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Trankgasse 1 - 5, 50667 Cologne, North Rhine-Westphalia Germany
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Traveller (968)
Room & Suite (473)
Dining (132)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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About

#2 of 290 in Cologne
Location
Cleanliness
Service
Value
2022 Travellers' Choice Best of the Best

Excelsior Hotel Ernst is an excellent choice for travellers visiting Cologne, offering a romantic environment alongside many helpful amenities designed to enhance your stay.

Rooms at Excelsior Hotel Ernst offer a flat screen TV providing exceptional comfort and convenience, and guests can go online with free wifi.

Room service and a concierge are some of the conveniences offered at this hotel. A fitness center and a lounge will also help to make your stay even more special.

For those interested in checking out popular landmarks while visiting Cologne, Excelsior Hotel Ernst is located a short distance from Cologne Central Station (0.1 mi) and Praetorium (0.2 mi).

Travellers looking to enjoy some lobster can head to Hanse-Stube or taku. Otherwise, you may want to check out a French restaurant such as Le Moissonnier, Hommage, or Hanse-Stube.

Cologne is also known for some great history museums, including Roman-German Museum (Romisch-Germanisches Museum) and Kölner Karnevalsmuseum, which are not too far from Excelsior Hotel Ernst.

Enjoy your stay in Cologne!

