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Courtyard by Marriott Luton Airport

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Airport Way, Luton LU2 9LF England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (52)
Dining (31)
Room & Suite (19)
What is Travellers’ Choice?
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What you can expect during your stay
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
  • Contactless check-in
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Updated 12/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Courtyard by Marriott Luton Airport
Updated 12/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 29 hotels in Luton
Location
Cleanliness
Service
Value
Travellers' Choice
Enjoy first-class amenities at a comfortable London-Luton airport hotel as a guest of Courtyard by Marriott Luton Airport. We offer ideal accommodations for business and leisure travelers less than 500 metres from the airport passenger terminal at Luton Airport. Additionally, the M1 motorway (J10) and Luton Airport Parkway rail station are close by.
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Full view
Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Books, DVDs, music for children
Children's television networks
Car hire
Business Centre with Internet Access
Paid private parking on-site
Parking
Public wifi
Restaurant
Breakfast available
Complimentary instant cofffee
Complimentary tea
Kids' meals
Outdoor dining area
Wine / champagne
Highchairs available
Taxi service
Meeting rooms
Baggage storage
Non-smoking hotel
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Walk-in shower
Interconnected rooms available
Safe
Seating area
Telephone
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Electric kettle
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
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173Reviews16Q+A12Room tips
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Popular mentions
LizLeicester wrote a review May 2021
Leicester, United Kingdom48 contributions49 helpful votes
We just arrived at Courtyard Luton Airport from a Courtyard in Oxford and the services offered by the same brand are worlds apart. The check in experience was horrible, we were checked in by the Front Desk Manager herself on 22nd May 2021. She was unwelcoming, cold, abrupt and sharpish. We requested help with our trolley, she took me the trolleys and left me to it. Ok, I loaded the trolley and wheeled it to the lobby, thinking I was going to get help to get it upstairs. I had to remind the manager of her Health & Safety obligations that she cannot expect a customer to wheel a loaded trolley through double doors and up the lifts as this is in violation of Health & Safety protocols or rules. Not that they were busy, it was just me at the reception and the other staff had finished serving a customer. She asked the other staff ( a gentleman) to help with the trolley to my room. The room had large stains on the carpet. I requested a change of room and was told that they only had a room on the ground floor, so we went downstairs only to be told it’s on 1st floor. On the way up, the staff commented prematurely, that “ if you don’t like the room I am going to show you then there is no other rooms” I found his comments unprofessional and indeed offensive. So I told him, it is better to say, I hope you would like the room that I am going to show to you. The next morning, we only had one bath towel between us, we called the reception and there was no answer we repeatedly called for about 10 minutes before someone eventually answered the phone. In short, some of the staff at this hotel need training on customer service. Being a Marriott platinum member, I have never felt unwelcome and badly treated at any Marriott hotel but this one. If the manager behaves badly, her staff will follow suit, she made me feel like I had interrupted her, that she will rather be in the office than to help a customer . In my judgement, she needs to undergo training or at least to be sent to Courtyard Didcot for a week to understudy the Front Desk staff who have fantastic customer service. I need Marriott to succeed as I have investment in the Marriott Brand if not, I could have checked out and gone to Ibis next door or the Holiday Inn across the road but I have a time-share with Marriott for over 10 years and would rather spend my money with Marriott but things must be done right. In short, some of the staff need a lot training, certainly, the 2 staff in question. I will be monitoring on my next visit to continue to fly high the flag of Marriott
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Date of stay: May 2021
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sultanofswerve wrote a review May 2021
Zhuhai, China30 contributions49 helpful votes
Nice room, but was put in room with adjoining door with noisy neighbour. Bedding was very light, and not what I'd expect from Marriott. Nice bathroom, shower a bit soft. Receptionist wasn't aware of my Marriott Bonvoy membership as all other hotels I've stayed at are great at. Had an expensive chilli which wasn't that great. Disappointing overall by usual high standards.
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Date of stay: May 2021Trip type: Travelled solo
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Nicola Williams wrote a review Feb 2021
2 contributions
Great hotel, the reservation's manager Fabiola is very helpful and understanding. Great COVID-19 H&S policies in place. Feedback from delegates attending the hotel is always high. I highly recommend this hotel for conferences and training courses.
