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Mercure Tunbridge Wells

8 Tonbridge Road, Pembury, Royal Tunbridge Wells TN2 4QL England
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Traveller (419)
Room & Suite (116)
Dining (31)

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About

#2 of 2 hotels in Pembury
Location
Cleanliness
Service
Value
Welcome to Mercure Tunbridge Wells, your Pembury “home away from home.” Mercure Tunbridge Wells aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year. Rooms at Mercure Tunbridge Wells are spacious, offer a flat screen TV and complimentary WiFi. The hotels reception desk is manned 24 hours a day and he hotel offers a restaurant, bar, lounge, outdoor areas and a hidden pond for you to enjoy. If you are driving to the Mercure Tunbridge Wells, free parking is available. When you’re feeling hungry, be sure to check out our Mallows Restaurant & Bar, serving all dining, hot beverages and an extensive drinks menu. With 8 functions suites the Mercure Tunbridge Wells plays hosts to a number of weddings and celebrations over the year and is one of Kent most sought after venues. Best of all, Mercure Tunbridge Wells Hotel makes it easy to experience some great local attractions like The Hop Farm, The Pantiles, Dunorlan Park, Hever Castle, Scotney Castle or one of the many historic gardens or attractions that Kent has to offer, which is a short distance away. Mercure Tunbridge Wells puts the best of Pembury, Royal Tunbridge Wells and the Garden of England at your fingertips, making your stay both relaxing and enjoyable.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Outdoor dining area
Banquet room
Meeting rooms
Baggage storage
Non-smoking hotel
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Laundry service
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Room features
Blackout curtains
Desk
Housekeeping
Room service
Telephone
Coffee / tea maker
Flatscreen TV
Bath / shower
VIP room facilities
Wardrobe / wardrobe
Iron
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
Languages Spoken
English
1,480Review2Q+A100Room tips
Traveller rating
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Go34268018026 wrote a review 17 Mar
1 contribution
The staff were incredibly friendly and accommodating, ensuring that every aspect of my stay was comfortable. The room was spacious, clean, and well-appointed with modern amenities. The hotel's location was convenient. I highly recommend the mercure for anyone looking for a memorable and enjoyable stay.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from John Mitchell, Owner at Mercure Tunbridge Wells
Responded yesterday
Dear Go34268018026, Thank you for sharing your positive feedback regarding your recent stay at Mercure Tunbridge Wells Hotel. We are delighted to hear that our staff provided you with friendly and accommodating service, and that you found your room to be spacious, clean, and well-equipped with modern amenities. We are pleased that our convenient location added to the enjoyment of your stay. Your recommendation means the world to us, and we look forward to welcoming you back for another memorable experience. Best regards, John Mitchell Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jimmy M wrote a review 17 Mar
7 contributions
Very friendly and helpful staff who want to make your stay as comfortable as possible. The food is always cooked exceptionally well and is thoroughly enjoyable. Areas for improvement: -The restaurant seems to always be lacking in something in stock from the menu. - The pool / wellness area is permanently closed. - The giant potholes by the entrance to the carpark have been there for months now. Overall, a very enjoyable stay here every time.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from John Mitchell, Owner at Mercure Tunbridge Wells
Responded yesterday
Dear R7807ZEjimmym, Thank you for taking the time to share your feedback following your recent stay at Mercure Tunbridge Wells Hotel. We are delighted to hear that our friendly and helpful staff contributed positively to your experience, and that you enjoyed our delicious cuisine. We appreciate your constructive feedback regarding areas for improvement. Please accept our apologies for any inconvenience caused by items occasionally being out of stock in the restaurant, and for the closure of our pool/wellness area. Additionally, we acknowledge your concerns regarding the potholes near the carpark entrance, and rest assured, we are actively addressing this issue to ensure a smoother arrival experience for our guests. We are grateful for your continued support and look forward to welcoming you back for another enjoyable stay. Kind regards, John Mitchell Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Quest67577989782 wrote a review 17 Mar
St. Neots, United Kingdom1 contribution
The staff are amazing and excellent service ! In the restaurant they are very friendly and service was prompt with excellent food. The bar staff very friendly and accommodating which is perfect when you are working away from home. Top jotch place
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from John Mitchell, Owner at Mercure Tunbridge Wells
Responded yesterday
Dear Quest67577989782, Thank you sincerely for sharing your wonderful feedback following your recent stay at Mercure Tunbridge Wells Hotel. We are thrilled to hear that you were impressed by the exceptional service provided by our staff, both in the restaurant and at the bar. Your kind words regarding our friendly and accommodating team truly mean a lot to us. We endeavor to ensure our guests feel at home even when working away, and we are delighted that we could meet your expectations. Thank you for choosing us, and we hope to have the pleasure of welcoming you back soon. Best regards, John Mitchell Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jason H wrote a review 17 Mar
1 contribution
I stayed at the hotel at Tunbridge wells, the room was very clean and also very spacious. The staff were very friendly, Tim made my experience really easy and enjoyable and Vincent was extremely funny and enjoyable in the restaurant. Would definitely recommend!
