We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Ritz-Carlton, Kapalua

Traveller (2730)
Room & Suite (559)
Video
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders GreenPartner
Nestled on 54 acres in Kapalua, Maui, Hawaii, The Ritz-Carlton, Kapalua showcases a stunning, fully-renovated destination resort offering 463 guestrooms, including 107 residential suites, warm wood floors, travertine bathrooms, flat-screen televisions and Hawaiian-inspired artwork. The spa beckons with treatment rooms framed by private garden showers, volcanic stone grottoes, heat therapies, and a fitness center with spectacular ocean views. Jean-Michel Cousteau's Ambassadors of the Environment offers all levels activities from land to sea. Also featured are six restaurants, indoor/outdoor meeting space, an inviting children's pool and luxury cabanas. It is enveloped by picturesque Kapalua Resort’s two championship golf courses, dining and a century-old pineapple plantation.
Read more
Property amenities
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Free Internet
Spa
Room Service
Bar/Lounge
Adult pool
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Golf Course
Heated pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Paid Internet
Paid Wifi
Shuttle Bus Service
Wheelchair Access
Show more
Room features
Accessible rooms
Air Conditioning
Family Rooms
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Great View
Bay View
HOTEL CLASS
3,893Reviews
2,992Photos
120Q+A
100Room tips
Traveller rating
  • 2,513
  • 760
  • 363
  • 161
  • 96
Time of year
Traveller type
Language
  • More languages
  • Filter
  • English
Popular mentions
Not a ton to say here. This is exactly what to expect when staying at a Ritz-Carlton. My wife and I stayed here over labor day weekend 2018 and were treated exactly how you should be if you stay at a hotel of this caliber. Also, if you're a golfer, spend the money to play
Read more
We spent 9 nights at the Ritz Kapalua in February and really enjoyed our holiday. We have stayed in several Ritz Carlton resorts ( Grand Cayman, Puerto Rico, South Beach) and I really found this one on par with the others. I didn’t see any of the wear and tear or felt it was
Read more
Thin walls. Restaurant under renovation. Construction noise. Service just OK. Save your money and stay in Wailea. The resort is a bit worn. There are cracked and mildew-y tiles all along the pool. We have stayed at Marriott resorts on Maui, Kauai and Oahu and this resort is not
Read more
Response from The Ritz Carlto... K, Manager at The Ritz-Carlton, Kapalua
Responded 2 days ago
Aloha connecticutnewlyweds and mahalo for taking the time to share your feedback. I’m disappointed to see that our resort did not exceed your expectations and will be sure to look into the concerns you outline below. We did have to make some additional and unforeseen repairs to our restaurant and I apologize that too had a negative impact on your overall experience. Thank you again for sharing your experience and I hope you will consider us again for a future visit so that we may have another opportunity to show you the world-class service and facilities for which we are known. Warmest Aloha, Kevin Peterson Hotel Manager
Read more
We spent a week at this property during some unusually bad weather. I found myself wishing we had planned more activities at the resort because there is plenty to do there if you simply want to unwind and relax playing golf, visiting the spa, or taking advantage of the
Read more
This was a trip that I won from my work along with about 300 other employees. I had also won the trip the previous year at the 4 season oahu. This was a complete let down compared to the previous year. And you think Oahu is way more crowded and less pleasant than Maui, right?
Read more
Response from The Ritz Carlto... K, Manager at The Ritz-Carlton, Kapalua
Responded 1 week ago
Aloha Roving256379 and mahalo for taking the time to share your comments. I’m disappointed to see that your stay did not exceed your expectations as we always strive to provide a memorable experience for our guests. We appreciate your feedback and hope that you will consider us again for a future so that we may have another opportunity to wow you. Warmest Aloha, Kevin Peterson Hotel Manager
Read more
Previous
Album Categories
All photosTravellerRoom & SuitePool & BeachDining Family and Play AreasBusiness Centre & Event Rooms
Views from our lanai. Room 1127.
Photo provided by managementThe Ritz-Carlton, Kapalua
Guest room
Photo provided by managementThe Ritz-Carlton, Kapalua
Suite
Photo provided by managementThe Ritz-Carlton, Kapalua
Suite
Photo provided by managementThe Ritz-Carlton, Kapalua
Suite
PreviousNext
123456112
Is there a kids pool?
Lovely children's pools and the adults can still get drinks delivered there..............
0 votes
Show all answers
Is there a kids pool?
Yes. Separate children’s and adult pools.
0 votes
Show all answers
The Kapalua Bay course does not belong to the Ritz Carlton but you can have the concierge book you a tee time. The world famous plantation course is also close by and the resort shuttle can take you there.
0 votes
Show all answers
Yes. A PGA golf course. My son & daughter-n-law were married on the golf course overlooking the ocean.
0 votes
Show all answers
PreviousNext
12345624
"Ask for an ocean view at the end of the property closest to the beach."
"The resort view room is beautiful unless you want to look down on the pool"
"Go to the left of the property walk along the golf course go upon the volcanic spur watch the sunset with a bottle of champagne"
"Club Level is wonderful! Full access to lounge area!"
"We were on the 7th floor with golf and ocean view. Amazing."
PreviousNext
12345620
PRICE RANGE
US$489 - US$1,689 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ritz-carlton, kapalua hotel kapaluaritz carlton mauiritz-carlton lahainaritz lahainalahaina ritz-carlton
LOCATION
United StatesHawaiiMauiKapalua
NUMBER OF ROOMS
463
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing