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4.0
#12 of 21 hotels in Carlisle
Location
Cleanliness
Service
Value
If you’re looking for a charming hotel in Carlisle, look no further than Crown & Mitre Hotel.
Nearby landmarks such as Carlisle Rail Station (0.3 mi) and Vue Cinema (0.4 mi) make Crown & Mitre Hotel a great place to stay when visiting Carlisle.
Guest rooms offer a flat screen TV, and Crown & Mitre Hotel makes getting online easy as free wifi is available.
You can also take advantage of some of the amenities offered by the hotel, including room service. In addition, guests can enjoy a pool and a lounge during their visit. As an added convenience, there is free parking available to guests.
While visiting Carlisle, you may want to try some fish and chips at one of the nearby restaurants, such as The Thin White Duke, The Near Boot, or The Fryery.
If you’re looking for something to do, Carlisle Castle (0.3 mi), Tullie House Museum & Art Gallery (0.1 mi), and Carlisle Cathedral (0.1 mi) are a nice way to spend some time, and they are all within walking distance of Crown & Mitre Hotel.
The staff at Crown & Mitre Hotel looks forward to serving you during your upcoming visit.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to TheAA: The Automobile Association.
HOTEL STYLE
Mid-range
Classic
Languages Spoken
English
Location
4 English Street, Carlisle CA3 8HZ England
Crown & Mitre Hotel
1,534 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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The Crown & Mitre Hotel, nestled at the heart of the city, garners praise for its prime location, ideal for those eager to indulge in shopping and city exploration. While the rooms are often viewed as outdated, needing refurbishment, guests have encountered clean and modern accommodations. The hotel's cleanliness receives commendation, although maintenance in certain areas is suggested. Visitors have mixed feelings about the value, with some lauding it as excellent, while others deem it overpriced.
The service shines with numerous mentions of a dedicated and professional staff, despite occasional lapses. The hotel's atmosphere retains a traditional charm, and while its historic appeal is celebrated, some areas could benefit from rejuvenation. Amenities are generally appreciated, yet there are reports highlighting the need for better upkeep.
Location
Central
Atmosphere
Traditional
Rooms
Dated
Value
Mixed
Cleanliness
Mixed
Service
Inconsistent
Amenities
Underwhelming
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We stayed for 2 nights in a small double, which was fine. Room and bathroom were clean, however the bed was very soft and uncomfortable. Woke up both days with a sore back. The location was absolutely perfect for us, and you walk out the front door to the main shopping area. The pool was closed due to COVID, but we knew that before booking, so wasn’t a problem. What annoyed us was that the family in our corridor next to room 144 were very noisy, and we were awake from about 6:30 with people coming and going and knocking doors constantly. We also booked breakfast, and it was a shambles. We ordered our tea/coffee, toast, cereal and cooked breakfasts all at once. It was only half full. The tea/coffee came and so did the toast. We then waited....and waited.....and waited for our cereal and OJ. I mentioned to a waitress and we then got our OJ, but then the cooked breakfast came and we hadn’t received the cereal yet. We just took the cooked meals as they would probably have just been reheated for us while we had our cereal. Not worth the money, and the portion size of beans was a bit cringey. I got a tastier breakfast in the Tesco on the way out of Carlisle for HALF the price. In summary, I would probably try somewhere else, which is a shame, as my first impression had been good. It’s a nice old fashioned building. Got parked at the back ok once we found the car park. You need to use the separate postcode (CA3 8HB) to find it, as the front of the hotel is pedestrianised.
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Date of stay: October 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Maggie McLellan, General Manager at Crown & Mitre Hotel
Responded 6 Nov 2020
Thank you for taking the time to review your stay we do appreciate all feedback, we are aware of issues with breakfast but we are trying to resolve this especially as the Guidelines have been amended due to the second lockdown. I do profusely apologise on behalf of everyone here with regards to the breakfast service and we hope to see you for a future stay. Regards Maggie McLellan
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Mixed opinions here. The room (club) was lovely and spacious with a king bed which was really comfy. Plenty of pillows too which is unusual. It was a hot night so we asked for a fan which was perfect. The shower is large with a massive rain head; however the water pressure isn’t great.
