Mercure Tunbridge Wells
8 Tonbridge Road, Pembury, Royal Tunbridge Wells TN2 4QL England
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About
#2 of 2 hotels in Pembury
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Welcome to Mercure Tunbridge Wells, your Pembury “home away from home.” Mercure Tunbridge Wells aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year. Rooms at Mercure Tunbridge Wells are spacious, offer a flat screen TV and complimentary WiFi. The hotels reception desk is manned 24 hours a day and he hotel offers a restaurant, bar, lounge, outdoor areas and a hidden pond for you to enjoy. The hotel has a heated swimming pool which hotel residents can enjoy at bookable times. If you are driving to the Mercure Tunbridge Wells, free parking is available. When you’re feeling hungry, be sure to check out our Mallows Restaurant & Bar, serving all dining, hot beverages and an extensive drinks menu. With 8 functions suites the Mercure Tunbridge Wells plays hosts to a number of weddings and celebrations over the year and is one of Kent most sought after venues. Best of all, Mercure Tunbridge Wells Hotel makes it easy to experience some great local attractions like The Hop Farm, The Pantiles, Dunorlan Park, Hever Castle, Scotney Castle or one of the many historic gardens or attractions that Kent has to offer, which is a short distance away. Mercure Tunbridge Wells puts the best of Pembury, Royal Tunbridge Wells and the Garden of England at your fingertips, making your stay both relaxing and enjoyable.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Kids pool
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Outdoor dining area
Wine / champagne
Banquet room
Meeting rooms
Baggage storage
Newspaper
Non-smoking hotel
Shops
Sun loungers / beach chairs
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Laundry service
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Room features
Blackout curtains
Desk
Housekeeping
Room service
Telephone
Coffee / tea maker
Flatscreen TV
Bath / shower
VIP room facilities
Wardrobe / wardrobe
Iron
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English
Location
8 Tonbridge Road, Pembury, Royal Tunbridge Wells TN2 4QL England
Getting there
Car HireSee all Pembury car hire
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I can echo other reviews in that the pool was out of action (although no voucher appeared) and that the hotel leans towards serving groups. I can also agree that it needs some work, which does seem to be underway as I type. Staff, overworked and understaffed, were excellent and very helpful and friendly, especially in the restaurant (although the annoying rules about what you can eat where in the hotel seemed maddeningly arbitrary) and sleep quality was top notch. All in all a hotel that benefits from great staff who stop it from being average.
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Date of stay: April 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from John Mitchell, Owner at Mercure Tunbridge Wells
Responded 3 weeks ago
Dear HenryAbott, Thank you for taking the time to provide your feedback regarding your recent stay at Mercure Tunbridge Wells hotel. We appreciate your honesty and are glad to hear that you found our staff to be excellent, helpful and friendly, particularly in the restaurant. We are also pleased to hear that you enjoyed a comfortable night's sleep and that our ongoing renovations did not detract from your stay. We apologize for the inconvenience caused by the pool being out of action during your visit, and we regret that the voucher was not provided as promised. We will look into this matter and take steps to ensure that such oversights do not occur in the future. We appreciate your comments regarding the hotel's group-focused atmosphere and the challenges faced by our staff. We are constantly striving to improve our service and facilities, and your feedback helps us to identify areas where we can make improvements. We are committed to providing a welcoming and enjoyable experience for all of our guests, and we will take your comments on board as we continue to work towards this goal. Thank you again for your feedback, and we hope to have the opportunity to welcome you back to Mercure Tunbridge Wells in the future. Best regards, John Mitchell Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Had been meaning to book here for sometime and eventually got round to it. We arrived early and me by a friendly reception staff that took our bags and put them out of the way while we drove into town for a look around. The room was surprisingly large with a little annexe that had a sofa, table and second TV. bed was big and comfortable, everything clean and tidy. We booked a table in the restaurant and I have to say, the soup (leek and potato) was one of the best, served with a warm crusty roll a great way to start the meal (I even went as far as having some in the room on the next day, it was that good). Main course of pie and mash was OK, for my personal taste more butter and salt in the mash, and the vegetables cooked just a little more, and the green beans destringed. Breakfast was the highlight, served buffet style with everything you could want. Good produce well cooked, and a chef not frightened to get some colour on a sausage (I did comment on that and complimented her) that, and fresh fried bread in abundance (I did not have to ask for it like I normally do) and home made hash browns was the best start to the day. Checkout was pretty much seamless, and there was a slight query with the bill (Connie deserves a mention for the way she dealt with it) which was quickly resolved. Am looking forward to going back as it was so peaceful and quiet.…
