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4.5
#8 of 63 hotels in Rotterdam
Location
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Hilton Rotterdam is set in the heart of the vibrant city center - alive with cafes, restaurant and cultural events. Situated within walking distance of the Rotterdam Central Station and only a coffee and a croissant away from Amsterdam Airport Schiphol. The hotel is located between the entertainment, business and shopping district and the perfect place to explore all that Rotterdam has to offer. A fusion of classic elegance and stylish modernity, Hilton Rotterdam is the ultimate urban retreat. The 254 rooms and suites exude timeless décor, authentic Dutch ambience and home-style warmth. Guests staying in an Executive Room or Suite have access to the exclusive Executive Lounge, where complimentary breakfast, afternoon snacks and all day drinks are served. The hotel offers free Wi-Fi throughout the hotel and a 24/7 fitness. Hilton Rotterdam is proud to host three exciting and enigmatic restaurant concepts. At JAQ, we offer an all-day dining experience in an informal and trendy setting. Each dish is made to share, so you can fill your entire table with amazing food. The restaurant specializes in high quality meats and the bar is the ideal spot for a classic cocktail, local beer or delicious bar bite. The décor at JAQ can be described as velvet, street art and a touch of bling. Joelia by Mario Ridder is the one Michelin star restaurant from Mario Ridder, with French oriented cuisine and both classic and innovative dishes. Enjoy great Indonesian food and cocktails at TIWYA.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Nestled in the heart of Rotterdam, Hilton Rotterdam emerges as a popular choice among travelers, particularly commended for its prime location and cleanliness, with rooms routinely described as immaculate. While opinions on value and atmosphere are mixed—with some guests finding the ambiance lacking and the pricing inconsistent—the hotel's amenities, including the Executive Lounge and breakfast variety, are frequently lauded.
Guests often highlight the spacious, well-kept rooms and the friendly service, though some have noted issues with gym facilities and elevator speed.
Location
Convenient
Atmosphere
Impersonal
Rooms
Comfortable
Value
Reasonable
Cleanliness
Immaculate
Service
Friendly
Amenities
Well-appointed
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I last stayed at this hotel over 20 years ago. How it has changed. It appears to have undergone a total transformation. I was kindly upgraded as a Hilton Honours diamond member to a King Junior Suite who was a spacious room with work desk and a well-equipped bathroom.
The hostess in the executive lounge was superb. She was very welcoming and clearly took great pride in her job. The happy hour offer in the evening was comprehensive with a very good selection of food and drinks. The lounge is very comfortable and light and modern.
Breakfast did not disappoint. The buffet was varied and included what you might expect as well as some Dutch specialties.
The hotel is very well situated for the shops in the city centre. It is also close to the central station if you are travelling by Eurostar as I was.
I really enjoyed my stay at this hotel and would highly recommend it to everyone. I am looking forward to a return stay very soon.
John Daniell, St Albans UK
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Date of stay: August 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hilton Rotterdam, Owner at Hilton Rotterdam
Responded 13 Aug 2023
Dear Mr Daniell, It's truly heartwarming to read about your recent stay at our hotel and how it has left such a positive impression on you. We're thrilled to have had the opportunity to welcome you back after 20 years and to have been able to provide you with a transformed and upgraded experience. It's delightful to hear that the King Junior Suite was comfortable. The dedication of our staff truly shines through your review. We're glad our executive lounge hostess was able to make you feel welcome and enhance your experience with us. The fact that our executive lounge & breakfast buffet left a positive mark is truly rewarding. We strive to provide a range of options that cater to different preferences. It's wonderful that our hotel's location in proximity to the city center's shops and the central station aligned well with your travel needs. We hope this convenience further elevated your experience. Your recommendation means the world to us, and we're excited to know you're already looking forward to your next stay. We look forward to welcoming you back again. Thank you again for your kind words and your continued support. Warm regards Jolijn Zeeuwen General Manager
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Stayed at the Hilton Rotterdam for a weekend during January. The room, on the executive floor, was well appointed and functional although I would have preferred a proper door to a bathroom not a sliding one! The executive lounge served a great breakfast as well as evening drinks/ canapés which I think were worth the extra cost for access. The one downside to the hotel was the noise from “boy racers” in posh cars revving up and zooming by the casino opposite at ungodly hours. It’s a shame the local authorities don’t try to do something about it but if this is the norm for downtown Rotterdam (I live in Central London and it was worse than Knightsbridge in the Summer) then really the hotel should do more to soundproof.
