Hotel Mainport Rotterdam
77 Leuvehaven, 3011 EA Rotterdam The Netherlands
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Avg. HK$2,175 /night, 10/15 - 10/16
HK$2,175
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HK$1,620
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4.5
#12 of 63 hotels in RotterdamLocation
Cleanliness
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Value
Mainport Hotel is the most luxurious and modern hotel in Rotterdam. It is not just a hotel, it’s a lifestyle. Mainport’s unique location, on the banks of the river Maas, offers sweeping views over the water and the skyline of Rotterdam. The city’s highlights are all within walking distance from Mainport Hotel. Get inspired by Mainport Hotel's world-class atmosphere and exceptional design. The hotel offers a gateway to all of the world’s continents, integrating the influences from East to West in a 5-star design setting.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Bicycle rental
Business Centre with Internet Access
Conference facilities
Paid private parking on-site
Wifi
Fitness / spa changing rooms
Sauna
Hot bath
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Spa
Facial treatments
Steam room
Baggage storage
Concierge
Non-smoking hotel
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Bathrobes
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is officially classified according to Hotelstars Union standards.
HOTEL STYLE
Luxury
Marina View
Languages Spoken
English, Dutch
Location
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Amsterdam Airport Schiphol
47.8 km•
See all flights
Rotterdam Airport
5.6 km•
See all flights
Leuvehaven
1 min•Rotterdam Metro
Car Hire
130 Restaurants
within 0.5 kilometers
2,352Reviews52Q+A100Room tips
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Detailed Reviews
Hotel's Favourite
Wow, this is an incredibly nice addition to the Hilton Honors portfolio. As a Diamond member, I was welcomed warmly and received the benefits typically associated with a Hilton Curio Collection hotel. The interior design of the rooms was magnificent and they offered great views over the harbor and across the river. Nearby: interesting art museums, restaurants, and many fun things to do at a walkable distance. There's a perfectly kept wellness floor with a sauna and swimming pool with views across the water that could be a reason alone for a visit or to pay a return visit. Breakfast at the waterside restaurant was extensive, with a mega-friendly cook at the omelet station who appeared to speak any language in the world. Wonderful staff, I loved the place.
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Date of stay: December 2023Trip type: Travelled solo
Value
Location
Service
Room Tip: Some rooms have a private sauna, otherwise, you could use the communal one. Harbor view rooms are...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed for a night in this hotel to celebrate our anniversary, we arrived around 7 PM and used valet parking on arrival which is very convenience and cost 35 euros a day.
I contacted customer relations before hand to arrange some flowers in the room and this was sorted well, as a gold member as well we got a room upgrade.
Breakfast was very good and had various options and the hotel have a small spa area as well. Over all nice hotel with good service
I contacted customer relations before hand to arrange some flowers in the room and this was sorted well, as a gold member as well we got a room upgrade.
Breakfast was very good and had various options and the hotel have a small spa area as well. Over all nice hotel with good service
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Experience Inntel Hotels, Owner at Hotel Mainport Rotterdam
Responded 4 Aug 2020
Dear Guest, Thank you for choosing to spend your anniversary with us! We feel privileged that you chose to spend your special occasion with us. We are delighted that the attention from our friendly team made your stay even more special. It would be our pleasure to welcome you back to Rotterdam. Kind regards, Marjolein Guest Relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First of all, it was very difficult for us to find a parking space. The parking which was mentioned on the website was about 1 km walking. We didn’t know that there was a parking in front of the hotel.
Anyway, once we arrived it was very busy. Of course everyone was there at around 3 pm to check in. So than we! :)
Unfortunately was our room at a lower level but even that was ok with us as we liked our room.
It was very cosy with dark colours and the rooms smelt like a hamam. It was very nice. We booked the sauna room. And the bathroom was my place to be. There is a big window. Unfortunately one side of the window was very dirty from the outside. We had a short inspection of the room and we mentioned that al glases and cups in the cupboard has been dirty. It’s a pity as 5 stars to me means perfection.
The location of the hotel is good. Parking is expensive but ok you are in the middle of Rotterdam and also in the Netherlands.
As corona still is a issue, you are not allowed to eat breakfast in the restaurant. So my bf was getting breakfast to eat in our room. As far as I remember we paid about 31 euro each. It’s pricey, especially if you get no service and just the products. Nevertheless it was ok. We had even salmons. The bread rolls hasn’t been fantastic. May a tray or a serving trolley would have been very helpful. Or may a kind of breakfast menu to make a choice before could be an idea......
