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Aeroporto Internacional De Lisboa Rua C do Aeroporto de Lisboa 2, Lisbon 1749-125 Portugal
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Room & Suite (102)
Dining (29)
About
#129 of 300 hotels in Lisbon
Location
Cleanliness
Service
Value
Travellers' Choice
The Star inn Lisbon is located 100 meters from Lisbon International Airport. This hotel combines modern accommodation with a contemporary décor in all areas and free Wi-Fi internet access The rooms, with a relaxed atmosphere, have air-conditioning, flat-screen TVs and a work desk. They all include a private bathroom with a shower. The hotel has a dining area, bar and garage. Private indoor and outdoor parking is available on site, along with a free charging station for electrical vehicles. The Parque das Nações business area is at the end of the avenue, less than 3 km from the hotel. The Airport Metro Station is a 5-minute walk from the hotel.
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Full view
Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Outdoor pool
Sauna
Free breakfast
Babysitting
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Paid private parking on-site
Car park
Wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Free airport transportation
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Soundproof rooms
Air conditioning
Desk
Housekeeping
Room service
Minibar
Flatscreen TV
Bath / shower
Safe
Telephone
Clothes rack
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Family
Languages Spoken
English, French, Spanish, Portuguese
Location
Full view
54Somewhat walkable
Grade: 54 out of 100
30Restaurantswithin 1 km
6Attractionswithin 1 km
Contact
Aeroporto Internacional De Lisboa Rua C do Aeroporto de Lisboa 2, Lisbon 1749-125 Portugal
Name/address in local language
Getting there
AeroportoLisbon Metro4 min
EncarnaçãoLisbon Metro13 min
482Reviews20Q+A17Room tips
Reviews
Traveller rating
- 172
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- 62
- 18
- 12
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Popular mentions
I have tried numerous emails about an upcoming booking and haven't hard anything. Awful customer service. I realise this pandemic has had negative affects on businesses but that is no reason to completely ignore customers and take their money. Customers will support businesses that support them. This hotel clearly doesn’t. AVOID
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Date of stay: May 2020
Location
Service
Sleep Quality
Helpful
Response from Manuel Veloso, Diretor-Geral at Star Inn Lisboa
Responded 6 days ago
Dear Guest We are grateful for your preference and for sharing your experience in our Hotel Star inn Lisbon. We would like to kindly ask you to send us by email to geral.lisbon@hotelstarinn.com, your details and the emails sent, since we can't locate you with this nickname. Nevertheless we apologize for the inconvenience. Hoping to receive you in the future. Best regards
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First of all the the hotel has not much to offer other than been close to the airport. But the way they attract is clearly fraudulent. They claim on their web site that they have low rates (€ 74 as far as I was concerned) and then get you to a so called "secured" booking website where you find your-self with more than the room rate added supposedly because of "taxes" (which taxes, no one knows but certainly not the usual local tax which you have to add on arrival). It is not easy at all to find out about this tax before paying and of course the payment is non reimbursable even in these difficult pandemic times. Basically this is fraud. First they advertise low rates that they top up with so called taxes then they make you pay additional for the real tax. Of course breakfast is not included, so altogether a room advertised at € 74 a night has a real cost of close to € 200, all for a low class worn out hotel. When I realised about the hoax, I asked at check in and they answered that the additionals are not taxes but "booking fees"! So clearly the reception staff has been told what to answer. On top of the above, when you arrive at the Star Inn hotel, it is closed and you are redirected to the tryp hotel which is across the street and your are told this is where you are going to stay for the "same price because it is the same management...". WHat a shame! I thought the MELIA GROUP of hotels was an honourable spanish company , I shall definitely avoid any of their hotel in the world due to such a way of treating customers.…
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Date of stay: December 2020Trip type: Travelled on business
Rooms
Cleanliness
Service
Room Tip: avoid this noisy and expensive hotel
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Helpful
Flights cancelled due to Covid told we could have a refund which did not appear in our account. Rang back and basically told i was a liar! We can have a voucher so we can spend a night at an airport hotel yippee NOT and waste flight money for the pleasure which will not happen anyway. Terrible customer service useless emailing the hotel they are as bad as hotel.com This hotel doesn’t care about the reasons you are unable to get there they will not refund you they just keep your money.
