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4.5
#6 of 63 hotels in Rotterdam
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The central location makes the Rotterdam Marriott Hotel your ideal starting point for experiencing this vibrant city. All 228 spacious hotel rooms feature amenities such as a 42” flat-panel TV with a dedicated TED channel with selected TED Talks. In addition, the room also features free Wi-Fi, USB & HDMI portals, air-conditioning and coffee and tea facilities. Unfortunately, due to the current COVID-19 measurements our gym is closed. Are you looking for a good time? The hotel’s bar and kitchen Pillars is a social bar designed for you. Chef and owner Wim Severein’s restaurant, The Millen*, is on the R-floor of Hotel. The M Club Lounge offers an exclusive environment where you can work on what inspires you the most. You can connect with like-minded people over complimentary breakfast in the morning, recharge with snacks in the afternoon or relax with drinks and Hors d’oeuvres in the evening. The M Club Lounge offers exclusive access to all guests staying in an Executive Room or Suite. Also due to current regulations, the M Club and The Millen are closed until January 19. Pillars Bar & Kitchen is open for take-away, but closed for sit downs.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Rotterdam Marriott Hotel garners a spectrum of opinions; while the value is contentious, with criticisms of being overpriced alongside commendations for its reasonable pricing, guests consistently laud its prime location and cleanliness. The service has received mixed reviews, with instances of both commendable helpfulness and disappointing delays.
Travelers enjoy the spacious and pristine rooms, despite some mentions of dated bathrooms and problematic air conditioning. The hotel's ambiance is appreciated for its comfort and cleanliness, and its central location is popular for those looking to explore the city.
Location
Central
Atmosphere
Inviting
Rooms
Spacious
Value
Expensive
Cleanliness
Spotless
Service
Inconsistent
Amenities
Well-appointed
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This hotel provided EXTRAORDINARY customer service. Due to Paris being at a level 2 travel advisory, I had to scramble to figure out where to go from Brussels with my daughter who's studying aboard in London. When considering Rotterdam, I called and spoke with Noa and her help made me decide to travel here. After making my reservation last night for today, I called Noa (again) and asked if the rooms could accommodate 3 people and if parking is available. She was delightful and very helpful.
Upon check-in, Zuma exemplified great customer service. He was smart, friendly, knowledgeable and made me feel like the most important guest a the hotel. He showed us on a map what to see, where to eat & drink, upgraded our room (the view is fantastic) and even had Stroop waffles sent to our room.
This Marriott is a category 4 but can rival any higher category Marriott including Ritz Carlton in service, location, and style.
Keep up the good work!
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Date of stay: March 2020
Location
Service
Sleep Quality
Room Tip:1201 had amazing views of the beautiful skyline
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MaloudenHeeten, Guest Relations Manager at Rotterdam Marriott Hotel
Responded 11 Mar 2020
Dear Randiny, Thank you for all of our compliments regarding your last stay with us. What a huge compliment that my colleague Noa gave you such a friendly conversation to decide to visit us in Rotterdam! As you say your self perfect customer service is our main priority and we always try our utmost best to provide this to our most valued guests. Besides I understand Zuma gave you a warm welcome at check-in and explained your way around the city. Did all those tips resulted in exploring beautiful Rotterdam easily? Thank you for your kind words about the hotel and staff and we are looking forward welcoming you again whenever your travels bring you back to Rotterdam. With kind regards, Malou den Heeten Guest Relations Coordinator
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We were here for two nights and wish we’d stayed longer. The hotel couldn’t be more centrally located but what makes it special is the team - be it the team at the reception, the hotel bar or breakfast. They are all friendly, professional and ensure that you are greeted with a smile (even behind the plastic screens and Covid masks). The attention to hygiene everywhere in the hotel and the filled dispensers with sanitizing fluid ensure that you feel “safe” when staying here. The rooms are beautiful and spacious. If there was room for improvement it would be the showers. Most hotels nowadays have handheld shower heads which is very helpful when one is just average in height. However the showers here were only foxes ceiling showers which was a bit challenging. Thank you to the entire team and we will definitely be back - hopefully someday soon.
