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The Level at Melia Castilla

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Calle del Poeta Joan Maragall, 43, 28020 Madrid Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (23)
Room & Suite (46)
Dining (2)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 23/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Level at Meliá Castilla
Updated 23/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#44 of 482 hotels in Madrid
Location
Cleanliness
Service
Value
The Level at Meliá Castilla se encuentra dentro del gran complejo Meliá Castila, y absolutamente todo en este selecto establecimiento está pensado para que vivas una experiencia única y recibas un trato cercano y altamente personalizado. Este hotel es el lugar ideal tanto si visitas la capital para hacer negocios como si lo que buscas es el placer de sumergirte en la vida urbana de una de las ciudades más carismáticas del mundo. Junto al paseo de la Castellana, eje principal de comunicación de Madrid con los principales atractivos históricos y culturales de la ciudad, el hotel está al lado del estadio del Santiago Bernabéu, próximo a museos y centros comerciales, y perfectamente comunicado con cualquier punto de la ciudad, aeropuerto y estación de tren. La excelencia del servicio The Level, provoca experiencias diseñadas a medida de los clientes. En The Level Lounge, se vive la hospitalidad en esencia pura mientras compartes aperitivos, snacks y refrescos durante todo el día.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Conference facilities
Baggage storage
Wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Concierge
Newspaper
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
VIP room facilities
Laptop safe
Minibar
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Languages Spoken
English, Spanish
Hotel links
Special Offer:Book now on our website