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Date of stay: December 2020
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
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Response from Mariateresa Alfano, Guest Services / Front Office at Courtyard by Marriott Luton Airport
Responded 5 Feb 2021
Dear NicolaWil79, Thank you for choosing the Courtyard Luton Airport for your recent travels to London - Luton. We are delighted that you had an enjoyable stay. Thank you for your kind comments which I have shared with the team. Thanks for your recommendations and making us your choice of hotel in the area. Commitment to service and guest satisfaction is our main focus Thank you, once again, for taking the time to provide your feedback and we look forward to serving you again soon! Sincerely Mariateresa Alfano Front Office Manager
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Birgita C wrote a review Jan 2021
Costa Adeje, Spain26 contributions26 helpful votes
I had to stay somewhere by Luton airport for one night as I need a fit to fly cert and also had an early flight. After having been refused a stay by the holiday inn as I didn’t have a letter from the Spanish embassy to say I was being repatriated. Anyway that’s for another review. The Marriott website said I had to have a flight number and my Spanish resident card which I had as it’s only nationals and residents who can fly. The receptionist was lovely polite and welcoming, she allowed me to check in early and arranged for a taxi to take me to the airport at 4.40am she even asked if I needed one with a card reader which unfortunately (as I like to pay for everything in cash) I did. What a shame that the bar area is closed as it’s lovely with booths with a tv in each one. The hotel is absolutely spotless, my room was huge, spotless had a great shower and I could cast Netflix from my phone onto the tv. Sockets by the bed another bonus, a fridge, safe desk and a small table to eat at. If I was to be really picky I only had 2 teabags but I’m confident had I gone downstairs or phoned down I would have got some. This was all for £53 a night. Excellent hotel, excellent service and stay.
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Date of stay: January 2021Trip type: Travelled solo
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Response from Mariateresa Alfano, Guest Services / Front Office at Courtyard by Marriott Luton Airport
Responded 3 Jan 2021
Dear birgitac2018, Thank you for choosing the Courtyard Luton Airport for your recent travels to London - Luton. We are delighted that you had an enjoyable stay. Thank you for your kind comments which I have shared with the team. Thanks for your recommendations and making us your choice of hotel in the area. Commitment to service and guest satisfaction is our main focus Thank you, once again, for taking the time to provide your feedback and we look forward to serving you again soon! Sincerely Mariateresa Alfano Front Office Manager
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jacqueline wrote a review Dec 2020
Paris, France1 contribution
The hotel is situated conveniently near Luton airport - 10 minutes walk. The room that we got was clean and had a super king-size bed (very comfy). Adrian is a fantastic receptionist and made it a very pleasant trip for us.
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Date of stay: December 2020
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Response from Mariateresa Alfano, Guest Services / Front Office at Courtyard by Marriott Luton Airport
Responded 28 Dec 2020
Dear Passport37026923414 Thank you for choosing the Courtyard Luton Airport for your recent travels to London - Luton. We are delighted that you had an enjoyable stay. Thank you for your kind comments which I have shared with the team. Thanks for your recommendations and making us your choice of hotel in the area. Commitment to service and guest satisfaction is our main focus Thank you, once again, for taking the time to provide your feedback and we look forward to serving you again soon! Sincerely Mariateresa Alfano Front Office House
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PRICE RANGE
US$70 - US$155 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Courtyard Luton Airport
LOCATION
United KingdomEnglandBedfordshireLuton
NUMBER OF ROOMS
250
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Frequently Asked Questions about Courtyard by Marriott Luton Airport
Which popular attractions are close to Courtyard by Marriott Luton Airport?
Nearby attractions include Someries Castle (0.9 km).
What are some of the property amenities at Courtyard by Marriott Luton Airport?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Courtyard by Marriott Luton Airport?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Courtyard by Marriott Luton Airport?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Courtyard by Marriott Luton Airport?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Courtyard by Marriott Luton Airport?
Conveniently located restaurants include Bella Italia - Luton Airport, Cheese And Pickle Sandwich Bar, and Oriel Grande Brasserie.
Are there opportunities to exercise at Courtyard by Marriott Luton Airport?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Courtyard by Marriott Luton Airport?
Yes, dry cleaning and laundry service are offered to guests.
Does Courtyard by Marriott Luton Airport offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Courtyard by Marriott Luton Airport?
Many travellers enjoy visiting Wrest Park (15.1 km), St Albans South Signal Box (14.5 km), and Shaw's Corner (9.2 km).
Is Courtyard by Marriott Luton Airport accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.