Hotel is in a good location. On booking we were advised that parking couldn’t be pre booked, but on arrival we were told that all parking spaces were booked up. The TV in the room didn’t receive any signal at all, and there were hair clips on the carpet from the previous occupant of the room. Pity as the rest of the hotel is well presented and the staff were really helpful. Just needs attention to small details and it could have been a 5.
A typical city centre hotel, modern in part built on the old bus station. Traffic noise could be an issue. Room small for a double ( really only a single). Comfortable bed and lovely pillows. Decent bathroom with shower but had to ask for shower tray mat. Usual choice evening menu but decent food. Breakfast not so good really,kept running out of things and service for hot food almost non existent. Would not choose to return.
I chose this hotel as it is part of the Accor group, but it is not up to the standard of the other Accor hotels that I have stayed in. As mentioned already, the shower head kept falling down, while trying to shower. The room was like a furnace at night-time. As for the breakfast it was an abyssal excuse for a breakfast. Every item has to be ordered separately and no sausages. I ordered an omelette, and it was far too salty. There were hardly any pastries out and no yoghurts that I could see. Even though I had paid for breakfast the next day, I went out and brought breakfast. Also there was no mention of our late beloved Queen, which I found very insulting. I will not be staying here again
Room 411 and adjacent have a noisy fan that runs 24 hours and should not be offered for let. Shower needs work to head so that it stays in a position to take a shower. Asking for a quiet room I was given this one and on hearing the noise of the fan asked to be moved. When told it would switch off at about 9 pm I accepted and of course that was not the case and it ran all night. I don’t appreciate being lied to. Lift was out of order as well.
So we were on a coach trip, only 37 of us so not a huge party. I'm sure they took great fun in winding me up, but it's not funny when you're a paying guest. Now OK this might seem petty but we only had 4 meals and 3 out of them had "issues". A) The meal on the Friday night - no water was offered, I had to ask. Now you'd say "so what" wouldn't you? But not when the Member of Staff decided to give everyone else water and walked by our table twice and didn't ask. I had to. B) The breakfast on Saturday - we were told to go in the room we had been in the night before. So I started to go into the "room we were in the night before - and Saturday night". "No, you're in this one" (different room altogether", went to use the coffee machine only to be told "No, don't use that, I'll be bringing coffee into your room in a few minutes" - no he didn't, 10 people all used the coffee machine until I realised I could have had mine when I first went in, can someone please explain what that was all about.... C) The meal on Saturday - bearing in mind we had only 1 hour 15 minutes to eat our meal and then head out. My main didn't turn up!!! 10 minutes after everyone else had been served, my Mum went in. They had FORGOTTEN TO COOK IT, it wasn't even on the side waiting to be handed out. Then to make matters even better, when the member of staff came and put it in front of me, I got "mind the plate, it's hot". Erm, well thank you for apologising for the "we didn't bother cooking it", only got an apology when I happened to mention it.…
We enjoyed our stay apart from one major problem no air con. our room was lovely but so hot you could only open the window about 4 or 5 inches so not a lot of air coming it ,although we did have a fan it just blew warm air around. Breakfast was slow looked like they were short staffed plus they ran out of sausages which was surprizing as they know how many people are having Breakfast . There was also the problem of not having Air con people were complaining about how hot it was ,there was Air con above the food table but it wasn't working ,having said that the Breakfast was lovely . Would i stay again ? Yes i would as the problems there might be a one off
We had a lovely stay at the Mercure Darlington. The staff were extremely helpful and the accommodation was comfortable. We also had breakfast which was very nice and reasonably priced. Would definitely recommend
We stayed here as part of a coach trip which included breakfast and evening meal. The welcome was lovely and very efficient considering there were 50 of us. The room was bright and clean with plenty of space but no air con which meant we had to open the windows and so made it a little noisy until the pub shut at 11.00pm. This did not spoil our experience although I would like to mention that we only had one teaspoon which is impossible when one of you likes tea and the other coffee. Apart from that, the rooms were well equipped. Breakfast was help yourself but very filling and good choice. Cooked breakfast or continental. The only downside was the evening meal which was insufficient and poor. There were 3 choices and the staff brought out the food aimlessly trying to find who had ordered each item. I had pate with 3 minute slivers of cracker not enough to eat the pate with although the chutney was nice. The fishcake was mass produced frozen with too hot chilli sauce. However compared to the main course it was luxury. We both had loin of bacon - or slice of bacon, with undercooked leek and kale and new potatoes. The fish was even smaller and the risotto was so bad even the waiter offered some people an alterative. Pudding was fruit salad for us or should I say melon in orange juice. I had some orange and my partner had a piece of apple. The cheesecake was half the size of the portions on their own website but apparently it was nice. Good value if you don't have the main meal,…
the property is not bad however they have recently sold there car park to rip of merchants got 2 fines £100 each one for parking my car for an hour getting bags up to the room and another my hire car stayed for one night and I informed reception and still received a fine
From start to finish the staff at this hotel made our wedding the best day ever. The food was delicious and very high quality. The room was comfortable and very clean. The staff were friendly and welcoming and nothing was too much. A lot of our friends and families booked rooms for the wedding weekend and everyone said they loved the location, the food and the service. Thank you all