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Date of stay: April 2023Trip type: Travelled as a couple
Value
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Room Tip: Remember to log your car in
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from John Mitchell, Owner at Mercure Tunbridge Wells
Responded 4 weeks ago
Dear Surveyor47, Thank you for choosing to stay at the Mercure Tunbridge Wells hotel and for taking the time to share your feedback with us. We are delighted to hear that you had a peaceful and tranquil stay with us. It is wonderful to know that you found the reception staff friendly and accommodating. We always aim to provide a warm welcome to our guests and we are glad to hear that we achieved this for you. We are also pleased to hear that you found your room to be spacious, comfortable, and well-maintained. We are thrilled that you enjoyed your dining experience with us, particularly the leek and potato soup which you even had in your room the next day! We appreciate your feedback on the pie and mash, and we will certainly take your comments on board to improve our dishes for future guests. It is great to hear that you enjoyed the buffet-style breakfast, and we are glad that our chef's efforts did not go unnoticed! Thank you for acknowledging Connie's efforts at checkout. We will certainly pass on your kind words to her and the rest of the team. We are thrilled that you are looking forward to coming back to our hotel, and we look forward to welcoming you back soon for another peaceful and relaxing stay. Best regards, John Mitchell Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just returned from a two night stay at the Mercure Tunbridge Wells. For a mid range hotel we were very pleasantly surprised at the service and quality of the meals during our stay, the staff were all very friendly despite it being very busy on the Saturday evening. Restaurant staff were all very helpful and took the time to have a little chat both evenings. Evening meals were very nice, and the breakfasts and choice of food available were far superior to many we have recently had at much more expensive hotels.....well done!!!
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Date of stay: April 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Swimming pool currently out of action.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from John Mitchell, Owner at Mercure Tunbridge Wells
Responded 26 Apr 2023
Dear 203mickd, Thank you for taking the time to share your wonderful feedback regarding your recent stay at the Mercure Tunbridge Wells Hotel. We are thrilled to hear that you enjoyed your experience with us and that we exceeded your expectations in terms of service and quality. It is always our goal to provide our guests with exceptional service and a comfortable stay, and we are pleased to hear that our staff was friendly and accommodating during your visit. We are also glad to know that you enjoyed the meals at our restaurant and that our breakfast options exceeded your expectations. Thank you for your kind words about our hotel being a good quality mid-range option. We are always striving to provide our guests with the best possible experience, and your feedback encourages us to continue doing so. Once again, thank you for choosing to stay with us at the Mercure Tunbridge Wells Hotel, and we hope to have the pleasure of welcoming you back again soon. Best regards, John Mitchell
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Comfortable room with nice bed linen but a humming noise in the middle of the night, which sounded like an electric motor and went on for about an hour, interrupted my sleep. Good tea/coffee facilties in the room and nice biscuits. Very nice breakfast room and a very good breakfast
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Date of stay: April 2023Trip type: Travelled with family
Room Tip: Have your vehicle registration number handy when you check in
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from John Mitchell, Owner at Mercure Tunbridge Wells
Responded 24 Apr 2023
Dear John B, Thank you for taking the time to share your feedback about your recent stay at the Mercure Tunbridge Wells hotel. We are glad to hear that you found your room comfortable and enjoyed the tea/coffee facilities and biscuits provided. However, we are sorry to hear that your sleep was interrupted by a humming noise in the middle of the night. Please accept our sincere apologies for any inconvenience this may have caused. We will investigate this issue and take the necessary steps to ensure it does not happen again in the future. We are pleased to know that you had a great experience at our breakfast room and enjoyed the breakfast. We hope that this will be a memory that will last long after your stay with us. Thank you again for your valuable feedback and we hope to welcome you back to the Mercure Tunbridge Wells hotel in the near future. Warm regards, John Mitchell Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tend to agree with them favouring groups, we had a table booking at 8 and a coach load arrived (we were told they were delayed) but they took priority of over us which was annoying, we were told that they had booked ages ago, but so had we! Food was average in the restaurant,due to the coach of load of guests before us they was a few dishes that they had ran out of, they brought completely the wrong dish out for me. The waiter did remove 2 drinks off the bill as an apology, however had I been an allergy sufferer no one came to check or inform me that what I originally ordered they hadn’t got! Due to the pool being closed we were given a drink voucher each to compensate. Room was dated but clean, good variety of food at breakfast.