Tip: My room was 1011 - perhaps even numbered rooms, facing the other street, would be quieter.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HiltonRotterdam, General Manager at Hilton Rotterdam
Responded 28 Jan 2020
Dear guest, Thank you so much for your great review on Hilton Rotterdam. I am pleased to know you enjoyed your stay with us. Thank you for your kind words. Being situated in the city center indeed brings a lot of activities and noise with it. I hope we can welcome you in the near future and offer you a room on the other side of the hotel. Kind Regards, Jolijn Zeeuwen General Manager
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When booking this hotel it is relevant to know that the hotel has a great location Overall most staff members are very friendly and truly want to help. The BF is great, although I hope the hotel stops forcing guests to use a plastic disposable gloves (nasty for the environment). There are other ways to comply with COVID safety and still serve a buffet. But as said, the BF is really nice! What I also appreciated is the sanitation level. The rooms seem to be very clean.
On to the negatives. The hotel has 1 main issues in my opinion; there is no bedding system. The mattresses lay on a thick wooden plank. Terrible. Not 5 star worthy. I have stayed in hotels all over the world and consider a solid bedding system fundamental. This is being penny wise and pound stupid. The hotel claims that some guests love sleeping on this wooden plank. I guess this is different for each person, but for us it did not meet our expectations. Even with an extra topper, it is still extremely firm and low comfort. If they change this, we would love to come back.
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Date of stay: August 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hilton Rotterdam, Owner at Hilton Rotterdam
Responded 24 Aug 2021
Dear Guest, Thank you very much for stay with us and your review. Your valued feedback concerning BF will be shared with the team, great to read you also enjoyed the food. As for the mattress, my apologies for this inconvenience and sad to see you did not like the bed even with the topper. Unfortunately this will not be changed very soon, but we will look into this for the future. I still hope we can welcome you in the future. Kind Regards, Jolijn Zeeuwen General Manager
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I had booked a city one night trip, just to get out of the house during these uncertain times. I booked a Junior Suite which came with access to the executive lounge with unlimited snacks and drinks from 18:00-22:00. I found out when I arrived at the hotel that there is no executive lounge due to Covid and they had placed some snacks and two tiny bottled of wine in the room. Which was okay.
The room did not have working telephone and the AC was not working. I asked them to have it checked. They suggested i should be moved to another room instead. Which they did very quickly. Now the next room TV, Refridgrator and coffee machine did not work. someone came to look at it and was busy with for 30 mins in the room and at the end he said he will make sure i get coffee sent in the room in the morning. which never happend.
They did not change my room number in the system, so when i arrived to have breakfast, they asked me if had made a reservation for breakfast. Later we found out i was still registerd under the inital room number and then i could have my alreday paid breakfast.
At the time of Checkout the staff did not bother to even ask if i had a good stay or if everything was okay. They just said we will charge yoru credit card and thank you.
I booked this stay to relax and i did everything but that.
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Date of stay: June 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HiltonRotterdam, General Manager at Hilton Rotterdam
Responded 30 Jun 2020
Dear Mrs. RoopaliH, Thank you for your review. I am sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. I would like to express my sincere apologies for falling short of our high service standards. I understand your frustration and will address your concerns with the team. Due to Covid we indeed have closed the executive lounge temporarily. As for the breakfast, guests are required to make a reservation for breakfast in order for us to not exceed the number of guests in the restaurant. This is the reason why the reception asks this, I am sorry that this was not explained to you. I hope we can welcome you in the near future to improve your impression. Kind Regards, Jolijn Zeeuwen General Manager
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An exquisite experience! Staying in the heart of Rotterdam for a few days The rooms are quiet, clean and modern… The breakfast is a five star dining extravaganza… Custom-made fruit, smoothies, fresh-baked on site, pastries… Bicycles available at the front desk for a modest charge. I’ll be staying here again for sure!