Regarding the sauna and bath, we just love it. There is a tv in the mirror in the bathroom. Unfortunately u can’t watch tv during sitting in the bath as the angle to watch is not good. You sit to low. That a pity.
In the end, it is a nice hotel at a good location. We will come back!
Anyway, once we arrived it was very busy. Of course everyone was there at around 3 pm to check in. So than we! :)
Unfortunately was our room at a lower level but even that was ok with us as we liked our room.
It was very cosy with dark colours and the rooms smelt like a hamam. It was very nice. We booked the sauna room. And the bathroom was my place to be. There is a big window. Unfortunately one side of the window was very dirty from the outside. We had a short inspection of the room and we mentioned that al glases and cups in the cupboard has been dirty. It’s a pity as 5 stars to me means perfection.
The location of the hotel is good. Parking is expensive but ok you are in the middle of Rotterdam and also in the Netherlands.
As corona still is a issue, you are not allowed to eat breakfast in the restaurant. So my bf was getting breakfast to eat in our room. As far as I remember we paid about 31 euro each. It’s pricey, especially if you get no service and just the products. Nevertheless it was ok. We had even salmons. The bread rolls hasn’t been fantastic. May a tray or a serving trolley would have been very helpful. Or may a kind of breakfast menu to make a choice before could be an idea......
Regarding the sauna and bath, we just love it. There is a tv in the mirror in the bathroom. Unfortunately u can’t watch tv during sitting in the bath as the angle to watch is not good. You sit to low. That a pity.
In the end, it is a nice hotel at a good location. We will come back!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest relations Inntel Hotels, Guest Services / Front Office at Hotel Mainport Rotterdam
Responded 17 Feb 2021
Dear guest, Thank you for this unique and great review. We rarely see such a nice list of compliments. We are grateful that you have taken the time to write this. We value your recommendation and we look forward to getting the chance to welcome you back. Warm regards, Vivian Guest relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
For my birthday my husband chose this hotel and we got a Waterfront spa room 962 for 300+ EUR a night. Initially we spoke with their chef to have a beautiful dinner, but an evening before the prime minister ordered to close everything down and it was not possible to cancel the room anymore.
To sum up all the experiences we had, I am shocked that this hotel has 5 stars.
It began in a lobby, where during the day on Tuesday there was one person at the reception and a line of 5 guests waiting to be helped.
The big wooden spoon in the sauna is covered in mold. One of the sauna control knobs was broken and laid down next to the sauna heater.
The windows in the room were so dirty that it was difficult to take pictures of the beautiful view.
The rounded bubble bath was wonderful till the moment we had to empty it. We found out the drain plug was broken and could not be opened by turning the knob on the inner side of the bathtub. We had to use a knife underwater to remove the plug in order to drain the water. That’s also not exactly a 5* hotel experience
The service is what shocked us the most. You do not have to have 5 starts to train your people how to behave, but when it comes to such rating, it is a must. When I got our dinner from a restaurant outside of the hotel (it wasn’t a regular meal, it was a dinner arrangement from FG restaurant which is a Michelin star restaurant), I spoke with the lady at the reception to ask if there was a possibility to place a small temporary table in our room to recreate some atmosphere of a nice dinner, because in the room there was one immovable office table with just one chair. Her answer, quoting “No, we can’t place a table for everyone in every room”. This is very rude, unprofessional and felt like I was standing in some hostel asking for a favor, and not in the 5* place on my birthday, which I informed her about.
We also went to pick up the dishes ourselves (we stayed in various hotels throughout corona situation, but nowhere we had to bring the dishes/breakfast to the room ourselves), and there was another lady who acted very annoyed with our request and did not even answer our questions.
In the morning, when picking up breakfast, I asked for a vegetarian box, when I checked it, there was fish in it. The men in the restaurant started explaining me that vegetarian people can eat fish. Later upstairs we noticed that the meal was missing any type of cheese and we were left wondering what should a vegetarian person eat in this hotel besides two pieces of bread. Could you please explain your personnel what the difference between vegetarian, vegan and regular meals is?
We are highly dissatisfied with such service and regret very much picking this hotel for my birthday. The senior manager offered us another stay with an upgrade, but when forwarding an email with an offer, she included a complaint from another customer which included all his personal data. I saw other couple also complaining at the reception when we were leaving.
To sum up all the experiences we had, I am shocked that this hotel has 5 stars.
