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#1 of 16 hotels in Sintra
Location
Cleanliness
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Value
2022 Travellers' Choice Best of the Best
More than just a five-star Sintra hotel, a luxurious and romantic palace which takes us back to the days of the elegance and architecture of the XVIII century. On the mountainside of Sintra, a town classified as world heritage by UNESCO, and with spectacular views of the Moorish Castle and Pena Palace, enjoy the magnificent surroundings of lush gardens and spectacular scenery. The beautifully decorated rooms with furnishings of extraordinary wealth and the ballrooms with their rich tapestries and incredible frescos make this hotel something quite unique and every event or stay becomes an unforgettable experience. Spend idle hours wandering the mazes or enjoy them from a distance in the comfort of our Seteais Restaurant while you sample the traditional Portuguese cuisine of our master Chef. Rediscover this incredible Sintra castle hotel, now refurbished to surprise.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Babysitting
Car hire
Conference facilities
Banquet room
Parking
Wifi
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Meeting rooms
Spa
Massage
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Private balcony
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Historic Hotel
Languages Spoken
English, French, Spanish, Portuguese
Location
73Somewhat walkable
Grade: 73 out of 100
71Restaurantswithin 1 km
33Attractionswithin 1 km
Contact
Rua Barbosa Du Bocage 8, Sintra 2710-517 Portugal
Name/address in local language
Getting there
Car HireSee all Sintra car hire
1475Reviews17Q+A91Room tips
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+1
I just stayed one night here and it's too short. The place is just a museum itself and I spent a lot of time to walk around to appreciate each room and detail of decor. The staff treat every guest with personal attention and call their names. It's full of hospitality and wonderful experience since the moment of checkin. The hardware is excellent, every detail excellent and elegant. I think I don't have to talk much more as you can see the pictures which speak for themselves! Food is nice too, I tried the tasting menu for dinner which is very good (the only bad thing is I became rather drowsy at the later stage of the meal for jetlag 😓 otherwise I would enjoy the meal slower and longer). I love the breakfast (not a buffet) very much too. It's low season when I was there and it's best season for me! Price excellent. Very few guests during my stay which is a plus for me. The distance from Sintra city centre is 15 mins on foot which is better than I thought. I took Uber to this place from Lisbon, fast and hassle free. This hotel is definitely one of the highlights of my Portugal solo trip. (another highlight is staying in a castle in Obidos🥰). A lifetime experience. I can come to visit Portugal again for the sole reason of staying in this kind of accommodation or castle. Love it too much.…
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Date of stay: February 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Hotel's Favourite
Perfectly located close to the best attractions of Sintra , this gorgeous palace certainly transports you to a bygone era of hospitality and attention to details , all thanks to the extremely hands on general manager Graziela and her fabulous team . This is a super well kept historical property and the specials touches around the entire hotel makes you immediately fell at home . Wow ! What can I say . Thank you all at Palácio dos Setais for such an incredible stay. I will certainly return but , next time I must stay for longer .
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Date of stay: June 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
The staff are exceptional in their friendliness, efficiency and willingness to please and this, above all, made our stay so enjoyable. The spaciousness and grandeur of the hotel building cannot avoid impressing and its location close to the centre of Sintra is ideal. The food in the restaurant was excellent - the chef even cooked, especially, a dish I remembered from 35 years ago! With comfortable and large bedrooms with high quality linen on the beds it was a real treat to stay in this outstanding hotel.
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Review collected in partnership with NH Hotels
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Graziela Vieira, Encargado del hostal at Tivoli Palacio de Seteais
Responded 1 week ago
Dear Mr. David, First of all we thank you for the preference and sharing your experience in Hotel Tivoli Palácio de Seteais. We are glad that we could proportioned a great stay, and we hope we have the chance to receive you again during your next stay in Sintra. We are very pleased that you enjoyed our hotel, with a prime location on the hills of Sintra, UNESCO World Heritage town. I will pass on to our team, your satisfaction with the service, with the assurance that it will help to maintain the motivation and commitment of all who are part of the Hotel Staff. We look forward to welcoming you back on your next stay in Sintra. Best Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Get ready for the kind of opulence, service, and quality that seems to be more and more rare. The staff is amazing, the food fantastic, the location perfect, and the attention to detail immaculate, down to providing device charging ability (yes, it is sad that this is not the case in most hotels). And finally, if I could take that bed home with me, I would! Oh the comfort!
