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Best Western Hotel Docklands

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Traveller (45)
Room & Suite (35)
Dining (7)
Ratings and reviews
  • Excellent16%
  • Very good47%
  • Average20%
  • Poor10%
  • Terrible7%
Travellers talk about
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What's included
Free Wifi
Breakfast Buffet
Non-Smoking Hotel
Suites
Bar/Lounge
Multilingual Staff
Facilities for Disabled Guests
Meeting Rooms
Laundry Service
Housekeeping
Free Parking
Pool
Restaurant
Free Airport Transportation
3 Star Hotel
In the northern part of Antwerp, Hotel Docklands offers modern rooms 3 km from the historical centre with the Town Square and City Hall. It offers free WiFi. Londenstraat Tram Stop gives guests direct access to the centre at 100 m from the hotel. The rooms at Best Western Hotel...
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Location and contact
Kempischdok-Westkaai 84-90, Antwerp 2000, Belgium
5.7 km to Deurne Airport
37 restaurants are within a 0.5 km radius
1.7 km from Central Station
View nearby attractions and restaurants
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Reviews (224)
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All reviewsfresh orange juicereception closesperfect breakfastpark your carhistoric centerminutes walkingnice hotelperfect stayantwerp citypublic transporthotel is locatedper dayclean roomsmasbwmuseumeur
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1 - 5 of 89 reviews
Reviewed 18 April 2018 via mobile

First of all, this hotel was located in a building site. It didn't even feel safe walking there and it was extremely loud. At check in we had to wait 15 minutes while the two people working in reception was arguing with another customer. At...More

Thank JJPTraveller
Response from An P, Front Office Manager at Best Western Hotel DocklandsResponded 19 April 2018

Dear JJPTraveller, I am very sorry to read this review. As I helped you during you check out, you can be sure the necessary measures are taken! I ams very surprised with you comment about the "deaf ears" as I listened with all respect and...More

Reviewed 10 April 2018 via mobile

The hotel is good expect normal things, all works as expected. There is construction of new building ahead but its not a big issue - almost no noise behind the windows. The service was ok nothing to complain.

Thank Peter S
Response from An P, Front Office Manager at Best Western Hotel DocklandsResponded 10 April 2018

Dear Peter, Many thanks for placing this lovelly review on our Tripadvisor page. It is nice to hear that everything was ok. We hope to welcome you back soon! BEST Regards, An Patteet Front Office Manager

Reviewed 5 April 2018 via mobile

last minute booking. called that i would arrive around closing. due to delay i arrived 30 minutes after closing and staff stayed and waited. yes i repeat, 30 minutes AFTER closing time, staff waited for my arrival. the next morning i could not enter the...More

Thank Guy L
Response from An P, Front Office Manager at Best Western Hotel DocklandsResponded 6 April 2018

Dear Guy, Many thanks for your fantastic review and compliments! It is always a pleasure to give our guests a good servcie! I am happy that you enjoyed your stay and the surroundings of our new neighbourhood. Please feel free to visit us again whenever...More

Reviewed 29 December 2017 via mobile

I stayed at Best Western Antwerp for 1.5 weeks and the staff were always welcoming. The room is quite big with bathtub and always clean when you reach after work.It also refill your shampoo,sopa etc daily. The open breakfast each morning offers lots of variety...More

Thank Dhanu G
Response from An P, Front Office Manager at Best Western Hotel DocklandsResponded 31 December 2017

Dear Dhanu G, Many thanks for your kind words! I am happy to hear that you are very satisfied with our service! Be always welcome. Best Wishes for the New Year!!!! Kind regards, An Patteet Front Office Manager

Reviewed 16 October 2017

This is the worst Best Western hotel, I've ever stayed in. There is no air conditioning, only a small fan is provided. My stay was in August the room was hot, forcing you to open the windows, hundreds of mosquitoes eating you alive. To make...More

Thank Kjellsa
Response from An P, Front Office Manager at Best Western Hotel DocklandsResponded 17 October 2017

Dear Kjellsa, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for...More

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About
Description
In the northern part of Antwerp, Hotel Docklands offers modern rooms 3 km from the historical centre with the Town Square and City Hall. It offers free WiFi. Londenstraat Tram Stop gives guests direct ...More access to the centre at 100 m from the hotel. The rooms at Best Western Hotel Docklands all feature a flat-screen TV, a telephone and a desk. Some of the rooms come with harbour views. Each room has a private bathroom with a hairdryer and free toiletries. Tea, chocolate milk and coffee are offered free of charge on each floor. Guests can enjoy an extensive buffet breakfast daily or make use of the packed lunch service when going sightseeing for the day. Public transport is available at 100 m from Best Western Docklands, offering easy access to Antwerp Zoo, Central Station and the centre. The MAS museum is less than a 10-minute walk away. Antwerp District is a great choice for travellers interested in beer, restaurants and museums. We speak your language! Less
Hotel class
Hotel class
Room types
Non-Smoking Rooms, Suites
Hotel Amenities
HOTEL FEATURES
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast Available
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Free Parking
Restaurant
Breakfast included
Pool
Fitness Centre with Gym / Workout Room
Room types
Non-Smoking Rooms, Suites
Hotel class
Room types
Non-Smoking Rooms, Suites
Hotel class
Hotel class
Room types
Non-Smoking Rooms, Suites
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Traveller (45)
Room & Suite (35)
Dining (7)
Questions & Answers
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Luke H
20 September 2016|
AnswerShow all 2 answers
Response from Serena T | Reviewed this property |
Hi same as above metered parking was nearby, we didn't have any problem.
0
Votes
Room Tips
"Ask for a quiet room if your staying during week days, due to building activities."
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"In summer book room on east side of hotel."
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"Corner suites are large and quiet"
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"Not worth having a balcony, if it costs a lot more."
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