It began in a lobby, where during the day on Tuesday there was one person at the reception and a line of 5 guests waiting to be helped.
The big wooden spoon in the sauna is covered in mold. One of the sauna control knobs was broken and laid down next to the sauna heater.
The windows in the room were so dirty that it was difficult to take pictures of the beautiful view.
The rounded bubble bath was wonderful till the moment we had to empty it. We found out the drain plug was broken and could not be opened by turning the knob on the inner side of the bathtub. We had to use a knife underwater to remove the plug in order to drain the water. That’s also not exactly a 5* hotel experience
The service is what shocked us the most. You do not have to have 5 starts to train your people how to behave, but when it comes to such rating, it is a must. When I got our dinner from a restaurant outside of the hotel (it wasn’t a regular meal, it was a dinner arrangement from FG restaurant which is a Michelin star restaurant), I spoke with the lady at the reception to ask if there was a possibility to place a small temporary table in our room to recreate some atmosphere of a nice dinner, because in the room there was one immovable office table with just one chair. Her answer, quoting “No, we can’t place a table for everyone in every room”. This is very rude, unprofessional and felt like I was standing in some hostel asking for a favor, and not in the 5* place on my birthday, which I informed her about.
We also went to pick up the dishes ourselves (we stayed in various hotels throughout corona situation, but nowhere we had to bring the dishes/breakfast to the room ourselves), and there was another lady who acted very annoyed with our request and did not even answer our questions.
In the morning, when picking up breakfast, I asked for a vegetarian box, when I checked it, there was fish in it. The men in the restaurant started explaining me that vegetarian people can eat fish. Later upstairs we noticed that the meal was missing any type of cheese and we were left wondering what should a vegetarian person eat in this hotel besides two pieces of bread. Could you please explain your personnel what the difference between vegetarian, vegan and regular meals is?
We are highly dissatisfied with such service and regret very much picking this hotel for my birthday. The senior manager offered us another stay with an upgrade, but when forwarding an email with an offer, she included a complaint from another customer which included all his personal data. I saw other couple also complaining at the reception when we were leaving.
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Date of stay: December 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Experience Inntel Hotels, Gastenservice/Front Office at Hotel Mainport Rotterdam
Responded 28 Dec 2020
Dear guest, Thank you for sharing your feedback, we have shared it with management. We’re sorry your experience didn’t match your expectations, and that it didn't go as planned. Regarding the dinner from the restaurants. It had a lot to do with the new regulations that were announced right before your stay. We too had to find new ways to accommodate the guests in the way they're used to. We would like to apologize for the inconveniences you've experienced. Also, we are very sorry to hear that a shortfall from one of our team, affected your entire stay. We always strive to provide an excellent service for our guests, and we are disappointed to know this was in no way up to our usual high standards. It was an uncommon situation and I will personally make sure it will not happen again. Please feel free to reach out at experience@inntelhotels.nl with any further comments, concerns, or suggestions you wish to share. We would love to make things right with you if you give us another chance. With kind regards, Vivian Guest relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We made a reservation with the option of one vegan deluxe breakfast included and a few days before our arrival we sent another extra e-mail to the hotel to notify again and to confirm that we wanted a vegan option deluxe breakfast, we checked twice with the hotel to guarantee that they wouldn’t forget our request, they answered us also via e-mail that the vegan option was available and they registered it and approved it.
But they forgot our request.
They tried at that moment to fix some vegan options but they failed, they didn’t have soja milk for example and no vegan yogurt, they had vegan cheese and it didn’t taste good. Soja milk and yogurt you can easily buy at the supermarkt, it’s not so difficult.
We paid more or less 40 euro more for the breakfast but it wasn’t worth it.
And for a 5 star hotel it’s very disappointing that they didn’t look to the details because that does matter for a 5 star hotel.
The room wasn’t so nice (badtube had a leakage and the bathroom window curtain was broken and there was a lot of dust), the view was beautiful but the service didn’t fulfill our expectations and a few more things weren’t so great like waiting for the room to be cleaned, the old towels and bathrobes, no fresh juice for breakfast, nothing was fresh for breakfast by the way, a lot of unnecessary plastic used to provide breakfast, etc.
We know it’s Covid time but I think that’s not a excuse for a 5 star hotel.
Not impressed unfortunately.
Not a 5 star experience, sorry.
I hope you can improve.
Best regards
But they forgot our request.
They tried at that moment to fix some vegan options but they failed, they didn’t have soja milk for example and no vegan yogurt, they had vegan cheese and it didn’t taste good. Soja milk and yogurt you can easily buy at the supermarkt, it’s not so difficult.
We paid more or less 40 euro more for the breakfast but it wasn’t worth it.
And for a 5 star hotel it’s very disappointing that they didn’t look to the details because that does matter for a 5 star hotel.
The room wasn’t so nice (badtube had a leakage and the bathroom window curtain was broken and there was a lot of dust), the view was beautiful but the service didn’t fulfill our expectations and a few more things weren’t so great like waiting for the room to be cleaned, the old towels and bathrobes, no fresh juice for breakfast, nothing was fresh for breakfast by the way, a lot of unnecessary plastic used to provide breakfast, etc.
We know it’s Covid time but I think that’s not a excuse for a 5 star hotel.
Not impressed unfortunately.
Not a 5 star experience, sorry.
I hope you can improve.
Best regards
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Date of stay: February 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest relations Inntel Hotels, Guest Services / Front Office at Hotel Mainport Rotterdam
Responded 1 Mar 2021
Dear guest, Thank you for your feedback on Tripadvisor. We always welcome feedback as an opportunity to bring our service to an even higher level. We are very sorry that your stay did not meet your expectations. I would like to extend my sincere apologies that one of the breakfast boxes you reserved was not vegan. This is entirely our mistake and we regret that due to a minor mistake, the order didn't come through. We will do better next time. Rest assured that your feedback is shared with management. Hopefully, we get another chance to show you our true level of service. Warm regards, Vivian Geust relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a perfect example of when five stars is handed down for the amenities offered at a property (pool, spa, 24hr room service), but not the service level itself.
Staff at front desk is just not up to par for a property that advertises itself as this level of high end. Joel not only gave the wrong room category that was booked (paid for waterfront, got view of entry to metro), but never asked for a credit card to be placed on file, causing a rather silly game of having to run back to the room to pay for a bottle of wine. To get a new room key to be moved to the correct category caused a 20min wait at the front desk. With no apologies for mistakes or for the inconveniences, Joel is aloof at best, but quite honestly the feeling he gave across the desk is that he just does not care. Why isn’t there a floor manager on duty during their busiest time to speak with guests and alleviate the pressure? Thanks for the email ahead of time letting people know there will be a delay, but why not alleviate that for your guests?
I did not realize that the restaurants had to close at 9pm due to Covid restrictions, and the bar staff were incredulous that I was not aware when I came down at 9:10pm.
All in all, this hotel could be something special, and I would even forgive small things like the rapidly peeling wallpaper in room 588, the lack of a proper sofa and instead a third twin size bed in a room for one person, the fact that rooms are not really being sanitized for covid 19 (remote not in plastic for instance, no hand sanitizer in rooms, other high end properties are giving guests masks as an amenity and requesting they be used in common spaces, putting hand sanitizer in high-touch places like elevators).
All of these things would be manageable if the service was not just plain bad. I would not stay here again, not even with the nice view and great location. Hospitality is about the people, not the stuff, and this hotel’s training has failed to impart that to its team. Skip this one.
Staff at front desk is just not up to par for a property that advertises itself as this level of high end. Joel not only gave the wrong room category that was booked (paid for waterfront, got view of entry to metro), but never asked for a credit card to be placed on file, causing a rather silly game of having to run back to the room to pay for a bottle of wine. To get a new room key to be moved to the correct category caused a 20min wait at the front desk. With no apologies for mistakes or for the inconveniences, Joel is aloof at best, but quite honestly the feeling he gave across the desk is that he just does not care. Why isn’t there a floor manager on duty during their busiest time to speak with guests and alleviate the pressure? Thanks for the email ahead of time letting people know there will be a delay, but why not alleviate that for your guests?
I did not realize that the restaurants had to close at 9pm due to Covid restrictions, and the bar staff were incredulous that I was not aware when I came down at 9:10pm.
All in all, this hotel could be something special, and I would even forgive small things like the rapidly peeling wallpaper in room 588, the lack of a proper sofa and instead a third twin size bed in a room for one person, the fact that rooms are not really being sanitized for covid 19 (remote not in plastic for instance, no hand sanitizer in rooms, other high end properties are giving guests masks as an amenity and requesting they be used in common spaces, putting hand sanitizer in high-touch places like elevators).
All of these things would be manageable if the service was not just plain bad. I would not stay here again, not even with the nice view and great location. Hospitality is about the people, not the stuff, and this hotel’s training has failed to impart that to its team. Skip this one.
