The Mailbox 160 Wharfside Street The Mailbox, Birmingham B1 1RL England
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About
#22 of 129 hotels in Birmingham
Location
Cleanliness
Service
Value
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Property amenities
Paid public parking nearby
Free internet
Fitness Centre with Gym / Workout Room
Bar / lounge
Highchairs available
Car hire
24-hour security
Baggage storage
Public wifi
Paid internet
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Wine / champagne
Taxi service
Currency exchange
Newspaper
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Housekeeping
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Landmark view
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Mid-range
Languages Spoken
English, French, Spanish, German and 4 more
Location
100Great for walkers
Grade: 100 out of 100
223Restaurantswithin 0.5 km
114Attractionswithin 0.5 km
Contact
The Mailbox 160 Wharfside Street The Mailbox, Birmingham B1 1RL England
Getting there
Car HireSee all Birmingham car hire
665Reviews24Q+A100Room tips
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The Business Support Unit of the Solicitors Regulation Authority had afternoon tea at the hotel hotel this afternoon. Excellent selection of food and drink. Prompt service and friendly staff. This is an exceptional venue for both business and private functions.
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Date of stay: March 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at AC Hotel by Marriott Birmingham
Responded yesterday
Dear stephenjS8179OI, Thank you for taking the time to provide us with your feedback! I am ever so pleased to read that you had an wonderful experience at AC Hotel Birmingham! I will make sure that the Team receives your compliments ! We hope to welcome you back in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stay in several Marriott properties, and the AC Birmingham certainly makes its guests welcome. They clearly look at my Bonvoy profile before allocating a room, as the allocated room was an excellent match to all my profile requirements. Check-in is efficient and provided all required info. The room was spacious with good hanging space, laptop safe, kettle, coffee-pod machine, etc - if there is one grumble is that the drawers were full of "hotel bits n pieces" and it would be good to keep these clear for guest's belongings. TV included Sky which was good as it provided Sky Sports and Eurosport options. Good shower with good range of cosmetics. Breakfast is a plentiful breakfast with something to please all tastes. Dirty crockery was promptly cleared from tables. The hotel is well situated for Mailbox amenities, Tesco for snacks, etc and 10 minute walk to New St rail station. I'll be back!…
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Date of stay: March 2023Trip type: Travelled on business
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Another excellent overnight stay. From the lovely smell when you arrive in reception, friendly staff. The room as always very clean. The bed is so comfortable however did feel that the pillows were small this time for a king size bed, have these changed?. Good night sleep and filling breakfast, remembered to order my eggs first !
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Excellent location, walking distance to all main places. Lots of places to eat within walking distance . Hotel clean , lovely choice of breakfast, hot and clean dining areas. Room clean, wooden flooring was a plus , comfy beds and clean bathrooms , nice view of canal ! Would stay again
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Date of stay: February 2023Trip type: Travelled as a couple
Room Tip: Parking accessible for a reduced fee
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Dirty bedding upon arrival that I didn’t realise until 11:45 at night had clearly not been changed (I was a new arrival to this room, so it had clearly been slept in by someone else). Rang reception and someone very bluntly told me ‘we can give you some new bedding’ - no apology or help. When he arrived I showed him that there were clearly crumbs & hairs in the bed that did not belong to me. My feet were also filthy from walking bare foot on the dirty floor there (I had showered prior to getting into bed). The person that came was clearly security and had no experience in changing beds. The fact that I wasn’t offered a new room when mine was clearly dirty is slightly baffling to me but I went with it. The poor security guard clearly had no idea how to change a bed or what went where. He had brought a duvet cover as the bottom sheet which clearly didn’t fit and spent about 5 minutes trying to make it work. I then asked if he could just look at changing the rooms, I was told this wasn’t possible but usually there is a buffer in hotels from experience if there is an issue so they should have a handful of rooms spare for this exact reason. He then returns to reception to see if this is possible, taking all