We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Novotel Cardiff Centre

Cardiff Bay Hotel Atlantic Wharf Schooner Way, Cardiff CF10 4RT Wales
avatar-imageavatar-imageavatar-image
Traveller (640)
Room & Suite (298)
Dining (94)

View prices for your travel dates

Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#18 of 66 hotels in Cardiff
Location
Cleanliness
Service
Value
GreenLeaders Silver level
The Novotel Cardiff Centre is a 4 star hotel perfect for your next break in Cardiff. Close to live sports action at the Principality Stadium, entertainment at the Motorpoint Arena and plenty of shops, restaurants and bars in the City Centre or Cardiff Bay. Enjoy our restaurant and bar, The Customs Shed, serving local and international cuisine with an array of drink choices. You can also make use of our well equipped leisure facilities including; superb 15m indoor swimming pool, Resistance and Cardio gyms, sauna, steam room and jacuzzi. Guests will find free WiFi internet throughout the hotel. For business needs, we have ten meeting rooms including The Warehouse function room, a fabulous venue for weddings and conferences alike. There are 125 parking spaces, some of which are dedicated EV charging stations. We look forward to welcoming you soon!
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Taxi service
Business Centre with Internet Access
Conference facilities
Paid private parking on-site
Car park
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Snack bar
Wine / champagne
Banquet room
Meeting rooms
Spa
Steam room
24-hour security
Baggage storage
Newspaper
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Shoeshine
Show more
Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Flatscreen TV
Sofa bed
Bath / shower
Housekeeping
Room service
Safe
Seating area
Sofa
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Refrigerator
Electric kettle
Complimentary toiletries
Hair dryer
Show more
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Green
Family
Languages Spoken
English, French, Spanish, Arabic and 1 more