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Date of stay: October 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Experience Inntel Hotels, Guest Services / Front Office at Hotel Mainport Rotterdam
Responded 13 Oct 2020
Dear guest, Thank you for sharing your experience with us. We always welcome feedback since we see it as an opportunity to improve our service wherever we can. We are sorry to read your stay that a shortfall from some of our team, affected your entire stay. We always strive to provide an excellent service for our guests, and we are disappointed to know this was in no way up to our usual high standards. Comfort, safety and well-being of our guests is our daily priority. We adjust our protocols on a daily basis following the guidelines by the government and industry. These protocols including hand sanitizer in public areas and walking routes for social distancing have been tested and certified by an outside company. When you stayed with us facemasks must not have been advised here yet. Right now all our staff wears face-masks. Our staff is selected for their passion for hospitality and the city of Rotterdam. We hope you give us a second chance to help you experience the true spirit of our city. Kind regards, Marjolein Guest Relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Arriving at the hotel, my reservation was incorrect: none of my personal information matched, which was alarming.
The wait for wine and food during the NYE dinner took quite a while.
Electricity in the bathroom failed while drawing the jacuzzi, so we couldn't make use of it because using a bath during electrical issues is just asking for trouble. After that, reception called our room at 1:30am on New Year's Eve and we were blamed for causing the outage because we supposedly used the hairdryer (we didn't).
For this price, and seeing the hotel's good reputation, I really expected a smooth experience.
The wait for wine and food during the NYE dinner took quite a while.
Electricity in the bathroom failed while drawing the jacuzzi, so we couldn't make use of it because using a bath during electrical issues is just asking for trouble. After that, reception called our room at 1:30am on New Year's Eve and we were blamed for causing the outage because we supposedly used the hairdryer (we didn't).
For this price, and seeing the hotel's good reputation, I really expected a smooth experience.
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Date of stay: December 2019
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Experience I, Guest Relations at Hotel Mainport Rotterdam
Responded 6 Jan 2020
Dear Jessica D, Thank you for taking the time to review your stay. We always strive to provide an excellent service for our guests, and we are disappointed to know this was in no way up to our usual high standards and the staff manner it is frankly unacceptable. To improve our service in the future, I would like to ask you to send us an e-mail (experience@inntelhotels.nl). Hopefully you will give us a second chance to convince you of our service. With kind regards, Vivian Guest Relations.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
After being self-quarantined for 8 weeks I was desperate for a change of scenery. As we had been to this hotel before we a) knew how comfortable the rooms are an b) that the hotel has rooms with an in-room sauna. The perfect place to go!
Check in was warm, friendly and early as we had requested an early check in. We were even appointed an upgraded room with a large whirlpool in the room besides the sauna.
It was a huge surprise when we learned that the hotel had opened its restaurant for hotel guests only so we were quick to secure a time! From room service dinner we had moved on to going out for dinner. What a great development!!
The sauna got extremely hot, far hotter than we had expected from an in-room sauna. It’s kind of cramped for 2 adults but we managed. The huge rainbow shower provided the quick cool off and the whirlpool the relaxation in between turns.
Dinner was nice and safe. All tables were long with the guests sitting opposite each other on one end and staff serving on the other, asking the guests to transport the goods themselves from the one end to the other.
Breakfast was done the same way. No buffet breakfast with live cooking but a bread basket for each guests, some cheeses and meat, some sweets and eggs to order. Perfect, we enjoyed it all!
Dear staff, keep up the good work! We are energised to work from home and stay (as much as possible) at home again!
Check in was warm, friendly and early as we had requested an early check in. We were even appointed an upgraded room with a large whirlpool in the room besides the sauna.
It was a huge surprise when we learned that the hotel had opened its restaurant for hotel guests only so we were quick to secure a time! From room service dinner we had moved on to going out for dinner. What a great development!!
The sauna got extremely hot, far hotter than we had expected from an in-room sauna. It’s kind of cramped for 2 adults but we managed. The huge rainbow shower provided the quick cool off and the whirlpool the relaxation in between turns.
Dinner was nice and safe. All tables were long with the guests sitting opposite each other on one end and staff serving on the other, asking the guests to transport the goods themselves from the one end to the other.
Breakfast was done the same way. No buffet breakfast with live cooking but a bread basket for each guests, some cheeses and meat, some sweets and eggs to order. Perfect, we enjoyed it all!
