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Pestana Plaza Mayor Madrid

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Calle Imperial 8, 28012 Madrid Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (285)
Room & Suite (78)
Dining (32)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Staff required to regularly wash hands
Updated 10/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 10/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#43 of 474 hotels in Madrid
Location
Cleanliness
Service
Value
The Pestana Plaza Mayor Madrid is a unique and unparalleled luxury hotel, paying tribute to the work of weavers, embroiderers, blacksmiths, carpenters and potters. It’s also a tribute to its original architecture, where every exposed brick on its strong walls bears the scars of history in a simple and natural way.
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Full view
Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children's television networks
Highchairs available
Taxi service
Wifi
Rooftop pool
Pool with view
Indoor pool
Outdoor pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Outdoor dining area
Business Centre with Internet Access
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
Solarium
Steam room
Rooftop terrace
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Sun deck
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Bathrobes
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Spanish

Location

Full view
100Great for walkers
Grade: 100 out of 100
961Restaurantswithin 0.5 km
264Attractionswithin 0.5 km
385Reviews6Q+A12Room tips
Traveller rating
  • 304
  • 46
  • 17
  • 7
  • 11
Time of year
Traveller type
Language
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Popular mentions
Manuel L wrote a review 2 May
1 contribution
I booked this hotel for a couple gateaway and it was fantastic. The people from the frontdesk super responsive and very nice. It has a very nice Spa in the basement and it is included in the room rate. If possible book a room with views to the Plaza Mayor, best views in Madrid. I would recommend this hotel to anyone visiting Madrid for tourism. Best location ever.
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Date of stay: May 2021
Cleanliness
Service
Sleep Quality
Room Tip: choose a room with views to the Plaza Mayor. Totally worth it.
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Joana Martins wrote a review Apr 2021
1 contribution
Luxurious hotel with a prime location in the center of Madrid. The staff is very polite and always willing to help. They do speak several languages, specifically french which was a plus Beds really confortable and a nice shower.
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Date of stay: April 2021
Location
Cleanliness
Service
Trip type: Travelled on business
Room Tip: The Rooms with a Plaza Mayor View are amaizing
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camillefln wrote a review Mar 2021
6 contributions
I highly recommend this hotel. I booked a superior room with view on Plaza Mayor, and the balcony was perfect to enjoy the beautiful view. The room was big and very well decorated. Breakfast is amazing, and you order from a menu. The rest of the items are individually packed in glass container, very well adjustment to the covid situation. The staff is very professional and friendly and are here for helping you on any subject. Concerning the spa, the ambiance feels so cozy and massage was amazing ! Luisa has angel hands and I highly recommend to book with her, this woman has reached my top 3 of massage from my entire life !
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Date of stay: March 2021
Value
Rooms
Service
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Marie-Louise B wrote a review Mar 2021
4 contributions
The rooms are very nice decorated and are very quite. The hotel is located at the Paza Mayor, near Plaza del Sol and a lot of shopping streets. The Prado Museum can be reached on foot in a few 20 minutes. The staff is very friendly and allways helpfull. I would stay again in this hotel.
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Date of stay: February 2021
Value
Sleep Quality
Room Tip: Rooms with view to the Plaza Mayor
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Response from Ricardo Lorenzo, Guest Services / Front Office at Pestana Plaza Mayor Madrid
Responded 2 Mar 2021
Dear Marie Louise, On behalf of our entire team at Pestana Plaza Mayor Madrid, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Plaza Mayor Madrid. Best regards, The Team at Pestana Plaza Mayor Madrid
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Géraldine F wrote a review Feb 2021
8 contributions1 helpful vote
+1
What an incredible journey at Pestana Hotel. Amazing breakfast, spa experience, thanks you to the staff for this warm welcome and kindness all over our stay at Pestana. Big + for the incredible spa and pool !!
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Date of stay: February 2021Trip type: Travelled as a couple
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Response from Raúl Fresneda, Atención al cliente/recepción at Pestana Plaza Mayor Madrid
Responded 24 Feb 2021
Dear Géraldine, Thank you for your feedback on your stay at Pestana Plaza Mayor - Madrid. We are pleased to hear that you enjoyed the experience and our team's service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence. It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Plaza Mayor - Madrid, and we look forward to welcoming you again soon. Best regards, The Team at Pestana Plaza Mayor - Madrid
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PRICE RANGE
US$165 - US$291 (Based on Average Rates for a Standard Room)
LOCATION
SpainCommunity of MadridMadridSol / Centro / Austrias
NUMBER OF ROOMS
90
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Frequently Asked Questions about Pestana Plaza Mayor Madrid
Which popular attractions are close to Pestana Plaza Mayor Madrid?
Nearby attractions include Plaza Mayor (0.06 km), Mercado San Miguel (0.2 km), and Five Mon-keys Escape Game (0.1 km).
What are some of the property amenities at Pestana Plaza Mayor Madrid?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Pestana Plaza Mayor Madrid?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pestana Plaza Mayor Madrid?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Pestana Plaza Mayor Madrid?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Pestana Plaza Mayor Madrid?
Conveniently located restaurants include Ástor, Restaurante DCorazon, and Steakburger Arenal.
Are there opportunities to exercise at Pestana Plaza Mayor Madrid?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is Pestana Plaza Mayor Madrid located near the city centre?
Yes, it is 0.5 km away from the centre of Madrid.
Are any cleaning services offered at Pestana Plaza Mayor Madrid?
Yes, dry cleaning and laundry service are offered to guests.
Does Pestana Plaza Mayor Madrid offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Pestana Plaza Mayor Madrid?
The staff speaks multiple languages, including English and Spanish.