Best Western Station Hotel is a gorgeous Victorian Railway hotel offering 3-star accommodation just a few minutes' walk from Dumfries town centre. Guests give us great feedback for our excellent food and friendly service . All rooms have flat screen freeview TVs, ironing centres and wired internet and there is free wi-fi throughout the hotel.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quaint
Historic Hotel
Languages Spoken
English
Location
49, Station Hotel, Dumfries, Dumfries DG1 1LT Scotland
Oyo Best Western Station Hotel
632 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Stayed here for a work trip, right across the street from the train station so very convenient. I accidentally booked for the wrong day and the staff were very willing to help and accommodate, although the only room available was the "executive room" which cost twice as much but they gave me a slight discount which was appreciated. The property is next to a street which is very quiet at night and I slept well, but once traffic started going at 7-7:30 am I was awoken by the cars driving by despite double glazing windows. The property was very old and could do with remodeling, old furniture and fixtures from what looks like the 1970s, and bare walls in the hotel and the "executive room". The bathroom was newly renovated. However, the water was cold for the first 10 minutes and then only slightly lukewarm in the center of the stream and still cold on the outside for the remainder of the shower. Which was very uncomfortable because there wasn't great heating in the room too, though there was a portable heater that I could use which helped. The staff told me in the morning it could be because the hotel was fully booked so maybe the hot water ran out, which seems like something that shouldn't happen in a hotel. The warm full english breakfast was £10 if not included in the room and was very filling and sufficient for breakfast.
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Date of stay: January 2020
Rooms
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from dawn_archibald1234, General Manager at Oyo Best Western Station Hotel
Responded 31 Jan 2020
Dear Liz, Thank you for taking the time to share your feedback. While we sincerely wish you had a better experience with us, it is feedback like this that we learn from and use to improve ourselves. We acknowledge your dissatisfaction with The lack of hot Water and are working with our respective teams to rectify this for future stays. We hope for an opportunity to welcome you back to provide the hotel experience many of our guests have come to trust us for. Yours sincerely， Dawn Archibald
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What can I say..... handy location. That about sums it up.
While I appreciate there has been a tremendous effort to maintain original features the hotel is dated and in need of some basic maintenance.
Check in was fine with great service (with a smile). My room was cold, draughty with a questionable bed and bathroom. No luxury feel at all. However, it served a purpose as a stopover hotel at a decent price.
The bar in the evening was reasonably priced, however all drinks charged to your room after 10pm.
The breakfast was good, even if the haggis was brick hard and there was a large selection of hot and cold options.
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Date of stay: March 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from dawn_archibald1234, General Manager at Oyo Best Western Station Hotel
Responded 9 Mar 2020
Dear ColetteO Thank you for taking the time to share your feedback. While we sincerely wish you had a better experience with us, it is feedback like this that we learn from and use to improve ourselves. We acknowledge your dissatisfaction with the bedroom and Decor are working with our respective teams to rectify this for future stays. We hope for an opportunity to welcome you back to provide the hotel experience many of our guests have come to trust us for. Yours sincerely， Dawn Archibald
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The hotel is in an excellent location opposite the station and easy walking distance to the centre with its bars and restaurants A typical Victorian style old hotel with medium sized room but large, modern en suite What was disappointing was the lack of housekeeping. On arrival our shower rail was broken but we were able to fix it. There was a large dust web over the shower and the bedside clock was at the wrong time. I tried to correct the clock but was unable to do so and asked for housekeeping to sort it. They didn’t. Neither did they service the room, replenish bathroom products or hospitality tray. There was no hairdryer. The explanation for this was Covid-19, but I had deliberately waited for lockdown to end before I made the reservation !!! Breakfast was very efficient but there was a lack of fish option Staff were generally friendly and helpful I would revisit for an overnight stay if travelling further North
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Date of stay: August 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dawn Archibald, General Manager at Oyo Best Western Station Hotel
Responded 10 Sept 2021
Dear Heather Thank you for taking the time to share your feedback. While we sincerely wish you had a better experience with us, it is feedback like this that we learn from and use to improve ourselves. We acknowledge your dissatisfaction with Dust & room and are working with our respective teams to rectify this for future stays. We hope for an opportunity to welcome you back to provide the hotel experience many of our guests have come to trust us for. Yours sincerely， Dawn Archibald
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Beware booking rooms with this hotel. After requesting a refund on 30th April for 3 rooms I booked for my mother's 80th birthday in May, I have only recently been refunded for 1 room. The manageress Dawn assured me on several occasions that she had processed my refund. I emailed her this week to advise her that I had received a refund for only one room and have yet to receive a response.
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Date of stay: May 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We arrived at this hotel after staying at another lovely Best Western hotel in a different part of Scotland and our initial impression was that it was in urgent need of a lot of money spending on it. There were weeds in the garden and the outside was in desperate need of repainting. The inside was better…the bedroom we were given was clean and the bed comfortable. The grouting in the bathroom was discoloured and the inside of the double glazing was filthy. Breakfast had to be pre-ordered but was good, though on the first morning the hot food arrived at the same time as the cereal! The hotel is restaurant was closed on two nights…due I imagine to staff shortages…and the rooms were not serviced…supposedly because of Covid. However the main problem was lack of security…two men entered our room at midnight with a key- card that apparently worked in our door lock. Disconcerting to say the least!