The location of the hotel is fantastic but the Carpark is a little hard to find and because of roadworks around the city it meant we had to go down a closed road. When you get to the gate you have to buzz and wait for someone to come and open it. The hotel should make this electric as the staff are running around constantly. But the Caro park is secure and we were confident leaving the car there.
Now here’s the biggie! Breakfast was inedible!! The bacon was absolutely dried out (been under a hot plate I reckon) the sausage tasted cheap. I left this as did my partner (and he loves a full English) the croissants and pain au chocolat were stale. The waitress could clearly tell the breakfast was sub standard as she didn’t ask why we’d left so much. To be clear the waitress was efficient and the standard is clearly not her fault so we didn’t complain.
Would we stay here again?? … probably not but there’s not much choice in Carlisle
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Date of stay: May 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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We enjoyed our four night stay at this Edwardian hotel which stands on the main square in Carlisle, about 2 minutes walk from the Cathedral. This is the hotel where US President Woodrow Wilson stayed, having left the PAris Peace conference in 1918 to vist the town where his parents lived and where his Grandfather taught. Not that any of the hotel staff seemed aware of this history, but the hotel retains many feautes of its Edwardian past in the architecture and decor.
We had a room in the modern annexe behind which was delightfully quiet, except for the noise made by Seagulls who appeared to live on the adjoining rooftops. Our accomodation was very clean and comfortable. The breakfast service was in the upstairs dining room, and was good and varied and well staffed. We dined in the restaurant on 3 evenings from the restaurant menu (different to the bar menu) and enjoyed the choices of interesting dishes. The price at £19.95 for two courses or £24.95 for three represented good value for this quality and choice.
The staff members were efficient and professional and there seemed to be plenty. Service was good even when there were two weddings going on elsewhere in the hotel.
The only reason for not awarding five stars is that the swimming pool was closed (presumably for Covid reasons) so not all facilities were avaialble, and that the parking was limited and difficult to access. We did not actually have a problem getting a space each day, but, especially on the day of the weddings, it was not guaranteed that we would be able to have one.
All in all though, we would stay here again, if we were visiting Carlisle or the surrounding area, as it is easy access to the Lakes, to Scotland and to Northumbria and well as the rest of Cumbria.
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Date of stay: July 2021Trip type: Travelled as a couple
Room Tip:Parking is available but limited, though there is a Tesco Metro nearby with a car park where...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We have stayed in this hotel twice before but on this occasion we were very disappointed by the low standard of care for the rooms and the very poor food being served . All Covid safety precautions were in place and we were happy to abide by these rules but to run the hotel in a sub standard manner while charging full rates is unexceptable, service with a attitude that we were a inconvenience to the staff The cleanliness of the room fell far short of our expectations given we had paid for a executive suite the room was dirty the sofa was badly stained,the windows were covered in cobwebs ,the shower controls where broken and the toilet seat was completely off its fixings. These items are easily identifiable when the room is being cleaned and not difficult to fix/repair. We had dinner in the hotel the food had obviously been cooked and poorly reheated the lounge bar was tired and very un-welcoming to the extent that the one member of staff behind the screened bar told us that we could not have the TV changed as she had been instructed by her management , there was only us two in the lounge! Our main disappointment was in the staff response when we reported our issues at the reception the duty manager (Tom) was called to assist. After we explained our concerns with our suite ,he advised that he would inspect the room to check and report back . We waited in reception for over 30mins on his return ,he never returned even asking reception for a update. We returned to collect our vehicle from the carpark to be met with a sheepish duty manager opening the security gate for us. We spoke to him he agreed that the room was in fact sub standard for the £140 rate charged but offered nothing not even a apology instead said that this condition was due to the virus not the lack of cleanliness or duty of care with the rooms. If the hotel cannot function as a hotel due to the virus then it should not be trading and certainly charging the rates they are. This hotel is being run as a truck stop for working men
