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NH Collection Palacio de Burgos

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Calle Merced 13, 09002 Burgos Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (997)
360
Panoramas (13)
Room & Suite (170)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 25/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from NH Collection Palacio de Burgos
Updated 25/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 42 hotels in Burgos
Location
Cleanliness
Service
Value
Travellers' Choice
The NH Collection Palacio de Burgos hotel in Burgos is located right in the city center, perfect for getting to know one of Spain's most interesting and cultural cities and the surrounding Castilian region.
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Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Business Centre with Internet Access
Conference facilities
Baggage storage
Concierge
Car park
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Non-smoking hotel
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Telephone
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Quiet
Languages Spoken
English, French, Spanish
2265Reviews24Q+A83Room tips
Traveller rating
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  • 141
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  • 35
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Popular mentions
chio c wrote a review May 2021
Madrid, Spain69 contributions20 helpful votes
+1
1. We could not sleep well at night because there is a lot of noise when people and cars pass on the street during the night and early morning, because the windows do not seal well. 2. There is not enough light in the room and above all, the cable of the hair dryer caused a short circuit, had some sparks, which gave us a great scare, and consequently the room was left without light because the fuses were burned out. They didn't offer me any apologies or anything, they didn't show any concern for the guest either. We were left badly asleep and annoyed with the Hotel, since we could not take advantage of the day as we wanted due to lack of sleep. 3. In the assisted breakfast the waitress was in a bad mood, she did everything with annoyance, we did not want to bother her a second time when we wanted to ask for other things, we preferred to stay a little hungry. This NH Collection definitely does not measure up to any other we have stayed at in the past, I would not go back.
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Date of stay: April 2021Trip type: Travelled with family
Room Tip: Try another Hotel
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1 Helpful vote
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Response from Alfonso Ruiz Ferreiro, Director General at NH Collection Palacio de Burgos
Responded 4 weeks ago
Dear Chiocres, Thank you for sharing your experience on Tripadvisor and for choosing our hotel during your stay in Burgos. At the NH Collection Palacio de Burgos we work daily to offer the best service to our customers, which makes us sad to know that on this occasion we have not managed to achieve their expectations. We take note of your observations, which will be shared with all our team to keep improving. We hope to have the opportunity to meet you again at our hotel. Sincerely
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Ninelegoctopus wrote a review May 2021
Pozuelo de Alarcon, Spain57 contributions31 helpful votes
This place is a joke. It is empty but we got interior patio views. Our luggage was delivered but we had to bring it up to the room ourselves. We have recently been to three and two star hotels where our luggage was delivered to our room. This is apparently a four star hotel. There is no lunch or room service. The phone to call the front desk doesn’t work and there is no laundry bag. In summary, avoid it.
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Date of stay: April 2021Trip type: Travelled solo
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Response from Alfonso Ruiz Ferreiro, Director General at NH Collection Palacio de Burgos
Responded 4 weeks ago
Dear Ninelegoctopus, Thank you for sharing your experience on Tripadvisor and for choosing our hotel during your stay in Burgos. At the NH Collection Palacio de Burgos we work daily to offer the best service to our customers, which makes us sad to know that on this occasion we have not managed to achieve their expectations. We take note of your observations, which will be shared with all our team to keep improving. We hope to have the opportunity to meet you again at our hotel. Sincerely
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Thomas G wrote a review Mar 2021
Meudon, France2 contributions1 helpful vote
Great hotel, with exceptional quality of staff, great restaurant, and nice rooms at a previledge location in Burgos. El Sid and Saint Dominic city. Histoy, tradition and fun. Worth visit and time to discover it all
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Review collected in partnership with NH Hotels
Date of stay: March 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Alfonso Ruiz Ferreiro, Director General at NH Collection Palacio de Burgos
Responded 26 Apr 2021
Dear 687thomas, Thank you for choosing NH Collection Palacio de Burgos and for sharing your experience with us. Our Guests' happiness is for us the most important thing, so we're honored to receive your compliments. Looking forward to have you back soon. Best regards, Alfonso Ruiz General Manager
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andrew g wrote a review Nov 2020
Chiclana de la Frontera, Spain62 contributions24 helpful votes
We wouldn't stay anywhere else in Burgos. The hotel is well situated - just a 5 minute walk from the busy main square and bars/restaurants. There is a small private underground car park, 18€ per night in 2020, and another cheaper underground public car park a short walk away. The hotel is in an ancient building attached to a church and the most noticeable thing is the beautiful interior. Airy, spacious and tasteful. Rooms are generally spacious with a well-equipped bathroom (shower only in our experience) and a large comfy bed with 2 pillows each. Owing to Covid the tea/coffee making facilities have been withdrawn which is a shame. We've never had any meals in the hotel as we always find eating away from hotels cheaper and more interesting. We've stayed in other NH hotels and this is definitely our favourite. On the last occasion I made the silly mistake of leaving without emptying the room safe. Half an hour down the motorway Alberto on reception took the time to find my mobile number and advise me. On returning to the hotel he was there waiting with my passports! If there's one thing that draws us back is the charming, helpful front desk staff.
