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Mercure Wigan Oak Hotel

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Traveller (76)
Room & Suite (51)
Dining (6)
Ratings and reviews
  • Excellent29%
  • Very good41%
  • Average21%
  • Poor4%
  • Terrible5%
Travellers talk about
“town centre”(42 reviews)
“inclusive break”(10 reviews)
“comfortable bed”(16 reviews)
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What's included
Free Wifi
Free Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Family Rooms
Bar/Lounge
Wheelchair Access
Conference Facilities
Dry Cleaning
Housekeeping
Pool
Free Airport Transportation
3 Star Hotel
Whether you are visiting Wigan for business, taking in a game of Rugby or football or simply a relaxing weekend away, The Mercure Wigan Oak Hotel will make you feel right at home with its welcoming atmosphere and first-class cuisine and if you are a golfer, you'll be in seventh heaven...
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Location and contact
Orchard Street, Wigan WN1 3SS, England
28.3 km to Liverpool John Lennon Airport
46 restaurants are within a 0.5 km radius
View nearby attractions and restaurants
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Reviews (620)
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Traveller rating
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33
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LanguageEnglish
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180
236
131
25
33
Show reviews that mention
All reviewstown centreinclusive breakcomfortable bedgreat weekendnight porterstayed here for nightsbath showerwould stay againdw stadiumgood nights sleepwedding receptionbar areatea and coffeefull englishevening mealyogurtnight's sleep
FilterEnglish
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1 - 5 of 605 reviews
Reviewed 4 days ago

Hotel looked like it hasn't been cleaned for a while everywhere was dusty,bedroom,breakfast room. bath in room was very rusty along the top to the point where it had a whole in it which I have pictures of. we had 2 rooms and both were...More

Thank markjW9699NP
Reviewed 6 days ago via mobile

Very far from accor standard. Not clean and very poor breakfast. The location is old and definitely not suitable for business travel (may be not suitable at all). They do not even know how to input Accor loyalty card. Never again!More

Thank Marco F
Response from WiganOak, General Manager at Mercure Wigan Oak HotelResponded 5 days ago

It was incredibly disappointing to read your review and I am sorry that you did not enjoy your stay. Your comments regarding the hotel location are very surprising - the hotel is right in the heart of the town centre, with access to two major...More

Reviewed 1 week ago via mobile

Ironman stopover Check in at the hotel was straight forward enough. Room allocated which was easy enough to find. Room basic but that is what you would or should expect. The stay was marred by its location being in the heart of Wigan it meant...More

Thank BjHarrisonDueWest
Response from WiganOak, General Manager at Mercure Wigan Oak HotelResponded 6 days ago

I was very disappointed to read your comments, particularly that you would not choose to stay with us again. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver...More

Reviewed 2 weeks ago via mobile

I stayed here on a business trip. The hotel was clean, comfortable and convenient. The staff, particularly Lee Robinson on reception, went above and beyond to help me out when I needed to urgently print some documents. Despite the internet being down Lee found a...More

1  Thank Daniel S
Response from WiganOak, General Manager at Mercure Wigan Oak HotelResponded 2 weeks ago

Thank you for staying with us and we really appreciate your very kind comments. I will pass a copy of your review to Lee - I know that he will be delighted to read them and am sure that this will encourage him to continue...More

Reviewed 3 weeks ago via mobile

This hotel is very handy for Wigan and surrounding areas and the staff are excellent. Particular mention to ashleigh on reception who on more than one occasion has excelled. Would recommend to highly.

1  Thank Thomas D
Response from WiganOak, General Manager at Mercure Wigan Oak HotelResponded 2 weeks ago

We are delighted that you enjoyed your stay with us and can't thank you enough for your wonderfully kid comments. I will be sure to thank Ashleigh personally for her hard work and hope to see you again very soon.

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About
Amenities
Top amenities
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Room Service
Hotel Amenities
Free Parking
Room Service
Wheelchair Access
Meeting Rooms
Banquet Room
Conference Facilities
Non-Smoking Hotel
Dry Cleaning
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$70 - US$102 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$70 - US$102 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms, Family Rooms
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Traveller (76)
Room & Suite (51)
Dining (6)
Business Centre & Event Rooms (3)
Questions & Answers
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Mr V
18 July 2018|
Answer
Response from HotelsUK77 | Reviewed this property |
No they don’t
0
Votes
empty2015
8 June 2018|
AnswerShow all 3 answers
Response from coachman11757 | Reviewed this property |
7-10 every day
1
Vote
David E
6 February 2018|
AnswerShow all 2 answers
Response from David E |
That’s the problem it’s as easy as quick sand to use
0
Votes
Room Tips
"rooms facing the Riverway Road can be noisy"
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"We had 101"
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"Higher Floors have been improved"
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"Go for a superior room"
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