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Clayton Hotel Birmingham

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85 Albert Street, Birmingham B5 5JT England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (1201)
Room & Suite (440)
Dining (193)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 17/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 17/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 127 hotels in Birmingham
Location
Cleanliness
Service
Value
Travellers' Choice
Clayton Hotel Birmingham has 174 luxurious bedrooms located in Birmingham City Centre a short walk from Bullring Shopping Centre and Grand Central. Offering five star service as well as facilities to make your stay like a stay away from home. A floor specially engineered for business conferences. Grill Bar & Restaurant offers great quality steaks, fish dishes and vegetarian specials, the bar has daily offers as well.
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Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
24-hour security
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Special diet menus
Banquet room
Meeting rooms
Baggage storage
Concierge
Newspaper
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Safe
Iron
Flatscreen TV
Bath / shower
Laptop safe
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Room types
Non-smoking rooms
Suites
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Good to know
HOTEL CLASS
HOTEL STYLE
Business
Quiet
Languages Spoken
English, Spanish, Italian, Polish
3,543Reviews33Q+A100Room tips
Traveller rating
  • 2,142
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  • 324
  • 116
  • 72
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Popular mentions
DL wrote a review Mar 2021
1 contribution
It would be great if you could explain why your hotel does not allow co-parenting families travelling a long distance to visit their 10 year old child? It’s your policy to apply stricter rules than the government as only single people staying is allowed. We were given 2 hours warning before check-in that you were cancelling our booking today even though we emailed on the Booking.com portal two days before to explain the reason for our stay and the evidence for it as per your message to do just that. I was told in the phone that “we have to go into the portal to get messages so we have only just seen it and you should have called us”. This is even though you give the portal as the first option to contact you... Great service guys. I was made to feel like I had not followed your instructions by your member of staff who called me, when it is your team that cannot be bothered to login to the booking.com portal to read messages. The Government changed the regulations in 2021 so that families can co-parent in situations like ours. Maybe you can read the government guidelines again. There is a good article on the BBC News website explaining the change. It’s good that other hotels are correctly following the UK guidance and not discriminating against families who co-parent . Your own website says it follows the guidance so you’re not doing that properly, so maybe you can double check your policy again? I was also advised that you cannot even change booking.com to prevent people booking multiple occupancy bookings. This doesn’t make any sense! Surely you can work with booking.com to do this? Anyway, thanks for making up your our company rules on COVID for co-parenting families. It’s a shame you are discriminating against these bookings and only allowing work visits. My wife and I were really looking forward to spending time with her son this weekend. Thanks for a great weekend!
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Date of stay: March 2021Trip type: Travelled with family
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Anna G wrote a review Jan 2021
1 contribution
I have stayed in the Clayton Hotel since September 2020, for work purposes. The staff are fantastic, very attentive and can’t do enough to help you during your stay. The rooms are well equipped, with comfy beds and are immaculately clean. With COVID 19, the hotel have great processes in place to ensure the safety of their guests and themselves. There are plenty of hand sanitiser stations around, food bought in the hotel has the option of collection or room service and rooms are sealed after cleaning until guests are allocated the room. I would highly recommend this hotel to anyone.
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Date of stay: January 2021Trip type: Travelled on business
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Response from Franchesska Pemberton, Other at Clayton Hotel Birmingham
Responded 31 Jan 2021
Dear Anna, WOW Thank you so for taking the time to share your feedback, we're delighted you enjoy our hotel and facilities and appreciate your returning custom each week. We strive to give all our guests an exceptional experience so reading feedback like this really puts a smile on our faces, I will ensure the team receive your kind words! We look forward to having the pleasure of welcoming you back next week :) Kind regards, Jessica
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Rita Jones wrote a review Jan 2021
London, United Kingdom4 contributions
Clayton hotel is very convenience of having the city centre so close as well parking near by. All of the staffs are so nice specially the duty manager ERFANUR who has helped me with situations on multiple occasions. He is extremely professional and friendly. The recent COVID situation hasn’t been good on most of us but I can confidently say that all the staff have been dedicated on delivering a quality service throughout. Regardless of this horrible situation they have stayed open for key workers and essential workers. Hotel is very clean and all possible precautions are being taken including regular cleaning, hand sanitizer and wearing of masks. Room service is available 24h so you can get a meal and a drink delivered to your room if you require so there is no need to leave the hotel once you are in. So far I have nothing but full of positive thoughts and amazing experience. “Highly recommended”
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Date of stay: January 2021Trip type: Travelled on business