Location

Cardiff Bay Hotel Atlantic Wharf Schooner Way, Cardiff CF10 4RT Wales
Novotel Cardiff Centre
2,916Reviews40Q+A100Room tips
Traveller rating
  • 1,193
  • 1,084
  • 382
  • 157
  • 100
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
avatar-image
Soph wrote a review Feb 2024
6 contributions1 helpful vote
Lovely clean room, great location and staff were friendly. Pool was nice alongside jacuzzi and sauna room. Only thing i’m not 100% sure about was i did book a superior queen room but i couldn’t tell if we were put in one, the only difference on the website was sizing of the rooms but ours was an average size hotel room hence why i don’t think we were upgraded. Our fault for not asking reception about it but we didn’t question it until after we unpacked. Room 202. Overall had a lovely stay and it’s in a great location, only 10/15 minute walk to the centre/shopping area.
Read more
Date of stay: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Novotel Cardiff Centre, General Manager at Novotel Cardiff Centre
Responded 3 weeks ago
Dear Sophie H, Thank you for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay and found your room to be lovely and clean and also enjoyed the leisure facilities. I can confirm that your was allotted into superior room with queen bed. we would be happy if you speak to member of team member. Thank you for commenting on our location which is less thank 15min away from city center, you feedback will encourage more guest to choose us wisely. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Trevor Fernandes Assistant General Manager.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
TBoyt71 wrote a review Feb 2024
7 contributions13 helpful votes
My daughter and I came to Cardiff for ice hockey and chose Novotel to stay overnight.it was in my opinion the best choice,they allowed us to put our luggage in a secure room so we could explore and come back when we could get in our room.the room was so nice and spacious ,the staff were so polite and helpful.i will definitely stay there again.its close to the city centre too which is a big plus.
Read more
Date of stay: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Novotel Cardiff Centre, General Manager at Novotel Cardiff Centre
Responded 3 weeks ago
Dear TBoyt71, We very much appreciate your feedback regarding your stay at the Novotel Cardiff Centre. We're thrilled to hear that you and your daughter had such a positive experience at Novotel. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. We're delighted that you found your room to be nice and spacious, and that our staff provided polite and helpful service throughout your stay. We're especially pleased that you plan to stay with us again in the future , your loyalty means a lots to us and also helps us to get more recognised to other travellers who read your review. Thank you once again for your kind words and for sharing your experience. We can't wait to welcome you back for another memorable stay at Novotel Cardiff. sincerely, Trevor Fernandes Assistant General Manager.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Tatiana wrote a review Feb 2024
Braga, Portugal4 contributions
Unfortunately I lost the little list of names I made to add to my review but I remember a couple of them. Oksana from reception was just great and Katia and the other team members and chef from the restaurant were just indescribable! We lived our experience as a family and first time travelling with our dog. Everything was just memorable.
Read more
Review collected in partnership with Accorhotels.com
Date of stay: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Novotel Cardiff Centre, General Manager at Novotel Cardiff Centre
Responded 4 weeks ago
Dear Tatiana, Thank you for taking the time to share your feedback with us! We're thrilled to hear that you had a memorable experience during your stay, especially as it was your first time traveling with your dog. We're glad that Oksana from reception and Katia, along with the rest of our team. . We'll pass along your kind words to them. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, Trevor Fernandes.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Richard J wrote a review Feb 2024
1 contribution
We had a great stay at the hotel. We had some constructive feedback around the leisure/pool area. There was little space for us to hang our clothes and so we left them in our bags. The floor had lots of water present which was a bit of hassle and potentially quite slippy. For the rating of the hotel it could do with a bit of an upgrade in the changing rooms. We had a superb time in the bar both the food and drinks were of high quality. The staff were attentive Anthony and Catia helped ensure our stay was a great one and made us feel very welcome. We look forward to staying again.
Read more
Date of stay: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Novotel Cardiff Centre, General Manager at Novotel Cardiff Centre
Responded 4 weeks ago
Dear richardjil8716pj, Thank you for sharing your feedback with us! We're delighted to hear that you had a great stay overall and that you enjoyed food and drinks in our bar. We appreciate your constructive feedback regarding the leisure area and changing rooms. Your comments will be taken into consideration. We're pleased to hear that Anthony and Catia provided attentive service and helped ensure that your stay was a great one. We'll be sure to pass along your compliments to them. Thank you for choosing to stay with us, and we look forward to welcoming you back again soon
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Dean B wrote a review Feb 2024
Portsmouth, United Kingdom19 contributions17 helpful votes
This 4 star hotel houses families places here by the council and they sit up making a lot of noise until very late every time I have stayed. DO NOT STAY HERE if you need to sleep. Starting the day very tired today. The manager eventually did go and deal with them, an hour after I had first complained and tried knocking their door myself this time round, but for a 4 star hotel, you’d expect to be able to sleep and you just can’t here
Read more
Date of stay: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Novotel Cardiff Centre, General Manager at Novotel Cardiff Centre
Responded 4 weeks ago