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from John Mitchell, Owner at Mercure Tunbridge Wells
Responded yesterday
Dear U9026NDjasonh, Thank you for taking the time to share your feedback regarding your recent stay at Mercure Tunbridge Wells Hotel. We are delighted to hear that you found your room to be clean and spacious, and that our staff, particularly Tim and Vincent, contributed positively to your experience. We strive to provide exceptional service and hospitality to all our guests, and it is rewarding to know that we succeeded in making your stay enjoyable. We truly appreciate your recommendation and look forward to welcoming you back in the future. Kind regards, John Mitchell Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Christian W wrote a review 13 Mar
1 contribution
Great food and service from Tim and Finlay tonight. Truly fantastic food, advised by very knowledgeable, courteous & fantastic service. I chose the pork and it was great, beautifully soft with crackling skin accompanied with hassleback potatoes, gravy and greens. Shame I forgot to photograph it!
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from John Mitchell, Owner at Mercure Tunbridge Wells
Responded 5 days ago
Dear christianwO2254XH, Thank you for sharing your wonderful feedback about your recent dining experience at the Mercure Tunbridge Wells Hotel. We are delighted to hear that you enjoyed our food and service, particularly from Tim and Finlay. Your kind words about their knowledge, courtesy, and fantastic service are truly appreciated and will be passed on to them. It's fantastic to know that you found your meal, especially the pork dish, to be truly fantastic. We take pride in offering delicious and satisfying meals to our guests, and we are thrilled that you enjoyed every aspect of your dining experience with us. Thank you once again for choosing to dine at our hotel. We hope to have the pleasure of welcoming you back for another fantastic meal in the future. Kind regards, John Mitchell Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ash C wrote a review 13 Mar
1 contribution
The Room was clean,tidy and comfy and quiet just what was needed after a long 6hr drive. The food in the restaurant was good with a great choice catering for all tastes, the service was excellent Tim and his colleague Fin were polite, professional and very welcoming and knowledgeable about the menu and drinks and nothing was too much trouble. All in all a very pleasant experience if every hotel had a Tim & Fin the hospitality industry would be a better place!
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from John Mitchell, Owner at Mercure Tunbridge Wells
Responded 5 days ago
Dear 77ashc, Thank you for taking the time to share your positive feedback about your recent stay at the Mercure Tunbridge Wells Hotel. We are thrilled to hear that you enjoyed your experience with us and found our hospitality, staff, and food to be exceptional. It's delightful to know that you found your room to be clean, tidy, comfortable, and quiet, providing you with the perfect respite after a long drive. We greatly appreciate your kind words regarding your dining experience in our restaurant. Tim and Fin are valued members of our team, and we are delighted that their professionalism, knowledge, and excellent service contributed to your enjoyable dining experience. Your feedback is truly motivating, and we will be sure to pass on your compliments to Tim, Fin, and the rest of our team. We strive to provide memorable experiences for all our guests, and we are delighted that we succeeded during your stay. Thank you once again for choosing to stay with us. We look forward to welcoming you back to the Mercure Tunbridge Wells Hotel in the future. Kind regards, John Mitchell Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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john f wrote a review 13 Mar
Royal Tunbridge Wells, United Kingdom3 contributions2 helpful votes
I stayed here a few times before, usually alone on business, but this time I was with my wife visiting her mother in hospital. We chose this hotel because it's right next door to the hospital and because my previous experiences here have always been very good. The room was nice and clean, and the staff are always very polite and friendly. On our second night the restaurant was very busy with two large tables, one of which had at least a dozen people sitting on it and another which had around twenty. We hadn't made a reservation but they still took us in without a fuss, warning us the service may be a little bit slow. Amazingly it really wasn't slow at all, in fact our starters arrived in just a few minutes, and even though they were obviously very busy, Tim and Ernest still made time to check on us regularly; they were both incredibly attentive and not once were we made to wait more than a few minutes between courses before one of them would come to check on us and clear our plates or order another drink. You can tell a lot about the quality of the staff in a place like this by how they function under pressure, and these two remained perfectly calm as they glided around the room serving over 30 people as though they had all the time in the world....always patient and willing to go the extra mile. Their service style was spot on....proper old school customer service delivered by two guys who really knew what they were doing... Highly recommended!
