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Recreating the look and feel of old-style Mediterranean glamour, without compromising on modern luxury, Tsogo Sun Palazzo Hotel is a treat for all of the senses. Every room is equipped with all of those small touches that add to your comfort. Highlights to add to your stay include the Mangwanani Boutique Spa, a fully-equipped fitness centre, business centre, Montecasino Casino and Entertainment Complex, delicious Mediterranean dining at Medeo Restaurant, relaxing cocktails at Cafe Rialto, conference rooms and more. Outdoors, a large swimming pool invites you to dip into its cool water, while the poolside area beckons hours of relaxation as you let your mind finally unwind from the daily pressures of life. This is the start of your experience at Palazzo Hotel adjacent to Tsogo Sun Gaming's flagship property, Montecasino.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to TGCSA - Tourism Grading Council of South Africa.
HOTEL STYLE
Quiet
Family
Languages Spoken
English
Location
Montecasino Boulevard, Magaliessig, Sandton 2021 South Africa
The Palazzo Montecasino
4.5 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
I stayed at this hotel 10 years ago, and I was thrilled to find it still in pristine condition, with even more construction and improvements underway. Everything about my stay was exceptional.
The food was absolutely to die for—flavors that linger in your memory long after the meal. The rooms were quiet, relaxing, and well-maintained, with the same lovely-scented toiletries and body washes that I remembered. Room service breakfast arrived like clockwork, making mornings seamless.
The staff deserves special mention for their kindness and reliability. I needed to visit a convenience store, and one of the concierge staff, Themba, went above and beyond by personally accompanying me to the mall to ensure I found everything I needed. When I returned, I realized I had items requiring refrigeration, but the minibar in my room was full. A quick call to reception, and they brought me an additional mini fridge! I was amazed by their fast and thoughtful resolution.
The casino area remains as lively as ever, with plenty of options for dining, nightlife, and shopping. It’s the perfect place to unwind and explore after a day of relaxation or work.
And finally, I can’t forget the lamb shank—it’s a must-try and truly unforgettable!
Overall, it was an amazing stay, even better than I remembered. I’ll definitely return again!
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Date of stay: October 2024Trip type: Travelled on business
Room Tip:Â Make sure you plan ahead, traffic can get bad
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shiwe Ndhlovu, Guest Services / Front Office at The Palazzo Montecasino
Responded 11 Dec 2024
Good Day, Thank you so much for sharing your experience with us. I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon. Yours In Hospitality, Shiwe Ndhlovu Guest Relations Manager
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I’ve had a 9 days break at this beautiful property and loved staying at this property. The Montecasino place is a must visit with only a golf cart ride away. Although old it has a lovely ambiance and the service is okay. On arrival at 4:30am or so we met Shadrac at the reception, a pleasant young man who was extremely polite and helpful. Although there were issues with our bookings he did not hesitate to offer us a room to rest till daylight and we managed to sort it out after breakfast and a good rest. I asked for a room overlooking the gardens and he and he obliged.
I had breakfast and dinner almost every night and there wasn’t much to choose from….food was okay. The service not so much as I found most of them rude and unpleasant. But was lucky to come across a beautiful and kind young lady called Elizabeth. She always had a smile and was so helpful. The doormen and the chauffeur service is excellent but not cheap. We found it safe to use the service.
Rooms were too dim as the lighting wasn’t that great although very clean. Housekeeping was always available and they had a turn down service where they provided chocolate by the bedside and water and draw the curtains left open; very nice. The gardens were so beautiful and well taken care of. I didn’t use the pool but sat around there as the weather was very cold and it rained some days. There is also a shopping mall 10 mins away. The manager brought us 2 bottles of fine red wine to welcome us and fruits basket on the day before we left. Overall I will recommend this property.
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Date of stay: July 2024Trip type: Travelled with friends
Room Tip:Â Be willing to eat out sometimes; loads of restaurants at the MonteCasino place. The hotel menu...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Palazzo is a grand hotel with amazing architecture and a fantastic location. I stayed here for 3 days for a business visit with my colleagues.
My room was in the 5 th floor and was neat and clean with good linen.
Unfortunately for vegetarians the options are very limited. Both the a la carte menu for lunch / dinner and breakfast has very few vegetarian options. However the nearby Montecasino has a few vegeterian options including Thava, and Indian restaurant.
The Montecasino area house two theatres. I was lucky enough to be able to attend a stand up comedy on Sat . Do not miss watching a show if you are staying during weekend or on Wednesday.
A major drawback with the hotel rooms is that the windows are not sound proof . My room was next to the roads and you could hear traffic all through the night and especially the mornings. The WiFi has a poor signal in the rooms. The rooms did not have an Iron.
The stay was fine for a business visit. I would not be motivated to come for a personal stay due true above drawbacks.
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Date of stay: February 2025Trip type: Travelled on business
Room Tip: Don’t take a room next to the roads. Too much noise .
