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Novotel Cardiff Centre

Cardiff Bay Hotel Atlantic Wharf Schooner Way, Cardiff CF10 4RT Wales
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Traveller (640)
Room & Suite (298)
Dining (94)

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About

#18 of 66 hotels in Cardiff
Location
Cleanliness
Service
Value
GreenLeaders Silver level
The Novotel Cardiff Centre is a 4 star hotel perfect for your next break in Cardiff. Close to live sports action at the Principality Stadium, entertainment at the Motorpoint Arena and plenty of shops, restaurants and bars in the City Centre or Cardiff Bay. Enjoy our restaurant and bar, The Customs Shed, serving local and international cuisine with an array of drink choices. You can also make use of our well equipped leisure facilities including; superb 15m indoor swimming pool, Resistance and Cardio gyms, sauna, steam room and jacuzzi. Guests will find free WiFi internet throughout the hotel. For business needs, we have ten meeting rooms including The Warehouse function room, a fabulous venue for weddings and conferences alike. There are 125 parking spaces, some of which are dedicated EV charging stations. We look forward to welcoming you soon!
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Taxi service
Business Centre with Internet Access
Conference facilities
Paid private parking on-site
Car park
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Snack bar
Wine / champagne
Banquet room
Meeting rooms
Spa
Steam room
24-hour security
Baggage storage
Newspaper
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Flatscreen TV
Sofa bed
Bath / shower
Housekeeping
Room service
Safe
Seating area
Sofa
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Refrigerator
Electric kettle
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Green
Family
Languages Spoken
English, French, Spanish, Arabic and 1 more