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Review collected in partnership with NH Hotels
Date of stay: February 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Graziela Vieira, Encargado del hostal at Tivoli Palacio de Seteais
Responded 2 weeks ago
Dear Guest, First of all we thank you for the preference and thanks for sharing your experience at Tivoli Palacio de Seteais. We are happy to know that your stay with us has fulfilled your expectations and I will pass on to our team, your satisfaction with the service, with the assurance that it will help to maintain the motivation and commitment of all who are part of the Hotel Staff. We look forward to being able to welcome you back in Tivoli Palácio de Seteais. Best Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Loved my time here! The staff went above and beyond which made this very beautiful property even more special. Extremely convenient location to all Sintra landmarks. It was very easy to park our rental car and walkable to downtown stores and restaurants. The front desk had great recommendations on where to go. The garden and interior of the palace was a breathtaking view/attraction in and of itself.
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Date of stay: January 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Graziela Vieira, Encargado del hostal at Tivoli Palacio de Seteais
Responded 4 weeks ago
Dear Laurens, Thank you for sharing with us your experience at the Tivoli Palácio de Seteais. We are glad that we could proportioned a great stay, and we hope we have the chance to receive you again during your next stay in Sintra. We are very pleased that you enjoyed our hotel, with a prime location on the hills of Sintra, UNESCO World Heritage town. I will pass on to our team, your satisfaction with the service, with the assurance that it will help to maintain the motivation and commitment of all who are part of the Hotel Staff. We look forward to welcoming you back on your next stay in Sintra. Best Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful hotel, comfortable room, good breakfast, friendly and helpful staff. The location is some distance from the centre of Sintra, 10-15 min walk, and on return walking uphill might be quite tiring for some people. The room rates are expensive, but the building and the rooms are well presented, so if one can afford- highly recommended
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Review collected in partnership with NH Hotels
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Graziela Vieira, Encargado del hostal at Tivoli Palacio de Seteais
Responded 4 weeks ago
Dear Mr. Ian, Thank you for sharing with us your experience at the Tivoli Palácio de Seteais. We are glad that we could proportioned a great stay, and we hope we have the chance to receive you again during your next stay in Sintra. We are very pleased that you enjoyed our hotel, with a prime location on the hills of Sintra, UNESCO World Heritage town. I will pass on to our team, your satisfaction with the service, with the assurance that it will help to maintain the motivation and commitment of all who are part of the Hotel Staff. We look forward to welcoming you back on your next stay in Sintra. Best Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Gorgeous hotel! I will remember how blessed I felt to have the opportunity to stay in this beautiful property. The service was formal, I have never been called "Madam" so many times in one day. The whole thing felt like a bit of a fairy tale. We were with a group tour. The food was delicious and beautifully presented. Everything was well done.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Graziela Vieira, Encargado del hostal at Tivoli Palacio de Seteais
Responded 12 Jan 2023
Dear Guest, First of all we thank you for the preference. We are very pleased that you enjoyed our hotel, with a great location in the heart of Sintra, UNESCO World Heritage town. I will pass on to our team, your satisfaction with the service, with the assurance that it will help to maintain the motivation and commitment of all who are part of the Hotel Staff. We look forward to being able to welcome you back in Tivoli Palácio de Seteais. Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There was a time when I could visit Europe as a child of wonderful parents or on an extravagant honeymoon and experience hospitality from a hotel staff that made you feel like royalty. I don't get the chance to visit Europe or in this case Portugal as much as I like but what I tremendous experience to know that certain properties continue to make every guest feel like they are so special and so welcome. Tivoli Seteais is exceptional in the hospitality sector like very few properties I have visited in the last 30 years Maybe America has such properties, but I wonder if they are 3 times the price and I sadly know that 99% do not show the personal attention my wife and I received. Going to a highly rated restaurant 30 minutes from hotel great ... learning from hotel that a marathon was closing streets at the hour we would need to return ...could have been terribly problematic. Thank you, Diego Just a sample of thinking we were the only guests of such a beautiful hotel. Housekeeping EXCEPTIONAL, Restaurant and Staff EXCEPTIONAL. The Trimbles will be back soon Thank You ever so much James and Gita Trimble …
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Date of stay: October 2022Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Enjoy the wonderful staff
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Graziela Vieira, Encargado del hostal at Tivoli Palacio de Seteais
Responded 9 Dec 2022
