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Hyatt Regency West Hanoi

36 Le Duc Tho Street My Dinh 2 Ward, Nam Tu Liem District, Tu Liem, Hanoi 10000 Vietnam
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Traveller (364)
Room & Suite (148)
Videos (2)
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About

#1 of 3 hotels in Tu Liem
Location
Cleanliness
Service
Value
Travellers' Choice
Located in Nam Tu Liem district, Hanoi’s new business district, near major sporting and convention venues, Hyatt Regency West Hanoi offers a peaceful urban oasis with 520 modern rooms where business travelers and leisure guests can enjoy seamless and relaxing experiences. Hyatt Regency West Hanoi has undergone an extensive renovation throughout all guestrooms, public areas, event and meeting spaces, and culinary venues as well as a redesign of our tranquil landscaped garden, now featuring a waterfall. For guests looking to unwind after a busy day, the sky bar beckons with its relaxed atmosphere and spacious outdoor terrace, where guests can enjoy signature cocktails and panoramic city views. The hotel’s main restaurant, Market Café, offers a vibrant dining experience with its lively open kitchens and separate sections showcasing different types of local and international cuisine, from fresh seafood to Vietnamese fare. The expansive hotel lounge offers a relaxing spot for guests to connect and socialize, with an outdoor terrace overlooking Hanoi city and My Dinh National Stadium.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Children's playground
Airport transportation
Valet parking
Wifi
Hot bath
Pool / beach towels
Swimming pool toys
Pool with view
Outdoor pool
Yoga classes
Fitness / spa changing rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Wine / champagne
Indoor play area for children
Kids pool
Highchairs available
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Light therapy
Manicure
Massage
Neck massage
Pedicure
Steam room
Waxing services
24-hour security
BBQ facilities
Baggage storage
Concierge
Convenience store
Currency exchange
Executive lounge access
Gift shop
Newspaper
Shops
Sun deck
Sun umbrellas
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Washing machine
Ironing service
Shoeshine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Dining area
Coffee / tea maker
Flatscreen TV
Bidet
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Oven
Refrigerator
Stovetop
Electric kettle
Kitchenware
Radio
iPod docking station
Walk-in shower
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English, Chinese, Japanese, Korean and 1 more

Location

36 Le Duc Tho Street My Dinh 2 Ward, Nam Tu Liem District, Tu Liem, Hanoi 10000 Vietnam
Name/address in local language
Hyatt Regency West Hanoi
780Reviews14Q+A80Room tips
Traveller rating
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James A wrote a review 6 Feb
1 contribution
My first visit to Hanoi with my wife , and we was very pleased with our experience with the Hyatt Regency of Hanoi. The entire staff has been incredibly helpful and polite. Specialy ms Anne at reception recommend us some places to visit in Hanoi and helped us make reservation for the Water Puppet show. The morning buffet was so good. We will recommend this place wholeheartedly
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hyatt Regency West Hanoi, Guest Services / Front Office at Hyatt Regency West Hanoi
Responded 2 weeks ago
Dear I3833OFjamesa, Warmest greetings from Hyatt Regency West Hanoi! It is truly a delight to know that our excellent and incredible staff service met your expectations, especially shout to Ms. Anne. We can't wait to welcome you back to our hotel in the future. Sincerely, Nhung Le( Ivy) Front Office Manager Hyatt Regency West Hanoi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Monika K wrote a review Dec 2023
32 contributions7 helpful votes
+1
Hotel's Favourite
Wonderful experience! As a solo traveler, it is very important to me that staff is friendly and welcoming. Hyatt regency Hanoi did not disappoint. Special thanks to ladies from the lounge… Liz, Anne, Vienna, Vanessa and Mia (forgive me if I misspelled the names). Thank you for all the chats and smiles and helpful tips! Also, Liv for reaching out via email and accompanying my wish :) my 25th floor view was spectacular ❤️ In general, I highly recommend Hyatt Regency Hanoi and will definitely be back!
