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CitySuites Aparthotel

City Suites 16 Chapel Street 16 Chapel Street, Manchester M3 7NH England
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Traveller (236)
Room & Suite (94)
Dining (16)
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About

#3 of 44 apartments in Manchester
Location
Cleanliness
Service
Value
Travellers' Choice
CitySuites is Manchester’s only luxury aparthotel with an indoor swimming pool, jacuzzi, gym, Embankment Kitchen restaurant & bar, 24-hour concierge and Executive Lounge. Find us in the heart of Manchester City Centre. Our luxury apartment suites combine the comforts of home with the luxury touches of a hotel. At CitySuites, whether you’re visiting for a night or a year, business or pleasure, excellence is our essence. Unlimited superfast Wi-Fi – Sky HD - 50” Smart TV – parking – laundry & dry cleaning. Come home to an immaculate apartment with weekly cleaning and twice-weekly towel changes as standard. Indulge in complimentary The White Company home essentials, found in every apartment. Neighbours include renowned retailers Harvey Nichols, Selfridges and Louis Vuitton. Commuting to districts such as Spinningfields is anything but hard work. Less than a five-minute walk from Manchester Victoria train station, only a short walk/train/tram ride from MediaCity, Piccadilly Station and Manchester Airport
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
24-hour security
Baggage storage
24-hour check-in
Car park
Wifi
Hot bath
Pool / beach towels
Indoor pool
Restaurant
Breakfast available
Complimentary tea
Kids' meals
Special diet menus
Wine / champagne
Concierge
Executive lounge access
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Ironing service
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Room features
Blackout curtains
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Housekeeping
Interconnected rooms available
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Kitchenette
Dishwasher
Microwave
Oven
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
On-demand films
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Great View
Trendy
Languages Spoken
English, French, Spanish, Czech and 5 more