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Date of stay: August 2020Trip type: Travelled as a couple
1 Helpful vote
Helpful
Response from Manuel Veloso, Diretor-Geral at Star Inn Lisboa
Responded 24 Aug 2020
Dear Guest, We thank you for taking your time to write a comment. You chose a non refundable reservation in which, as the policy states, does not warrant a refund in case of a cancelation. We are aware of the global impact of the COVID-19, we all have been impacted by this disease. We did offer other options to our guests insted of a refund. We are sorry that our options were not to your liking and understanding. Best Regards, Manuel Veloso General Manager
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Stayed a night due to an early flight the next morning. Hotel is relatively sober, but the rooms are adequate. Shower and bed where good, didn't have breakfast as my flight left very early. Rooms are quite noisy
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Date of stay: July 2019Trip type: Travelled on business
2 Helpful votes
Helpful
Response from Manuel Veloso, Diretor-Geral at Star Inn Lisboa
Responded 10 Jul 2020
Dear Guest Thank you for taking the time to write a review about your recent visit to our hotel. It is much appreciated and we can assure you that our team will be happy to hear that you enjoyed your stay. Regarding the noise we are sorry for any inconvenience that we might have caused. We are expecting a future visit. With the best regards, Manuel Veloso Manager
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Star Inn was booked about one week before an early flight from Lisbon Airport. Day before confirmed a late arrival. All should have been OK. The payment had been taken from the credit card as well. When arriving about 22.30 to the hotel all was closed. After a while found a piece of paper on a glass door with info: go to another hotel, TRYP nearby. Very good. About 30-40 people had already done that and were there waiting for a room for the night, very short night!! Only one person checking people in. Had been much more polite to send an email or SMS about changes, even a phone call had been nice. Also some information on that piece of paper too about the reason. Have been staying in this hotel before, but not going to book it anymore!.
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Date of stay: June 2020
Rooms
Service
Sleep Quality
Room Tip: Please take another hotel to be on safe side!
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1 Helpful vote
Helpful
Response from Manuel Veloso, Diretor-Geral at Star Inn Lisboa
Responded 10 Jul 2020
Dear Guest Thank you for the preference and for sharing your experience lived in our Hotel Star Inn Lisbon. We regret what happened and we offer the sincerest apologies. Due to the pandemic some reservations were transfered to the tryp hotel, same company as ours, and our staff are available to acompany our guest to the tryp hotel and check them in, again we are sorry for the inconvenience caused. We would like to count on a future visit, in order to change our image not in accordance with our quality standards. With the best regards, Manuel Veloso General Manager.
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PRICE RANGE
US$107 - US$159 (Based on Average Rates for a Standard Room)
LOCATION
PortugalCentral PortugalLisbon DistrictLisbonSanta Maria dos Olivais
NUMBER OF ROOMS
173
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Claim Your Listing Frequently Asked Questions about Star Inn Lisboa
Which popular attractions are close to Star Inn Lisboa?
Nearby attractions include Parque do Vale do Silêncio (0.6 km), Estatua de Sao Cristovao (1.0 km), and Estatua de Bartolomeu de Gusmao (0.3 km).
What are some of the property amenities at Star Inn Lisboa?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Star Inn Lisboa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Star Inn Lisboa?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Star Inn Lisboa?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Star Inn Lisboa?
Conveniently located restaurants include Cabeca de Touro, Peixe Azul, and Richard's Restaurant Grill.
Are there opportunities to exercise at Star Inn Lisboa?
Yes, guests have access to an outdoor pool and a sauna during their stay.
Does Star Inn Lisboa have an airport shuttle?
Yes, Star Inn Lisboa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Star Inn Lisboa?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Star Inn Lisboa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Star Inn Lisboa?
The staff speaks multiple languages, including English, Spanish, French, and Portuguese.