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Date of stay: December 2023Trip type: Travelled solo
Room Tip: I would suggest an upgrade to lounge access. Great breakfast as well as afternoon...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hyatt Regency West Hanoi, Guest Services / Front Office at Hyatt Regency West Hanoi
Responded 8 Dec 2023
Dear Monika K, Warm greetings from Hyatt Regency West Hanoi! Thank you for sharing your great stay experience at our hotel recently. We are very pleased to hear your great compliments for the attentive and excellent services from our Liz, Vienna, Vanessa, Mia, Anne and Liv. We hope you had everything you needed during your stay, and we can't wait to welcome you back to our hotel in the future. Best regards, Nhung Le(Ivy) Front Office Manager Hyatt Regency West Hanoi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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nike t wrote a review Jan 2024
2 contributions
I already had a wonderful stay in Hyatt. Liz, Linh and Uyen front desk are so friendly and helpful, they recommend us a lot of service and place to visit, thank you for Hyatt. I will comback here very soon.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hyatt Regency West Hanoi, Guest Services / Front Office at Hyatt Regency West Hanoi
Responded 10 Jan 2024
Dear Niket2024, Warmest greetings from Hyatt Regency West Hanoi! It is truly a delight to know that our excellent and attentive staff met your expectations. Liz, Linh, and Uyen are excited and happy to receive your compliments. We hope you had everything you needed during your stay, and we can't wait to welcome you back to our hotel in the future. Sincerely, Nhung Le( Ivy) Front Office Manager Hyatt Regency West Hanoi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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John C wrote a review Jan 2024
1 contribution
Im from airline company and comeback so many times. Staffs were very helpfull, especially Ms. Hang Phan at the reception. She remembered me and arranged nice room for me to have a better sleep. I would suggest for business trip
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Date of stay: December 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hyatt Regency West Hanoi, Guest Services / Front Office at Hyatt Regency West Hanoi
Responded 10 Jan 2024
Dear JohncK9672ZW, Warmest greetings from Hyatt Regency West Hanoi! It is truly a delight to know that our excellent and helpful staff met your expectations, especially shout to Ms. Hang Pham. We can't wait to welcome you back to our hotel in the future. Sincerely, Nhung Le( Ivy) Front Office Manager Hyatt Regency West Hanoi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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JAMES F wrote a review Jan 2024
Sydney, Australia7 contributions8 helpful votes
Checked in on the 2 Jan 2024 This is my feedback so far 1---- requested for a small cup of milk to make tea in the room got refused and told they will provide milk at a certain cost and not free which is very strange have stayed in various hotels all over the world and have never been refused a cup of milk to make tea in the room very strange behavior, they got back to me that they will charge me small jug of milk to make a cup of tea 12000 dong , very strange you pay big money for a reputed hotel and get told no milk . 2---- standing at reception trying to check in the two staff that were handling our check in keep talking in their language well they could speak in English well they must have been discussing something about our check in thats why they choose to speak in their language while we are standing right in front of you very not professionals way of dealing with customers i say if yo have something personal to discuss then do it after we are done dont speak to us in English and then straight change your language because what you are discussing is not something nice . 3---- we checked into the residence building which is at the back very old fittings and they are not modern units so please be aware the money you are paying you are getting a old unit which is really old . 4--- breakfast is great could not complain that part of the stay but the floors around the breakfast area really dirty , bad for a reputed five star hotel. I mean really dirty dont know but everyday seen the same dirty floors . so far this has been my disappointing check in and pay big money and then get told sorry you cant get a small cup of milk to make tea you will have to be charged for that and when they wanna charge its not like couple of dollars the wanna charge silly prices not good .
