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The Westin Palace Madrid

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Plaza de las Cortes 7, 28014 Madrid Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (2809)
Room & Suite (854)
Dining (314)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 14/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Palace Madrid
Updated 14/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#73 of 477 hotels in Madrid
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders GreenPartner
Built by order of King Alfonso XIII in 1912, The Westin Palace, Madrid was recently restored to its original splendor. Situated near the Prado museum, historic monuments and some of the best tapas restaurants in town, It is listed in the Condé Nast Traveler "Gold List 2010" as one of the best hotels in Spain.
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Full view
Property amenities
Paid private parking nearby
Wifi
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Airport transportation
Business Centre with Internet Access
Conference facilities
Parking
Paid wifi
Sauna
Restaurant
Breakfast available
Breakfast in the room
Car hire
Banquet room
Meeting rooms
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shops
ATM on site
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Desk
Fireplace
Housekeeping
Minibar
Flatscreen TV
Complimentary toiletries
Interconnected rooms available
Room service
Safe
Telephone
Iron
Refrigerator
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Business
Languages Spoken
English, French, Spanish, German and 1 more
Hotel links
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Location

Full view
100Great for walkers
Grade: 100 out of 100
496Restaurantswithin 0.5 km
161Attractionswithin 0.5 km
4973Reviews64Q+A100Room tips
Traveller rating
  • 3,129
  • 1,290
  • 351
  • 113
  • 90
Time of year
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Popular mentions
Tami wrote a review May 2021
1 contribution
This is a review long overdue. First, we would like to say thank you to Paloma for making our stay extra special. As a Marriott elite member, Paloma upgraded us to a junior suite upon check-in. Breakfast was plentiful and delicious and was served in their beautiful dining room, under the Rotunda (please note that this was pre-pandemic time so not sure if anything has changed since then). The suite was spacious and elegantly designed. Concierge was very helpful in booking us a paella dinner last minute. Location was excellent, close to Retiro Park, and other walkable sites of interest. We cannot wait to revisit Spain once this pandemic crisis is over and will likely be staying here again.
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Date of stay: May 2021Trip type: Travelled as a couple
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Response from Paloma Hidalgo, Other at The Westin Palace Madrid
Responded 3 weeks ago
Dear Tammy2147, Thank you so much for this wonderful review regarding your stay and for the special mention to me. I have shared your amazing comments with all the team to celebrate that we were able to exceed your expectations with the hotel and the service provided by our staff. Thank you for your loyalty to Marriott Bonvoy and looking forward to welcoming you again in the very near future, My best personal regards, Paloma Hidalgo Rooms Division Manager
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Ogi0 wrote a review May 2021
Sofia, Bulgaria14355 contributions555 helpful votes
+1
We visited the hotel in early May for a week-long stay with my brother's family. The hotel is in a historic building, but is extremely well maintained with extremely well maintained cleanliness in common areas and rooms. It is conveniently located next to the parliament and next to the Prado Museum. I am Bonvoy Titanium and one of the two rooms was upgraded to an executive suite. Rooms are spacious with very comfortable beds and large bathrooms (not typical of historic hotels). Breakfast due to the Kovid epidemic is an assisted buffet but with a great variety and quality products (I highly recommend it). The hotel has three restaurants and a bar, we tried all three restaurants - they are great, I also recommend them. During our stay we rented a car, the hotel has a parking lot that avoids the requirements of the green zone in Madrid (very convenient for foreigners). The service during our entire stay was excellent.
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Date of stay: May 2021
Value
Service
Sleep Quality
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Response from Paloma Hidalgo, Other at The Westin Palace Madrid
Responded 10 May 2021
Dera Ogi0, Thank you so much for taking the time to write this amazing review regarding your stay with us and for your loyalty to Marriott Bonvoy as Titanium Elite Member! I have shared your experience with all the hotel team to celebrate that we were able to exceed your expectations with the services provided by our staff. Looking forward to welcoming you back in the very near future, My best regards, Paloma Hidalgo Rooms Division Manager
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equinoxAZ wrote a review Apr 2021
Vienna, Austria103 contributions45 helpful votes
+1
We have visited the Westin Palace Madrid for 5 night stays over the last two months and will return in May. This property is impressive and beautiful. The rooms are well appointed and updated with respect to the grand history of the building. We stayed in two different suites and both were well appointed and comfortable. The dining options are exceptional, we chose to have a full board option because we were not sure of the status of dining off property. The food was plentiful and delicious. We have been so appreciative and impressed with all of the staff. The rooms are kept clean, the front desk assisted us with all questions-including arranging for PCR testing visits to the hotel-prior to our flights. The staff in the Rotunda restaurant are superior. The location is perfect walking distance to the major museums, Gran Via, Plaza Mayor and Puerta del Sol. While we all wait for the days of unlimited travels and freedoms, we are grateful for the accommodations and staff at The Westin Palace Madrid.
