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This hotel lacks the title it must have had at one point in time. It needs a complete re-model and customer service training. It is a 2 star hotel at best. My first room, the air conditioning didn't work. It was 100 degrees outside, and...More
From so many trips realized in the past, this hotel was one of the best “cost x benefit” ratio. The location is spectacular, it has a very nice reception area, a small but sophisticated seating place, and on the roof top, an impressive restaurant with...More
Excellent location, the restaurant terrace view is superb as are the restataurant team. Breakfast fruit/pastry good.
The down side is: We were given an "upgrade" to a junior suite...we've been in more airy and comfortable dungeons. Reception: we asked 3 times to get the TV...More
Besides the fact that the rooms feel more like hostels than 5 star hotel suites, the staff is discourteous and unhelpful. During my stay, a hotel employee keyed into my room without knocking while I was naked in the shower, and had two guests with...More
1 Thank saladdais
Response from Vincenzo P, Direttore at Grand Hotel OrtigiaResponded 3 weeks ago
I am really sorry that you did not like our standard room but very surprised that you found our staff unfriendly. From the reviews of the other customers it is always extremely helpful. I am sorry you did not consider, in your evaluation,...More
Stayed here 5 nights during a recent trip to Sicily. It is a great location minutes from all the sites of beautiful Ortigia. Breakfast is served on the top floor overlooking the marina and harbor. We enjoyed using the hotel’s seasonal beach (€15 per person...More