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Dreams Jade Resort & Spa

Unidad 26 Mz. 20 Lote 1-1 Sm.3, Puerto Morelos 77580 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (11657)
Pool & Beach (2543)
Room & Suite (1612)
What is Travellers’ Choice?
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 28/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 28/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#10 of 44 hotels in Puerto Morelos
Travellers' Choice
GreenLeaders Silver level
Located just 12 miles from Cancun International Airport and minutes away from the quaint fishing town of Puerto Morelos, Dreams Jade Resort & Spa provides guests with over 2,600 feet of pure crystal-white sand and refreshing azure waters. This 550-suite resort features the Unlimited-Luxury® experience – all wristband-free! Guests can enjoy eight gourmet dining options, six bars & lounges, 24-hour room, and concierge service and so much more. The Dreams Entertainment team keeps the party going all-day and night long with an exciting activity program, full of family-oriented fun. Parents can even spend time together while the kids enjoy supervised fun at the Explorer’s Club. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety, and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Valet parking
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Coffee shop
Breakfast available
Breakfast buffet
Complimentary welcome drink
Kid-friendly buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Bicycles available
Tennis court
Bicycle tours
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
24-hour security
Baggage storage
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
First aid kit
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Cable / satellite TV
Bath / shower
Interconnected rooms available
Private balcony
Room service
Seating area
VIP room facilities
Wardrobe / wardrobe
Bottled water
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Family rooms
Good to know
Ocean View
Languages Spoken
English, French, Spanish
13051Reviews2015Q+A100Room tips
Traveller rating
  • 7,966
  • 3,248
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Popular mentions
Missy B wrote a review Yesterday
Connecticut5 contributions1 helpful vote
My two kids begged to go to the Explorer’s club every day because of Georgia and patty. It was such a great experience. Amara and Christian worked extremely hard as entertainment hosts. We didn’t LOVE the resort, but we loved these individuals!!
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Date of stay: August 2021Trip type: Travelled with family
Katrina Williams wrote a review Yesterday
1 contribution1 helpful vote
As an experienced traveler, my vacation at Dreams (Now) Jade was not a good experience. The rooms are small, old and the furniture/fixtures were dirty. NO night life; NO fun activities, NO foam party;
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Review collected in partnership with this hotel
Date of stay: July 2021
Sleep Quality
1 Helpful vote
Kimberly R wrote a review Jul 2021
5 contributions3 helpful votes
Francisco is "The Best"!!! He makes the FABULOUS drinks. I can't wait to go back this November for his delicious margaritas. This will be our 6th time at Dreams Jade, the staff and their friendly service make this resort OUTSTANDING!!!
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Date of stay: November 2020
Émile T wrote a review Jul 2021
1 contribution
As the title states, the hotel staff was impressive, from the bars to the restaurant, the pool, the main lobby etc. Given the number of staff members compared to how many people they have to accommodate, I applaud for how they make sure everyone one is taken care of in a friendly manner. I got along with almost every one I came in contact with, that being said, there's quite a wait time for food at all the restaurant at the resort. But once the waiter gets to attend to you, they make you feel welcomed. The food on the other hand in my opinion could have been better and the portions could have been more non the less, accommodating hundreds of people all at the same time with limited staff has its cons. Other than that, the ENTERTAINMENT TEAM at the regular pool was awesome, I had friends in the preferred section, leave the preferred pool and go the regular pool cause that's where the fun was. The entertainment team went above and beyond to keep the crowd at the pool going, very engaging. Major thanks to Darina and Gabriel and the rest of the staff, even though entertainment is limited to only a few hours a day, they make sure those few hours are worthwhile! Went with family, so I was always doing something with them or friends I made while on vacation. The rooms were great, house keeping comes in 2 to 3 times a day a s straighten things out, so it's always lovely coming back to neat room! All in all, I enjoyed my stay and the resort, I'll definitely recommend for first time resort goers!
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Date of stay: July 2021Trip type: Travelled with family
Travel Mom wrote a review Jul 2021
Wake Forest, North Carolina24 contributions14 helpful votes
First, the staff is wonderful, kind and super accommodating. However, it was not enough to make this a resort we will return to. The room: they initially put us in a room that had not been turned over by housekeeping, gross. We paid for an ocean view but got a view of a roof and a wall. They did change our room, but it definitely needs a refresh, chipped furniture, peeling headboard, chipped floor tiles, tub never looked clean. Housekeeping is spotty. Some nights we got chocolates, others nothing. They didn't give us shampoo. Took the extra pillows we asked for away. The food: to put it plainly, it is terrible. The best thing I ate all week was the hamburger(which is nothing special), and I had to wait 40 minutes in a line to get one. The buffet is awful. A lot of stale pastries. Also, trust me do not eat the buffet ceviche. Was sick all day from it. All the restaurants are just okay. Many nights I didn't eat my entrees at all. Mexican was the worst. The hibachi table was good but good luck getting a reservation. The nachos are gross with greasy chili and watered down cheese. Drinks are good but you have to ask for the premium alcohol or they will give you the cheap stuff. Bartenders are very accommodating and will make anything you ask. The resort: It is boring. Pools are a lot smaller than the pictures make them seem. Not much to do during the day. Shows are okay. Beach is nice but even with preferred status the service on the beach was almost non-existent. Loungers are uncomfortable. Also, there is very little shade, and it gets taken by 7 am. The Covid test is a nightmare. Always running late, and they lost my results. They want you to do a lot through the App but it doesn't often work. Also, WiFi is really weak. The town is quiet. If you want any shopping or to eat off property, you will have to take a cab to Cancun or Playa for about $80-100 round trip. I feel bad writing this review because the staff was amazing, but the resort needs to up its game. I would not call this a luxury property.
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Date of stay: July 2021
Room Tip: Rooms are a crap shoot.
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1 Helpful vote
US$173 - US$344 (Based on Average Rates for a Standard Room)
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Frequently Asked Questions about Dreams Jade Resort & Spa
Which popular attractions are close to Dreams Jade Resort & Spa?
Nearby attractions include Croco Cun Zoo (5.9 km), National Reef Park of Puerto Morelos (2.7 km), and Unico Beach (3.8 km).
What are some of the property amenities at Dreams Jade Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Dreams Jade Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Dreams Jade Resort & Spa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Dreams Jade Resort & Spa?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Dreams Jade Resort & Spa?
Conveniently located restaurants include Boquinete Seafood & Grill, Mem AL Mare, and Mangata.
Are there opportunities to exercise at Dreams Jade Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Dreams Jade Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Dreams Jade Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Dreams Jade Resort & Spa?
The staff speaks multiple languages, including English, Spanish, and French.
Does Dreams Jade Resort & Spa have any great views?
Yes, guests often enjoy the ocean view available here.