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4.5
#2 of 9 hotels in Dumfries
Location
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Finding an ideal charming hotel in Dumfries does not have to be difficult. Welcome to Hetland Hall Hotel, a nice option for travellers like you.
As your “home away from home,” the hotel rooms offer a flat screen TV, and getting online is easy, with free internet access available.
Guests have access to room service, baggage storage, and newspaper while staying at Best Western Dumfries. In addition, Dumfries Best Western offers breakfast, which will help make your Dumfries trip additionally gratifying. And, as an added convenience, there is free parking available to guests.
If you’re looking for something to do, Caerlaverock Castle, Robert Burns House, and Old Bridge House Museum are a nice way to spend some time.
Hetland Hall Hotel puts the best of Dumfries at your fingertips, making your stay both relaxing and enjoyable.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Charming
Classic
Languages Spoken
English
Location
Near Carrutherstown, Dumfries DG1 4JX Scotland
Hetland Hall Hotel
619 reviews
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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Hetland Hall Hotel is lauded for its luxurious ambiance and modern decor, complete with large Jacuzzis and elegant rooms that guests find beautifully appointed. The service at Hetland Hall is frequently highlighted as attentive and professional, with staff members who are particularly aware of allergies and responsive to guest needs.
While the hotel's amenities are generally celebrated for their luxury and cleanliness, with immaculate rooms and spotless bathrooms, some guests mention minor inconsistencies. The value is perceived as good, particularly with dinner, bed, and breakfast deals, although there are occasional remarks about uneven drink prices.
Atmosphere
Luxurious
Rooms
Spacious
Value
Good
Cleanliness
Immaculate
Service
Attentive
Amenities
Opulent
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Stayed there recently for two nights with friends, our rooms were first class, the owners certainly didn't cut any corners when it came to furnishings and decor throughout the hotel. We took their DB&B package on both nights and the food was first class, it was unfortunate that we couldn't have an alcoholic drink inside the hotel and it was too cold to sit outside which put a dampener on our stay. Also due to lockdown the price for accommodation has gone through the roof as we've stayed with the RAD Group on several occasions in the past and the prices were nothing like the current ones. We couldn't help noticing that the staff were sticking to the Cov'd guidelines, tables, seating and even the condiments were cleaned as soon as guests left the tables. Many thanks to all concerned for making it such a great stay. We will certainly recommend Hetland Hall to friends and family in the future..
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Date of stay: April 2021
Location
Cleanliness
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hetland Hall Hotel, General Manager at Hetland Hall Hotel
Responded 12 May 2021
Dear Alan J, Thank you for your great review of our hotel. The team and myself and happy to hear you enjoyed your two night stay with us. I will be sure to pass on your kind comments to the team. We look forward to welcoming you back to the hotel very soon. Best Wishes, Bryce Wilson Operations Manager
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My wife & I had a one night stay at Hetland Hall where we met some friends briefly prior to travelling farther up into Scotland. The hotel is easy to find and in a good location set in grounds off the main Dumfries road. Our room was large, in very good condition and very clean. Covid issues were generally dealt with well however the hotel was packed for dinner, both with residents and walk in diners, to the point that the place was just too full and waiting staff were run ragged by the sheer volume of diners. This was exacerbated by the current offer on dining rebate running through to the end of September. The bed was really comfortable and the hotel was really quiet for a good nights sleep Breakfast was much more ordered and was delicious.
Good value hotel all in all
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Date of stay: September 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RAD Hotel Group, Owner at Hetland Hall Hotel
Responded 28 Sept 2020
Dear DSDurham, Thank you for taking the time to share your feedback with us. The team and myself are glad to hear you enjoyed your stay with us. We look forward to welcoming you back to the hotel in the near future. Kind Regards, Bryce Wilson Operations Manager
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We stayed at the refurbished Hetland Hall recently for two nights mainly to take in their Burns Supper. The last time we were here was 2 years ago, not long after the Hotel was bought over by The RAD Group. It was good to see the massive improvement since then and I would say the Hotel is well worthy of its 4* rating.
I will start of by commending Natasha who put together a first class Burns Supper. The Speakers, Singer and Musicians were excellent and shows what an array of talent we have in Dumfriesshire. The Function Room was set up really well and we were served a very good 3 course meal. However, I found the drink to be a bit on the expensive side at £10.55 for a pint of lager and a fruit cider. My wife and I were at a wedding not so long ago at the Duck Bay Marina on Loch Lomond and the same two drinks cost just over £9. Hhhmmmm......