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: GO FIND A better option for the money you gonna spend here we made a mistake , they are better...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hyatt Regency West Hanoi, Guest Services / Front Office at Hyatt Regency West Hanoi
Responded 5 Jan 2024
Dear jamesfL121VW, Warmest greetings from Hyatt Regency West Hanoi! Thank you for taking the time to share your stay experience with us. We apologize that our staff service, facilities, and restaurant cleanliness did not meet your expectations and our promised standard. Mr. JAMES, we always offer complimentary to the guests a small jug of milk for tea or coffee; However, our staff may misunderstand and disappoint you. We are working with the Operations team regarding all your comments to ensure that such issues do not repeat themselves. We hope we have an opportunity to personally see you this afternoon to apologize and improve our reputation. Please do contact me at ext.# 0 or nhung.le1@hyatt.com so we can prepare accordingly and arrange our usual consistent service. Warm regards, Nhung LE(Ivy) Front Office Manager Hyatt Regency West Hanoi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Thinh L wrote a review Dec 2023
Hanoi, Vietnam1 contribution
I have been staying at this hotel 9 times since August 2023. Very sad to know that the hotel will be leaving Hyatt chain starting March 2024. I always book the room with Club Access. Being a Category 1 Hyatt hotel, I can afford to stay at this hotel frequently. Great experience with staff at the Club Lounge such as Ms. Phuong Anh, Ms Ngoc, Ms. Van. They are always show their enthusiasm at work. Kudos to them. Hope they will continue working at the hotel after the hotel moves to a new partnership.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hyatt Regency West Hanoi, Guest Services / Front Office at Hyatt Regency West Hanoi
Responded 1 Jan 2024
Dear 609thinhl, Warm greetings from Hyatt Regency West Hanoi! Thank you for sharing your excellent stay experience at our hotel recently. We are very pleased to hear your great compliments for the excellent services from Ms. Phuong Anh, Ms Ngoc, and Ms. Van. They felt heartwarm with your compliments. We hope you had everything you needed during your stay, and we always welcome you. Best regards, Nhung Le(Ivy) Front Office Manager Hyatt Regency West Hanoi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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mark wrote a review Dec 2023
Oakland, California15 contributions13 helpful votes
The Director of Guest Services, and their staff, particularly those in the Regency Lounge, were excellent and made my stay at Hyatt Regency West Hanoi beyond my expectations. I got to know these wonderful people and they were so helpful, so considerate, I will forever remember my stay because of them. The Director of Guest Services was a great host, as was the rest of the team at your Hyatt Regency. Your personnel made my stay exceptional, from the welcome email to creating breakfasts and cocktail hours that gave me exposure to Hanoi's best food. Thank you all very much!! Despite being far from the Old Quarter, I greatly enjoyed getting to know West Hanoi and the abundance of offerings in the local area. I had a peaceful stay at Hyatt Regency West Hanoi and the only constructive criticism leading to 4 of 5 stars is the quality of the upholstered furniture in my upgraded suite being being very uncomfortable in which to sit. Thankfully the bed was exceptionally comfortable and all other aspects of the suite perfect including the in-room espresso machine, wall to wall windows, and wonderful separate shower/bathtub, all aspects of my stay were wonderful, and I would return in a moment. The rates make this Hyatt Regency an excellent value. I will be always be eternally grateful for the very accommodating late checkout I received for my very late flight out of HAN. It was so kind of management to extend my checkout, even past typical late checkouts offered to Globalists. Thank you, and thank you for my overwall fantastic stay at your Hyatt Regency West Hanoi!!
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Review collected in partnership with Hyatt Hotels
Date of stay: December 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hyatt Regency West Hanoi, Guest Services / Front Office at Hyatt Regency West Hanoi
Responded 1 Jan 2024
Dear Sftennisjock, Warm greetings from Hyatt Regency West Hanoi! Thank you for sharing your excellent stay experience at our hotel recently. We are very pleased to hear your great compliments for the attentive and excellent services from Liv, the Club Lounge Manager, and our hotel team members. We are very touched to read your compliments. We hope you had everything you needed during your stay, and we can't wait to welcome you back to our hotel in the future. Best regards, Nhung Le(Ivy) Front Office Manager Hyatt Regency West Hanoi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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고주 wrote a review Dec 2023
Suwon, South Korea1 contribution
Good(장점) - Large & clean room (가격대비 큰방, 깨끗한 룸 컨디션) - 5 elevators (많은 엘리베이터) - Kind & good response (친절한 응대. Thanks Ms.Tracy Trang) - lounge service (괜찮은 라운지 서비스) Bad(단점) - Noise (옆방에서 나는 소음이 잘들립니다.)