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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Centre with Internet Access
Parking
Wifi
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Conference facilities
Banquet room
Meeting rooms
Spa
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Bathrobes
Room service
Safe
Laptop safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Romantic
Languages Spoken
English, German
1646Reviews13Q+A100Room tips
Traveller rating
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Popular mentions
onthemach wrote a review 10 May
227 contributions347 helpful votes
Aging, but offering timeless service. Unmatched position facing the Cathedral, this property is still the best in Cologne and indeed it represents a landmark in and of itself. Excellent staff, prompt service, spotless rooms, offer a very pleasant stay. .
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Date of stay: May 2022
Value
Service
Sleep Quality
Trip type: Travelled
Room Tip: Quiet courtyard room.
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1 Helpful vote
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Response from Kimiko Akiyama, Gästeservice/Empfang at Excelsior Hotel Ernst
Responded 1 week ago
Dear OnlyFiveStars, thank you very much for taking your time to review us here on Tripadvisor. We are truly delighted that you enjoyed your room and the facilities that much. “Your individuality is our excellence” is lived by all of our staff and we aim for making your stay an unforgettable experience. Please be assured that we shared your feedback with the whole team right away. It would be a pleasure for us to welcome you back soon. With warm regards Kimiko Akiyama Training & Quality Manager
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Guillermo Hoter wrote a review Apr 2022
189 contributions221 helpful votes
Housed in a pre war building with the elegance and ambience of times gone, the hotel has all the modern conveniences and located just 2 minutes walk from Central Railway Station. Elehant restaurant, very good breakfast buffet, free mini bar, excellent service. You cannot expect better in Cologne.
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Review collected in partnership with this hotel
Date of stay: March 2022
Value
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Location
Cleanliness
Service
Sleep Quality
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Response from Kimiko Akiyama, Sonstige at Excelsior Hotel Ernst
Responded 4 Apr 2022
Dear Guillermo H, we do not take it for granted that our guests are taking the time to evaluate their stay with us on an online portal. For that we are very grateful and delighted that you did so and that you decided to share your wonderful compliments also here on Tripadvisor with us. We are very happy to hear that you had a great time in Cologne and it would be a pleasure for us to welcoming you back soon at the Excelsior Hotel Ernst. Kind regards Kimiko Akiyama Training & Quality Manager
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m1nkeh wrote a review Dec 2021
Amsterdam, The Netherlands14 contributions
Really enjoyed our stay at the Excelsior in Cologne, the service was excellent, the food was excellent and it was fun to spend Christmas away with a little luxury. As a base for exploring Cologne, you couldn't really go wrong with this property, would recommend certainly!
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Review collected in partnership with this hotel
Date of stay: December 2021
Value
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Location
Cleanliness
Service
Sleep Quality
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Response from Georg Plesser, Geschäftsführer at Excelsior Hotel Ernst
Responded 5 Jan 2022
Dear m1nkeh, thank you very much for your kind feedback on Tripadvisor. We are glad to read that you enjoyed your stay with us and recommend especially our excellent service and food. Thank you very much for choosing us as your place to stay in Cologne. It would be a pleasure for us to welcoming you back soon at the Excelsior Hotel Ernst.
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Ingrid N wrote a review Dec 2021
London, United Kingdom165 contributions24 helpful votes
I was so looking forward to my trip to Cologne with my niece as we had to cancel from the previous year due to Covid. On check-in we decided to upgrade to a suite which was a very large sitting room facing the Dom, a large bedroom and bathroom. the bathroom is in need of upgrade, it had a bath/shower combo which was very high to climb into, not ideal. A walk-in shower and separate tub would always be my preference. The wi-fi was patchy and not available in the bedroom, I had to ask for a plug-in hotspot for that room. The TV only had one English speaking channel, BBC News even though it listed various others, ITV etc. these were not available - I did mention this to the front desk but they couldn’t help. The breakfast in-room dining was misleading, it did not mention that there was one inclusive price for everything. We ordered tea first in the morning which duly arrived (there was no kettle in the room) and later we ordered a basic breakfast of a bakery basket and cheese/meat plate - for this they charged 60 EUR (all inclusive breakfast price) however they also charged the tea service seperately at 19 EUR - I did talk to the front desk and they did reduce it by 30 EUR however not great value and to be honest, with a suite upgrade that we paid for it would have been nice if the rate included breakfast. Overall a disappointing experience which was a real shame.
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Date of stay: December 2021
Value
Service
Sleep Quality
Room Tip: If choosing a Dom view room, the church bells start ringing around 5:30am so keep your window...
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2 Helpful votes
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Response from Kimiko Akiyama, Sonstige at Excelsior Hotel Ernst
Responded 5 Jan 2022
Dear Ingrid, Thank you for choosing the Excelsior Hotel Ernst during your recent visit to Cologne. We regret that we have not met your expectations regarding your chosen room category and would like to assure you that we do offer a wide variation of different categories with variety sizes and furniture. Our reservation team will be pleased to advise you on your next booking. Please be assured that we will take a note regarding your favorites and will be happy to provide a matching room for your next stay. We have read your remark regarding the room service breakfast and please allow us to add that you ordered our continental breakfast for 25 EUR per person and not the whole breakfast selection for 36 EUR per person. The price of 60 EUR are composed by the continental breakfast and the roomservice fee of 10 EUR. Our roomservice team is always happy to assist you with any further questions or wishes regarding your orders. Nevertheless we will discuss your feedback regarding the room service and the technical issues with the appropriate teams. Our technical department will also check the tv in your recent room because we offer more than one English channel and we are sincerely sorry that we were not able to find a solution during your stay. Creating memorable moments for our guests is what we strive and work hard for every day and we are truly sorry that we did not manage to do so during your recent stay with us. We hope to welcome you again at the Excelsior Hotel Ernst and to convince you of our hotel during your next stay.
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xsauth wrote a review Dec 2021
Freising, Germany430 contributions227 helpful votes
Stayed for 1 night, two adults and 7yr old kid, and booked via LHW. Overall - wonderful place, old-fashioned feeling and very warm, attentative service. Before coming, we exchanged a couple of communications via email and they were responsive and detailed. Upon arrival we got triple upgrade - which I was really surprised, even we've booked via LHW / status tier. The room we got was amazing - very spacious, super design and unusual shape, with extra bed for the kid already arranged. Nice touches like free minibar and ultra quick room service with some home made sweets. Hotel interior was nicely decorated for festive season (also exterior as well, not just inside), with special attention to Ginger House at the lobby, where the kid got complimentary treats, as well as we bought back home traditional Stollen. Breakfast was good and included for LHW members, yet the room itself was very dark, with dimmed lights, which perhaps is nice for a dinner, but looks strange at the breakfast time. Food was mix of buffet and a la carte, high quality and great taste (incl their specialty dish). All at all - great and truly luxury experience, a bit overpriced due to special season, but nevertheless a beautiful stay, well relaxed and enjoyed. Would stay again if in Cologne.
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Date of stay: December 2021
Rooms
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2 Helpful votes
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Response from Georg Plesser, Geschäftsführer at Excelsior Hotel Ernst
Responded 4 Jan 2022
Dear Aleksejs, thank you very much for taking your time to give us feedback. Lovely to hear that the Excelsior Hotel Ernst truly exceeded your expectations. Your kind words are very much appreciated and will be shared with the whole team. We really hope that you enjoyed our traditional Stollen at home with your whole family! Your review is a great motivation to us! We always strive to create a special experience for each guest and are delighted that we managed to do so during your visit and it would be a pleasure to welcoming you back soon at the Excelsior Hotel Ernst in Cologne.
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PRICE RANGE
US$232 - US$312 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
excelsior hotel cologne
LOCATION
GermanyNorth Rhine-WestphaliaCologneAltstadt-Nord
NUMBER OF ROOMS
137
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Frequently Asked Questions about Excelsior Hotel Ernst
Which popular attractions are close to Excelsior Hotel Ernst?
Nearby attractions include Cologne Cathedral (0.06 km), Kolner Philharmonie (0.3 km), and NS Documentation Centre of the City of Cologne (0.4 km).
What are some of the property amenities at Excelsior Hotel Ernst?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Excelsior Hotel Ernst?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Excelsior Hotel Ernst?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to Excelsior Hotel Ernst?
Conveniently located restaurants include Hanse-Stube, Kuchi Mami, and maiBeck.
Are there opportunities to exercise at Excelsior Hotel Ernst?
Yes, guests have access to a fitness centre and locker rooms available in the fitness centre during their stay.
Does Excelsior Hotel Ernst have airport transportation?
Yes, Excelsior Hotel Ernst offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Excelsior Hotel Ernst located near the city centre?
Yes, it is 0.3 km away from the centre of Cologne.
Are any cleaning services offered at Excelsior Hotel Ernst?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Excelsior Hotel Ernst?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Excelsior Hotel Ernst offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.