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Review collected in partnership with Best Western
Date of stay: July 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Maggie McLellan, General Manager at Crown & Mitre Hotel
Responded 5 Aug 2020
Thank you for your review, we appreciate all feedback good and bad. I am very disappointed to learn that the stay was not up to our usual standards, I have passed on all your feedback to the relevant departments and I would like to personally apologise for the issues raised. Regards Maggie McLellan General
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I booked a twin room at short notice for a single overnight stay. I've got to say, the room I stayed in was the worst room I've ever been in. It was clean and the bedding was fresh, but the actual room itself looks like it hasn't been modernised since AT LEAST 1970 !!! There was some old radiogramme thing between the two beds, at the back of which was a birds nest of dodgy looking wiring. The furniture was old, very very very old. The bathroom was horrible, so horrible in fact that this is the first hotel I've ever stayed in where I didn't have a shower. The grout around the bath was either mouldy or missing, the shower curtain was dirty. I appreciate that it's tough during Covid for hotels but this place is just utter rubbish. The building itself is beautiful and the reception and hallways all nicely decorated, but that's it. The rest of the place is dirty and falling apart. I opted for the breakfast and wish I hadn't, grey watery mushrooms, slightly warmed up tomatoe meant I left most of it and stopped at Tebay for some proper food on the way back down the M6. I'm sorry Crown and Mitre, staying there was horrible.
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Date of stay: August 2020
Rooms
Cleanliness
Service
Trip type: Travelled on business
Room Tip:Based on the twin room I had, I wouldn't stay there again.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Maggie McLellan, General Manager at Crown & Mitre Hotel
Responded 1 Sept 2020
Thank you for your review, we appreciate all feedback good and bad. I am very disappointed to learn that the stay was not up to our usual standards, we are aware some of the rooms are still in need of refurbishment and we are hoping to re-start the programme as soon as possible. I will make sure all your comments are passed on to the relevant departments and I would like to personally apologise for the issues raised. Regards Maggie McLellan
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Stayed here as a key worker away from home working night shifts. After getting into the hotel after one particular shift I thought I’d grab some breakfast, I hadn’t managed to have anything to eat at work. So I asked the receptionist where breakfast was served (as I had paid for it in my room rate). The reply was that if I haven’t booked in for breakfast I can’t have any and they’re full now.. well I appreciate this may be for covid reasons but no one cared to tell me this information when checking in. I would even be happy to take a sausage sandwich or something small back to my room. I don’t see why they sell ‘breakfast included rates’ when they can’t accommodate you. Once all bed&breakfast rates are booked up just change it to ‘room only’ rates and then no one is disappointed.
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Date of stay: September 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Maggie McLellan, General Manager at Crown & Mitre Hotel
Responded 29 Sept 2020
Thank your for your feedback, I can completely understand your frustration, as the breakfast service has changed from the buffet to plated we have to consider the time it will take to serve everyone and the distance that is needed between tables, I can only apologise this was not explained properly to yourself on check in and this is something I will speak to my Reception Team about, key workers such as yourself are vital to us in these unprecedented times, we should have endeavoured to manoeuvre timings to slot you in. Again my sincerest apologies. Regards Maggie McLellan
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Received a notification at 1pm today that the city of Carlisle would be moving into tougher lockdown restrictions. Contacted the hotel straight away to explain the circumstances regarding our booking.
Not only would the manager not honour the free cancellation that would have been in place the hour before, they’ve advised that the rooms need to be changed to executive rooms and hiked up the prices.
Absolutely shocked that in these uncertain times that the hotel would rather take a risk of the high fines for households mixing than waive a much smaller fee.
Disappointed that myself and other members of the booking will have to now pay full price for weekend that will never happen.
Can safely say it’s clear to see hotels who value customers - and this clearly isn’t one.
