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4.5
#7 of 10 hotels in Alcobaca
Location
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Service
Value
The opening of the Montebelo Mosteiro de Alcobaça Historic Hotel is the most anticipated news in the Western region of Portugal, becoming the new star of Montebelo Hotels & Resorts, a hotel chain with a growing presence in Portugal and Mozambique. A project by the prestigious architect Souto Moura, winner of the 2011 Pritzker Prize, this 5-star hotel is located in the unique environment of the Cloister of Rachadouro, perfectly integrated into the Alcobaça Monastery, one of the Seven Wonders of Portugal and classified as a National Monument and Heritage of Humanity by UNESCO. With a unique historical atmosphere, the hotel features rooms and suites facing the Cloister or the city, versatile meeting rooms with natural light and stunning architecture. Appreciate the best of our history and culture. See you soon!
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Luxury
Quaint
Languages Spoken
English
Location
Rua Silvério Raposo 2 Alcobaça Monastery, Alcobaca 2460-575 Portugal
Name/address in local language
Montebelo Mosteiro De Alcobaça Historic Hotel
36 reviews
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This is a beautiful hotel in a renovated section of an extraordinary monetary. The rooms are gorgeous — comfortable, modern furniture in light wood is a nice contrast to the old framework of the building. The bathroom shower is wonderful: great water pressure.
The hotel restaurant is simply excellent. We went there both nights of our stay. The kitchen is managed by an intelligent chef who understands flavors. Also: try the house wine, it is exceptional. Our waiter urged us to try it, and he was absolutely correct. Also, the wait staff in the hotel were wonderful.
Alcobaça is a wonderful location and an easy drive to some great sites in the area: Nazare, Batalha, Tomar, etc. The hotel is a nice place to base explorations and tours of the area.
Some room for improvement:
Check-in was protracted and unprofessional. At a minimum, the front desk should know which credit cards are accepted at the hotel. Also, it is safe to assume that most foreign travelers are coming for the monetary and local sites. Having some basic facts about the area available would have been useful.
As good as the dining room was, breakfast was a nightmare. In large part perhaps because there were so few guests that the hotel cut back their service. If that is the case, cut the hotel rate for the guests as well. The breakfast waiter one morning was well intentioned, but the second morning, the woman working had decided not to put out many food options and said no to our requests for juice. (We subsequently found someone who brought us juice). It was not consistent with a five star hotel.
Lastly, the coffee is simply terrible. The best option you can hope for is pods as their automated machine had a slightly fungal flavor.
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Date of stay: January 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Montebelo Hotels, Marketing at Montebelo Mosteiro De Alcobaça Historic Hotel
Responded 11 Jan 2023
Dear MLP0316, Thank you very much for your detailed review. "Very close to being great" is not enough for us, and room for improvement is always easier to cross when we get proper feedback from our guests. We will share your comments with our staff to help us make sure any teething issues are ironed out, to match our quality standards and amazing location. We hope to welcome you again soon to our beautiful hotel, for an experience that will be wonderful in every way. Best regards, the Montebelo Mosteiro de Alcobaça Historic Hotel team
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Wonderful location just arrived the back side of the monastary, which is really the only reason to visit Alcobaça. We were not able to check in right away but the staff was kind and helpful. The facility has been renovated and is very modern, which is not usually my style, but it's done in a very tasteful manner. Perhaps the nicest part was the beautifully designed pool with perfect water temperature ... I could have spent an entire afternoon there. The rooms are spacious and offer most modern conveniences. The beds were large and comfortable. I felt the price was a bit high, but they really delivered with breakfast ... one of the best breakfast buffets I've had in a long while with tremendous variety and excellent quality offerings. Overall, a very pleasant experience.
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Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Montebelo Hotels, Marketing at Montebelo Mosteiro De Alcobaça Historic Hotel
Responded 11 Jun 2024
Dear client, On behalf of the entire team, thank you very much for your kind comment. We are very happy to know that you had a pleasant stay with us, and we hope to welcome you again on a next visit to our destination. Best regards, Montebelo Mosteiro de Alcobaça Historic Hotel Team
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A beautiful building, but unfortunately the furnishings and service lacked sophistication. It is worth spending one night at the hotel, especially if you find an off-season price reduction, but stay clear of the restaurant! For a 5 star hotel, our dinning experience was below mediocre. The restaurant lacks ambiance: too bright and uncomfortable cafeteria-style chairs. Limited menu availability; they ran out of bread and did not have any of the wines we chose from their wine list. Our food arrived lukewarm, the spaghetti was overcooked and the shrimp did not taste fresh. Breakfast was good and the (only) girl serving/clearing tables/greeting guests was amazing!!!
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Dinner at the hotel is a mediocre 3 stars experience at a 5 stars price! Stay clear of the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Montebelo Hotels, Marketing at Montebelo Mosteiro De Alcobaça Historic Hotel
Responded 17 Jan 2024
Dear client, On behalf of our team at Montebelo Mosteiro de Alcobaça Historic Hotel we appreciate your comments, which we hold in the highest regards. This certainly will be shared with our team so that our service consistently meets our service standards. On your next trip to one of our destinations, we look forward to having you as a guest. With kind regards, Montebelo Mosteiro de Alcobaça Historic Hotel Team
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We went to dinner last Saturday at the hotel restaurant.
What a poor experience, in relation to the space and the price you pay.
The room is beautiful, but without ambient music, for a more pleasant experience.
For starters: rice black pudding; creme brulee and mushroom salad.
Warm food, normal black pudding, satisfying mushroom salad and tasty creme brulee.
For dishes, we ordered 3 goat rice and chicken leg in a fake púcara.
