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Mercure Madrid Plaza de Espana

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Calle Tutor 1 Corner Ventura Rodriguez, 28008 Madrid Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (254)
Room & Suite (129)
Dining (65)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 19/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Mercure Madrid Plaza de Espana
Updated 19/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#91 of 477 hotels in Madrid
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders GreenPartner
Mercure Madrid Plaza de España is a cosy hotel in the heart of Madrid with an elegant and refined atmosphere unique in the city. The hotel combines the French art de vivre and Spanish food and entertainment with its modern design. Our rooms are comfortable and luxurious, our cuisine is delectable and the technology we provide is cutting-edge. Need anything more? Just ask our excellent staff!
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Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Bar / lounge
Children's television networks
Taxi service
Conference facilities
Meeting rooms
Baggage storage
Car park
Wifi
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Concierge
Newspaper
Non-smoking hotel
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Laptop safe
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Family
Languages Spoken
English, French, Spanish, Italian

Location

Full view
100Great for walkers
Grade: 100 out of 100
320Restaurantswithin 0.5 km
78Attractionswithin 0.5 km
526Reviews40Q+A19Room tips
Traveller rating
  • 272
  • 190
  • 47
  • 10
  • 7
Time of year
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Popular mentions
oscarllopis2018 wrote a review Apr 2021
Barcelona, Spain23 contributions7 helpful votes
Wonderfull medium size hotel, perfectly located just a few blocks from good restaurant and bar areas. Modern rooms well maintained and a really nice crew. One of my favorite ones when traveling to Madrid. Nice informal restaurant to eat something or take a drink after work if you don´t want to go out.
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Review collected in partnership with Accorhotels.com
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
1 Helpful vote
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Response from Andreea Brindusa, Guest Services / Front Office at Mercure Madrid Plaza de Espana
Responded 20 Apr 2021
Dear Oscar, Thank you for such an incredible and lovely review about your experience at Mercure Plaza España! I am so honored and glad that you enjoyed your stay with us, your words about our hotel, our rooms, and our staff mean a lot and it is so wonderful that you had a good time in Madrid. We all look forward to welcoming you back on your next visit to! Keep safe Andreea Brindusa
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M-Elgawhergy wrote a review Apr 2021
Madrid, Spain170 contributions140 helpful votes
This is BY FAR the best service oriented hotel in Madrid. You CANNOT beat the location. Near everything and 2 minutes walk from bus and metro station. 10 minutes walk to Gran Via and major Madrid attraction. Every service is literally less than ten minutes walking. Tens of restaurants are less than five minutes away. There is also a 24 hour clinic, 2 minutes away and they do home/hotel visits. The Hotel has been totally renovated in 2017 and the property is in a wonderful shape (thanks to the great management). The hotel is also extremely safe and secured with 24 hours monitoring. Also, the hotel offers very nice traditional or intercontinental breakfast at its main restaurant; CHIPEN. That being said, the Staff of this hotel is what consistently making this property the best in my eyes (and I travel a lot annually and use Sofitel properties around the world). They provide much better service that nearly all five star hotels that I have been staying in. The staff of Mercure Madrid Plaza de España are extremely professional, kind and attentive. They go way beyond their call of duty to satisfy and accommodate their guests. Their absolute attention to details and their positive attitude really makes all the difference. I chose Mercure Madrid Plaza de España solely for that particular reason, which is the main forte of this property. And I have been choosing this hotel for the past 22 years for this particular reason. My last stay, which was a rather long one, was not any different. I totally enjoyed my stay at Mercure Plaza de España, and I was made to feel right at home. Every detail was noticed and fulfilled. Never had one single issue or concern. I would like to thank all the hotel's wonderful staff whom I had the pleasure of dealing with, starting from the hotel's manager Mr. Rafael and his deputy Ms.Adreea Brindusa, who made sure I had a wonderful stay. In addition, I am really grateful and thankful for all the other members of the staff: Juan, Lorenzo, Naomi, Hector and Mariya. Who all were absolutely helpful and kind to me throughout my stay. They all went to great length to ensure I felt comfortable and happy. Thank you all so very much. I would also like to mention the great housekeeping service that is always on time and always spotless clean with attention to details. I am looking forward to my next stay soon.
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Date of stay: March 2021
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carolyn teng... o wrote a review Nov 2020
15 contributions16 helpful votes
perfect location, excellent, very friendly, professional staff, free use of a gym across the street, great breakfast menu and service, very clean, and on a quiet street. BUT we arrived , just , after Christmas and the room had not been heated. Goodness when we put on the heating ( it took a vey long time to warm up the room ), we knew that it was on. The room shook , rattled, and ,rolled. Like- wise for the air conditioning during our summer stay. The rooms are smalland it would be nice to have a chair, some plants on the nice , big balcony. Do not stay out late because the cleaning crew will wake you up VERY early, talking loud and throwing the vacuum cleaners around. It is , also an , exquisite, pleasure to be lying in your bed at night and hearing every word said by the people in the neighboring room and to hear them showering , the toilette flushing.The walls are paper-thin. This Mercure is expensive when compared to other hotels of the same brand. ( the rooms are bigger and more modern at the other Mercure's ). The bathrooms and rooms , in general, need serious renovation. What a shame. this could have been a great hotel.