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Date of stay: April 2021Trip type: Travelled with family
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Response from Paloma Hidalgo, Other at The Westin Palace Madrid
Responded 22 Apr 2021
Dear equinoxAZ, Thank you so much for taking the time to write this amazing review that I have already shared with the team to celebrate that we were able to exceed your expectation in both past stays. Please feel free to contact me at westinpalace.madrid@westin.com and let me know the dates of your reservation in May to take care of your stay Looking forward to welcoming you very soon, Warm regards, Paloma Hidalgo Rooms Division Manager
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Tom_M71 wrote a review Apr 2021
Guadalajara, Mexico168 contributions125 helpful votes
My family and I stayed here for a few nights during Easter. The hotel is majestic on the outside, built in 1912, and is in a prime location on Avenida Del Prado. While the hotel rooms appear to have been recently refurbished, it seems it was only partial as the bathrooms are very aged in appearance and the hallways and bedroom / corridor doors are old style. I did not like this and hopefully the hotel will get around to these remaining upgrades shortly. Overall the service was very good and our rooms were upgraded. Lots of precautions were taken for Covid with hand sanitizer stations throughout the hotel (but not in the business center). The buffet breakfast was “assisted buffet” where hotel staff handed served you what you requested.
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Date of stay: April 2021Trip type: Travelled with family
2 Helpful votes
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Response from Paloma Hidalgo, Other at The Westin Palace Madrid
Responded 6 Apr 2021
Dear Tom_M71, We really appreciate the time taken to share your experience during your recent visit with your family. I have shared your feedback with all the team to celebrate that we were able to exceed your expectations with the service provided by our staff. Looking forward to welcoming you and your family back in the very near future, Warm regards, Paloma Hidalgo Rooms Division Manager
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Goncalo Sousa Correia wrote a review Feb 2021
33 contributions51 helpful votes
Coming back to The Westin Palace is always a pleasure. During these pandemic times, to have the possibility to stay at a luxury, iconic and historic hotel like the Palace is a pleasure. In the first place, my best regards to the entire team. They keep up all the Westin standards and take care of all details. Secondly, the luxury suite where I stayed is a gem of the hotel. Balcony with direct views to Prado, Neptuno, Cibeles, and so on. Highly recommend! How good it is to sleep at the Heavenly Bed. And the great amenities of Loewe are a plus! Then, the F&B. La Rotonda is simply impressive - as it is its food offer. Fantastic breakfast. Finally, the service: this is the secret for the success of any hotel. Thank you so much to everybody I met during my stay and made my experience so unique. Special words to Paloma, Pilar, Peggy, Carlos y Aurelia. Hasta muy pronto y gracias por todo!
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Date of stay: February 2021
Value
Cleanliness
Service
2 Helpful votes
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Response from Paloma Hidalgo, Other at The Westin Palace Madrid
Responded 24 Feb 2021
Dear GoncaloSousaCorreia, On behalf of all the team, thank you so much for such a wonderful review regarding your recent stay with us! It was a real pleasure to meet both of you and I have alredy shared your excellent feedback with our associates to celebrate that we were able to exceed your expectations, mainly with the service received. Looking forward to welcoming you back in the very near future, Warm regards, Paloma Hidalgo Rooms Division Manager
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PRICE RANGE
US$232 - US$475 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin palace madrid hotel madrid, westin madrid, madrid westin, westin palace madrid
LOCATION
SpainCommunity of MadridMadridHuertas / Literary Quarter (Barrio de Las Letras) / Cortes / Centro
NUMBER OF ROOMS
470
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Frequently Asked Questions about The Westin Palace Madrid
Which popular attractions are close to The Westin Palace Madrid?
Nearby attractions include Prado National Museum (0.3 km), Museo Nacional Thyssen-Bornemisza (0.1 km), and Sunset 80s (0.3 km).
What are some of the property amenities at The Westin Palace Madrid?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at The Westin Palace Madrid?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin Palace Madrid?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Palace Madrid?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to The Westin Palace Madrid?
Conveniently located restaurants include Los Desamparados, Lola Si Mola, and El Sur de Huertas.
Are there opportunities to exercise at The Westin Palace Madrid?
Yes, guests have access to a fitness centre and a sauna during their stay.
Does The Westin Palace Madrid have an airport shuttle?
Yes, The Westin Palace Madrid offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is The Westin Palace Madrid located near the city centre?
Yes, it is 0.5 km away from the centre of Madrid.
Are any cleaning services offered at The Westin Palace Madrid?
Yes, dry cleaning and laundry service are offered to guests.
Does The Westin Palace Madrid offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.