The chicken was normal. The goat rice was tasty, but only with 3 pieces of goat and lots of chestnuts. Shameful.
Head of room absent, to coordinate the service. We ordered wine, and the first two choices didn't have it. We asked them to tell us which ones they had, but not in the Bairrada area. And didn't they present us with two Bairrada wines?
There was a time when the tables wanted service, but there were simply no staff in the room for at least 5 minutes. Totally abandoned staff.
Honestly, for the price paid, it doesn't fit with the location and the service provided.
If they continue like this, they won't go far.
We walked around the hotel, and there was not a soul in the staff to be seen.
Excellent place, beautiful, but the staff lacks a lot of training, and there is a lack of staff numbers.
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Date of stay: April 2024
Value
Location
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel very well located to visit the heritage of Alcobaça. Although it is recent, it has an identity of great quality, partly by the design of the architects Siza Vieira and Souto Moura, who manage to provide a contemporary journey to the past, partly by the excellent professionals who welcome us and accompany us discreetly but guarantee an experience of permanent comfort. Staying in this hotel is a guarantee of escape without the desire to return abroad. As examples, the full breakfast , the pool, the restaurant, the rooms, all contribute to an experience that we want to repeat quickly, whether summer or winter.
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Date of stay: July 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A Disappointing 5-Star Experience at Montebello Hotel
We arrived at the Montebello hotel with high expectations, eager to indulge in a luxurious 5-star experience. Unfortunately, the reality fell far short of the promise. The Good
The architecture is truly breathtaking, particularly the grand hallways leading to the rooms. The rooms, while sparsely furnished, are functional and comfortable.
The Disappointing Ambiance and Decor
The hotel's interior design fails to match its architectural splendor. The entire property is furnished with just three repetitive pieces: a standard cloth chair, an IKEA-esque pine table, and the occasional bench. This minimalist approach strips away any sense of character, making the hotel feel more institutional than luxurious. The beautiful courtyard, despite its impressive scale, is poorly maintained and filled with gravel, missing an opportunity to create a stunning outdoor space.
Check-in Experience
The reception process lacks the warmth and attentiveness expected of a 5-star establishment.
Spa Experience
Guests are required to purchase a 5 euro swimming cap, an unexpected and petty charge for a high-end hotel. The management's strict and inflexible policy regarding spa robes left us feeling unwelcome and out of place. We were reprimanded for wearing spa robes to the hotel bar, then redirected to drink in a corridor, creating an awkward and unpleasant experience.
Conclusion While we did enjoy aspects of our stay, the Montebello hotel falls significantly short of the 5-star experience it promises. The stunning architecture provides an excellent foundation, but the hotel fails to capitalize on this potential. From the sparse, repetitive furnishings to the inflexible policies and lack of attention to detail, the overall experience feels more like a missed opportunity than a luxury retreat. To truly earn its 5-star rating, the Montebello needs to significantly improve its interior design, guest policies, and overall attention to creating a warm, welcoming, and truly luxurious atmosphere that matches the grandeur of its architecture.
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Date of stay: October 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Montebelo Hotels, Marketing at Montebelo Mosteiro De Alcobaça Historic Hotel
Responded 2 days ago
Dear David, Thank you very much for choosing us for your stay and for taking the time to evaluate our services. It was a pleasure for us to welcome you, but we would like to clarify that, in accordance with Montebelo Hotels & Resorts policy, the use of bathrobes is only permitted in specific areas, such as the spa and on the way to the rooms. This measure aims to guarantee the comfort and experience of all our guests. On your next trip to one of our destinations, we look forward to having you as a guest. With kind regards, Montebelo Mosteiro de Alcobaça Historic Hotel Team
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I was at this hotel in March 2023, I came back 8 months later. The staff are attentive and professional. Despite the movement, caused by the 25th International Conventual Sweets and Liqueurs Exhibition, the soundproofing worked well inside the rooms. The stay went, as before, very well.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
One of the best places I've ever visited. Beautiful, fantastic atmosphere, a pool of the Gods, great breakfast, fantastic restaurant, huge room with all the amenities. The only drawback is the bar where you pay almost as much for a meal consisting of hamburgers as in the 5-star restaurant next door, with impeccable service and a fabulous dinner prepared by a chef.
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Date of stay: March 2024Trip type: Travelled as a couple
Room Tip:A evitar fazer refeições no bar. É preferível ir ao restaurante. A não ser que seja só para uma...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a beautiful hotel so much history restored to its glory! A wonderful indoor pool and spa. It’s a big hotel high ceilings lots of space very big rooms. Good breakfast lovely staff. I had a twin room which was huge I really do not understand in all that space you put the beds together I couldn’t separate them.
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Date of stay: September 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Montebelo Hotels, Marketing at Montebelo Mosteiro De Alcobaça Historic Hotel
Responded 9 Oct 2023
Dear Q6397XTannep, Thank you so much for the top rating and lovely comments. We are delighted you enjoyed your stay at our beautiful historical hotel, with lots of space, wonderful indoor pool and spa, good breakfast and a lovely staff. We look forward to welcoming you back again soon. Best regards, the Montebelo Mosteiro de Alcobaça Historic Hotel team
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The hotel is very minimalist in its design, but that didn't bother us. The rooms are spacious with a very large bathroom and an excellent rain shower. The beds weren't too soft or too hard; we slept like a dream. Unfortunately, you couldn't have breakfast outside in the courtyard, which would have been a dream considering the wonderful weather. We made trips to Fatima and Nazare from the hotel.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the Alcobaca area.
PRICE RANGE
HK$1,034 - HK$1,314 (Based on Average Rates for a Standard Room)
LOCATION
PortugalCentral PortugalLeiria DistrictAlcobaca
NUMBER OF ROOMS
91
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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