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Malou den Heeten, Guest Services / Front Office at Rotterdam Marriott Hotel
Responded 15 Sept 2020
Dear Jetsetrose, Thank you so much for sharing your recent experiences with us. How amazing to hear that our team used their knowledge and friendliness to provide you excellent service during your stay. It is such a compliment that they upgraded your stay from great to special! Your feedback regarding the showers will be shared with the responsible team, so they can keep this in mind. I want to apologize for falling short in meeting your expectations on this matter. With our centrally located hotel as your home base, hopefully you have explored all the highlights of Rotterdam! Did you also found time to explore 'Delfshaven'? If not, maybe this is a perfect reason to come back to this beautiful city. We are looking forward to serve you again. With kind regards, Malou den Heeten Guest Relations Coordinator
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As an ex-pat staying in a small apartment in Breda, I couldn't stand staying any longer at home and decided to book a unique half-board getaway in Rotterdam as all the restaurants were closed. I finally chose the Marriott Rotterdam for the lovely building as I am a big fan of architecture. Once I arrived in the room, I was so impressed the hotel upgraded us from an Executive room to a Station facing junior suite that had a breathtaking view of the station. The room on itself was lovely and had all the comfort we needed. However, the station view :) kept me awake even though the beds were very comfy. The restaurant was nice and cosy, and especially the Sticky fish was a delicious treat for us OMG really fantastic taste combination. However, the cheesecake afterwards was tasteless and dry, unfortunately. I was most impressed by the breakfast; usually, it is the most un-personalised hotel experience where the staff is only cleaning up. However, with the pandemic, the hotel placed the buffet on a movable cart that the waiters passed around to serve you making this experience super personal and very pleasant as I didn't need to go 5 times to the buffet as I usualy do.
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Date of stay: December 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cynthia Bosma, Guest Services / Front Office at Rotterdam Marriott Hotel
Responded 23 Jan 2021
Dear 831lucienb, Thank you very much for taking the time to share your excellent experience. It is a pleasure to learn you enjoyed the beautiful Central Station View from your room. Furthermore you enjoyed the ambiance at our restaurant as well as the breakfast experience was exceeding your expectations. Currently the restaurant is offering take away items only. We hope we are able to switch back soon to the situation you described before lockdown. Your compliments will be shared amongst our team and I hope we have the pleasure to welcome you back soon. Warm regards, Cynthia Bosma Front Office Manager
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The manager of the bar area, Iwan, was amazing. Very attentive to details, his staff and the customers. The front desk staff was very accommodating, held our bags while we traveled to Ireland for an evening and put our bags in our room when the airlines had to deliver our lost bag. I would definitely stay there again.
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Date of stay: April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Renee van der Toorn, Marketing at Rotterdam Marriott Hotel
Responded 29 Apr 2022
Dear JDT E, Many thanks for sharing your wonderful review in regards to your recent stay. We will let Iwan know for sure about your experience. I am happy you enjoyed your stay at our hotel! Hopefully, we may welcome you back soon! Kind regards, Renee van der Toorn
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I visited Rotterdam for work and it was suggested to me to stay at this Marriott. It is in a FANTASTIC location as it is directly across the street from the subway station. I was able to take a non stop train from the Amsterdam airport to Rotterdam, then simply cross the street to my hotel which was super amazing after a 8 hour flight. The hotel is very modern and clean; I had a room on the 10th floor. Rooms are updated and incredibly spacious and the bed was EXTREMELY comfortable; I melted into bed every night. Breakfast is expensive of course, but very very good - you can order special eggs, waffles, pancakes, etc off of the menu and enjoy the buffet as well. My last night I had room service and honestly, it was the best meal I had while in the Netherlands.
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Date of stay: September 2021
Value
Cleanliness
Service
Trip type: Travelled on business
Room Tip:Apparently rooms on the higher floors are "marriott" and rooms on the lower floors are not
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amber Bettings, Marketing at Rotterdam Marriott Hotel
Responded 20 Oct 2021
Dear OklahomaPrettyKitty, On behalf of the entire team, I would like to thank you for sharing your experience regarding your recent stay at our hotel. We always get very excited by reviews like this, and we are very grateful that you chose our hotel. How nice to read that you were able to enjoy our various facilities. Your compliments will be shared with the relevant teams. I hope we will have the opportunity to welcome you again at the Rotterdam Marriott Hotel! And again, thank you so much! With warm regards, Renee van der Toorn
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The staff at the front desk is very proficient. The checkin and checkout is a breeze.
Sleep quality is fine and good noise insulation.
What is great is the location of this property. Just perfect for reaching out any place in rotterdam via public transport.
If need be also ask the reception for zacky chauffeur services if you are in a hurry.