Anyway, now on to the Hotel. We were quite surprised with the reception area and entrance hall. It’s still the same as when we were last there. It’s old and tired and we noticed the staircase skirting was marked and a bit tacky looking. Also, the poor receptionist’s are still hidden behind the raised desk and you struggle to actually know wether someone is actually there or not. To be fair I think there are plans in place to modernise this area as it is definitely out of sync from the wonderful refurbishment to the rest of the building and nothing like the reception area at other Hotels in the RAD Group. IMO it’s really important to have this area quite eye catching as it’s the first point of contact for visitors and it’s necessary to create a good impression right away. One of the plus points of the Hotel are the staff. We found everyone we spoke to very friendly and helpful, although it would have been nice to be told there was a lift when we were checking in, instead we were pointed to the stairs.
The room we had was no 136,It was a Classic double. It was well decorated and furnished, typical of the high standard of fittings found in the rooms throughout the Rad Hotels. One thing we did notice was that the bath/shower combo had a very high side panel and it made it very difficult to get in and out of. I’ve had both hips replaced last year and a simple handrail to get hold of would have made things safer and a lot easier! We mentioned this to a few members of staff so hopefully something can get done about it.
What we had to eat during our stay was very good, definitely an improvement from our previous visit. However, I must admit getting charged £2.95 extra each morning for an omelette instead of a full Scottish was a bit of a pain! Most of the Hotels we use don’t have any breakfast supplement.
I would definitely stay at The Hetland Hall again. It’s going to be some Hotel when its fully refurbished. It’s located 10 miles south of Dumfries and maybe just a bit remote. However, there is a nice garden centre and play area for the kids about a miles walk from the Hotel.
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Date of stay: January 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RAD-Hotel-Group, Manager at Hetland Hall Hotel
Responded 11 Feb 2020
Dear Franmaz, Thank you for taking the time to give feedback on your stay with us at Hetland Hall, it is always good to see returning customers. With regards to our reception area, we do have plans in place for its refurbishment, along with building our spa and beauty treatment areas. From feedback we have received over the past few weeks, we now have training in place with our receptionists regarding information given to our guests upon checking in. Thank you for your kind comments regarding Natasha and our Burns Supper, Natasha is a credit not only to Hetland Hall Hotel but the entire RAD Hotel Group. Kind Regards, Bryce Wilson Operations Manager
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Stayed at Hetland Hall for 2 nights last week. The bed in our room was very comfortable and the room well appointed with everything you'd expect from a 4 star hotel. Being November in Scotland and having old wooden sash single glazed windows meant the room was quite cold on arrival. Unfortunately there was a power cut the first night which lasted all night. This meant no power, heating or any water in our room from 10pm until the next day. The hotel still managed a continental breakfast the next morning which was appreciated. Dinner both nights was excellent and the cooked breakfast on our second morning was fab. The staff at the hotel were all excellent and despite the stress of the unfortunate event managed to meet all of our needs. Regardless of everything we enjoyed our stay and would definitely return. Would suggest to the hotel that if the power cut ever happend again that bottled water be delivered to the rooms to allow for basic washing / brushing of teeth etc. (We were given some but had to go looking for it the next morning).
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Date of stay: November 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hetland Hall Hotel, General Manager at Hetland Hall Hotel
Responded 7 Nov 2020
Dear gmansmrs, Thank you for taking the time to share your review with us. Myself and The RAD Hotel Group would like to sent our apologies for the power cut that occured during your stay. The team and myself are delighted to hear you still enjoyed your weekend away with us. We hope to see you again in the near future. Best Wishes, Bryce Wilson Operations Manager
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This wee hidden gem is perfect for us in so many ways. It’s modern, immaculate and well designed rooms always provide an excellent nights sleep whether we’ve had a busy or a relaxing day.
From the minute we drive up it gives me a sense of my second home, so much so we use any excuse for a few nights away here.
The restaurant and staff can’t ever be faulted from our point of view and the last visit we had was a fortnight after opening back up after lockdown and the efforts from the company to get everything right was 100%.