Eat st the casino area if you are a...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paul Muswede, Other at The Palazzo Montecasino
Responded 2 weeks ago
Good day, We are sorry to hear that you felt like we didn't accommodate your dietary needs. We understand the importance of providing options for all of our guests, and we apologize for falling short in this area. We will review our menu and take steps to improve our variety and dietary accommodations. We have further updated your profile to ensure that you are allocated room away from the road - our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly. Kind Regards, Paul, Rooms Division Manager
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I have stayed this hotel countless times and have always had a great experience, sadly this last trip was far from that. I checked into my room and had a few issues with the room. Toilet seat broken, toilet door couldn't close or lock at all. the bedside reading lamp didn't work. torn curtains, aircon not effective. I waited until the morning and went to the front desk to complain, I was told they would inform the manager and I should return later to find out feedback. I returned to my room a few hours later and nothing had been done, and added to that the coffee amenities had not been replenished. I went to the front desk again and complained again. I was told that the maintenance had been to the room and found no faults. They said they will send the housekeeping to the room to replenish the coffee, this was 7pm at this stage and also the rooms had not been turned down as yet. I complained again on checkout and said I was not happy with not having my complaints attended to and not a word from any manager at all. Not the best experience for a 5 star hotel.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Â Check your room and hope you get hold of a manager.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Catia Viegas, General Manager at The Palazzo Montecasino
Responded 21 Apr 2024
Dear RamStallone, Thank you for taking the time to review your recent stay at the Palazzo Hotel, This matter has been resolved as per our email correspondence at the beginning of April. Kind Regards
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*The property is overpriced, dated and poorly designed and absolutely not what it purports to be in the photos they show on the website. *The service ranges from inept to rude and the staff seem unable to resolve any problems. *The food is sub-standard, the evening meal was mixed quality but the breakfast is inedible with food looking extremely unappetizing and in cases, not replenished. *We booked a double room with a rollaway bed for our 7 year old but were given a room with 2 double beds meaning my wife and daughter had to share. I went to speak to reception for a solution. Their only offer was for us to pay an additional 5,880ZAR (twice what we paid for the original booking) for another room. * The wifi is slow and intermittent, even for browsing low data apps like Instagram * The hotel entices you with luxurious images of the property, but does not deliver on good quality in any other respect.
It’s disappointing as we were looking forward to spending our last day at this property but instead we feel stuck here having had very poor sleep, and my wife having not eaten since she’s arrived.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Don’t fall for this place, try another hotel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Catia Viegas, General Manager at The Palazzo Montecasino
Responded 11 Sept 2023
Dear Mr Monk, Thank you for your review on your recent stay at the Palazzo Hotel, I have responded directly to your wife via the email she sent me post your stay and have addressesdthe concerns and comments raised in both of your reviews on Tripadvisor. Kind Regards
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I always wanted to experience the Palazzo hotel as they claim to be the best. When one books into a 5 start hotel, it is expected that one would received 5 star service too. The room which they put us in was located at the most extreme end of the hotel which is quite a distance from the lifts. I tried to call reception for some service however there was no body that answered the calls. I tried 2 or 3 times with the same outcome. Even the next day when calling reception that was no one that attended to the calls. Eventually upon check out someone answered the phone. There were no waiters in sight around the pool area if one want to order snacks and drinks. I had to call the hotel to tell them to send someone over. There was no transport was made available when going from the hotel to the casino and back. Breakfast - no waiters comes to your table to check if everything is ok and check if the sugar bowl is stacked or ask if one would like to order anything from the kitchen. Ordered a Cappuccino and it was luke warm. Overall experienced at the Palazzo was really poor service from a hotel claiming to be 5 stars...This hotel is more like a standard 2 stars rating and even at 2 star places the service is better. :( Will not stay at the Palazzo again. I am totally put off..
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Date of stay: February 2021
Location
Service
Sleep Quality
Room Tip:Â Stay elsewhere...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Julian Joubert, General Manager at The Palazzo Montecasino
Responded 16 Feb 2021
Dear Hiteshmi, Thank you for taking the time to complete a review on the Palazzo Hotel. Please accept my sincere apology for your concerns raised in this review, this is certainly not the level of service you have would have come to expect from the Palazzo hotel and I assure you this feedback will be used constructively during these difficult times to improve on our services to all out guests. I hope you give us the opportunity for us to restore your faith in us and that your next stay planned for the near future as we look forward to welcoming you back. Kind Regards Julian Joubert Rooms Division Manager The Palazzo
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This hotel is by far the most overrated place I've been to in many years. The few pics attached are worth thousands words but it should be shut down for a deep renovation and it's definitely not 5* rated. From check-in I had to get the technical team come twice to fix a broken window in my room. Then the AC was not cooling and noticed a thick layer of mold so disgusting and definitely a health and safety issue. Contacted by the GM Ms Catia Vegas who acknowledged it but said and I quote " there's nothing we can do about it. The grill are not accessible due to the design of the room". This place needs to be shut down.