Dear staff, keep up the good work! We are energised to work from home and stay (as much as possible) at home again!
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Date of stay: May 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Experience Inntel Hotels, Owner at Hotel Mainport Rotterdam
Responded 19 May 2020
Dear guest, Thank you for sharing your 5 star review regarding your recent stay with us. We're delighted to read you had a wonderful stay with us and we appreciate the recommendation you state with this review. We work hard to offer our guest the best service to make their stay unforgettable and we are very pleased that you noticed. That also during different and difficult times, we want to offer the same quality as usual. We value your recommendation and we look forward to getting the chance of welcoming you again. Best regards, Vivian Guest relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had high expectations for our first night away from the kids after a long time and at the end we left with a bitter taste in our mouths. The hotel itself looks nice and stylish. The rooms do need some refurbishment and especially the sink was looking gross. Breakfast is nothing special closer to a 3 star, but what really ruined the experience was the check out process. Having to wait 20 mins together with other frustrated guests while your room is checked is something I never experienced in a 5 star. Moreover they take a deposit on your credit card when you check in so not sure why this is necessary. To be honest I felt a little sorry for the people working at the reception that had to deal with so many upset customers at the same time.
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Date of stay: June 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel is nicely located and easy to reach.
The biggest minus is the cleaning and the organisation. The rooms was not cleaned despite we clearly indicated that we want cleaning. When we called the reception they seemed very surprised that a “room of a 4 stars hotel” should have at least the towels changed.
The piscine and spa are also dirty.
Such a pity as the above minuses are unacceptable at an expensive hotel.
The biggest minus is the cleaning and the organisation. The rooms was not cleaned despite we clearly indicated that we want cleaning. When we called the reception they seemed very surprised that a “room of a 4 stars hotel” should have at least the towels changed.
The piscine and spa are also dirty.
Such a pity as the above minuses are unacceptable at an expensive hotel.
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Date of stay: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest relations Inntel Hotels, Guest Services / Front Office at Hotel Mainport Rotterdam
Responded 27 Oct 2022
Dear hotelguest, Thank you for your review. We’re sorry to hear that the cleanliness of the room did not meet our high standards. We truly regret that this led to discomfort during the stay. Your comments were shared with the housekeeping manager directly, so we can prevent this from happening in the future. Please let us know if something does not meet our quality standards during your stay. That way we can act immediately and ensure you a comfortable stay. We hope to get a chance to welcome you back again in the future for a better experience. With kind regards, Sophie - Guest Relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The answer is yes there are.
Possible, but please contact the hotel ahead of time
Chauffeur from Amsterdam to Rotterdam can be quite expensive. I would advise to travel from Schiphol to Rotterdam by train and go to the hotel from there
Yes pool and spa areas are free, but they have two spas one is a Swedish style which means no swimsuits fully nude. The other you can wear swimsuits.
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"Reserved a room with 2 twin beds. Be warned the beds are only a bedsheet width apart, so the rooms are basically one bed."Read full review
"The bar is very pretty with good service and nice cocktails and a view of the harbor."Read full review
"Some rooms have a private sauna, otherwise, you could use the communal one. Harbor view rooms are worth it!"Read full review
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PRICE RANGE
HK$1,196 - HK$1,724 (Based on Average Rates for a Standard Room)
LOCATION
The NetherlandsSouth Holland ProvinceRotterdamStadsdriehoek
NUMBER OF ROOMS
215
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingHOTEL MAINPORT ROTTERDAM - Updated 2024
Frequently Asked Questions about Hotel Mainport Rotterdam
Which popular attractions are close to Hotel Mainport Rotterdam?
Nearby attractions include Witte de Withstraat (0.4 km), The Destroyed City (0.5 km), and Maritiem Museum Rotterdam (0.5 km).
What are some of the property amenities at Hotel Mainport Rotterdam?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hotel Mainport Rotterdam?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Mainport Rotterdam?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Mainport Rotterdam?
Yes, paid private parking on-site, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to Hotel Mainport Rotterdam?
Conveniently located restaurants include Atithi Indian Restaurant Rotterdam, RotterTram, and Gastrobar Hartig.
Are there opportunities to exercise at Hotel Mainport Rotterdam?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is Hotel Mainport Rotterdam located near the city centre?
Yes, it is 0.8 km away from the centre of Rotterdam.
Are any cleaning services offered at Hotel Mainport Rotterdam?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Mainport Rotterdam offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Mainport Rotterdam?
The staff speaks multiple languages, including English and Dutch.