Location

Cardiff Bay Hotel Atlantic Wharf Schooner Way, Cardiff CF10 4RT Wales
Novotel Cardiff Centre
2,916Reviews40Q+A100Room tips
Traveller rating
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Sarah16072013 wrote a review Jan 2024
Aldershot, United Kingdom313 contributions124 helpful votes
Disappointing and frustrating, a lack of detail and customer service. We booked for a pre Christmas break and we have stayed at the hotel before and enjoyed the leisure club, we choose it over other hotels for the facilities, but the leisure club has been neglected and was dirty and facilities not working. We arrived and had a few issues with the room, light not working, lamp with a loose connection, hand soap not working, there is a QR code to scan to report this, which we did and these did get fixed, but there is no response to say the message has been actioned so you don't actually know if when it has been done, it would be good to have notification that it has been received and dealt with. We also had a room card with my husbands name spelt incorrectly. The leisure club
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Date of stay: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Novotel Cardiff Centre, General Manager at Novotel Cardiff Centre
Responded 22 Jan 2024
Dear Sarah16072013, I would like to express my apologies for this, I am also shocked to read that had not been contacted over this matter. I always look into every complaint and always offer a solution had I been working during your stay. If you would please like to contact me please free to do so at H5982-FO@accor.com. I very much look forward to hearing from you. Many Thanks David
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Steve J wrote a review Jan 2024
2 contributions
We arranged to hold an Annual General Meeting for one of our clients in one of the meeting rooms. Sarah Ashley was extremely helpful with the initial organisation of this and, when asked if we could view the rooms prior to the meeting, extended her working day to accommodate this. On the day of the meeting, I was surprised that Sarah had again stayed late to ensure everyone was directed to the correct room and all facilities were laid out for us. Thankfully, the meeting went smoothly but the efforts of the Novotel staff, and in particular, Sarah, made the meeting possible. We would have no hesitation in using Novotel in future for similar meetings.
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Date of stay: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Novotel Cardiff Centre, General Manager at Novotel Cardiff Centre
Responded 22 Jan 2024
Hi X5385TSstevej, Thank you so much for this review, it is so nice to receive a review from a conference. It is a pleasure to answer a review with such kind comments and to mention a staff member personally. I will pass on your comments to Sarah, she will be extremely pleased to hear of this, plus you can see what a dedicated member of the conference team she is to make sure your event went smoothly. We look forward to hosting more meetings for you in the future. Many Thanks David
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lucy wrote a review Jan 2024
Cardiff, United Kingdom37 contributions9 helpful votes
We recently stayed here before the Christmas holidays ended. All was great. Rooms were huge, but cold but we were only there to sleep. We did get confused with the lifts, until we realised we had to scan our room card. Pool area is great, especially with kids, the water temp was too cold for me but the kids didn’t mind. Food is great, not typical hotel food, breakfast is the best. We especially love the pancake machine!
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Date of stay: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Novotel Cardiff Centre, General Manager at Novotel Cardiff Centre
Responded 22 Jan 2024
Hi LucyLouBaloo, Thank you for taking the time to let us know about your stay, It is nice to know the room had been to your liking. I am sorry for the room being cold, we are offering heaters until we have finished the installation of the new air conditioning. I have passed on your comments regarding the keys for the lift and this will now be mentioned on check in, this is new for the lifts. The pool is always a favorite, but checking on the records the temperature is an average of 30.3 degrees. I get so many comments about the pancake machine is is always nice to read that families enjoy this addition to our breakfast. Many Thanks David
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kieran D wrote a review Jan 2024
2 contributions
Room was basic and does the job. Pool area was quite nice but temperature of pool was much colder than other pools ive been in. Reception team were ok. Restraunt team were fantastic. Theres a man in there who is always smiling and cares about your experience and makes you feel very welcome.
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Date of stay: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Novotel Cardiff Centre, General Manager at Novotel Cardiff Centre
Responded 10 Jan 2024
Thank you for taking the time to share your detailed feedback with us. We're glad to hear that the room served its purpose, and you found the pool area quite nice. However, we apologize for any discomfort caused by the colder temperature of the pool, and we will certainly look into this matter. We appreciate your honest assessment of our reception team and are pleased to hear positive comments about our restaurant team. It's wonderful to know that their service, particularly the welcoming and caring attitude of a team member, left a positive impression on you. We will make sure to recognize and appreciate their efforts. Your feedback is valuable in helping us improve, and we hope to have the opportunity to provide an even better experience during your next visit. Warm Regards Kamilla Robak
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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21kjs1979 wrote a review Jan 2024
Orkney Islands, United Kingdom60 contributions8 helpful votes
A nice hotel approximately a 10 minute walk from the centre. Rooms were as you would expect, decent beds and shower. The bar was nice although it didn’t have a huge choice of drinks. We don’t eat there so can’t comment on the food. We used the leisure facilities one evening and the pool, sauna and steam room were all good. Would definitely recommend and stay again.
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Date of stay: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Novotel Cardiff Centre, General Manager at Novotel Cardiff Centre
Responded 7 Jan 2024
Thank you for taking the time to share your experience with us. We're pleased to hear that you found our hotel nice and conveniently located, just a 10-minute walk from the centre. It's great that the rooms met your expectations with decent beds and a good shower. We appreciate your positive comments about our bar and leisure facilities. Your recommendation means a lot to us, and we're delighted to hear that you would stay with us again. We look forward to welcoming you back in the future. Warm Regards Kamilla Robak
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Karen B wrote a review Jan 2024
New Plymouth, New Zealand37 contributions4 helpful votes
There are some real issues with this hotel. I recommend looking at other options. It was only the very hard work and professionalism of front desk Megan  (thank you for your help) who managed a workable solution - but only just. The hotel central heating does not work. It has not worked for a while. The first room we were given was very cold. An electric  heater was offered but as it was a larger room I doubt it would have heated to an adequate temperature. We requested a different room. The 2nd room we were given had a small oil heater. The room was cold. The tv did not work and the wall sockets on the wall did not work. The heater would not work. We were given another room. The oil heater supplied for heating was just adequate - a 2nd duvet was needed. The bathroom had a