Dear Mr. and Mrs. Trimble, First of all we thank you for the preference and sharing your stay with us. We are very pleased that you enjoyed our hotel, with a prime location on the hills of Sintra, UNESCO World Heritage town. I will pass on to our team, your satisfaction with the service, with the assurance that it will help to maintain the motivation and commitment of all who are part of the Hotel Staff. We look forward to welcoming you back on your next stay in Sintra. Best regards
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The hotel is a beautiful palace. The staff, every single member, was wonderful. When we arrived we were greeted and allowed to check in and drop our luggage. We were early so they kept our luggage for us, suggested a good lunch place and sent us on our way. We ate, visited Pene Palace and returned to the hotel. Unfortunately there was a “technical” issue in our room that required maintenance. So rather than being able to shower we had to wait another 45 minutes or so. We were exhausted from our travel day from the US but situated in the bar and given a very nice drink for our inconvenience. As soon as our room was ready we were made comfortable. We were in room 8, which is just above the reception area. It is a lovely room. However, I would not stay in it again. I would request a room in the other part of the palace or at the back. Because it was above the main door, we had people out smoking under us much of the time, including stinky cigars. They also stood and talked and it seems to be a place the local police hang out during the day so it was quiet noisy at times. Had we had a different room, I am sure it would have been 5 stars. I would definitely come again.…
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Date of stay: November 2022Trip type: Travelled as a couple
Room Tip: I would avoid room 8.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Graziela Vieira, Encargado del hostal at Tivoli Palacio de Seteais
Responded 9 Dec 2022
Dear Guest, First of all we thank you for the preference and sharing the experience with us. receive you again during your next stay in Sintra. We are very pleased that you enjoyed our hotel, with a prime location on the hills of Sintra, UNESCO World Heritage town. We sincerely apologize since our service did not meet your expectations. Your feedback is very important because it is through them that we can improve our services. I will be sharing your comments with the team responsible so as ensure ongoing improvement. Hope you will come stay with us again and allow us to serve you better. Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The property is beautiful and the rooms are first class. I only give a 3-star review due to the restaurant and bar which were touted as popular and required a reservation. We were the only people in the restaurant and earlier in the bar, and had to hunt down a server. This was at 7:30pm, so not an irregular hour. The menu was not exciting and what was served very bland and not what we had been led to expect. You are better off finding a cafe in Sintra.
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Date of stay: November 2022
Rooms
Service
Sleep Quality
Room Tip: Lovely room with amazing view of Italian Garden and hillside.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Graziela Vieira, Encargado del hostal at Tivoli Palacio de Seteais
Responded 9 Dec 2022
Dear Guest, First of all we thank you for the preference and sharing your experience with us. We are very pleased that you enjoyed our hotel, with a prime location on the hills of Sintra, UNESCO World Heritage town. I sincerely apologize since our service did not meet your expectations. Your feedback is very important because it is through them that we can improve our services. I will be sharing your comments with the team responsible so as ensure ongoing improvement. Hope you will come stay with us again and allow us to serve you better. Best regards
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$320 - US$489 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
tivoli palacio de seteais hotel, palacio de seteais
LOCATION
PortugalCentral PortugalLisbon DistrictSintra MunicipalitySintra
NUMBER OF ROOMS
30
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Claim Your ListingTIVOLI PALACIO DE SETEAIS - Updated 2023 Prices & Hotel Reviews (Sintra, Portugal)
Frequently Asked Questions about Tivoli Palacio de Seteais
Which popular attractions are close to Tivoli Palacio de Seteais?
Nearby attractions include Quinta da Regaleira (0.3 km), Initiation Well (0.3 km), and Castelo dos Mouros (1.0 km).
What are some of the property amenities at Tivoli Palacio de Seteais?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Tivoli Palacio de Seteais?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Tivoli Palacio de Seteais?
Yes, free parking is available to guests.
What are some restaurants close to Tivoli Palacio de Seteais?
Conveniently located restaurants include A Praça - Sintra, COMO - Restaurante, and Fatto da Claudio Coelho.
Are there opportunities to exercise at Tivoli Palacio de Seteais?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at Tivoli Palacio de Seteais?
Yes, dry cleaning and laundry service are offered to guests.
Does Tivoli Palacio de Seteais offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Tivoli Palacio de Seteais?
The staff speaks multiple languages, including English, Spanish, French, and Portuguese.
Are there any historical sites close to Tivoli Palacio de Seteais?
Many travellers enjoy visiting Castelo dos Mouros (1.0 km), Convento dos Capuchos (3.6 km), and Sintra National Palace (0.8 km).
Does Tivoli Palacio de Seteais have any great views?
Yes, guests often enjoy the mountain view available here.