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Date of stay: October 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Maggie McLellan, General Manager at Crown & Mitre Hotel
Responded 6 Nov 2020
Thank you for taking the time to post your feedback. Please can you contact me directly at info@crownandmitre-hotel-carlisle.com as I do need a little more information with regards to your stay and then I can fully investigate what has happened. Regards Maggie McLellan General Manager
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The hotel Is definitely an older hotel, creaky floorboards, and old style trimmings. We stayed in a superior room, spacious, two twin beds together to make a double. the bed was comfortable enough for a decent night’s sleep. Nice bathroom with bath and overhead shower which was powerful. Room was warm, even with windows left open at night, a fan was needed as it was a warm evening. Relatively clean compared to other reviews I had read. We ate in the Mitre bar for tea, food was ok, nothing to write home about and we wished we had tried the Italian across the road. Drinks were expensive, £5.50 for a Coca Cola. The cleaners need to pay attention to detail here, cobwebs under the side table legs etc. some of the tub chairs need some TLC. Overall it was a pleasant stay, car park space limited, but there is an underground car park in short walking distance which is manned 24/7 and was reasonably priced. We would stay again if we visited Carlisle. Breakfast however was much better. The selection was good. The food was constantly filled up so the hot elements of the breakfast were actually hot, unlike in some other hotels we have stayed where it’s a help yourself style. The staff were lovely and welcoming.
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Date of stay: July 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My parents had a trip planned to Carlisle and booked this hotel for 7 nights beginning Monday November 1st. This wasn't cheap and in total cost them 1,100 for the week. When booking we sipulated that my mam is disabled and an elevator would be needed. We were reassured that an elevator would be available. Four days before they were due to arrive, my brother rang to double check that the elevator was in good working order. He was told that yhe elevator had been out of order for sometime and that they were waiting for parts coming from America and the elevator will not be available when my parents are visiting my brother said they are due to arrive in 4 days and asked if they were planning to let them know, as it was stressed to them several times that my mam can not manage ghe stairs. Long story short, mam and have now booked into the Travel Lodge who have bent over backwards to provide them with zll the disabled amenities that were were promised from The Crown and Mitre at £600 cheaper. I would not recommend The Crown and Mitre to znyone, especially if they suffer with any disabilities. Disgusting! Zoe Johnson.
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Date of stay: October 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Staying overnight at a hotel during these Covid times did not fill me with eager anticipation. I had heard from a good few people about very restrictive conditions in other places about England during Lockdown. Arriving at the hotel to find that food and drink was available was an absolute bonus. The car park is not the biggest but I was able to squeeze my vehicle in. I wasgiven a room in the annexe which was more than satisfactory. Nice and cosy nice comfy bed and with tea and coffee making facilities with biscuits. I ate in the bar which had socially distanced tables about the place. Food was from the bar menu and my choice of Cumberland Sausage ring on mash peas and parsnip shavings was comfort food personified. I was able to order from the bar which again, I didn't think was permissable. All served by the one lady who worked non stop to provide all diners with their food and drink. The lady was in fact the manager working tirelessly to look after the guests. A good night sleep followed. Breakfast was in the main dining room and was via table srvice. One of the nicest full English breakfasts I've had. Plenty of hot cofee, toast and preserves. The hotel is a large place which because of the restrictions was strangely quiet, but all staff worked hard to make guests feel welcome. Thank you.
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Date of stay: November 2020
Value
Location
Service
Trip type: Travelled on business
Room Tip:Get to hotel early to have best chance of getting a parking space.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Maggie McLellan, General Manager at Crown & Mitre Hotel
Responded 8 Dec 2020
Thank you for taking the time to review your stay, we do appreciate all feedback especially in these unprecedented times. I am please read that the facilities including the Bar were used and enjoyed, it has been a trying time to balance the use of the bar with the restrictions put in place by the Government. We implemented the table service as this seemed the best way to adhere to the new rules whilst ensuring all guests and staff safety, and thankfully it has worked well. I am especially pleased to read your comments on our staff, they are a fantastic group and have worked tirelessly throughout the summer to meet the needs of the guests without compromising the guest and their safety. We look forward to welcoming you for a future stay. Regards Maggie McLellan
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There are more places to choose from in the Carlisle area.
PRICE RANGE
HK$916 - HK$1,103 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crown and mitre hotel, crown mitre hotel
LOCATION
United KingdomEnglandCumbriaCarlisle
NUMBER OF ROOMS
91
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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