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Date of stay: August 2020
Rooms
Location
Service
Room Tip: we ere there in 2014 and 2915 so ,maybe, they have renovated the rooms since then. It was, also,...
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1 Helpful vote
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Response from Andreea Brindusa, Guest Services / Front Office at Mercure Madrid Plaza de Espana
Responded 18 Nov 2020
Dear Carolyn, Thank you very much for your evaluation and your comments. I´m so sorry to read about the problems that you had on the room during your stay, we always take note of this comments and we try to improve for your next stay with us. I hope you decide to return to our hotel soon and we will probe that we can improve and solve this problems. Thank you again and I hope to see you soon. Best regards. Héctor.
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M-Elgawhergy wrote a review Oct 2020
Madrid, Spain170 contributions140 helpful votes
I have been staying in this property for about 20 years (since it was a Sofitel property). I keep coming back because of the unique location of the hotel and the great hotel staff that this particular property had over the years. In 2020, and during these hard times, I stayed at Mercure Plaza De España for two long stays in June and in October. Both stays were impeccable. All the hotel staff did everything possible to make me feel safe, welcomed and happy with my stay. All the front desk staff and management were absolutely welcoming, helpful and courteous. I would like to thank every single one of them for their help during my stays. Lorenzo, Juan, Hector, Andreea and Naomi. Especially, LORENZO, who I had the pleasure of knowing, he has been working at the hotel for years; he made certain that all my needs were met and beyond. He is a credit to this hotel. Also, Andreea, who is extremely helpful and attentive, she made sure my preference were met and maintained throughout my stay. As well as Naomi who also was wonderfully helpful and assisted me with my daily requests and always with a smile and made me fee welcomed and at home. Finally, Juan, who has also been working here for a number of years, Juan was always there for my requests and followed them up carefully. Housekeeping was prompt and spotless. All my preferences were passed on to various housekeeping personnel, so that I never had to request anything. ANGEL, a long time member of this hotel’s wonderful staff, although was on vacation, went out of his way to ensure that I had a great stay. Such attitude is Really, what makes this property great besides its location, is the wonderful staff it has been blessed with. Thank You ALL very much again. We will be coming back To Mercure Plaza de España.
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Date of stay: October 2020Trip type: Travelled solo
2 Helpful votes
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Response from Andreea Brindusa, Guest Services / Front Office at Mercure Madrid Plaza de Espana
Responded 23 Oct 2020
Dear Mr. Elgawhergy, Thank you for the fantastic review of the Mercure Plaza de España. It was a pleasure reading about the excellent service you received from our staff. We strive to do this every day, so we thank you for acknowledging our efforts. Thanks again for allowing us to be of service, and we hope to have the pleasure of doing so again soon. Andreea
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Pat P wrote a review Jul 2020
Province of Barcelona, Spain8 contributions4 helpful votes
I would like to share my extremely pleasant stay at the Mercure Madrid Plaza de Espana during my stay from 02 -06 July. From the moment we arrived, Andrea who was at the reception, greeted us warmly and with enhusiam. The rest of the staff with whom I had contact were also extremely kind and went out of their way to assure that my stay was pleasureable. Juan, Lorenzo, Noemi and the others whose name I did not get, Thank you. The room was well appointed and the location was perfect for getting around both by foot or with public transport. The metro Plaza Espana is close and there are many buses only a 2 min walk away. I am already looking forward to my next trip to Madrid and staying at the Mercure Madrid Plaza de Espana. Thanks for making my days in Madrid. P
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Date of stay: July 2020
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Response from Andreea Brindusa, Guest Services / Front Office at Mercure Madrid Plaza de Espana
Responded 18 Jul 2020
Good morning from Madrid, Thank you very much for your lovely comments.The entire team greatly appreciates your words and is happy that your stay was so pleasant. We hope to see you soon. Thank you very much again. Best regards. Héctor.
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PRICE RANGE
US$91 - US$174 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure madrid plaza de espana hotel madrid, sofitel madrid, accor madrid plaza de espana, madrid sofitel
LOCATION
SpainCommunity of MadridMadridArguelles / Moncloa - Aravaca / Princesa
NUMBER OF ROOMS
97
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Frequently Asked Questions about Mercure Madrid Plaza de Espana
Which popular attractions are close to Mercure Madrid Plaza de Espana?
Nearby attractions include EL BÚHO GAMES - La Zona Escape Experience (0.5 km), Templo de Debod (0.4 km), and Museo Cerralbo (0.2 km).
What are some of the property amenities at Mercure Madrid Plaza de Espana?
Some of the more popular amenities offered include free wifi, a lounge, and breakfast buffet.
Which room amenities are available at Mercure Madrid Plaza de Espana?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mercure Madrid Plaza de Espana?
Guests can enjoy a lounge, breakfast, and a snack bar during their stay.
Is parking available at Mercure Madrid Plaza de Espana?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Mercure Madrid Plaza de Espana?
Conveniently located restaurants include Enklima, Origen Taberna, and Vega Alamo.
Are any cleaning services offered at Mercure Madrid Plaza de Espana?
Yes, dry cleaning and laundry service are offered to guests.
Does Mercure Madrid Plaza de Espana offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at Mercure Madrid Plaza de Espana?
The staff speaks multiple languages, including English, Spanish, French, and Italian.
Are there any historical sites close to Mercure Madrid Plaza de Espana?
Many travellers enjoy visiting Royal Palace of Madrid (0.9 km), Plaza Mayor (1.2 km), and Museo Cerralbo (0.2 km).
Is Mercure Madrid Plaza de Espana accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.