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Date of stay: November 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hyatt Regency West Hanoi, Guest Services / Front Office at Hyatt Regency West Hanoi
Responded 17 Dec 2023
Dear Trip18835447688, Warmest greetings from Hyatt Regency West Hanoi! We are so blown away by your review. It made our day here at Hyatt Regency West Hanoi. Hyatt Regency West Hanoi had a good room, facility, superb Club Lounge, and great staff service from Ms. Tracy Trang and team, and we thank guests like you, who brightened our day. We are looking forward to your next visit to Hanoi. Best regards, Nhung LE(Ivy) Front Office Manager Hyatt Regency West Hanoi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ionela Glanzmann wrote a review Dec 2023
Aarau, Switzerland3 contributions2 helpful votes
Staff, food and drinks were all great. We had a room at the 21st level, from where the view was perfect. Room was clean, comfortable and very big. We found it weird to see separate spa areas for man and woman given the fact that Vietnam is not a muslin country but other than this we enjoyed everything.
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Review collected in partnership with Hyatt Hotels
Date of stay: December 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hyatt Regency West Hanoi, Guest Services / Front Office at Hyatt Regency West Hanoi
Responded 13 Dec 2023
Dear Horgosionela, Warmest greetings from Hyatt Regency West Hanoi! It is truly a delight to know that our premium services and qualities brought a gratifying experience to you. We hope you had everything you needed during your stay, and we can't wait to welcome you back to our hotel in the future. Sincerely, Nhung Le(Ivy) Front Office Manager Hyatt Regency West Hanoi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ManojPaliwal wrote a review Dec 2023
Jaipur75 contributions9 helpful votes
They were having good bunch of chefs and so we were delighted by good Indian food in the meals. This was missing everywhere outside the hotel. Overall stay was comfortable enough for a small vacation or business trip.
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hyatt Regency West Hanoi, Guest Services / Front Office at Hyatt Regency West Hanoi
Responded 8 Dec 2023
Dear ManojPaliwal, Warmest greetings from Hyatt Regency West Hanoi! Thank you for your review, we greatly appreciate your time to provide us with this valuable feedback. It's wonderful to hear that you really enjoyed our good Indian food and services. We hope you had everything you needed during your stay, and we can't wait to welcome you back to our hotel in the future. Have a wonderful weekend! Best regards, Nhung Le(Ivy) Front Office Manager Hyatt Regency West Hanoi
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
HK$782 - HK$915 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza west hanoi hotel hanoi
LOCATION
VietnamHanoiTu Liem
NUMBER OF ROOMS
520
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HYATT REGENCY WEST HANOI - Updated 2024 Prices & Hotel Reviews (Tu Liem, Vietnam)

Frequently Asked Questions about Hyatt Regency West Hanoi
Which popular attractions are close to Hyatt Regency West Hanoi?
Nearby attractions include Heritage Sapce (1.0 km).
What are some of the property amenities at Hyatt Regency West Hanoi?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hyatt Regency West Hanoi?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Regency West Hanoi?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hyatt Regency West Hanoi?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Hyatt Regency West Hanoi?
Conveniently located restaurants include Kaldi Coffee, Bún Chả Sinh Từ, and Alafolie Bakery - Tea Room.
Are there opportunities to exercise at Hyatt Regency West Hanoi?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hyatt Regency West Hanoi have airport transportation?
Yes, Hyatt Regency West Hanoi offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hyatt Regency West Hanoi?
Yes, dry cleaning and laundry service are offered to guests.
Does Hyatt Regency West Hanoi offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hyatt Regency West Hanoi?
The staff speaks multiple languages, including English, Chinese, Japanese, Vietnamese, and Korean.