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Hotel du Chateau "Cite Medievale de Carcassonne

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2 rue Camille Saint Saens, 11000 Carcassonne Center, Carcassonne France
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US$196
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Traveller (429)
Room & Suite (118)
Dining (9)

About

#7 of 39 hotels in Carcassonne Center
Location
Cleanliness
Service
Value
Travellers' Choice
The hotel is ideally situated, facing the towers and city walls of the medieval Cite it welcomes you at the entrance to the drawbridge. The marriage of ancient and modern offers an interesting journey between the medieval and the contemporary.The hotel is totally unique : a rare elegance and model of aestheticism, it is a constant reminder of timeless good taste and defines the art of entertaining guests.Wine tasting and enjoyment in the panoramic bar…A special space, relaxation in the sun or shade around the heated pool, opening from Paques to Toussaint or the heated Jacuzzi opening all the year. Relaxation, pleasure and absolute refinement in our luxury SPA GEMOLOGY.
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Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Spa
Concierge
Newspaper
Secured parking
Wifi
Hot bath
Outdoor pool
Heated pool
Breakfast in the room
Snack bar
Couples massage
Facial treatments
Full body massage
Hammam
Non-smoking hotel
Sun terrace
24-hour front desk
Express check-in / check-out
Laundry service
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Room features
Soundproof rooms
Air conditioning
Housekeeping
Safe
Wake-up service / alarm clock
Flatscreen TV
Bath / shower
Hair dryer
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Charming
Languages Spoken
English, French, Spanish
973Reviews10Q+A95Room tips
Traveller rating
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Popular mentions
Soraia D wrote a review Mar 2021
8 contributions8 helpful votes
Everything was great, from the location, the affection and sympathy of the hotel staff throughout the whole stay, the room conditions and of course, the cuteness of the main hosts, their adorable dogs! To repeat, I strongly advise!!
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Date of stay: January 2021
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eperry wrote a review Jan 2021
Zurich, Switzerland6 contributions2 helpful votes
Sigh. I love this place, have stayed here multiple times. BUT. ... Willing to blame some of this on COVID Chaos, but thought I should share with the hopes there could be some improvement. We booked a Junior Suite just after New Years, in part as a yearly.post Christmas treat, and also because, with two dogs in tow, we needed the space. We were prepared for pricey, given the location and quality property. ... And, in turn, we expected awesome. Honestly, the junior suite was disappointing. Compared to the first double room we had years ago, not much bigger despite a REALLY big leap in price. One extremely small closet (big enough for a few shirts and maybe 3 pairs of shoes), a tiny table with coffee maker and glasses etc. (no room for a computer), no coffee table or other surface to place things. ... No balcony or view. ... Long story short, really teeny tiny space for what we paid. Maybe it was a "pet" space?? If so, perhaps we could have been made aware of what was available to us? Because of COVID, we had dinner delivered to the room. I can't really blame the staff for this, but the end result was not good. First off, dinner wsa an hour late (apparently the order got lost in the shuffle), there was no table or surface to put our dinner on. We had to improvise with two stools. Dinner wsa served in jars, which was ok, but difficult to manage. There were two empty glasses on the tray, but no water. ... All this to say, I think the staff did what they could. They were so nice and friendly, and went out of their way to deliver ice etc. but it seemed there was a lack of organization / attention from the top layer. I love this hotel. But, at this level, I would not be inclined to return. Here's hoping for some improvement for next time! Anyone who gets dogs HAS to be amazing! ;) Would love to hear your thoughts! EP
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Date of stay: January 2021
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Chris wrote a review Jul 2020
3 contributions1 helpful vote
Everything regarding this hotel is outstanding from the check in to the check out . We stayed in one of the junior suite not far from the pool and the jacuzzi . Spotless, staff are very professional and kind. The location is just what you need when in Carcassonne. We will definitely come back
