The location in the vineyard is pleasant however the rooms are dated and not particularly comfortable. While our key was provided in a plastic bag the breakfast was a buffet which we felt was not appropriate during Covid. The staff was friendly. The Friday night jazz dinner was also nice. A little pricy for the quality.
Very nice place to disconnect from the outside world. You can have a very nice meal at the restaurant “l’art de vivre ». Chambre supérieure « sud de france » gives a very nice view of the wine yard. (But there are 2 floors). A nice little gym to work out. A very nice swimming pool, quite large so even if there are some people or kids, you can swim. Very convenient when there is too much wind to go to the beach. I loved it.
Excellent food, poor value for money, appalling service, Tried repeatedly to book a table at the restaurant by telephone but whilst the hotel answered the restaurant did not.. Eventually booked using the website. The meal was to celebrate an anniversary with family from England. I will remember the occasion for all the wrong reasons. I complained about the service three times during the meal to no avail. Subsequently wrote to the Restaurant Director with no response.
We selected this place to get away for a couple of days and enjoy the higher altitudes above the Mediterranean. It is self-contained, surrounded by vineyards and rock formations, and in the “shadow” of a French military electronics/communications installation that’s probably overseeing the region and watching for Spaniard vintner’s secretly delivering their grapes to be sold as French – just joking, I think. Initially, I made reservations through Booking.com; however, after perusing the L’Hospitalet’s web site, it became clear that their “packages” were advantageous and not available through Booking. After consultations with one of their reservation people, we cancelled our Booking reservations and substituted the local package, “Sea and Wine.” Since we had no intention of eating and drinking their fine wines and driving, we were happy to be “captives” on site by taking a “package” and, as I’ll write in a separate review, enjoyed the two dinners and wine pairings that we had at l’Art de Vivre. There were three very minor matters that I would alert readers of this review to keep in mind if they plan a summer visit. First, even though the ground temperature at sea level is very hot in August, it is chilling at this elevated location – bring a cotton sweater. Second, the swimming pool is heated and that’s a good thing even in August but there are three idiosyncratic matters to be considered by first-time guests: a) There are no towels provided at the pool; so, bring your own towels or be prepared to take your room towel to the pool AND trade it in at the Reception Desk for a fresh towel. b) There is a footbath through which all pool visitors must walk. This adds an appropriate level of sanitary protection to pool users even those using flip-flops and parading them through the footbath. However -- and this was fun to watch – there are shower heads over the middle of the foot bath; they are activated when a person breaks the infra-red beam at the entry to the foot-bath – but no body knows this and, since most people are wearing a T-shirt or some other cover-up, their entire outfit is showered and it’s a total surprise upon one’s first entry. c) The only lounge chairs are in the enclosed pool area; so, those visitors who want to curl up on a chair and read or take the sun cannot do so with out entering the swimming pool…. And, of course, this means being showered! I’d suggest that signs be posted warning of these matters and that the staff consider adding some chairs outside the pool area. Third, while we did not use either the tennis courts or putting green and did not meander through the vineyards, we did take time to visit the Gerard Bertrand wine cellar and taste some of their wines. I bought a case of their Chardonnay primarily because it was not aged in oak and tasted fresh. The cellar was relatively busy, and each patron was greeted by a person who guided their tasting. The young man that introduced himself to me was very nice, but I think he was a summer intern or temporary employee because he had few answers to my questions/requests that he handled on his own. I was grateful that he asked his more senior colleagues’ help. Our Superior room was, as advertised, very comfortable, clean, and quiet. Using the shower was a bit of a challenge but that’s often the case in newly renovated bathrooms – too many knobs and levers! Our room was on the first floor. There are no elevators; the staircase was a spiral one. If I were to return here, I would request a ground floor room since carrying a suitcase up the stairs was a challenge and, obviously, if a first-time visitor has any mobility issues, the stairs could be a problem. There was no mention of handicapped accessibility issues on their or Booking’s web sites. When we departed, I found the bill a bit complicated to understand but it seemed reasonable and the receptionist assured me that our package prices and meals had been properly reflected. Later, when arriving at home, I looked more carefully and could not verify what she told me – BUT, if there was a discrepancy between what we were charged and what I had anticipated, it seems to have been in our favor. So, “no harm, no foul” would be a basketball referee’s call! AND we were given a nice bottle of their vin rouge (not to mention the two splits of vin blanc placed in our room each day) as well as a 10% discount on the case of their wine we purchased. All things considered, I’m pleased with our decision to spend two days here and, with the noted caveats, recommend it to others.…
In my experience everything went fantastic. The location was amazing, easy to access in a magnificent location, the best wine and the best food I could have imagined, the nicest swimming pool, the music... Everything! The service was so accommodating! They bent backwards to allow us to have meals in the rooms (as we had a 7 month old baby on board) and even sent us some items we forgot at the hotel to our address in England. I will most certainly go back for another relaxing and unique french riviera experience.