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Palais Hansen Kempinski Vienna

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Traveller (835)
Room & Suite (459)
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Overview
  • Excellent84%
  • Very good12%
  • Average2%
  • Poor1%
  • Terrible1%
Travellers talk about
“cigar lounge”(15 reviews)
“bath and shower”(17 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
5 Star accommodation
All hotel details
Offers from Palais Hansen Kempinski Vienna
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Special Offer: Package Deal
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Reviews (1,340)
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All reviewselectronic controlscigar loungebath and showerbeautiful hoteljunior suiteroom servicewater temperatureturn down serviceconcierge servicenespresso machinelobby arearing roadlong weekendbreakfast buffet iswould highly recommend this hotelrooms are spacioushigh ceilings
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1 - 5 of 850 reviews
Reviewed 1 week ago via mobile

The Palais Kempinski is pure class. From the staff, facilities, rooms and food they are top notch. They even have a cigar bar! You can take the “free” bikes and tour the city. The concierge has terrific advice. Breakfast is excellent- hard not to overeat!...More

Thank Tim M
Response from Kempinski_Vienna, Manager at Palais Hansen Kempinski ViennaResponded 5 days ago

Dear Tim, Thank you very much for your nice review and your feedback on our services! We are happy that you enjoyed your stay with us so much and we hope to welcome you again at Palais Hansen Kempinski. Kind regards, Carmen Mauthner

Hotel's Favourite
Reviewed 24 May 2018 via mobile

We just love staying here. Staff are great, the new bar offerings were interesting, the room was really nice and spacious. The location is good, with attractive streets both inside and outside the ring in easy walking distance. We love the spa and we’re able...More

1  Thank multitrips
Response from Gerhard M, General Manager at Palais Hansen Kempinski ViennaResponded 25 May 2018

Thank you so much for your nice review! We are happy that you enjoyed your stay with us and we hope to welcome you again at Palais Hansen Kempinski! Kind regards, Gerhard Mitrovits, General Manager

Reviewed 1 week ago via mobile

One of the best hotels in Vienna ..very clean and all the personnel are very helpful and know how to manage any obstacle that might arise..the only drawback is that the air conditioning needs some time to cool the room

Thank Ahmed O
Response from Kempinski_Vienna, Manager at Palais Hansen Kempinski ViennaResponded 5 days ago

Thank you very much for your review! We are glad that you enjoyed your stay with us. Thank you for your feedback on the air conditioning - we will work on that. Best regards, Carmen Mauthner, Hotel Manager

Reviewed 1 week ago

Ordinary & very much a generic 5 star hotel. Lacked atmosphere & warmth. Wouldn't be my choice on a return visit. Location is also on the ring road so just out of the city centre. Very quite area so probably good for business travellers.

Thank Liz326
Response from Kempinski_Vienna, Manager at Palais Hansen Kempinski ViennaResponded 5 days ago

Thank you for your review! We are sorry that you could not enjoy your stay with us. Kind regards, Carmen Mauthner, Hotel Manager

Reviewed 1 week ago

We planned a weekend in Vienna en route between Auschwitz and Croatia and could not fault the Palais Hansen as a choice of hotel. Super-helpful staff made our stay a delight, from the concierge who parked our car and took care of the luggage to...More

Thank Richard M
Response from Kempinski_Vienna, Manager at Palais Hansen Kempinski ViennaResponded 5 days ago

Dear Richard, Thanks again for your kind words about our hotel and our staff! We are happy that you had a good time with us at Palais Hansen Kempinski. We are looking forward to welcoming you again on your next visit to Vienna. Best regards,...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Room Service
Spa
Restaurant
Bar/Lounge
Hotel Amenities
Pets Allowed ( Dog / Pet Friendly )
Meeting Rooms
Room Service
Wheelchair Access
Dry Cleaning
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Airport Transportation
Conference Facilities
Babysitting
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Pool
Spa
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$273 - US$689 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Vienna
#3 Romantic Hotel in Vienna
#6 Spa Hotel in Vienna
#11 Luxury Hotel in Vienna
#15 Family Hotel in Vienna
Room types
Non-Smoking Rooms, Suites, Accessible rooms
Details
Price range
US$273 - US$689 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Vienna
#3 Romantic Hotel in Vienna
#6 Spa Hotel in Vienna
#11 Luxury Hotel in Vienna
#15 Family Hotel in Vienna
Room types
Non-Smoking Rooms, Suites, Accessible rooms
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Traveller (835)
Room & Suite (459)
Dining (158)
Pool & Beach (9)
Amenities (129)
Business Centre & Event Rooms (3)
Family and Play Areas (1)
Nearby
Inner City
In Vienna's best-known district, pedestrian boulevards
Kärntner Strasse and Graben connect you with landmarks
such as the Wiener Staatsoper (Vienna State Opera),
Vienna’s iconic Stephansdom (St. Stephen’s Cathedral)
and the vast compound of Hofburg, the Habsburgs’
former Imperial Palace. Peek down side streets such as
Annagasse and Weihburggasse, and Graben’s Seilergasse
and Habsburggasse, to get a feel for the centre. The
...More
Questions & Answers
Ask a question
Aliaq8
11 August 2018|
AnswerShow all 4 answers
Response from Peter U | Reviewed this property |
Hello. I did NOT stay in the ring suite but I guess it will be spacious enough. Charges for crib and breakfast for children are better addressed to the hotel - I was a guest 3 times, but dont know the prices and details.
0
Votes
WorcesterDawn
25 July 2018|
AnswerShow all 9 answers
Response from Kempinski_Vienna | Property representative |
Thank you for your message! Palais Hansen Kempinski is located in the historic city centre of Vienna and therefore a very convenient location to explore the most famous sights like Hofburg or St. Stephens's Cathedral and the... More
2
Votes
Google Translation
Room Tips
"Our room was very light and airy despite looking inwards"
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"Views are all the same, nothing to fight for."
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"The front of the hotel faces the major "Ring" road so are potentially noisy."
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"Ask for a non-courtyard facing room.......no view, even though rooms are lovely."
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