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Dreams Jade Resort & Spa

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Unidad 26 Mz. 20 Lote 1-1 Sm.3, Puerto Morelos 77580 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotels.com
Booking.com
US$402
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Free cancellation until 21/03/22
Snaptravel
US$365
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Free cancellation until 18/03/22
ExpediaUS$402
Trip.com
ZenHotels.com
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (11816)
Pool & Beach (2557)
Room & Suite (1613)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 28/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 28/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#11 of 43 hotels in Puerto Morelos
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Silver level
Located just 12 miles from Cancun International Airport and minutes away from the quaint fishing town of Puerto Morelos, Dreams Jade Resort & Spa provides guests with over 2,600 feet of pure crystal-white sand and refreshing azure waters. This 550-suite resort features the Unlimited-Luxury® experience – all wristband-free! Guests can enjoy eight gourmet dining options, six bars & lounges, 24-hour room, and concierge service and so much more. The Dreams Entertainment team keeps the party going all-day and night long with an exciting activity program, full of family-oriented fun. Parents can even spend time together while the kids enjoy supervised fun at the Explorer’s Club. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety, and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Archery
Babysitting
Valet parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary welcome drink
Kid-friendly buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Bicycles available
Diving
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Fishing
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Minibar
Cable / satellite TV
Bath / shower
Bathrobes
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Modern
Languages Spoken
English, French, Spanish
13180Reviews2032Q+A100Room tips
Traveller rating
  • 8,058
  • 3,263
  • 1,121
  • 423
  • 315
Time of year
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Popular mentions
Julie H wrote a review Yesterday
1 contribution
My fiancé and I came to this resort for our friend’s wedding and had an AMAZING time! The amount of compassion and care during our stay was also amazing. The entertainment team, especially Emilio, were super friendly during water volleyball, shows, and so much more! Definitely a wonderful team and all around experience!
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Date of stay: October 2021Trip type: Travelled with friends
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Response from Anahi Acosta, Otro at Dreams Jade Resort & Spa
Responded yesterday
Dear jaharing, Thank you for trusting in Dreams Jade Resort &Spa is the perfect place to celebrate such a special occasion. As a service company, we understand that there are special and unique moments in a couple’s life as it is to get married, and we are proud to know that we were part of your dream wedding. It delights us to learn that our great team was able to turn your hopes and wishes into reality. We are aware that it is thanks to our valuable staff that we are able to achieve the complete satisfaction of our guests. Our biggest gratification is to know that all your expectations were exceeded. We are looking forward to hosting your first wedding anniversary. Sincerely, Anahí Acosta Social Media Coordinator
Read more
GlobeTrotting542110 wrote a review 19 Oct
1 contribution1 helpful vote
Mainly Cin Cin restaurant where we are rt now. Food is average. But our waiter, Rolando is very unattractive. Could not even come back to refill wine or water. Hotel accommodations are great. Food service below Dreams standard. Rooms are big with sitting area and king bed. View is excellent. Get bldg 7 as some one suggested. Preferred level is a must.
Read more
Date of stay: October 2021Trip type: Travelled as a couple
Room Tip: Bldg 7, preferred status, go to dinner early, excellent covid precautions, if you order room...
See more room tips
1 Helpful vote
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Keith T wrote a review 18 Oct
6 contributions3 helpful votes
I took my family there for a week long through Apple Tours. The hotel itself was nice and the staff there was wonderful, but the management is lacking. The resort has 8 restaurants of which only 4 at a time were open due to covid. However, even though they only had half the restaurants open, they still enforced dress codes and didn't allow us to bring my 10 year old daughter into the Mediterranean restaurant. Sitting outdoors would be OK if it weren't for the HUGE problems with the mosquitoes. I had a talk with Abraham who said he was the assistant manager of the resort and let him know about the issues. He said that they should not be enforcing the dress code or other restrictions and that he would talk to the restaurant managers about it. The other issue we ran into was the weddings being held there. The last day there, we were relaxing there at the pool. We had gone down early and found some spots in the shade. Around 3 in the afternoon, we were told that we had to leave so that they could set up for a wedding reception. By that time the pool was already packed and there was no shaded areas to rest in when you came out of the pool. I again talked to the management about this, but it was obvious that the wedding biz is more important than the tourist business. This was a really nice facility, but there were so many things closed, the mosquitoes were horrendous and the management is so out of touch with the patrons that I would not stay there again!
