozumel snorkeling and swimming in the impossibly blue clear water. The concierge at The Fives will be happy to set this up for you. This property is made for relaxing and de-stressing and it will be difficult for me to go back to the typical large resort experience. I literally cannot think of one thing that I would change about this experience.
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Date of stay: July 2021Trip type: Travelled as a couple
Room Tip: If you like the quiet, get a room on the opposite side of the resort from the pool. Very peaceful!
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1 Helpful vote
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Response from Laura Morales, Propietario at The Fives Oceanfront
Responded 6 days ago
Dear shewhocooks, Thank you for sharing the review of your amazing experience at The Fives Oceanfront Puerto Morelos. We are sure your review will help many people with future vacation choices, as we always strive for delivering excellent service and memorable experiences, your positive feedback is indeed encouraging us to continue doing our best to look after our valuable guests. We look forward seeing you again at our beautiful boutique hotel for many occasions more! Sensorial regards, Management Team The Fives Oceanfront Puerto Morelos
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E B wrote a review Jul 2021
2 contributions
We visited Puerto Morelos and unfortunately stayed at The Fives. I have traveled around the globe and I never felt less welcomed. As soon as we arrived, it felt like we were not wanted there. The check in was my worst experience there. Not only was I over charged, Sergio the representative who helped us made several errors while charging and placing a hold on my card and made me feel humiliated by the way he approached me for a different card to charge assuming I had insufficient funds rather than offering to help me contact my bank to see how the issue can be resolved. Sinhue was no better with the service and if he was the manager like Sergio claimed, he didn't even come out to introduce himself or apologize for the trouble. We were there for only four nights and although our interval benefits came with a free American breakfast we were told our stay didn't come with anything. We were not informed of any hotel activities or programs happening during our stay. After I thought the check in was settled, I was approached by Sergio again to recharge my card because he had made an error and charged it on the wrong terminal. After launching a complaint with interval is when we confirmed we were over charged for the resort fee and that it included breakfast (pictured below is the American breakfast). The service improved somewhat after the complaint but not soon enough to erase our first impression of the hotel. The rooftop view is amazing but would not stay there again after my experience.
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Date of stay: July 2021Trip type: Travelled with friends
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Response from Laura Morales, Propietario at The Fives Oceanfront
Responded 1 week ago
Dear ebM3744CK, Thank you for sharing with us your opinion about your recent stay with us, we feel truly sorry for what you experienced since the beginning of your trip, we offer an apology for making you feel uncomfortable during check in. We hope to have the opportunity to host you again soon! Sensorial regards, Management Team The Fives Oceanfront Puerto Morelos
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Drake S wrote a review Jul 2021
Statesville, North Carolina12 contributions
The property has fantastic food, fantastic rooms, fantastic views, and the best staff! The spa experience was beyond anything I’ve experienced before. By far the best massage I’ve ever had! It was solely by chance we chose to stay at The Fives, however, We will be back!
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Date of stay: July 2021Trip type: Travelled as a couple
Room Tip: Avoid the Vacation club presentation because it’s impossible to get out of the presentation...
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Response from Laura Morales, Propietario at The Fives Oceanfront
Responded 2 weeks ago
Dear 125drakes, Thank you for your wonderful comments about our The Fives Spa team and their services. We are so happy to hear that our team had such a positive effect on your visit, there is nothing more rewarding than receiving the praise from our valued guests and we will certainly share your experiences with them, also it is great to read that your experience was fantastic in general. Sensorial regards, Management team The Fives Oceanfront, Puerto Morelos
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LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Morelos
NUMBER OF ROOMS
130
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Frequently Asked Questions about The Fives Oceanfront
Which popular attractions are close to The Fives Oceanfront?
Nearby attractions include Unico Beach (0.2 km), Playa de Puerto Morelos (1.2 km), and Puerto Morelos Flea Market (0.8 km).
What are some of the property amenities at The Fives Oceanfront?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at The Fives Oceanfront?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at The Fives Oceanfront?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Fives Oceanfront?
Yes, paid private parking on-site, paid private parking nearby, and valet parking are available to guests.
What are some restaurants close to The Fives Oceanfront?
Conveniently located restaurants include Mangata, El Nicho, and La Sirena.
Are there opportunities to exercise at The Fives Oceanfront?
Yes, guests have access to a pool, a fitness centre, and yoga classes during their stay.
Does The Fives Oceanfront have an airport shuttle?
Yes, The Fives Oceanfront offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Fives Oceanfront?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Fives Oceanfront?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.