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Date of stay: April 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from John Mitchell, Owner at Mercure Tunbridge Wells
Responded 24 Apr 2023
Dear Misty1322, Thank you for sharing your feedback about your recent stay at the Mercure Tunbridge Wells hotel. We are sorry to hear that your experience was not entirely satisfactory and that there were issues with the service you received in the restaurant. We apologize for any inconvenience caused by the coach load of guests who arrived before your table booking, and for the fact that they were given priority over you. We understand how frustrating this must have been, and we will ensure that steps are taken to avoid this situation from happening again in the future. We are sorry to hear that you were served the wrong dish and that there were items on the menu that were not available. We understand that this can be frustrating, especially when you have specific dietary requirements, and we will take this feedback on board to ensure that our menus are properly stocked and communicated to guests. We are glad to hear that the waiter apologized and removed drinks from the bill as a gesture of goodwill. However, we acknowledge that more could have been done to ensure that your needs were met, particularly if you were an allergy sufferer. We are sorry to hear that the pool was closed during your stay, but we are pleased that we were able to offer you drink vouchers as a gesture of goodwill. We are also glad to hear that you found your room clean and that you enjoyed the variety of food available at breakfast. Thank you again for your feedback, and we hope that you will consider staying with us again in the future. Kind regards John Mitchell Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If you are not in a group don't think you will get breakfast when you want it Checked in Trying to get breakfast at 9am.Sorry groups come first.Suggested 10am which is not suitable.Grudgingly put us down for 8.30 am but told will be busy.This is an experience with the Spa railway.It is an anniversary present.Already spoilt by a poor attitude..Dont expect this hotel to be in Tunbridge Wells.Nearer Pembury.They may call it a Mercure hotel but it appears to be a franchise operation.Room is fine but the WiFi is being used.by ninety percent of the guests so a poor signal.4g signal poor.
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Date of stay: April 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from John Mitchell, Owner at Mercure Tunbridge Wells
Responded 24 Apr 2023
Dear carshalton, Thank you for sharing your feedback about your recent stay at the Mercure Tunbridge Wells hotel. We are sorry to hear that your experience did not meet your expectations, and that there were issues with the service you received at breakfast. We apologize for any inconvenience caused by the prioritization of groups over individual guests. We understand how frustrating this can be, and we will work to ensure that all of our guests receive the same level of service regardless of the size of their party. We are sorry to hear that the suggested breakfast time of 10am was not suitable for you, and that you were only able to secure a breakfast time of 8:30am with difficulty. We understand that this was not an ideal situation, and we will work to improve our communication with guests regarding breakfast times. We are sorry to hear that the hotel's location was not to your liking. We understand that our hotel is not in the center of Tunbridge Wells, and we will ensure that our location is more clearly communicated to guests in the future. We are glad to hear that you found your room fine, but we are sorry to hear that the WiFi signal was poor. We will work to ensure that our WiFi system is upgraded so that all of our guests can enjoy a reliable connection. Thank you again for your feedback, and we hope that you will consider staying with us again in the future. Kind regards John Mitchell Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel desperately tired. Externally needs maintenance and care. Rooms dated. Cleaning good, cleaning staff friendly, bed comfy. If your pool (a major pull for us) is out of action, compensate your guests properly.
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Date of stay: April 2023
Value
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from John Mitchell, Owner at Mercure Tunbridge Wells
Responded 24 Apr 2023
Dear NorthernBagLady, Thank you for sharing your feedback about your recent stay at the Mercure Tunbridge Wells hotel. We are sorry to hear that your experience did not meet your expectations, and that you found the hotel dated and in need of maintenance. We apologize for any inconvenience caused by the pool being out of action during your stay. We understand that this was a major draw for you, and we will ensure that appropriate compensation is provided to guests when the pool is out of operation in the future. We are glad to hear that the cleaning staff were friendly and that your room was comfortable. We will ensure that our housekeeping team is recognized for their hard work and commitment to guest satisfaction. We are sorry to hear that you found the hotel dated and in need of maintenance. We understand that this can detract from the overall guest experience, and we will work to ensure that the hotel is well-maintained and updated as needed. Thank you again for your feedback, and we hope that you will consider staying with us again in the future. Warm regards John Mitchell Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I stayed at the Mercure this weekend on a Virgin Gift Experience. We were pleasantly surprised after reading all the negative reviews. Yes some areas of the hotel needs a refresh but our room was lovely and clean with everything you need including free water in your room. All the staff were excellent from check in to the restaurant and bar. We ate in the restaurant and the food was delicious and had drinks in the lovely bar. The breakfast choice was fresh and with lots of choice. We would stay again when near Tunbridge Wells.
