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Dreams Natura Resort & Spa

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Sm 31, Mz 03, Lote 101-21, Km 332 Carretera Cancun-Tulum Benito Juarez, Puerto Morelos 77508 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (915)
Pool & Beach (111)
Room & Suite (60)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 02/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 02/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#23 of 43 hotels in Puerto Morelos
Location
Cleanliness
Service
Value
Inspired by the surrounding Mayan jungle, the all-new Dreams Natura Resort & spa will offer a unique Unlimited-Luxury® experience. Facing the Caribbean Sea on a white sand beach. Located 15 minutes away from Cancun International Airport This family-friendly beachfront resort offers guests an Unlimited-Luxury® vacation, where everything is included: 24-hour access to unlimited food and beverage options, à la carte dining with no reservations, endless activities for all ages and more. Rooms and suites feature comforts including a private balcony or terrace and a fully stocked mini-bar. At Dreams Natura, guests will enjoy the benefits of Unlimited-Luxury® where everything is included, and no wristband or gratuities are required — 9 restaurants and 6 bar options which include non-alcoholic bars for teens are available so everyone in the family will be satisfied with options including kid-friendly menus, buffets, international à la carte restaurants, grilled snacks, a café, and an ice cream parlor. For those looking for a relaxing, upgraded experience, Preferred Club provides exclusive access to a lounge. There are endless exciting daytime activities like a water park and Rollglider ride, one main pool, a lazy river, a splash pool for children, Explorer’s Club for Kids, Core Zone Teens Club and the Dreams Spa by Pevonia® We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMR® Collection property with the ultimate peace of mind. Our 360-degree quality, safety, and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety, and hygiene practices, please search for AMR® Collection CleanComplete Verification™ in your favorite browser.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Game room
Babysitting
Valet parking
Internet
Hot bath
Lazy river
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Shallow end in pool
Yoga classes
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Water park
Aerobics
Billiards
Entertainment staff
Evening entertainment
Patio
Waterslide
Board games / puzzles
Nightclub / DJ
Video game console
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Highchairs available
Airport transportation
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Hot spring bath
Light therapy
Makeup services
Manicure
Massage
Massage chair
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Gift shop
Mosquito net
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
First aid kit
Infirmary
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Extra long beds
Walk-in shower
Soundproof rooms
Bathrobes
Dining area
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Flatscreen TV
iPod docking station
Sofa bed
Whirlpool bathtub
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
Spanish
668Reviews127Q+A75Room tips
Traveller rating
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Popular mentions
JASinthehouse wrote a review Yesterday
Charlotte, North Carolina3 contributions1 helpful vote
We really enjoyed our time at Dreams Natura resort. We happened to be there for their kick off celebration that they were suppose to have last year. It was really cool. The staff was friendly. The best part was the explorer's club for the little kids. We have a 4 year old who wanted to be there all day and loved the staff. They were kind, respectful and happy.
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Review collected in partnership with this hotel
Date of stay: October 2021
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Sleep Quality
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Julaine H wrote a review Yesterday
2 contributions1 helpful vote
Our wedding at Dreams Natura far exceeded our expectations. Every staff member was so accommodating our entire stay and was a big reason why everything was so wonderful. Bartenders Moses and Antonio at the preferred lounge were so fantastic and fun we requested they bartend our wedding. Dani was our photographer and I cannot express just how incredible of a job she did capturing every special moment. She was very efficient with the time we had with her and she was able to get all the photos we requested. Finally, a HUGE thank you to the lovely wedding coordinator Jennyfer Reyes!! My goodness, this girl made it all possible. All of our guests told us we had the most beautiful wedding and I know that is all because of Jennyfer. It is nerve racking planning a destination wedding and not physically being there until just days before the date. There were times when it would be awhile until we would get an email response from Jennyfer but I assure you not to worry. Trust the process and know Jennyfer is working around the clock for your big day. I saw while I was there just how busy she is (she had a wedding everyday we were there!). But know she does not miss a detail and she truly is incredible at what she does. Thank you J from J&J!! :) I give Dreams Natura a 10 out 5 for our overall stay! We had families with multiple small kids to older couples for our wedding and everyone loved their time there. Thank you Dreams for making everything so perfect and we look forward to returning on our Anniversary! :)
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Date of stay: October 2021Trip type: Travelled with family
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Scott V wrote a review Yesterday
2 contributions
We enjoyed 7 days at Dreams Natura last week and made it to their gym 6 out of 7 days. The gym has excellent equipment and Dorian was incredibly helpful, encouraging and friendly each morning. He made staying in shape on vacation more enjoyable when it's easy to justify skipping exercise! We'll be back!