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Date of stay: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Novotel Cardiff Centre, General Manager at Novotel Cardiff Centre
Responded 16 Jan 2024
Hi KarenB8130, Thank you for taking the time to leave such a detailed review of your stay with us here at the Novotel Cardiff Centre, It is great to know that despite the issues you had encountered you still found some positive points to mention. It is always nice to respond to a review that mentions staff personally and they had done their utmost to help you with your situation. I will pass on your comments to both Anthony and Megan, these comments really do mean a lot to them. At present we are currently installing a new air-conditioning system, we do have to provide heaters until this work has been completed. Regarding your comments with the sockets and the rubbish bins, I will pass these comments on for the Housekeeping Manager and the maintenance team to action. I can only apologise for the shortfalls on this occasion, but am happy to hear you had some positive comments. Many Thanks David
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rob B wrote a review Dec 2023
Monterey, California6 contributions
First off, "centre" is misleading. It's not that close to the City Centre. At least a 10-minute walk. Second, it's a budget hotel. It's pretty outdated and the rooms are meh. They don't even have phones in their rooms! You have to use internet to get service from your room. Kinda lame. Third, the service itself is pretty good. They are responsive and friendly. Fourth, their restaurant is excellent! The best part easily. The bar is nice but best of all their morning buffet is fantastic, and incredibly accommodating for gluten free travelers - with a separate section with unique gluten free offerings that were very tasty. A pleasant surprise that.
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Date of stay: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Novotel Cardiff Centre, General Manager at Novotel Cardiff Centre
Responded 16 Jan 2024
Hi U3527QCrobb, Thank you for taking the time to leave us a review, it is nice to hear your thoughts on your stay with us here at the Novotel Cardiff Centre. There are a few routes to the centre some are longer than others, this is not always realised. The QR code is a new initiative and has been embraced by many guest as very innovative and this service has all the facilities listed for guest to see at their leisure. I am sorry that the room had not been to your liking, bit we at present to upgrade these and two floors will be reopening in the coming months and we are very excited for this. It is nice to reax that the service provided by the staff had really been to your liking and you had been impressed with the gluten free section as we do try to cater for all the food requirements that are requested. Many Thanks David
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ben b wrote a review Dec 2023
1 contribution
Had a lovely Xmas lunch here, food was great and the atmosphere was really homely. I had turkey with all the trimmings and washed it down with orchard pig cider. The staff couldn’t do enough for us and were so friendly and attentive. Even got a bar of chocolate each. Had an amazing time. Would highly recommend.
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Date of stay: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Novotel Cardiff Centre, General Manager at Novotel Cardiff Centre
Responded 28 Dec 2023
Thank you for sharing your delightful experience with us! We're thrilled to hear that you had a lovely Christmas lunch at our venue and that the food, especially the turkey with all the trimmings, met your expectations. It warms our hearts to know that you found the atmosphere to be homely and enjoyed the Orchard Pig cider. Our team takes pride in providing exceptional service, and we're delighted that the staff could make your experience even more special with their friendliness and attentiveness. It's wonderful to hear that you received a sweet surprise with a bar of chocolate – a little extra touch to make your time with us memorable. Your recommendation means the world to us, and we look forward to the pleasure of welcoming you back for more wonderful moments in the future. Warm regards Kamilla Robak
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Relax47756164998 wrote a review Dec 2023
1 contribution
We arrived on Christmas Day and were greeted with a friendly face on the desk. Check in was easy and fast. We had a meal and drinks in the relaxed and comfy restaurant. Food was great and prices reasonable. Happy to have our 3 year old running around with no issues. We will be back. Many thanks
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Date of stay: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Novotel Cardiff Centre, General Manager at Novotel Cardiff Centre
Responded 25 Dec 2023
Thank you so much for sharing your positive experience with us! We're delighted to hear that you had a pleasant stay on Christmas Day and that our friendly staff made you feel welcome right from the start. It's wonderful to know that your check-in process was smooth and efficient. We're thrilled that you enjoyed your meal and drinks in our relaxed and comfy restaurant. Creating a comfortable and enjoyable environment for our guests is a top priority, and we're glad to hear that it met your expectations. It's also great to hear that your 3-year-old had a good time running around with no issues—we love to create a family-friendly atmosphere. Thank you for choosing to spend your Christmas Day with us, and we can't wait to welcome you back on your next visit! Warm regards Kamilla Robak
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Neil J wrote a review Dec 2023
1 contribution
My recent stay at Novotel Cardiff was exceptional. The attentive staff, beautiful room, and delightful Christmas themes throughout the hotel brought joy to my little boy. The prime location enhanced our overall experience. The hotel's commitment to cleanliness and a diverse breakfast spread further impressed us. Special thanks to Barbara and Sabina, whom we met at breakfast, and Ruta for expertly organising our reservation. Highly recommended for a superb stay in the heart of Cardiff. Thank you.
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Date of stay: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Novotel Cardiff Centre, General Manager at Novotel Cardiff Centre
Responded 18 Dec 2023
Thank you for taking the time to share your wonderful experience at Novotel Cardiff! We are delighted to hear that your recent stay with us was exceptional and that you and your little boy enjoyed the festive atmosphere. It's heartening to know that our attentive staff, beautiful rooms, and Christmas themes added to the joy of your visit. We appreciate your kind words about our prime location, commitment to cleanliness, and diverse breakfast spread. We will make sure to pass on your special thanks to Barbara, Sabina, and Ruta for their outstanding service. It's dedicated team members like them that make our guests' experiences memorable. We truly value your recommendation, and we look forward to welcoming you back for another superb stay in the heart of Cardiff. Warm Regards Kamilla Robak
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
HK$719 - HK$1,173 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel cardiff centre hotel cardiff, hotel accor cardiff centre, cardiff novotel
LOCATION
United KingdomWalesSouth WalesCardiff
NUMBER OF ROOMS
138
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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NOVOTEL CARDIFF CENTRE HK$719 (H̶K̶$̶1̶,̶1̶0̶3̶) - Updated 2024 Prices & Hotel Reviews - Wales