Dear deanb356, We're truly sorry to hear about your experience during your recent stay at our hotel. Providing a comfortable and peaceful environment for all our guests is our top priority, and we deeply regret that we failed to meet your expectations in this regard. we are open for every guest to make them to stay with us, it doesn't matter if they are booked by council. for us every family matters.We understand the frustration and inconvenience caused by noise disturbances, and we apologize however i was happy that the manager dealt with it professionally once it was reported. for all this I am very sorry for disturbance you experienced during your stay and I can understand your distress but we would love to have yo staying with us in future for much better and quieter experience. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Explorer04252097055 wrote a review Feb 2024
1 contribution
Lovely hotel. There was a slight issue with bedding but it was resolved quickly and professionally. Lovely pool and spa area. The bar/restaurant is lovely and server Anthony was very entertaining, friendly and added a lot of laughter to our evening.
Read more
Date of stay: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Novotel Cardiff Centre, General Manager at Novotel Cardiff Centre
Responded 5 weeks ago
Dear Explrer04252097055, It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. and especially with Anthony who will be pleased that your stay was more enjoyable with the laughter you had with him. Your appreciation on this platform will encourage him and other team members to continue this exceptional customer service with all guest. Thank you again for sharing your experience and we look forward to warmly welcoming you again to The Novotel in the near future. Yours sincerely, Trevor Fernandes. Assistant Manager.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Arman U wrote a review Feb 2024
1 contribution
I been this hotel for rugby with my partner it was amzing stay special thanks to Ronia from reception she made our stay comfortable, very good location so we enjoy a lot but only one problem which is heating system is not working but the rest thing fine ,highly recommend this hotel
Read more
Date of stay: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Novotel Cardiff Centre, General Manager at Novotel Cardiff Centre
Responded 10 Feb 2024
Dear armanu2024, We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team especially with Ronia who made sure that your stay will be comfortable. i am also glad that you have commented on our location which we are proud to close to all city center attractions. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to The Novotel. Yours sincerely, Trevor Fernandes. Assistant General Manager.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Zane C wrote a review Feb 2024
Taupo, New Zealand217 contributions144 helpful votes
We had an average welcome here as I am not sure the staff were that interested. The room was huge and very clean. The design was odd though as the bathroom doors are glass and face the bed which means if some one goes to the toilet at night they will get woken up. Other issues too with the layout. Good service in the restaurant and good food. The gym was excellent. Location good. The hotel is what it is and nothing more.
Read more
Date of stay: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Novotel Cardiff Centre, General Manager at Novotel Cardiff Centre
Responded 8 Feb 2024
Dear ZaneC, Thank you for giving us your valuable feedback. i am disappointed to hear that the staff were unhelpful. i have forwarded your feedback with the team. i am also sorry to hear that the design of the room was not your liking. i am glad to hear that the service in restaurant was good and not forgetting to comment on our location which we are proud to be so close to city center and all other tourist attractions i would like to thank you for visiting us and i hope that you will choose us again for your future stays. Thanking You, Trevor Fernandes. Assistant General Manager.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
dodds33 wrote a review Jan 2024
1 contribution
Fantastic stay at the Novotel for a business trip with 20+ people, the stay, food and all amenities were fantastic. All staff were so friendly and accommodating to everyone's needs, highly recommended. Thank you to everyone at the Novotel.
Read more
Date of stay: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Novotel Cardiff Centre, General Manager at Novotel Cardiff Centre
Responded 8 Feb 2024
Dear dodds33, We very much appreciate your comments regarding your stay at the Novotel Cardiff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thanking You, Trevor Fernandes Assistant General Manager.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Andrea C wrote a review Jan 2024
3 contributions2 helpful votes
+1
We booked a Superior Queen room. Very disappointing. We tried to book direct to save hotel paying fee , useless staff just didn't get what we were trying to say and actually advised us to book on line. Carpets were dirty, walls and desk had holes in, no mirror on dressing table to do make up. No toiletries by bath not even a bar of soap so u had to use your tooth brush glass and pump toiletries from shower! We paid ,£130 plus £10 parking and £24 for two breakfast. Very basic hotel, needs upgrading skirtings dirty and chipped. The function in Cellar room was superb as was company music and food. Plastic dressing table chair really in a Superior room !
Read more
Date of stay: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from Novotel Cardiff Centre, General Manager at Novotel Cardiff Centre
Responded 25 Jan 2024
Dear andreacD9554CJ, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback on the condition of the room has been passed to the housekeeping team. I am sure that had you addressed these issues with the staff on duty at the time they would have made every effort to rectify the situation, however this does not in any way excuse the disappointment you were subject to and you should not take this as indicative of the level and service that Novotel strives to provide. we want to thank you for raising your concerns which will give us the opportunity to serve better for you and our next guest. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Trevor Fernandes Assistant General Manager.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
Not the right property for you?
There are more places to choose from in the Cardiff area.
PRICE RANGE
HK$719 - HK$1,181 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel cardiff centre hotel cardiff, hotel accor cardiff centre, cardiff novotel
LOCATION
United KingdomWalesSouth WalesCardiff
NUMBER OF ROOMS
138
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

NOVOTEL CARDIFF CENTRE HK$719 (H̶K̶$̶1̶,̶1̶0̶3̶) - Updated 2024 Prices & Hotel Reviews - Wales