Special thanks to Paula in the executive lounge, Netta at the front desk, and Zenda in the restaurant for bringing me fresh Stroop waffles this morning!
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Date of stay: September 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hilton Rotterdam, Owner at Hilton Rotterdam
Responded 18 Sept 2023
Dear 297davez, We're truly delighted to receive your glowing review and learn about your exquisite experience during your stay with us! It's wonderful to hear that you enjoyed your room and especially thrilled that you found breakfast to be a five-star dining extravaganza - such a great comment, thank you! We're also pleased that you took advantage of our bicycle service, which is aimed at making your stay even more convenient. A special thank you for acknowledging our Team Members in the executive lounge, at the front desk, and in the restaurant for their outstanding service. We'll make sure to pass on your compliments to them. We look forward to having the pleasure of hosting you again in the future, and we'll strive to make your next stay equally memorable. Warm regards, Jolijn Zeeuwen General Manager
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The hotel is situated in a perfect location and has despite of its size a boutique hotel style and is furnished with design objects everywhere. The best is the warm welcoming and helpful staff especially supervisor Rens Boonstra and his team. Parking see Tipps. Enjoy!
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Date of stay: May 2021Trip type: Travelled as a couple
Room Tip:Tipp for parking inhouse: Make a reservation through ParkBee.com for 15 Euro per 24 hours or...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hilton Rotterdam, Owner at Hilton Rotterdam
Responded 11 May 2021
Dear Raphael, Thank you so much for your five star rating on Hilton Rotterdam. I am pleased to know you fully enjoyed your stay with us. Thank you for your kind words about Rens and the team. We look forward to welcoming you back in the near future. With kind regards, Jolijn Zeeuwen General Manager
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When considering a stay in the Rotterdam Hilton, the following might be useful info. Nice position in the city is the main asset. The lobby is not very welcoming. The space seems too big and the colours too beige. There is an executive lounge that might be fun when serviced and -therefore- used by guests. The rooms are not big and the bathroom too small for a five star establishment. Good shower, no bath. But it seems there are rooms that have both. The bed is hard, even with the requested topper. For the rest a good space. The bar is tended by kind youngsters who do not know what a Manhattan is but with Google assistance make a rather good one. Dinner at JAQ is simply tasty. Breakfast is a disappointment as the ‘American Pancakes’ are the ready made ones from the supermarket I once tried at home and only need a microwave to heat them. Attractively presented but PLEASE make your own.
So would I go again? Yes. Rotterdam does not have a great choice in the city center. There is a Marriott around the corner but, well, it is a Hilton that offered my family a good and comfortable time years ago. I would send them a message beforehand though, about what can be done to get back to what Rotterdam Hilton stood for. Perhaps it is all about the presence of a few of those experienced staff we ran into way back then. A true 5 star city hotel needs them.
And these pancakes!
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Date of stay: May 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hilton Rotterdam, Owner at Hilton Rotterdam
Responded 9 Jul 2021
Dear Ennea, I would like to thank you for you review and feedback. My apologies the mattress was too hard even with the topper. Unfortunately this is not something we can change easily. Your feedback concerning the breakfast will definitely be discussed with our Chef. Again thank you very much for giving both compliments and points of improvements to us and having the trust in us in visiting us again after your experience. We look forward to welcoming you in the future. Warm Regards, Jolijn Zeeuwen General Manager
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Excellent hotel, centrally located in Rotterdam near city centre and train station. We recently stayed here for 2 nights and we booked a club room with lounge access. Hotel was reasonably priced for Rotterdam, we stayed here and took the train to Amsterdam because hotels were half the price in Rotterdam. Train station was 10 mins walk and connections to Amsterdam were quick and easy.
Parking is chargeable and off site - about 10 mins walk. Was a little unclear about this. This was a little expensive but expected for city centre parking.
Room was large and spacious. Very modern and clean. They provided our son with a put up bed and we had a top floor room with nice views. Breakfast was served in the club lounge, and we had complimentary snacks and drinks in the early evening including wine and alcohol. Overall a very nice stay. Hotel is very modern and centrally located for those wanting to explore. Highly recommended.