Location

City Suites 16 Chapel Street 16 Chapel Street, Manchester M3 7NH England
CitySuites Aparthotel
1,076Review28Q+A67Room tips
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Melba2901 wrote a review 9 Mar
Rotherham, United Kingdom5 contributions
+1
we arrived 5pm, Walked in to a gentleman telling the staff his room was a hygiene risk and another couple rooms reservation wasn’t booked correctly by the hotels team over the phone. After I had asked two members of staff if we was at the right reception and waited 30 mins while they sorted the other guests out. I finally was able to check in and they then told me I was in the wrong building.. so they couldn’t check me in When we finally got to the reception we needed we was checked in and they took a £200 deposit.. When we got to our room we found the curtains that didn’t close because the poles were missing, a window that wouldn’t open, a coffee machine which didn’t work. There were also a good amount on dust on each light shade and other surfaces, the bin had not been charged on our arrive and it smelled a lot. When we were leaving for our dinner on the Friday night 6.30pm: we told the staff all the problems above as we didn’t want this effecting our damages deposit. They told us they would sort the bin, change the coffee machine and look at the window - none of which was ever done. We asked several times - 4 members of staff on front desk and the cleaner who told me to go to front desk and sort it … front desk told me to just complain to the manager. Both mornings I reserved a breakfast slot but when we arrived we were not on the list this which waa very annoying as the staff on reception made a big deal about ensuring you book your breakfast. We had planned this trip months before and had been very excited to say in here this was our anniversary and it’s at been a big let down. I wouldn’t recommend.
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Date of stay: March 2024Trip type: Travelled as a couple
Room Tip: Don’t stay here it’s meant to be 5 stars it’s around £180 a night and travelodge round corner...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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sisa b wrote a review 9 Mar
2 contributions3 helpful votes
I booked hotel for my partner to go to Manchester for football with friend(from saturday till monday ) , we stayed in this hotel several time . When he arrived today morning ,the receptionist said he supposed to arrive yesterday so se realized we made a mistake in a date throught booking.com . They said we have to speak with booking and they can re-book the reservation . They charge us yesterdays night . So I did call booking agency they said they are happy to help uz and re-book the stay without charge but they have to call first hotel and speak with them to refund the yesterdays night and rebook the tomorrow night . The lady from booking been very nice and helpful but when she called me back I been dissapointed because receptionist from hotel said they will not regund the last night and they have to pay for tomorrows night anyway ..even we stayef several time and thes said first we just need to speak with booking . The lady from agency said if I call the hotel maybe will be better to sprak fire tly with them , so I tried call them maybe 7x also I lesft them voice message 2x and no one called me back yet so the customer service is very bad ! How we can fix the problem without comunication? this is very unprofessional and I am very dissapointed because we loved the hotel before . We expected a little more human approach.
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Date of stay: March 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Marcus W wrote a review Feb 2024
2 contributions
This place was an amazing alternative to an hotel.We stayed in a standard suite because it had a walk in shower,my wife requires this as she is partially disabled.She also uses a buggy & Citysuites is pretty much disability-accessible.There's a large stone planter at the front door that could do with moving to help access.Our suite was quite large with enough space even for the buggy.Bed was comfortable I even slept on the first night (surprise).There was cooking appliances pots/pans/cups knives & forks etc. even a dishwasher & large fridge/freezer.The attached restaurant,The Embankment,was great on the first night,the staff were excellent & the food was perfect for us. The breakfast experience was totally different,the staff seemed disorganized & the wait for food was far too long & barely warm on arrival.Here's a tip for breakfast BOOK as soon as you arrive for your stay via QR code because it is organised on half hour bookings & they fill up fast.Overall stay was great & there is Q-parks virtually next door & the Arndale centre 700 yards away for all your shopping & food banks etc
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Scott B wrote a review Feb 2024
1 contribution
Great room and views of Manchester town loved the jacuzzi breakfast was nice and fast service will definitely bring my wife back again for another stay close to all amenities in Manchester town centre what more could me and the wife ask for the deposit went back in my bank the day after
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Get there on time and just relax
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from CitySuites Team, Marketing at CitySuites Aparthotel
Responded 3 weeks ago
Hi there Scott, thank you for leaving us a great review! We're glad you enjoyed your time with us. We appreciate you giving both our jacuzzi and breakfast a try, we always want to ensure our guests get the best experience during their overnight stay in Manchester. We hope to see you two again soon! CitySuites Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Helen W wrote a review Feb 2024
1 contribution
We had a really good stay. Staff were very welcoming and helpful, the facilities were great and had everything you could need. we had a suite with separate living/ kitchen area which was perfect for anyone staying more than one night it has a fully stocked kitchen which was perfect for us. everything was spotless and the bed was so comfy. all in all a great stay and would recommend to anyone
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: home from home with everything you need, the pool can be busy and loud at times.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from CitySuites Team, Marketing at CitySuites Aparthotel
Responded 3 weeks ago
Hello Helen, thank you for this wonderful review for CitySuites! We're glad you were pleased with your stay with us. We're proud to provide the best experience at our aparthotel, from the services of our staff to the additional facilities available for all guests! It's fantastic to know that you got try everything we had to offer. Thank you again Helen and have a great day! CitySuites Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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blissbennett87 wrote a review Feb 2024
2 contributions1 helpful vote
+1
My husband taken me here on Saturday and absolutely loved it staff friendly room great views lovely spa and pool clean and not over Packed breakfast was best vegan breakfast I've ever had will definitely be coming back thank you for a fantastic stay perfect location to near everything and more you could want ☺️ mr and mrs bateson
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from CitySuites Team, Marketing at CitySuites Aparthotel
Responded 3 weeks ago
Hello Mrs Bateson, thank you for this lovely review during your Valentine's stay with us! We're so glad you found everything to your liking - getting to try the pool and our breakfast during your stay at our apartments can create the best experience at CitySuites. Thank you, and we hope to see you both again here soon! Kind regards, CitySuites Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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iancantona wrote a review Feb 2024