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Date of stay: September 2021
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Response from Anahi Acosta, Otro at Dreams Jade Resort & Spa
Responded yesterday
Dear Keith T, We appreciate the time that you have invested in writing a review about your stay with us. We regret to know that we have not fulfilled your expectations during your visit. Please be certain that we have taken your feedback seriously and we will work in our opportunity areas in order to deliver better service to our guests. Thank you very much for your detailed suggestions. Our guests’ feedback is truly important for us and we will consciously revise all your remarks. We look forward to having the honor of welcoming you back home to offer you a truly remarkable experience. Sincerely, Anahí Acosta Social Media Coordinator
Read more
Robinbat wrote a review 17 Oct
Mint Hill, North Carolina3 contributions2 helpful votes
This was our families 2nd time to this resort because it doesn’t disappoint. We love the layout, restaurants, and the entertainment. The entertainment team go out of their way to show your family a fun time. They have volleyball games, in the pool, and on the beach, as well as offering other fun games the whole family will enjoy! Darian, Issac, Christian, and everyone is just wonderful. Highly recommend checking this place out if you have harder to please teens!
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Date of stay: October 2021
Location
Service
Sleep Quality
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Response from Anahi Acosta, Otro at Dreams Jade Resort & Spa
Responded yesterday
Dear Robinbat, Thank you kindly for your excellent comment on this platform. The entertainment staff is amazing. As you saw, they love what they do and this provides the resort a nice touch of happiness. We hope to have the honor of welcoming you back, allowing us the opportunity of providing you again a truly wonderful and memorable experience. Warm greetings, Anahí Acosta Social Media Coordinator
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MauriceKatko wrote a review 17 Oct
Rio Rancho, New Mexico, United States3 contributions3 helpful votes
Came 7-12 Oct for our 6th time. Francisco, Lobby Bar is truly the main reason we visited. Undoubtedly the very best bartender in Mexico! As for Dreams, the place has changed. Service and food has gotten worse. They only serve weddings. The Preferred area has also changed for the worse Not very polite or caring. We have brought over 120 people to this resort in the past and now we are not sure to recommend. Keep Francisco and we might reconsider next October
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Date of stay: October 2021Trip type: Travelled with family
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Response from Anahi Acosta, Otro at Dreams Jade Resort & Spa
Responded yesterday
Dear MauriceKatko, We appreciate you have taken the time to share such an enthusiastic review about your recent visit to Dreams Jade Resort & Spa. We are overjoyed to read that you’ve enjoyed your stay. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences in our guests. We thank you on behalf of our team and Management. We sincerely hope we can have the honor of being your host in the not too distant future. Warm greetings, Anahí Acosta Social Media Coordinator
Read more
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PRICE RANGE
US$173 - US$344 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
now jade riviera cancun hotel puerto morelos, now jade riviera cancun resort and spa, nh hotels puerto morelos, nh hotel puerto morelos
FORMERLY KNOWN AS
Now Jade Riviera Cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Morelos
NUMBER OF ROOMS
550
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Frequently Asked Questions about Dreams Jade Resort & Spa
Which popular attractions are close to Dreams Jade Resort & Spa?
Nearby attractions include Croco Cun Zoo (5.9 km), National Reef Park of Puerto Morelos (2.7 km), and Unico Beach (3.8 km).
What are some of the property amenities at Dreams Jade Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Dreams Jade Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Dreams Jade Resort & Spa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Dreams Jade Resort & Spa?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Dreams Jade Resort & Spa?
Conveniently located restaurants include Boquinete Seafood & Grill, Mem AL Mare, and Mangata.
Are there opportunities to exercise at Dreams Jade Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Dreams Jade Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Dreams Jade Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Dreams Jade Resort & Spa?
The staff speaks multiple languages, including English, Spanish, and French.
Does Dreams Jade Resort & Spa have any great views?
Yes, guests often enjoy the ocean view available here.