Location

Full view
100Great for walkers
Grade: 100 out of 100
247Restaurantswithin 0.5 km
21Attractionswithin 0.5 km
75Reviews1Q+A4Room tips
Traveller rating
  • 74
  • 1
  • 0
  • 0
  • 0
Time of year
Traveller type
Language
Selected filters
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  • English
Popular mentions
Kimberly D wrote a review Mar 2020
Madrid, Spain1 contribution
Upon checking in, the staff at The Level Castilla were very friendly! Our room was spectacular and The Level Lounge was equipped with everything you can imagine. Throughout my short stay, I was very pleased with everything! Thank you so much, I will be back soon!
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Date of stay: February 2020
Cleanliness
Service
Sleep Quality
Helpful
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Response from Guest E, Guest Experience Manager at The Level at Meliá Castilla
Responded 11 Mar 2020
Dear kimberlydU1819RX, We would like to thank you so much for taking the time to complete your feedback after choosing us recently! We are delighted to see that after choosing our executive Lounge "THE LEVEL" we could reach your expectations in terms of service and equipment both in the Lounge and room as well. It will be a real pleasure to welcome you back here. Yours sincerely, Nieves Tiessen - Guest Experience Manager
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Poleon999 wrote a review Jan 2020
Birmingham, United Kingdom39 contributions8 helpful votes
Hotel's Favourite
We stayed 9 nights at the level and all I can say I never wanted to leave. You have tranquility if you want to get out the hustle and just relax. We were taken care of as if we were family. The team work so hard replenishing and making sure you are taken care of. The breakfast, snacks, drinks just what you need. Sometime we would come in the afternoon and just relax, recoup and chat until dinner. If I'm back in madrid this will be where I am staying!!! Thank you for making our stay memorable but wonderful!!!
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Date of stay: December 2019Trip type: Travelled as a couple
2 Helpful votes
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Response from Guest E, Guest Experience Manager at The Level at Meliá Castilla
Responded 3 Jan 2020
Dear Poleon999, Thank you so much for taking the time to complete your feedback after visiting us recently. It's such an honour for the whole to hear that you were so confortable that you never wanted to check out and that you were taken care as family. In our THE LEVEL has been specially created to make you feel like home so we are delighted to see that we got it! It would be a pleasure to welcome you back soon and thank you very much for choosing us. Yours sincerely, Nieves Tiessen - Guest Experience Manager
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Brian E. wrote a review Nov 2019
2 contributions
This review is for The Level Lounge at The Melilla Castilla. My uncle and I spent some time relaxing in this beautiful space, and were treated to an exceptional experience. There was a great selection of appetizers available, including meats, cheeses, vegetables, and some sweets. There were also alcoholic beverages available during the time we were there (usually for a few hours in the evening), as well as water, soda, etc. Silvia made sure we were well situated and comfortable in the lounge. Her detailed attention to each customer is something that should be recognized, as her kindness and positive attitude made our already positive experience even more fantastic. Esther was also extremely pleasant and made sure we had everything we needed. I would definitely consider returning to stay at The Level in the Melia Castilla on future trips to Madrid. Nice job by all of the staff! Best regards, Brian
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Date of stay: November 2019Trip type: Travelled with family
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Response from Guest E, Guest Experience Manager at The Level at Meliá Castilla
Responded 4 Nov 2019
Dear BE1256, We would like to give you our most sincere thanks for taking the time to complete such detailed and nice feedback after staying with us. It's a pleasure to know that you had an exceptional experience in our THE LEVEL, specially created to make you feel like home. Also it's so nice to know that you would consider to come back in a near future. We will pass the information to the colleagues involved in make you stay an outstanding experience and definetely we are looking forward to seeing you again soon! Our warmest greetings, Nieves Tiessen
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António VB wrote a review Oct 2019
Sintra, Portugal555 contributions223 helpful votes
This is truly an amazing experience, it’s 6 stars! The room is amazing with quality everything and the Level lounge is what you would expect as a VIP guest in the best hotels in the World. It’s really good and there is nothing else in Madrid that comes even close.
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Date of stay: October 2019Trip type: Travelled on business
1 Helpful vote
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Response from Guest E, Guest Experience Manager at The Level at Meliá Castilla
Responded 4 Nov 2019
Dear antonioVBoas, It's such an honour for the whole team to read your impressions after choosing us recently! Thank you so much for taking the time to complete your feedback, we are delighted to see that we exceeded your expectations in our THE LEVEL area. We will pass your review to all the involved team in order to encourage them to keep giving the best for your next stays! It will be a pleasure to welcome you back again. Yours sincerely, Nieves Tiessen
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CLGS_GS wrote a review Oct 2019
Melbourne, Australia142 contributions78 helpful votes
Having discovered Melia hotels in Hanoi and stayed at others in Vietnam and Barcelona we happily booked a couple of nights in a room on The Level at the Melia Castilla in Madrid. The Melia provides a consistent level of service at its properties and everything from check in to check out lived up to our prior experience. The Level rooms at the Melia Castilla are well appointed and well maintained, and The Level Lounge is excellent with very friendly and accommodating staff, good food and beverage choice and a pleasant atmosphere. The Melia Castilla is not 100% central in Madrid but that is easily accessible via the Metro.
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Date of stay: October 2019Trip type: Travelled as a couple
4 Helpful votes
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Response from Guest E, Guest Experience Manager at The Level at Meliá Castilla
Responded 19 Oct 2019
Dear CLGS_GS, Thank you so much in advance for taking the time to complete your feedback after staying with us! It's a pleasure for all the Team to hear you kind Comments after choosing our THE LEVEL area. Definetely we are very proud to know that we exceded your expectations so hopefully we have the chance to welcome you again in a near future. Yours sincerely, Nieves Tiessen
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Previous
PRICE RANGE
US$187 - US$350 (Based on Average Rates for a Standard Room)
LOCATION
SpainCommunity of MadridMadridFinancial District (Paseo Castellana) / Castillejos / Tetuán
NUMBER OF ROOMS
100
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Frequently Asked Questions about The Level at Meliá Castilla
Which popular attractions are close to The Level at Meliá Castilla?
Nearby attractions include Centro de Exposiciones Arte Canal (0.4 km), En-Tono Karaoke (0.4 km), and Covent Garden (0.3 km).
What are some of the property amenities at The Level at Meliá Castilla?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at The Level at Meliá Castilla?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to The Level at Meliá Castilla?
Conveniently located restaurants include La Pinta y la Vina, De Maria- Calle Felix Boix, and La Piperna.
Are there opportunities to exercise at The Level at Meliá Castilla?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at The Level at Meliá Castilla?
Yes, dry cleaning and laundry service are offered to guests.
Does The Level at Meliá Castilla offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Level at Meliá Castilla?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Level at Meliá Castilla?
Many travellers enjoy visiting Royal Palace of Madrid (5.2 km), Plaza Mayor (5.2 km), and Museo Cerralbo (4.6 km).
Is The Level at Meliá Castilla accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.