This was my second stay here. There is some confusion over whether it is a hotel or a guest house, but clearly the latter in my mind. Transpired to be a mix up over my booking as planned room was occupied by others who had extended their stay. Got a single instead at reasonable rate. Good wifi service but TV in my room wasn't the best.
Travelled to Lerwick for one night on business. Arrived late and staff had waited to check me in. Offered to order me a takeaway as most places closed due to Covid. First room was spotless but a little cold and when I raised this I was moved immediately to a lovely warm room. Breakfast was amazing with lots of choice and the owner insisted I take fruit and a yoghurt with me for the day. I was also offered the option of leaving my bag while I attended my business meeting for collection later. Staff organised my taxi to and from the airport too. I’d go back just to be looked after and pampered a bit more. Thank you for a lovely relaxing stay and hope to see you next year with my family after Covid.
My colleagues and I stayed here for a week and were blown away by how friendly, accommodating and thoughtful the staff and owners were. They bent over backwards to help us - providing packed lunches, meals at special times of day, extra storage rooms and much more. The location is great, a short walk from the harbour, shops and good restaurants. The breakfasts were delicious and generous. Highly recommend for tourists & business travellers.
Having booked over 6 months ago, and having received confirmation, we took the precaution of contacting them 14 days before our stay. The had no trace of our booking! On arrival, we were allocated room 10 and after having dragged our luggage up to second floor, found the room but we had the wrong key. Also, room was a twin and we had booked a double. Back all the way down to reception, to find we should be in room 22. This was also on the second floor at the other end of building. Another drag of luggage up two floors. Room very dated and in need of a lot of tlc. Door lock very temperemental. Toilet very very slow to flush, and other plumbing dodgy. Ate in on first night which was a mediocure experience. Thankfully we did not order from the Thai option. The gentleman next to us, did so and it arrived by taxi 50 minutes later. Breakfast was reasonable, but of four cereal containers, three appeared to have the same contents. Altogether a disappointing stay and it appears that the owners, whover they currently are, have not learnt from previous guests comments. Except for staff wearing face masks, there were no other Covid 19 precautions in place, and all dining room tables were fully laid all the time, which was totally opposite from our experience in other hotels at this time.…
A good place to stay to explore Shetland.. Well located within walking distance of Lerwick town centre, good parking and close to the Knab with great views. The room was clean, warm and comfortable, the staff friendly and helpful and the breakfast substantial with good choice.