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Date of stay: October 2021Trip type: Travelled with family
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sassyjoiner wrote a review Yesterday
Memphis, Tennessee1 contribution
My family and I have visited a few Dreams Resorts and by far this one is our favorite. 0ur 6 year old loved the Kids pool and the slides! She also enjoyed the Explorer's Club! We had excellent service from the staff. Freddy in World's Cafe greeted us the first day with a Big smile and was our favorite throughout our stay.He's excellent so stop by World's Cafe to see him! Lizbet kept our drinks flowing around the pool, she was Awesome! We will be back!
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Date of stay: October 2021Trip type: Travelled with family
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Meredith F wrote a review Yesterday
Austin, Texas2 contributions2 helpful votes
The staff was amazing! Loved the men in the priority lounge! They made hands-down the best margaritas! All of the ladies at the childcare center were wonderful. They took the time to make us and our children feel welcomed. They took the kids to dinner and then the shows and even held my daughter while she slept during the show! (Long day playing at the water park. :) The food was good, no issues at all. We also had our family photos taken while we were there. They turned out great! We highly recommend this resort! The only issue is that the beach is not that great. The sand is soft and buttery, however the water is not clear at all. I sat by the beach and read and enjoyed it, I don't need to go into the water. If you don't mind the beach not being the best, the rest makes up for it for sure.
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Date of stay: October 2021
Location
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Service
Room Tip: Do priority. Well worth it. The rooms on the east side of the hotel appeared to have less sun in...
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Response from Patricia Peña, Ventas at Dreams Natura Resort & Spa
Responded yesterday
Dear 2meredithf, Thank you so much for taking the time to share your review with us and many more travelers just like you, it was a great honor to host you and your family during your visit to the Riviera Maya. We are, also, very happy to read that you had an awesome stay at Dreams Natura Resort & Spa, especially that you were pampered by the warm service of our dear staff. Regarding your comment about our beach, we would like to share with you and more travelers, that its actual condition is due to a phenomenon is a natural condition. We have implemented some improvements on cleaning the shore by having a new net to prevent the seaweed's arrival. Besides this, I also take this opportunity to mention that we have the privilege to be surrounded by mangroves. Some water runs from it in some specific seasons, which is clean and doesn't represent any danger to our dear guests, plus its fauna can be sighted far in the distance. As part of our entertainment program, we have planned beach activities such as volleyball, dance sessions at the deck, and several activities organized by our entertainment team for all ages daily, both outside and inside the pools such as aqua aerobics, every single one of them to assure that our guests can fully enjoy our facilities. Once again we want to thank you for sharing your comments with us and will be looking forward to welcoming you on your next vacation. Kind regards! Patricia Peña, E-Concierge.
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PRICE RANGE
US$215 - US$453 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Now Natura Riviera Cancun - All Inclusive
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Morelos
NUMBER OF ROOMS
553
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Frequently Asked Questions about Dreams Natura Resort & Spa
Which popular attractions are close to Dreams Natura Resort & Spa?
Nearby attractions include Croco Cun Zoo (7.9 km), Xoximilco Cancun by Xcaret (6.9 km), and The library (4.6 km).
What are some of the property amenities at Dreams Natura Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Dreams Natura Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Dreams Natura Resort & Spa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Dreams Natura Resort & Spa?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Dreams Natura Resort & Spa?
Conveniently located restaurants include Los Caporales, Manglar Buffet Restautant, and Bugambilias.
Are there opportunities to exercise at Dreams Natura Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Dreams Natura Resort & Spa have an airport shuttle?
Yes, Dreams Natura Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Dreams Natura Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Dreams Natura Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Does Dreams Natura Resort & Spa have any great views?
Yes, guests often enjoy the ocean view available here.