Now onto the things which needs improvement. Room 1218 has a problem that when you start the coffee machine the electricity goes off.. electric wiring problem for this room does not warrant a premium.. charging for this room upgrade was actually a downgrade for us..
Options for the breakfast should be improved.. options are not that great.. but yes one thing that is worth mentioning is the staff at the restaurant.. very prompt.. i like that..
Overall the stay was good but still considering the price paid.. seems there is a scope for improvement..
I recommend this place for sure.. but please do verify of the upgrade to any room is free of trouble..
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MaloudenHeeten, Guest Relations Manager at Rotterdam Marriott Hotel
Responded 26 Feb 2020
Dear RGS2480, Thank you for sharing your recent experience in Rotterdam with us! I am very thrilled to hear that you experienced your check-in and check-out procedure as a breeze en enjoyed the service our associates provided here and at breakfast. How amazing that our convenient location helped you with exploring beautiful Rotterdam. Despite the fact that I am happy to hear that you loved your stay, I want to offer my sincere apologies for the inconveniences you have experienced during your stay. I will send our technical department to this room to check the specific demerits in this room, which you are mentioning. Did you found some time to share your concerns with us during your stay? We would have loved to offer you a suitable solution to make your stay perfect again. I can imagine that you have expected a perfect room after you decided to upgrade your room. Your feedback will definitely be shared with the responsible department to prevents this from happening in the future. I hope to welcome you in the future so we can restore your confidence in the Rotterdam Marriott Hotel! With kind regards, Malou den Heeten Guest Relations Coordinator
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Very nice hotel in the center of Rotterdam right across from the central train station. I received a friendly welcome, and check-in was extremely fast and efficient. My room on the 8th floor was spacious, with an excellent bed. The bathroom was also spacious and had a bathtub and a separate shower. The mClub is very well-kept, and the breakfast they serve in the morning is delicious. The only downside is that the windows in the room cannot be opened.
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Date of stay: April 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cynthia Bosma, Guest Services / Front Office at Rotterdam Marriott Hotel
Responded 14 Apr 2023
Dear Frank012, Thank you very much for sharing your enthusiasm in regards to your recent stay! It is a true pleasure to learn you enjoyed the warm welcome as well as the hotel room. Great to learn that you have visited the M Club Lounge as well. Your compliments are shared with our culinary team! Did you enjoy the view as well? On a clear day you can actually see The Hague. Kind regards, Cynthia Bosma Front Office Manager
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We only spent one night here but the staff went above and beyond and we greatly appreciated all of their extra touches. We are Marriott Reward Members and they did acknowledge that. We had two rooms which were a few rooms apart on the same fourth floor. We arrived early via train and were able to leave our luggage with the front desk who had our luggage delivered to our room and waiting for us when we returned from sight seeing. The staff gave us some helpful tips in making our way around Rotterdam which was very much appreciate it. The proximity to the train station made it very convenient. We walked directly out of the train station and across the way to the hotel. We went to Kinderdijks by using the tram just outside the hotel and then riding a waterbus to the windmills. This made it very helpful as we only used public transportation. We returned to the hotel before we headed to Amsterdam for an evening dinner cruise on the canals. It was very easy to get to Amsterdam and we were grateful for a much quieter atmosphere to stay. Our rooms were very quiet and comfortable. There was plenty of room and a comfortable chair to relax in. We enjoyed the breakfast buffet before leaving. October was a quiet time of year to visit.
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Date of stay: October 2019
Cleanliness
Service
Sleep Quality
Room Tip:Our rooms on the fourth floor overlooked the train station. It was a good view but not too high.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MaloudenHeeten, Guest Relations Manager at Rotterdam Marriott Hotel
Responded 24 Jan 2020
Dear ForFriends4, Thank you for sharing your recent experience with us. It is well appreciated and your feedback is most important for us. I am glad to hear that my colleagues were able to provide you excellent service and went out of their way to show you some extra touches during your stay. Since you are one of our members it is very important to acknowledge you for your loyalty since we are very thankful for this. It sounds like you had some lifetime experiences in beautiful Rotterdam while visiting the highlights of the city and its surrounding. Even though this is a big city with a lot of stimulanses I am happy to hear that you also found some time to relax in your room and enjoyed some quietness. Did you know that most of the mills at the Kinderdijk are still inhabited? As well I hope you have enjoyed your visit to Amsterdam in the same way and I am looking forward to welcome you back to Rotterdam in the future. With kind regards, Malou den Heeten Guest Relations Coordinator
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We thoroughly enjoyed our stay at the Marriott Rotterdam. We booked because the hotel is conveniently located across the street from the train, bus, and metro station but the hotel is excellent in its own right.