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Review collected in partnership with NH Hotels
Date of stay: November 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Alfonso Ruiz Ferreiro, Director General at NH Collection Palacio de Burgos
Responded 9 Nov 2020
Dear Andrew g, Thank you very much for your feedback following your recent stay with us at the NH Collection Palacio de Burgos Hotel. We thank you for taking the time to do this and we hope to welcome you back again in the near future. Best regards. Alfonso Ruiz General Manager
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Fleurii wrote a review Aug 2020
Baarn, The Netherlands10 contributions4 helpful votes
The hotel offers you the great opportunity to stand in the city centre in less than five minutes. Beside this, the atmosphere in the NH hotel is great and tranquile. And when you wake up after a good night rest, the breakfast is a surprise. A lot of choice and very friendly people. Because of all the corona measures it takes a bit longer to order, but that is comprehensible.
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Date of stay: August 2020Trip type: Travelled with family
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Response from Alfonso Ruiz Ferreiro, Director General at NH Collection Palacio de Burgos
Responded 19 Aug 2020
Dear Julia T, Thank you so very much for taking the time to share your experience of The NH Collection Palacio de Burgos on Tripadvisor. It was an enormous pleasure to have you staying with us for this occasion and I am thrilled to read of what an enjoyable and memorable stay you had. The NH Collection Palacio de Burgos is rather a special place and it always feels like such an achievement when this is recognised by our visitors. I very much hope to have the pleasure to welcome you back to your new Burgos home in the near future. Warm regards, Alfonso Ruiz General Manager
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PRICE RANGE
US$96 - US$205 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
nh palacio de la merced hotel burgos, nh hotels burgos, nh hotel burgos
FORMERLY KNOWN AS
NH Palacio de la Merced
LOCATION
SpainCastile and LeonProvince of BurgosBurgos
NUMBER OF ROOMS
110
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Frequently Asked Questions about NH Collection Palacio de Burgos
Which popular attractions are close to NH Collection Palacio de Burgos?
Nearby attractions include Catedral De Burgos (0.3 km), Capilla de Los Condestables (0.3 km), and Historic Center of Burgos (0.2 km).
What are some of the property amenities at NH Collection Palacio de Burgos?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at NH Collection Palacio de Burgos?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at NH Collection Palacio de Burgos?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at NH Collection Palacio de Burgos?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to NH Collection Palacio de Burgos?
Conveniently located restaurants include Norte Gastrobar, Gaia Restaurante Vegetariano, and El huerto de Roque.
Are there opportunities to exercise at NH Collection Palacio de Burgos?
Yes, guests have access to a fitness centre during their stay.
Is NH Collection Palacio de Burgos located near the city centre?
Yes, it is 0.5 km away from the centre of Burgos.
Are any cleaning services offered at NH Collection Palacio de Burgos?
Yes, dry cleaning and laundry service are offered to guests.
Does NH Collection Palacio de Burgos offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at NH Collection Palacio de Burgos?
The staff speaks multiple languages, including English, Spanish, and French.