Our food was delicious, the menu suits us, in fact, we can never decide what to have as everything we’ve tasted over the years here has been perfect.
Looking forward to our next visit already, take care all, Gillian xXx
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Date of stay: July 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RAD Hotel Group, Owner at Hetland Hall Hotel
Responded 19 Aug 2020
Dear Curiosity243967, Thank you for your great review of our hotel. The team and myself are pleased to hear you enjoyed your stay with us. I will be sure to pass on your kind comments regarding our teams customers service to them. We look forward to seeing you again at your next visit. Best Wishes, Bryce Wilson Operations Manager
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After been given an Itison voucher for xmas we attended for an overnight stay and afternoon tea. On arrival we had to wait an hour on our room being ready which was not a good start after driving for a couple of hours. We were told because there was a wedding day on and people had to see the room but that didn't make much sense to me as we had booked well in advance. None the less we had our afternoon tea which we couldn't fault but again the staff were very slow and lacked any character. And not eager to be attentive.
The room was very nice, more we expected finished very well. It wasnt long before we were hungry again so ended up popping down slightly early for our a couple of drinks and our dinner. Entering the restaurant we were just pointed to a table and we walked to it ourselves whilst on watching everyone else come in they were walked to their table by the maître ď with menus and offered water straight away. Sounds petty maybe but these are the small things that go a long way. Dinner was very nice although could have been warmer. No one asked us how anything was throughout the full meal, again just a small thing but it all builds up in the experience. Breakfast the next morning was vast and very nice. I got porridge which was made with water instead of milk, possibly because of some peoples dietary requirements, maybe I should have specified milk. Cooked breakfast and orange juice was lovely. We got a late check out which was fine. And would return for another overnight stay.
We thought as a whole the hotel looked lovely but just some substance. Mainly from the staff attitude and conduct. They are quite young an inexperienced. Maybe some more training for them would go a long way.
On the day 6.5 on 10.
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RAD-Hotel-Group, Manager at Hetland Hall Hotel
Responded 26 Mar 2020
Dear AxelEats, Thank you for taking the time to share your review with us. We are pleased to hear you like the design of our amazing rooms. I will be speaking to our Reception Manager regarding how your room was not ready on arrival and I will put a policy in place to ensure this does not occur again. The team and myself are sorry to hear about your experience in our Copper Beech Restaurant. I have spoken to our Head Chef and our Restaurant Supervisor about your feedback regarding dinner and breakfast. Futher more, I send my personal apologies for the customer service you experince when visting our hotel. The team and myself pride ourselves on customer service here at Hetland Hall Hotel and we are sadden to hear on this case we fell short. We now have customer service training in place with all depertments so the great hotel experience that so many of our guests have grown so fond of, is ensure every time. We look forward to welcoming you back to the hotel in the future. Kind Regards, Bryce Wilson Operations Manager
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We stayed in the honeymoon suite on the dinner, bed and breakfast offer. It was absolutely blissful. The room was immaculately clean, it was so comfortable and the views across the Solway were stunning. There was a TV in the bath which was a lovely treat. The staff on reception were helpful and gave us a late checkout. The food in the restaurant was delicious and well worth every penny. What I liked about this hotel is that they didn’t overcharge for anything. Everything was reasonably priced, even the tray charge for breakfast in the room was only £3pp- I have stayed in much lower quality hotels than this that have charged up to £15 so this was definitely a highlight. The breakfast in the room was also brought in and set out on the table. It was fabulous. The only small grumble I have is that we were supposed to get complimentary fizz with our meal- everyone around us did but we didn’t. We could have said something at the time to be fair but we felt our waitress wasn’t that approachable so we just left it. All in all we cannot wait to go back!!!