Southport, United Kingdom4 contributions6 helpful votes
Prebooked table for breakfast, told there is a 10 minute wait for our prebooked table and 45 minute wait for breakfast, then offered refund n 4-5 days to receive it, on a 350 room! Absolute disgrace, quick enough to take 100 deposit off ya n 100 for late checkout
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Date of stay: February 2024Trip type: Travelled as a couple
Room Tip: Don’t order breakfast
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from CitySuites Team, Marketing at CitySuites Aparthotel
Responded 3 weeks ago
Hi Ian, thank you for bringing this to our attention. We want to apologise for your long wait for breakfast, it will be brought up to senior management for further inspection. We always want to ensure we give the best experience for all guests, so feedback like this is crucial for our development. As we understand, your refund has been processed and the matter resolved. Again, we apologise and hope you have a great day, CitySuites Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Louise wrote a review Feb 2024
2 contributions2 helpful votes
I booked a one bedroom apartment in City Suites 1 last week for 2 nights. The room was booked and paid for in full via Booking.com. When I arrived the lady behind the front desk asked for £100 pre authorisation on my card. This wasn't new to me as I've stayed here a number of times before for work however, on this occasion there was an issue taking the pre-authorisation. We tried chip and pin, contactless and even swiping the card. As a loyal customer it was agreed that we could proceed without the pre authorisation. The first night I went downstairs for dinner at the Embankment Kitchen and signed a receipt to acknowledge a charge of £36. When I checked out the hotel I made a point of going to the front desk before jumping in my Uber to hand back my room key and clear the outstanding balance on the account, however the lady behind the desk confirmed that there were no outstanding charges. My initial reaction was that they had charged the card that the booking was initially made in. Several days later I then receive a phone call from a person that I'm not financially linked too, don't live with, not married too to say he has had £36 taken out of his account. It is unacceptable for a hotel to use a card from previous bookings that isn't in the card holders name to charge the outstanding payment without your consent. This is not only a breach of privacy but also raises concerns about the data security and payment handling procedures of this company. I hope that by sharing my experience other guests will be aware of the potential issues that they may encounter during their stay at this hotel. The manager is also incredibly rude. His exact words were "It's not the end of the world". I can't wait to drop the Managing Director a message on LinkedIn to open his eyes into how his employees speak to customers. Unbelievable.
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Date of stay: February 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from CitySuites Team, Marketing at CitySuites Aparthotel
Responded 12 Feb 2024
Hi Louise, thank you for leaving your feedback. We are very sorry to hear about the confusion regarding taking payment for your dinner in Embankment Kitchen. We understand you have recently spoken to our GM who has refunded the payment and settled this matter with you. This will also be dealt with internally following your conversation with the GM. Once again, we do apologise for this error and hope to welcome you back to stay with us again in the future. Best wishes, CitySuites Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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southy42 wrote a review Feb 2024
Glossop, United Kingdom75 contributions52 helpful votes
+1
Excellent stop at The City Suites, staff were very friendly, the room on the 4th floor offered Fantastic view across to the cathedral, spacious and clean, all satellite channels on TV, loved the walk in shower, and finished with a full English in the swanky restaurant, very pleased with our stay, will visit again.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from CitySuites Team, Marketing at CitySuites Aparthotel
Responded 3 weeks ago
Hello! Thank you for lovely review, we highly appreciate it! We're so glad you got to enjoy the fantastic views of Manchester city centre, including the famous cathedral - we're always happy to see our guests take advantage of the sky-rise views that we offer at CitySuites. We're pleased to have you stay with us, and hope to see you again soon! Kind regards, CitySuites Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dora ! wrote a review Jan 2024
124 contributions114 helpful votes
Lovely stay Check in was a bit slow with too many staff just standing around behind the desk. Apartment was lovely, spacious & clean. The apartment has everything you could need. Gym & pool is lovely & I had both to myself. Ideal location for the shops & Q park is a stones throw away & very secure. The hotel will validate your ticket for the car park Very quiet. Have stayed in the sister apartments behind but these were much quieter & didn’t hear any outside noise. Better windows perhaps. Breakfast was lovely. I spend a lot of time in Manchester & will return here
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Date of stay: January 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from CitySuites Team, Marketing at CitySuites Aparthotel
Responded 3 weeks ago
Hi Dora, thank you for this lovely review! We're happy you found our apartment clean, spacious and to your liking, and that you got to try our complimentary gym and pool for guests! We do apologise for the check-in experience, but we hope this incident didn't dim your stay with us. We're very much looking forward to your stay again at CitySuites Dora, thank you again! CitySuites Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
HK$1,079 - HK$1,869 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandGreater ManchesterManchester
NUMBER OF ROOMS
237
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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CITYSUITES APARTHOTEL HK$884 (H̶K̶$̶2̶,̶2̶6̶8̶) - Updated 2024 Prices & Apartment Reviews - Manchester, England

Frequently Asked Questions about CitySuites Aparthotel
Which popular attractions are close to CitySuites Aparthotel?
Nearby attractions include Immersive Gamebox - Manchester Arndale (0.5 km), Escape Hunt Manchester (0.2 km), and Be At One (0.1 km).
What are some of the property amenities at CitySuites Aparthotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at CitySuites Aparthotel?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at CitySuites Aparthotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at CitySuites Aparthotel?
Yes, a parking garage and paid private parking nearby are available to guests.
What are some restaurants close to CitySuites Aparthotel?
Conveniently located restaurants include Annies, Vincenzo Trattoria, and Dom's Italia.
Are there opportunities to exercise at CitySuites Aparthotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Is CitySuites Aparthotel located near the city centre?
Yes, it is 0.9 km away from the centre of Manchester.
Are any cleaning services offered at CitySuites Aparthotel?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at CitySuites Aparthotel?
The staff speaks multiple languages, including English, Spanish, French, Polish, Greek, Romanian, and Czech.
Are there any historical sites close to CitySuites Aparthotel?
Many travellers enjoy visiting Ordsall Hall (2.7 km), Granada Studios (0.9 km), and Victoria Baths (3.5 km).