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Date of stay: July 2020Trip type: Travelled with family
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josiane47 wrote a review Apr 2020
4 contributions
I went there with a friend from the USA who was visiting me and was reading a book/novel on Carcassonne...I also invited to join us a couple..We had two very specious room with all amenities one can immagine in a 5 stars hotel The location was right ouside the "Citadelle" (in the evening it was enchanting with the light beaming on the citadelle) The staff was so very gracious, helpful and kind..I will go back there on my next trip to Carcassonne where I often go to visit to show that specal place to my visiting friends from abroad (it was my 7 seventh time to carcassonne) love this place...abviously.. but now even more so that we know that wonderful hotel
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Date of stay: November 2019
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Alice L wrote a review Feb 2020
18 contributions56 helpful votes
My husband and I just spent 2 nights here. So many things wrong with this place. It went awry from the first minute! - I phoned ahead to ask for restaurant bookings to be made. The lady took a long time to understand my request, despite both of us being French. Finally, she made 2 suggestions and said she would book and confirm via email. By the time we arrived, ready to take off to dinner, no confirm had been sent and a colleague said both places were actually closed for the season. No apology or even mild embarrassment for the poor service. - room: so so tiny. E370 for a « view » but in reality the windows are very small and half way up the wall. No view unless you bend down towards the window and put your head through it. Linens are nice. So is the minuscule bathroom. The shower was so tiny I had to play Tetris: can close the bathroom door AND the shower door simultaneously. I am small (UK8) but couldnt turn around in the shower. Drainage wasnt working: ankle deep in water. - breakfast: if you like dance music and promotional films all around the room on a loop with your baguette, go for it. Cappuccino was black coffee with hot milk. I asked for a boiled egg which never came.. - oh and they charge E10 per day per car for parking. Which we found out upon arrival. The enlightened argument for this from the enlightened staff was: « well no parking is free in the area » 🤔 not the best client-centric argument.. Did I mention the extra large hairy old cushion at reception for the dogs? And the dog poo on the lawn? Au secours!!
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Date of stay: February 2020Trip type: Travelled as a couple
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PRICE RANGE
US$160 - US$276 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
du chateau hotel, du chateau carcassonne
FORMERLY KNOWN AS
Hotel du Chateau & SPA Carita
LOCATION
FranceOccitanieAudeCarcassonneCarcassonne Center
NUMBER OF ROOMS
17
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Frequently Asked Questions about Hotel du Château "Cite Medievale de Carcassonne
Which popular attractions are close to Hotel du Château "Cite Medievale de Carcassonne?
Nearby attractions include Cathar Castles (0.2 km), Chateau et Remparts de la Cite de Carcassonne (0.2 km), and Église Saint-Nazaire (0.3 km).
What are some of the property amenities at Hotel du Château "Cite Medievale de Carcassonne?
Some of the more popular amenities offered include free wifi, a pool, and a lounge.
What food & drink options are available at Hotel du Château "Cite Medievale de Carcassonne?
Guests can enjoy a lounge and a snack bar during their stay.
Is parking available at Hotel du Château "Cite Medievale de Carcassonne?
Yes, paid private parking on-site and secured parking are available to guests.
What are some restaurants close to Hotel du Château "Cite Medievale de Carcassonne?
Conveniently located restaurants include Chez Dani - Bar à Pasta, Restaurant La Marquiere, and Barriere Truffes L'Atelier.
Are there opportunities to exercise at Hotel du Château "Cite Medievale de Carcassonne?
Yes, guests have access to a pool during their stay.
Are pets allowed at Hotel du Château "Cite Medievale de Carcassonne?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Hotel du Château "Cite Medievale de Carcassonne?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Hotel du Château "Cite Medievale de Carcassonne?
Many travellers enjoy visiting Historic Fortified City of Carcassonne (2.3 km), Cathar Castles (0.2 km), and Porte Narbonnaise (0.09 km).
Is Hotel du Château "Cite Medievale de Carcassonne accessible?
Yes, it offers reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.