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RAD-Hotel-Group, Manager at Hetland Hall Hotel
Responded 11 Feb 2020
Dear 499549LM, Firstly, thank you for your great review of our hotel. I am pleased to hear you enjoy your stay with us in our stunning honeymoon suite. Secondly, thank you for kind comments on our team and your experience in our Copper Beech Restaurant. I have passed on your feedback regarding your complimentary fizz to our Restaurant Supervisor and I send my personal apologies for this. The team and myself look foward to welcoming you back to our hotel very soon. Kind Regards, Bryce Wilson Operations Manager
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Booked a last minute break after having to cancel our Lake District holiday. On first impressions, beautifully decorated hotel in lovely grounds. Room was gorgeous. Dinner was very good, thoroughly enjoyable. Just before 10pm the power went out. Staff advised us to stay in our rooms. We had no idea if this was an area power outage or just the hotel. They attempted to switch power back on twice but this didn’t work. We had a very bright emergency light in our room which made it difficult to sleep, no heating or water to flush the loo, shower or wash your hands - not great with current importance of hand hygiene. Power outage continued all night. In the morning my husband went to find out what was happening to be told it was an issue with the roof. Decided to just go home as not keen to go for continental breakfast without being able to shower. Paid outstanding amount on bill, not even offered a partial refund. Receptionist asked how our stay was apart from the ‘wee power cut’. Absolutely speechless - a ‘wee power’ cut is half an hour or an hour, not all night! Although hotel interior is beautiful, external fabric of older part of hotel looks like it is lacking maintenance.
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Date of stay: November 2020
Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hetland Hotel, General Manager at Hetland Hall Hotel
Responded 3 Nov 2020
Dear michellehV8102WC, Firstly myself and RAD Hotel Group apologies for the power cut you experienced during your stay, this was something that was outwith our control. We fully understand the impact this had on your stay. We would once again like to extend our apologies for this. We are pleaed to hear your brilliant comments regarding our rooms and your Restaurant experience. We hope to welcome you back to the hotel in the near future. Kind Regards, Bryce Wilson Operations Manager
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We visited with a couple of friends to celebrate my husband's birthday. Felt very safe and comfortable with sanatiser available on arrival, staff wearing appropriate ppe, very friendly and welcoming. Lovely meals, well cooked and nicely presented, really enjoyable. Thank you
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Date of stay: July 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Robert Kyle, Owner at Hetland Hall Hotel
Responded 6 Aug 2020
Dear janethB3943AJ, Thank you for taking the time to share your feedback. We are delighted to hear you enjoyed your husband's birthday lunch with us. We hope to see yourselves back in our Copper Beech Restaurant in the near future, weather that may be for lunch, dinner or our famous afternoon tea. Best Wishes, Bryce Wilson Operations Manager
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We stayed here on a 3 night staycation deal very good value for money on arrival we were given room 207 right at the top of the hall with only a skylight for a window as we were staying 3 nights I didn't think this room was suitable to relax in it was small but beautifully decorated ideal for 1 night stopover. I asked if there where any other rooms available and we where offered room 138 in the new extension it was much bigger decorated to a high standard and had lovely views of the garden. The food here is of a high standard and well presented although the menu is small. Breakfast was lovely with plenty of choice and served to your table .What makes this hotel is the staff they are friendly and efficient an asset to the hotel. I would return to this lovely hotel in a heart beat.Only downside is it stands on it's own not very close to anywhere else.
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RAD Hotel Group, Owner at Hetland Hall Hotel
Responded 19 Sept 2020
Dear hendy55, Thank you for taking the time to share your review with us. I am happy to hear you enjoyed your 3 night staycation with us. I will be sure to pass on your great feedback to our team regarding their customer service and also to our kitchen team. We hope to see you at our hotel again very soon. Kind Regards, Bryce Wilson Operations Manager
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Hi,
This Hotel is in a fairly remote location, there may be a bus service that goes to Carutherstown from Dumfries which you then maybe able to take a pre ordered taxi from there up the road to the hotel, I would say that a car is essential for visiting this hotel, think you will have to research your transport options on getting to and from the hotel, your best option may be to ring the hotel direct and discuss your options with them as they should know the best way for visitors without their own transport on how they can get to and from the hotel from Dumfries.
Garstang, United Kingdom125 contributions53 helpful votes
I didn`t see any woofs on any of the 3 days we stayed, however, just do a quick call to Reception, and they`ll have the information at their fingertips!
Happy travelling...……...Geoff w
Whitburn, United Kingdom78 contributions66 helpful votes
They stock a decent selection of gin, boe violet gin was available when I stayed there as was Gordon’s pink & your usuals like Hendricks etc. Hope this helps!
There are more places to choose from in the Dumfries area.
PRICE RANGE
HK$1,305 - HK$1,834 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western dumfries, dumfries best western
LOCATION
United KingdomScotlandDumfries and GallowayDumfries
NUMBER OF ROOMS
30
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