We had one of the curved window rooms, which was very large even with a rollaway bed. The bathroom is small given the size of the room; the shower is tiny and there isn’t much counter top space. The hotel has thoughtfully placed robes, slippers, and a bottle opener in the rooms. The M Club has a beautiful view and a wonderful evening spread (3-4 hot dishes, cold appetizers, cheese, and dessert). Breakfast in the restaurant was a buffet or you could order off the menu.
Will definitely stay here again if I return and have recommended it to others.
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Date of stay: May 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I had to travel in the middle of the pandemic for business reasons. I was booked by the host in the Marriot in Rotterdam. On arrival we found a dark and very depressing lobby, with. very unhelpful staff. We where staying for 1 night, but they insisted that we booked 2 (no intention to). But secretly took 2 nights off the credit card.
We arrived at 21.00 not having to eat, and the hotel was not willing to facilitate any food strange enough. When we asked for a solution we where told we can google for delivery and can eat in our rooms.
On departure the next day we where asked to pay for 2 nights otherwise they would not give us the key to our car.
Utterly disappointing attitude for such a large brand.
It took over 30 minutes wait to get my car back and depart having paid 2 nights iso 1.
Besides this rooms where old, beds very uncomfortable.
If you can avoid it for now recommend you do.
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Date of stay: March 2021
Value
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Malou den Heeten, Guest Services / Front Office at Rotterdam Marriott Hotel
Responded 23 May 2021
Dear PaulTravel22, Thank you for sharing your experiences from your stay. I am very sorry to hear that you feel this way about your stay. Even though we are extremely grateful for all the feedback we receive from our guests, we want inform that we disagree with some points made in your review. Your reservation has been made via Booking.com for two nights. None of our hosts has been involved during this booking process. Therefore, the reservation has been made by the Booking.com policies which we are not able to change for our guests. We informed you about this at check-in, so you could inform the company which made your reservation for you to contact Booking.com. As well we had contact with the company who booked your reservation at your check-out and we did not charge their card for two nights. We offered them to use the extra night for a stay in the future, since they book with us quite often. Again, I regret the fact that you have experienced your visit this way as this is not what we stand for at The Rotterdam Marriott Hotel. Our guest’s wellbeing is our top priority. Please note that we will share your feedback about our rooms and opening hours of the kitchen with the responsible teams to improve our services in the future. With kind regards, Malou den Heeten Guest Relations Coordinator
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All of our Deluxe rooms and Executive Rooms have been renovated in our hotel. Of course, all of our Junior suites and Executive Suite have been renovated as well.
Dear Guest,
Thank you very much for your question.
Please be informed you can park at the Central Plaza parking garage, behind our hotel. There is an elevator connection between the garage and the hotel lobby. The fee is 27,00 euro per 24hours. Next to that you can make use of Valet Parking, which will cost 40,00 euro per 24hours.
Looking forward welcoming you soon!
Warm regards,
Cynthia Bosma
Guest Relations Manager
Dear Guest,
Thank you very much for your question.
Please be informed that we do have a 24/7 fitness center available. However we do not offer a pool and wellness area facility. Our hosts will be more than happy to assist you with wellness recommendations in the area.
I hope we may welcome you soon!
Warm regards,
Cynthia Bosma
Guest Relations Manager
Hi pablo t, thank you for reaching out to us!
Rotterdam Ahoy is easy to get to by bus, tube and train. We are located right across Rotterdam Central Station, which makes it easy to travel through Rotterdam.
The Ahoy Arena is a brief 5-minute walk from the Zuidplein tube station and bus stop. Naturally it's also possible to go by taxi from our hotel.
If you have any other questions, please let us know!
Dear Willy C,
Thank you very much for your question.
Please be informed our hotel has a non-smoking policy. Smoking is allowed outside of the hotel.
Should you have any further questions, please do not hesitate to contact us.
Best regards,
Cynthia Bosma
Guest Relations Manager
There are more places to choose from in the Rotterdam area.
PRICE RANGE
HK$1,165 - HK$2,050 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westin rotterdam, rotterdam westin
FORMERLY KNOWN AS
The Manhattan Hotel Rotterdam
LOCATION
The NetherlandsSouth Holland ProvinceRotterdamCool
NUMBER OF ROOMS
228
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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