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Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
Room Tip:Â Avoid at all cost. run away.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paul Muswede, Other at The Palazzo Montecasino
Responded 17 Nov 2024
Dear Mr Thank you for taking the time to write a review regarding your recent stay at the Palazzo Hotel, Regarding your review posted about your stay at the Palazzo, it should be noted that your window handle was lose and fixed immediately when reported to our team. I do concur that I communicated with you both via email and telephonically when I became aware of your issues and if you recall I offered to upgrade you to another room in the hotel. I assured you that I had personally checked the room however this gesture was declined by yourself. Whilst I understand that you were dissatisfied with elements of the hotel, the team did reach out to you and make an attempt to remedy the matter. Our apologies that our attempt to remedy the matter did not meet your criteria, Kind Regards Catia Viegas General Manager
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I booked a night as a treat for my husband’s birthday. I was so disappointed. The wallpaper in the passage to our room is torn and scuffed. In our room needed some of the lights don’t work and the reading lights next to the bed are falling out the wall! The door to the garden doesn’t open and when we phoned reception, they promised someone would come and open it, no one came. We asked the lady who did our turndown to report it and she said she would, but no one came. There is no info in the room about mealtimes, the hotel or Monte Casino. The signal on the TV is terrible, no CNN, no Sky News, no option to log into any of the streaming channels. The bathroom smells mouldy and the toilet seat is loose. You must queue and wait to be seating for breakfast because there are not enough tables for hotel guests. All in all not what I expected. I should have rather booked elsewhere!
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Date of stay: February 2025Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shiwe Ndhlovu, Guest Services / Front Office at The Palazzo Montecasino
Responded 2 weeks ago
Good Day , Thank you for your review, Kindly note that we are unable to respond effectively to your review as we would need the name under which you stayed at the Palazzo hotel in order to investigate the issues you have raised. Due to the fact that you are using a pseudo name we cannot trace your stay. Kindly contact myself with the details of your stay and I will gladly respond to your issues raised. My email address is shiwe.ndhlovu@tsogosun.com Yours in Hospitality. Shiwe Ndhlovu Guest Relations manager
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It appears that the palazzo hotwl wants to charge guests for high end rates in exchange for no service. Ordered a simple Prego roll at the palazzo pools and 2 hours later it never arrived. If you are visiting rhe pool area, it is basically self service as there is zero assistance around if you need towels or wish to order food. For a hotel that charges 5 star rates, and provides this bad service, you are better off frequenting other establishments close by.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Julian Joubert, General Manager at The Palazzo Montecasino
Responded 28 Sept 2022
Good day Guji_1978, Thank you for taking the time to write a review on your recent stay at he Palazzo Hotel. Please accept my sincere apology for the service at the Pool area, I wish you had brought this to our attention during your stay so that we could have had the opportunity to rectify these short coming. I hope that the pool experience did not damper your entire stay and that you were able to enjoy some of our other services and facilities. I hope that this experience does not deter you from staying with us again as we look forward to welcoming you back to the Palazzo Hotel. Kind regards Julian Joubert Rooms Division manager The Palazzo.
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During this most difficult time of Covid-19, a one night stay at the Palazzo was the best medicine and was badly needed. On arrival we were upgraded to a junior suite which was a wonderful surprise. The staff were very attentive. The room itself was spectacular and there was nothing missing from the room that could make it even better. Beautifully designed with amazing decor, every little detail planned beautifully. The hotel is not far from home but we felt like we were miles and miles away from the craziness of the outside World. The dinner was magnificent and stunningly presented. Of course, all precautions were taken before the meal, it was served with no table cloths and the table was disinfected beforehand. Hand sanitizer was provided at the door. There were hardly any people in the restaurant so no issue with social distancing, whatsoever. The breakfast was served efficiently and was delicious. Since it was after 10 am, champagne was served with breakfast, adding that special touch. All in all, the Palazzo at Montecasino was a wonderful safe haven from everything going on outside in the World and while being responsible, we were allowed to still support the local tourism industry.
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Review collected in partnership with Tsogo Sun Hotels
Date of stay: March 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Good day Crystal,
Thank you for question on the Palazzo,
The pool at the Palazzo is not heated. In order to make a booking with us you can either call us directly on 011 510 3000 or alternatively you can visit our website.
Kind regards
Julian Joubert
There are more places to choose from in the Magaliessig area.
PRICE RANGE
HK$1,539 - HK$1,810 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the palazzo montecasino hotel fourways, palazzo montecasino johannesburg, palazzo montecasino hotel johannesburg, montecasino hotel
LOCATION
South AfricaGautengGreater JohannesburgSandtonMagaliessig
NUMBER OF ROOMS
246
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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