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Mercure Carcassonne La Cite Hotel

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18 rue Camille Saint Saens, 11000 Carcassonne Center, Carcassonne France
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Traveller (508)
Dining (75)
Room & Suite (71)
Travel safe during COVID-19
A note from Mercure Carcassonne La Cite Hotel
Updated 28/07/20

About

#12 of 39 hotels in Carcassonne Center
Location
Cleanliness
Service
Value
Travellers' Choice
5 minutes walk from the medieval quarter and 10 minutes from the Canal du Midi and the lower city, you will find the Mercure Carcassonne tucked away in a leafy corner. The hotel features a restaurant, a garden, a bar with a fireplace, 80 rooms (all non smoking) and 3 meeting rooms. The hotel has two private secured and free car parks. Whether for a business trip, a holiday or a conference, our hotel is a wonderful place to stay.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Secured parking
Wifi
Outdoor pool
Fence around pool
Restaurant
Breakfast buffet
Breakfast in the room
Kids' meals
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Business
Languages Spoken
English, French, Spanish
2,004Reviews14Q+A100Room tips
Traveller rating
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Popular mentions
12YveS wrote a review Oct 2020
Essex, United Kingdom56 contributions15 helpful votes
My sister and I arrived from Spain in pouring rain for an overnight stopover en route to the UK. The Receptionist was charming, the room acceptable and all we wanted was a meal and bed before an early exit the next day. We went for an early dinner and the restaurant was near empty. The menu was all in french and so we asked the waitress for assistance, explaining we didn’t speak french. She then rapidly read it all out in french!? We asked if there was a vegetarian option and she said No! We asked if there was anything the old provide for a vegetarian and she said, in perfect English, that the could provide a plate of vegetables. Her attitude was one from a different era and when our order arrived we had to return it because it was wrong. The rest of the catering staff were male and charming and the food was good but maybe this lady had other things on her mind. Next morning we arrived early to an empty restaurant. A different woman attended and spoke to us in french. We explained we didn’t speak french, to which she barked in perfect English - Room Number! We hurriedly picked a few bits from the buffet, drank our coffee and left. Hopefully we will revisit the town for a longer stay but it won’t be at The Mercure.
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Date of stay: September 2020
Cleanliness
Service
Sleep Quality
Room Tip: Check windows in room. We stayed when weather was awful and window was constantly blown open.
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Response from Alain DAURTIEU, Directeur général at Mercure Carcassonne La Cite Hotel
Responded 7 Oct 2020
Dear 12YveS, We have read your comment and are saddened to hear that you were disappointed with your stay. guest satisfaction is our key concern, so please be assured that we will take each one of your comments very seriously. That being said, we are truly sorry that you were disappointed with your stay with us and hope to have the opportunity to see you again so that we can leave you with a more favourable impression. Regards
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maweb31 wrote a review Aug 2020
Toulouse, France1,058 contributions136 helpful votes
Conveniently located next to the medieval city with ample private parking space. This is not the typical big Mercure style but a nice hotel. The rooms are small but comfortable and amenities are OK. The gardens are pleasant to sit in when having a break from visiting.
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Date of stay: August 2020
Location
Cleanliness
Service
2 Helpful votes
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DonnaCH wrote a review Jan 2020
Endwell, New York71 contributions106 helpful votes
Rooms in this hotel were on the small side but very clean. There was no fridge but there was a coffee maker. AC was available but did not seem to be on during our September visit. Breakfast was good. We had a dinner while staying at the hotel but would recommend going elsewhere, perhaps back in town where there are more options. It is less than a 10 minute walk to the Cité and well worth going there to explore. Parking is available at no cost. Inner courtyard and pool are a nice addition.
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Date of stay: September 2019
Rooms
Cleanliness
Service
1 Helpful vote
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Ekaterina M wrote a review Jan 2020
Pully, Switzerland157 contributions66 helpful votes
We spent 3 nights in the hotel from 24-27/01. Hotel was pretty empty, but we got room on the 2nd floor with the view of the parking. Hotel has privet parking on the territory, breakfast is good and has everything you need. Very good location - 5-7 min walk to medieval city.
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Date of stay: December 2019Trip type: Travelled as a couple
1 Helpful vote
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johnshelleyb wrote a review Dec 2019
Melbourne, Australia204 contributions67 helpful votes
More like a family motel than a Mercure Hotel. The hotel was small and a bit squeezy but the rooms were comfortable and the location was very convenient to nearby tourist attractions. Meals were reasonable but not great. Service a bit slow but polite.
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Date of stay: October 2019
Value
Location
Service
1 Helpful vote
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PRICE RANGE
US$94 - US$168 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure carcassonne porte de la cite hotel carcassonne
FORMERLY KNOWN AS
Mercure Carcassonne Porte de la Cite
LOCATION
FranceOccitanieAudeCarcassonneCarcassonne Center
NUMBER OF ROOMS
80
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Frequently Asked Questions about Mercure Carcassonne La Cite Hotel
Which popular attractions are close to Mercure Carcassonne La Cite Hotel?
Nearby attractions include Cathar Castles (0.5 km), Chateau et Remparts de la Cite de Carcassonne (0.4 km), and Chateau Comtal (0.4 km).
What are some of the property amenities at Mercure Carcassonne La Cite Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Mercure Carcassonne La Cite Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Mercure Carcassonne La Cite Hotel?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Mercure Carcassonne La Cite Hotel?
Conveniently located restaurants include Chez Dani - Bar à Pasta, Restaurant La Marquiere, and Meli Et Zeli.
Are there opportunities to exercise at Mercure Carcassonne La Cite Hotel?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at Mercure Carcassonne La Cite Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Mercure Carcassonne La Cite Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Mercure Carcassonne La Cite Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Mercure Carcassonne La Cite Hotel?
The staff speaks multiple languages, including English, Spanish, and French.