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Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from John Mitchell, Owner at Mercure Tunbridge Wells
Responded 6 Apr 2023
Dear O7361KLpaulb, Thank you for taking the time to share your experience at the Mercure Tunbridge Wells Hotel. We're thrilled to hear that you had a lovely weekend and enjoyed your stay with us. We appreciate your kind words about our staff, restaurant, and bar. It's always a pleasure to hear that our team has provided excellent service, and we'll be sure to pass on your compliments to them. We're also delighted to know that you enjoyed the delicious food and drinks that were served to you. We take great pride in ensuring that our guests have a comfortable and enjoyable stay, and we're happy to hear that your room was lovely, clean, and had all the amenities you needed. We're glad to know that you appreciated the complimentary water in your room and that the breakfast offered fresh options with plenty of choices. We're grateful for your feedback and look forward to welcoming you back to the Mercure Tunbridge Wells Hotel whenever you're in the area. Thank you for choosing to stay with us. Best regards, John Mitchell
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I just wanted to commend Tim in the restaurant, he is an absolute credit to the hotel, his service was outstanding. Welcoming, personal and not in an over the top way. It’s not often that I stay in a hotel chain and find a staff member as caring and professional as Tim. So a big thank you, lovely stay and even 3 months later, although I can’t remember the room or much else about my stay (I’m a regular in hotels due to being field based, so they merge into one!) Tim’s fantastic attitude has stuck with me!
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Date of stay: January 2023Trip type: Travelled on business
Value
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from John Mitchell, Owner at Mercure Tunbridge Wells
Responded 6 Apr 2023
Dear 61essb, Thank you for taking the time to leave a review of your recent stay at the Mercure Tunbridge Wells Hotel. We're pleased to hear that you had a lovely stay with us and we greatly appreciate your feedback regarding our restaurant team member, Tim. We're delighted to hear that Tim provided you with outstanding service during your meal at the restaurant. We take great pride in providing a high level of service and we're happy to hear that Tim's welcoming and personal approach made a positive impact on your experience. We'll be sure to pass on your compliments to Tim, and we're sure he'll be thrilled to know that his fantastic attitude has stuck with you even three months later. Thank you once again for your kind words, and we hope to have the pleasure of welcoming you back to the Mercure Tunbridge Wells Hotel soon. Best regards, John Mitchell
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed one night for a workshop in a twin room. We enjoyed the very comfy beds and the bathroom was a good size with an ok shower. However, there was no hairdryer in the room and we'd asked for one to be left for us by the porter but that didn't materialise. When we called and called in the morning, nobody answered the reception phone, so we had to go without. The food was nice but the restaurant lacked atmosphere in the evening. Breakfast was much more suited to that space we thought. The receptionist upon our arrival on Friday afternoon was lovely - so welcoming. On Saturday, not so much, the receptionist seemed very rushed and harassed.
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Review collected in partnership with Accorhotels.com
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from John Mitchell, Owner at Mercure Tunbridge Wells
Responded 6 Apr 2023
Dear X6896KQjoannec, Thank you for taking the time to leave a review of your recent stay at the Mercure Tunbridge Wells Hotel. We're pleased to hear that you enjoyed the very comfy beds and found the bathroom to be a good size. We're sorry to hear that the hairdryer was missing from your room and that your request for one was not fulfilled. We apologize for any inconvenience this may have caused you. We also apologize for the difficulties you experienced trying to reach our reception in the morning. We appreciate your feedback regarding the restaurant atmosphere in the evening, and we're glad to hear that you enjoyed breakfast there. We'll be sure to take your comments into consideration as we strive to continually improve our guests' experiences. We're pleased to hear that one of our receptionists was welcoming upon your arrival, but we're sorry to hear that you found another receptionist to be rushed and harassed. We'll be sure to address this with our team to ensure that all guests receive a consistently high level of service. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back to the Mercure Tunbridge Wells Hotel in the future. Best regards, John Mitchell
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$86 - US$138 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure tunbridge wells hotel pembury, ramada hotel tunbridge wells, ramada royal tunbridge wells, royal tunbridge wells ramada
LOCATION
United KingdomEnglandKentRoyal Tunbridge WellsPembury
NUMBER OF ROOMS
84
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Frequently Asked Questions about Mercure Tunbridge Wells
Which popular attractions are close to Mercure Tunbridge Wells?
Nearby attractions include Tunbridge Wells Hospitals Voluntary Aid Detachments And Staff War Memorial (0.5 km) and The Parish Church of Saint Peter (1.0 km).
What are some of the property amenities at Mercure Tunbridge Wells?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Mercure Tunbridge Wells?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at Mercure Tunbridge Wells?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Mercure Tunbridge Wells?
Yes, free parking is available to guests.
What are some restaurants close to Mercure Tunbridge Wells?
Conveniently located restaurants include The Black Horse, The Camden Arms Restaurant, and Ocean fish and chips.
Is Mercure Tunbridge Wells located near the city centre?
Yes, it is 0.7 km away from the centre of Pembury.
Are pets allowed at Mercure Tunbridge Wells?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Mercure Tunbridge Wells offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Mercure Tunbridge Wells?
Many travellers enjoy visiting Brenchley War Memorial (5.9 km), The Bar at the Brown Trout (7.9 km), and Dunorlan's Chalybeate Spring (2.3 km).
Is Mercure Tunbridge Wells accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.