We enjoyed a lovely stay here last weekend, the service is impeccable, the rooms are excellent, beautifully furnished with extremely comfortable beds, and the location is outstanding, close to the best restaurants and amenities in Edinburgh.
Well located property and better sized rooms than any other hotel of similar quality I stayed at in Scotland. I had a king room that opened onto the rooftop garden. Separate shower vs. tub shower was also a plus to me. The AC ran very well and true to temperature, but was loud coming on and off all night. I appreciated that the staff put my luggage in my room while I was exploring the city vs. my having to haul it there later. The overnight staff seemed to be more helpful, less harried, and very eager to help. Day shift gave me incorrect information about connecting 2 reservations, but that only resulted in a minor inconvenience. Brian who worked the evening shift was particularly helpful and even took me outside to point me to the bus stop I should use the next day. Upon departure at 4am, another front desk employee was kind enough to walk me out to where I’d meet my taxi as well. I would stay here again.…
I decided to visit my eldest daughter overseas; she was completing a semester abroad at the Univ of Edinburgh. So my wife looked online and found The Glasshouse. The price couldn't be beat. (Er...thank you exchange rate!) And the location was excellent: at the border between the new and old city. The situation improved further on arrival. Not only did I receive a warm welcome, but they had a room ready for me, even though I had arrived quite early from my overnight flight. (I had notified them days before, and my wife also called ahead to confirm, which surely helped). This allowed me to catch zome needed zzz's before my daughter finished classes in early afternoon. "Swanky" was the first word to pop into my head. The building was iconic, the lobby beautiful. The staff were also eager to help, offering restaurant bookings and useful tips. I felt immediately pampered. As for my room, it was lovely; it faced a huge, outdoor, rooftop garden (It was cold & misty weather, but I still enjoyed the abundant light and views of Calton Hill). I was also informed that the bottled water and the stocked minibar were complementary and would be refilled daily. (Seriously?!) Plus the hotel had a whiskey bar, "The Snug," just down the hall offering tastings of nearly 100 scotch whiskeys. Oh my!...dangerous. And, as mentioned, the location could not be beat. It was easy walking distance to shops of Princes Street and the pubs & cafes of Rose St. The Royal Mile and Edinburgh Castle were not much further. I especially liked the fact that I had easy access to Calton Hill - I could stroll to the top each morning with coffee in hand. The hotel was uniquely shaped. The entrance and lobby were in a converted, stone church building. The remainder of the hotel wrapped around the top and side of a large greenhouse-like entertainment complex (not connected). It seemed to me that some rooms (garden-facing) were better than others (alley/road facing). I was lucky to have the former, so no complaints here. I did have a few issues, but these were minor: -- The multi-latched door to the garden had confusing controls and was hard to close. It typically took me several trial-and-error attempts to get a seal. -- The staff were not always up on local restaurant status. One morning we were directed to a nearby brunch spot, but it had been fully-booked well in advance. We had to divert elsewhere. But overall I had an amazing stay here; it's hard to imagine that I could have found anything better. If I return to Edinburgh some day, and the Glasshouse is available, I'm not sure I'd even bother looking at other hotels.…
Had a lovely night away at the Glasshouse Hotel in Edinburgh for my husband’s birthday. Surprised with a glass of Prosecco on our arrival and then a room up grade. Staff very welcoming and friendly, will definitely be back soon.
Had a fabulous stay at the glasshouse, the hotel is a great hotel in an excellent location. The food was excellent, all staff very helpful nothing was to much trouble. Will definitely be back. Hotel very central for all shops and amenities.
We stayed at the Glasshouse for a night in January 2023. From checking in to leaving the next morning, all was seamless. The hotel itself is lovely and has a great view looking over Carlton Hill, with a nice rooftop garden to sit in, The staff were lovely, accommodating and happy to help. We’ll book in here again on our next stay in Edinburgh.
We stayed here recently for my wife's birthday. The staff were very friendly and went the extra mile to make the occasion more memorable. Special thanks to Jonathan the Concierge! The hotel is beautiful and in an excellent location for the centre of Edinburgh. We will definitely look at booking again in the future.
The Glasshouse hosted our workplace Christmas Team Night Out - dinner & drinks. We had the Brasserie exclusively for our own use and were exceptionally well looked after. The hotel is unique & beautiful, and was very festively decked out for Christmas - all the staff are absolutely wonderful - nothing is ever too much trouble & the Bar staff were great fun!. Great food, lovely welcome, relaxed atmosphere. Absolutely just what we were hoping for - we cannot recommend highly enough!
Stayed one night whilst catching up with friends from Canada. We arrived around 0900 so left luggage with them and went out exploring. Hotel called around one ish confirming our room is now available. Eventually got back to the hotel after 4pm and got shown to our room. Delightful room with a balcony. Love the city view. We could actually see Calton Hill from our balcony. Slept well lovely bed. Only snag is the insipid shower. Not enough power so just adequate. Great hotel stay and thoroughly recommend
Reluctantly, I couldn’t recommend the Glasshouse. Having stayed a few years ago I was looking forward to return. Whilst the front desk manager was very helpful, most other staff were uninterested and bordering on rude. We had two rooms, in which neither TV worked and no prizes would be given for cleanliness. Breakfast was just awful, but there are so many great options a short walking distance so that didn’t matter. It’s an ok hotel, but just doesn’t meet Marriott Autograph standards in my opinion and there are far better options in Edinburgh.