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from John Mitchell, Owner at Mercure Tunbridge Wells
Responded 6 days ago
Dear johnfW5763DI, Thank you for your recent stay at the Mercure Tunbridge Wells Hotel and for sharing your positive feedback with us. We are delighted to hear that you enjoyed your stay and that our staff, particularly Tim and Ernest, provided you with exceptional service during your dining experience. It is wonderful to know that despite the busy evening, they remained attentive and provided you with the level of service we strive to deliver. Your kind words are greatly appreciated and will be shared with our team. We take pride in delivering a high standard of customer service, and it is gratifying to hear that our efforts were recognized and appreciated. We look forward to welcoming you back to the hotel in the future and providing you with another memorable experience. Kind regards, John Mitchell Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Paul C wrote a review 7 Mar
2 contributions
+1
The staff are very attentive on arrival I was asked if I could climb stairs as I use a walking stick as this was hard for me to do I was given a room on the ground floor. The room was nice except for the wall light that was at 45 degrees and the light next to the bed did not work. I also found the kettle handle got very hot when you used it. I have been to this hotel before and on that occasion my wife was nearly electricuted when a light arced when she swithed it on and blew the room fuse. This was several years ago and it seems the rooms have not been maintained very well since. I have to say on the whole the stay was very good staff were helpful and very aware of customer needs. The breakfast was very good, hot and as much as you wanted. As for disabled guests more needs to be done I would suggest doors that open both ways it is very hard to open a door and get your case through with one hand and a walking stick. Also having both doors open for use.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled on business
Room Tip: A nice hotel if you have a disability you may have a few problems. Watch out for the electrics...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from John Mitchell, Owner at Mercure Tunbridge Wells
Responded 6 days ago
Dear paulcJ2221XK, Thank you for taking the time to share your feedback regarding your recent stay at the Mercure Tunbridge Wells Hotel. We are pleased to hear that you found our staff to be attentive and helpful, and that you enjoyed the breakfast options provided during your visit. However, we sincerely apologize for the inconveniences you experienced with the maintenance of the room and the challenges faced as a disabled guest. Your comments regarding the condition of the room and the accessibility issues have been duly noted, and we will take immediate steps to address these concerns to ensure a more comfortable experience for all our guests, especially those with accessibility needs. We truly appreciate your feedback as it helps us to continuously improve our services. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Kind regards, John Mitchell Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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millerfreelance wrote a review 4 Mar
Spalding, United Kingdom2 contributions
Always a comfortable stay with fantastic staff who are always on the ball. Particularly Fin and Tim in the restaurant, who are always attentive and welcoming. Great location for business trips in the South-East. And very good value and great breakfast to boot!
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Date of stay: March 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from John Mitchell, Owner at Mercure Tunbridge Wells
Responded 1 week ago
Dear millerfreelance, Thank you so much for your glowing review of your recent stay at Mercure Tunbridge Wells hotel! We're thrilled to hear that you found our hotel to be a great place for your business trip. Our team takes pride in delivering exceptional service, and we're delighted that Fin and Tim made a positive impression with their attentiveness and welcoming demeanor. It's wonderful to know that our convenient location in the South-East met your business needs, and that you found value in our offerings, including our delicious breakfast. We truly appreciate your kind words and look forward to welcoming you back for another comfortable stay in the future! Kind regards, John Mitchell Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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markbrx wrote a review 3 Mar
Guildford, United Kingdom75 contributions28 helpful votes
Warm welcome at reception, perfectly clean room. Resturant team are superb, Tim and Ernest will make your dining experience very special. The food was great too. Normally hotel food is average but here we throughly enjoyed wild mushroom and truffle linguine and steak pie made by the hotel chef. Great experience all round.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from John Mitchell, Owner at Mercure Tunbridge Wells
Responded 2 weeks ago
Dear Mark B, Thank you for sharing your wonderful experience at Mercure Tunbridge Wells Hotel. We're thrilled to hear that you enjoyed your stay and found our hotel to be a great little gem. It's fantastic to hear that you received a warm welcome at reception and that your room met your expectations for cleanliness and comfort. We're especially delighted that Tim, Ernest, and our restaurant team made your dining experience special with their superb service. We take pride in offering delicious and memorable meals, and we're glad to hear that you thoroughly enjoyed our wild mushroom and truffle linguine and steak pie prepared by our talented chef. Thank you for choosing to dine with us, and we look forward to welcoming you back for another great experience in the future. Kind regards, John Mitchell Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
HK$633 - HK$884 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure tunbridge wells hotel pembury, ramada hotel tunbridge wells, ramada royal tunbridge wells, royal tunbridge wells ramada
LOCATION
United KingdomEnglandKentRoyal Tunbridge WellsPembury
NUMBER OF ROOMS
84
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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MERCURE TUNBRIDGE WELLS - Updated 2024 Prices & Hotel Reviews (Pembury, England)

Frequently Asked Questions about Mercure Tunbridge Wells
Which popular attractions are close to Mercure Tunbridge Wells?
Nearby attractions include Tunbridge Wells Hospitals Voluntary Aid Detachments And Staff War Memorial (0.5 km) and The Parish Church of Saint Peter (1.0 km).
What are some of the property amenities at Mercure Tunbridge Wells?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Mercure Tunbridge Wells?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at Mercure Tunbridge Wells?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Mercure Tunbridge Wells?
Yes, free parking is available to guests.
What are some restaurants close to Mercure Tunbridge Wells?
Conveniently located restaurants include The Black Horse, The Camden Arms Restaurant, and Notcutts Tunbridge Wells.
Is Mercure Tunbridge Wells located near the city centre?
Yes, it is 0.7 km away from the centre of Pembury.
Are pets allowed at Mercure Tunbridge Wells?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Mercure Tunbridge Wells offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Mercure Tunbridge Wells?
Many travellers enjoy visiting Brenchley War Memorial (5.9 km), The Bar at the Brown Trout (7.9 km), and Dunorlan's Chalybeate Spring (2.3 km).
Is Mercure Tunbridge Wells accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.