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Date of stay: September 2021
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dawn Archibald, General Manager at Oyo Best Western Station Hotel
Responded 10 Sept 2021
Dear Micky Thank you for taking the time to share your feedback. It is your feedback that we learn from and use to improve how we look after our treasured guests. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short of your expectations. Please be assured that our teams are working hard to address the issue(s) you have highlighted. We hope to have an opportunity to earn back your trust in the very near future. Yours sincerely， Dawn Archibald
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Having suffered the dreaded 'rail replacement service' from Carlisle I was not in the best of moods when arriving more than an hour late at the hotel. However a warm welcome and the information that dinner was still available mellowed me more than a little. I had a very good dinner at a very reasonable price.
My room was large and had recently been refurbished and the bathroom (with a window!) was worthy of a four star hotel. A very comfortable bed with good quality linen, clock radio, a very large tv with multiple channels and ample tea and coffee and spare towels were also welcome. Good toiletries (not captive) - a plus.
The paper ordered was waiting at my door (something that seems to happen rarely in some 4 star chain hotels) and this set me up for a very nice breakfast cooked to order.
Staff were friendly and competent. My only observation is that a bottle of water would have been nice.
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Date of stay: March 2020
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We went to Dumfries for a wee 3 day break and because it was b & b we had to eat out for dinner. tried booking various eateries in the town but ALL were booked up ! came across Station hotel and phoned - no problem getting a table (I wondered why)? Its a tired looking place that needs massive investment. We got talking to 4 other guests and they had ordered the Fish dish (basically Fish and Chips) saying was good - so we did the same....Mistake the fish was in its infancy and the chips were nearing black with no taste I selected 3 chips - ate them and left the rest. Complained to the waiter/barman/dish washer and he said he would pass on my complaint. Even with the 50% off it still wasn't good value. Seems some renovation has started but think it might be some rooms personally think their wasting their time. would NOT recommend this place for anything...
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Date of stay: August 2020
Value
Service
Room Tip:Â Did not stay
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dawn Archibald, General Manager at Oyo Best Western Station Hotel
Responded 6 Aug 2020
Dear Customer Thank you very much for taking the time to share your comments. We regret to read that you did not enjoy your meal with us. At The Station Hotel , we strive to provide a memorable stay experience for every guest; therefore your feedback is very important to us. For those reasons, please allow us to express our sincerest apologies in regards to the inconveniences caused. Yours sincerely， Dawn Archibald
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Firstly, the staff were really friendly and professional. Every member of staff we dealt with was lovely and couldn’t do enough for us. Although I have criticisms of the bathroom in our room, we would definitely stay again.
The room itself was a lovely surprise. Four poster bed snd everything very clean snd comfortable. Unfortunately, the bathroom was awful. It was just dirty, see pictures. There was wallpaper off the walls, dirt in all the corners just very very in need of redecorating.
Breakfast was good. The guy that seated us was, as other staff, very professional and friendly and made us feel really welcome.
I would stay again but that bathroom needs sorting out.
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Date of stay: May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dawn Archibald, General Manager at Oyo Best Western Station Hotel
Responded 9 Jun 2021
Dear Guest Thank you for taking the time to share your feedback. While we sincerely wish you had a better experience with us, it is feedback like this that we learn from and use to improve ourselves. We acknowledge your dissatisfaction with The Bathroom and are working with our respective teams to rectify this for future stays. I am pleased you found the staff to be helpful & friendly We hope for an opportunity to welcome you back to provide the hotel experience many of our guests have come to trust us for. Yours sincerely， Dawn Archibald
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Lovely hotel, close enough for city centre. Waiters in dining room at breakfast couldn't do enough for us. Only problem is that neither of the 2 rooms I had booked (1 for wife and I and one for friends) received bottle of wine that was included in the deal. I have emailed hotel but as yet no reply.
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Date of stay: July 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dawn Archibald, General Manager at Oyo Best Western Station Hotel
Responded 3 Aug 2021
Dear Bigdod , Thank you for your comments on the waiters. I am terribly sorry you did not receive your Bottle of Wine, It must have been an oversight as if you asked for it we would have provided it straight away. Should you decided to stay with us again please do not hesitate to contact myself on gm@stationhotel.co.uk and I will sort something out for you for the inconvenience caused to you yours sincerely Dawn Archibald
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Two night stay, room was large, let down by poorly decorated bathroom, looked like painted by visually impaired "YTS" trainee with a 6" whitewash brush. Masking tape still on walls, large amount of paint on floor, (more than on wall?), painted rond pipes, over part of bath, inside of door frame missed. Warning sign, warning may take time for hot water!, was instantanious but boiling! Shower curtain ripped & hanging off. Complained, & were moved to another room (or would have been if they bothered to tell us!) when complained 2nd time they then told us we were to be moved to new room. Not told restaurant was closed. When brought to attention of manager at checkout they were quick to apologise & reduce bill, good location with parking.
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Date of stay: March 2022
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dumfries, United Kingdom2 contributions4 helpful votes
Hi! I must admit, it's a few years since I last went myself! Please refer to "aafitnessstudio" website for information on what they offer. Hope to see you soon. Kind regards, Aileen.
There are more places to choose from in the Dumfries area.
PRICE RANGE
HK$823 - HK$823 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western dumfries, dumfries best western
LOCATION
United KingdomScotlandDumfries and GallowayDumfries
NUMBER OF ROOMS
33
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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