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Date of stay: April 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hilton Rotterdam, Owner at Hilton Rotterdam
Responded 23 Aug 2022
Dear Mr/s. Sazkebab, Thank you so much for your great review and extensive feedback on Hilton Rotterdam. I am pleased to know you fully enjoyed your stay with us. We look forward to welcoming you back in the near future. With kind regards, Jolijn Zeeuwen General Manager
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We had two interconnecting rooms which were both clean and spacious with good views of the city and comfortable beds. The location is excellent, lots of restaurants and shops nearby and easy to get to other parts of the city. The measures taken to respond to Covid seemed appropriate and well managed, particularly the breakfast buffet which was replaced with a range of breakfast options served on trays, the Energizer menu was delicious. The service at the front desk was a little slow, and despite having booked parking as part of our advance rate, there was some confusion over this. But otherwise we had a comfortable stay in this very central location.
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Date of stay: August 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hilton Rotterdam, Owner at Hilton Rotterdam
Responded 11 Aug 2020
Dear Discover802847, Thank you very much for your review of your stay, sharing your feedback both positive and constructive. This will help us very much to enhance our services. We are pleased to see that you generally have enjoyed your stay at Hilton Rotterdam. I hope we will get the opportunity to improve your experience in our hotel upon you next visit. It is our goal to exceed the expectations of all our guests and deliver an excellent stay. We are looking forward to welcome you back to our hotel in the near future. Warm regards, Jolijn Zeeuwen General Manager
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In my world the Hilton conjured up images of a grandiose establishment but reality sometimes bites. Our stay was not a bad experience , however I felt that the room and lobby although clean was dated, back to the seven tee's. The huge loose carpet in the lobby looked grubby. The room was supposed to be serviced daily , but we had to ask for things to be cleaned. No complimentary water, no expresso machine in the room just a kettle. waiting in a que to ask for help. From the moment you walk in to the lobby, the décor is dated, cold and unwelcoming, much like the weather at the time, the staff did warm things up a bit, friendly and helpful, the lifts were old and temperamental, only complimentary filter coffee on offer in the lobby although there where basic pastries on offer, a good cup chino with the pastry would have gone a long way, guests love complimentary stuff. The location was good a few blocks away from Central Station, with tram stops across from the hotel . We prefer a more personal feel and the previous hotel we stayed in, delivered that and offered more and cost less. I think more suited to a corporate clientele.
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Date of stay: April 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Not a five star hotel in my opinion, cold, dated & impersonal
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hilton Rotterdam, Owner at Hilton Rotterdam
Responded 18 Apr 2023
Dear Mr. Thomas, Thank you for your stay in Hilton Rotterdam and for sharing your review. Sorry to read we could not meet your expectations regarding the hotel facilities. We will review your comments carefully and discuss within the team and see how we can elevate our guests experience. Hopefully we can welcome you in the future and improve your impression. Warm Regards, Jolijn Zeeuwen General Manager
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Dear guest, indeed you would need an adapter for your electrical devices in the Dutch Hilton hotels. A hairdryer is available in your room already. We do have a limited amount of adapters available at the reception. Should you need any other information, please do not hesitate to contact us directly.
Kind regards, Team Hilton Rotterdam
Dear Kathy, yes we offer babysitting service when you're staying in the hotel. Please let us know at least 48hrs in advance and we'll be happy to look after our youngest guests! Kind regards, Team Hilton Rotterdam
Dear guest, unfortunately our parking is only 1.90 high so we are not able to valet park your van. You can safely park in the nearby public Schouwburgplein parking at 300m from the hotel. Looking forward to welcome you! Kind regards, Hilton Rotterdam Marketing Team
There are more places to choose from in the Rotterdam area.
PRICE RANGE
HK$1,204 - HK$1,747 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton rotterdam hotel rotterdam, hilton international rotterdam, rotterdam hilton international
LOCATION
The NetherlandsSouth Holland ProvinceRotterdamCool
NUMBER OF ROOMS
254
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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