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Response from Franchesska Pemberton, Other at Clayton Hotel Birmingham
Responded 31 Jan 2021
Dear Ritajone, WOW Thank you so much for taking the time to share your feedback, we're delighted you enjoyed our hotel and facilities. We strive to give all our guests an exceptional experience so reading feedback like this really puts a smile on our faces, I will ensure the team receive your kind words! We look forward to welcoming you back soon. Kind regards, Jessica
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Mark Brady wrote a review Jan 2021
Belfast City Region, United Kingdom1 contribution
I stay at the Clayton Hotel on a regular weekly basis. I continue to come here as this is my favourite hotel in Birmingham for a number of reasons. The hotel is top class which you can feel as soon as you walk into the front foyer entrance. The decor is impressive and the ambience really is lovely. The staff are all really friendly and there always there to assist at a drop of a hat if you need anything at all. The rooms are very generous with space and a really good layout. The room cleanliness is spotless and I have had never any issues with the rooms. A nice hot powerful shower is always hard to beat! I eat here regularly as the food is really good. A great variety from the menu and bar with something on the menu there for everyone to enjoy. The service is brilliant with the staff always having a smile on their faces and a friendly chat. The gym is great which has all the modern equipment you need to get a good workout for all us gym bunnies. Given the global pandemic and Covid-19 being at the forefront the hotel has implemented full procedures in place to help keep safe as best possible, which is always reassuring and comforting. The hotel is situated close to the city centre retail, restaurants, bars, and the Bullring all within a quick walking distance. The hotel is also close to local Train Stations and bus routes if you need to venture any further or commute. I often book the meeting rooms which are spacious and very impressive with all the latest technology to support your meetings. I would highly recommend this hotel and will continue to keep booking for business and pleasure on a weekly basis. See you all next week!
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Date of stay: January 2021
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
Room Tip: Views are great from the top floor!
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Response from Franchesska Pemberton, Other at Clayton Hotel Birmingham
Responded 31 Jan 2021
Dear Mark, Thank you so much for taking the time to share your feedback, we're delighted you enjoy our hotel and facilities and appreciate your returning custom every week. We strive to give all our guests an exceptional experience so reading feedback like this really puts a smile on our faces, I will ensure the team receive your kind words! We look forward to having the pleasure of welcoming you back next week :) Kind regards, Jessica
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Lonny wrote a review Jan 2021
Borough of Brentwood, United Kingdom1 contribution
I recently stayed at this hotel and the hotel staff and facilities are first class, everyone was professional, enthusiastic and always going out of there way to make sure i was looked after. The food from the restaurant was excellent, my room service was brought to the room straight away and the temperature of the food was just right. COVID restrictions were taken very seriously with all staff wearing face masks and hand sanitizer stations spread around the hotel, this made me feel very assured in this uncertain time. I would recommend this hotel to anyone visiting the Birmingham area as its very rare to find a hotel that ticks all the boxes and excels in all areas, I'm not one to normally write reviews but this stay left me no choice but to share this with everyone. Safe Travels.
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Date of stay: January 2021
Value
Service
Sleep Quality
Trip type: Travelled on business
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Response from Franchesska Pemberton, Other at Clayton Hotel Birmingham
Responded 26 Jan 2021
Dear Lonny N, WOW Thank you so much for taking the time to review our hotel and what a delightful one it is! Definitely the review of the month for sure :-) We are pleased you enjoyed our hotel and facilities overall and I will ensure your kind words are passed on to the team. We look forward to welcoming you back soon. Keep safe and best wishes, Jessica Front Office Manager
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PRICE RANGE
US$79 - US$200 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hotel La Tour
LOCATION
United KingdomEnglandWest MidlandsBirmingham
NUMBER OF ROOMS
174
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Frequently Asked Questions about Clayton Hotel Birmingham
Which popular attractions are close to Clayton Hotel Birmingham?
Nearby attractions include Escape Hunt Birmingham (0.2 km), St. Martin in the Bull Ring (0.5 km), and Loki Wine Merchant and Tasting House (0.5 km).
What are some of the property amenities at Clayton Hotel Birmingham?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Clayton Hotel Birmingham?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Clayton Hotel Birmingham?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Clayton Hotel Birmingham?
Yes, parking is available to guests.
What are some restaurants close to Clayton Hotel Birmingham?
Conveniently located restaurants include Land Restaurant, The Warehouse Cafe, and Café Rouge.
Are there opportunities to exercise at Clayton Hotel Birmingham?
Yes, guests have access to a fitness centre during their stay.
Is Clayton Hotel Birmingham located near the city centre?
Yes, it is 0.4 km away from the centre of Birmingham.
Are any cleaning services offered at Clayton Hotel Birmingham?
Yes, dry cleaning and laundry service are offered to guests.
Does Clayton Hotel Birmingham offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Clayton Hotel Birmingham?
The staff speaks multiple languages, including English, Spanish, Italian, and Polish.