the bedding with him. Another 15 minutes go by and I hear nothing from reception so call them and ask them to just bring the correct bedding so I can change it myself. Another 10 minutes go by and still no sign. I ring reception again and a different man picks up this time who is pretty rude and unhelpful, when I say I’ll come speak to them in the morning and get a refund he puts the phone down on me. The security guard reappears - but this time he has a new double duvet, with no cover on it, a double duvet cover for the bottom but no bottom sheet. He advises me that there are no more sheets available and I will need to either sleep without a bottom sheet or sleep with the duvet cover with nothing on. I ask if he can just go take a duvet fully made off a room that isn’t being used as at this point I do not want to pack my stuff up and change rooms. Miraculously he appears with a proper duvet, sheet on, around 10 minutes later. All in it’s taken me about an hour to get the correct, clean bedding - now making it 12:35am - I made the bed myself and put the pillow cases on. I understand that it may not be security’s job ‘to be housekeeping’ (as per the helpful receptionist), but equally the fact that the room was not just changed when it was clearly dirty, and the reception staff were so rude (I actually got 0 apology for the room even being dirty) is unacceptable. …
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Date of stay: February 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at AC Hotel by Marriott Birmingham
Responded 5 Feb 2023
Dear 403821, Thank you for reviewing your stay with us. In order to locate your booking and be able to address the points you have raised in your review, I kindly ask you to contact the hotel directly and speak to a duty manager, who will be able to assist and investigate. Kind regards, Simon Barratt General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Madeleine S wrote a review Jan 2023
It is Always lovely to come here. The rooms are great and Breakfast is fab. The staff are always very helpful and friendly and a Special shout out to Daniel who was diligent and on hand to help with breakfast .
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Date of stay: January 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at AC Hotel by Marriott Birmingham
Responded 31 Jan 2023
Dear H4190GSmadeleines, Thank you for taking the time to review your visit! I am pleased to hear that you have had and enjoyable experience, and we are looking forward to welcoming you back! Kind regards, Simon Barratt General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great experience at the Bar...Daniel was thoughtful and a pleasure to talk to..great old fashioned too! Check in experience was smooth and the rooms were clean and neat. Location is fantastic and the property is in the midst of all the key areas...
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Date of stay: January 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at AC Hotel by Marriott Birmingham
Responded 31 Jan 2023
Dear simranbsinghtravels, Thank you for your review. I am happy to hear that the hotel met your expectations during your stay, and that you have enjoyed your time with us. We are looking forward to your next visit! Kind regards, Simon Barratt General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Chose to visit the AC Marriott at the Mailbox in Birmingham because they had positive review regarding gluten free. Being coeliac and dairy free means I have to be super careful so I checked by calling the hotel before booking to check they could accommodate a GF/DF breakfast. They assured me they could so I booked and stated the need for GF/DF breakfast on the reservation. Just to be save I also rang a couple of days before arriving and spoke with Daniel at length about whether they had GF/DF bread that could be toasted in a separate toaster or toaster bag to avoid cross contamination and what options I could eat, he assured me I could eat all these things. When I arrived and checked in, the young man at reception tried to sell me breakfast even though it was already ordered and paid for. I repeated that I had dietary requirements and had spoke at length with Daniel about it. We went to our room and had a very poor nights sleep on thin lumpy mattresses. The linen was clean but was marked and mine had holes. The room was clean but a bit scruffy. I was disappointed as the reviews led me to believe this would be excellent, it wasn't. Came down to breakfast and they had fruit and one 30g bag of corn flakes that I could eat. They said nothing else was safe for even though I had called twice before check in and included the requirement on the reservation. What really grated was that it was the same person Daniel who had assured me that I could eat toast and bacon and eggs etc safely who told this lovely young girl to tell me I couldn't safely eat anything. I am furious and will be writing to head office. If they had been honest, I'd have just booked elsewhere. This isn't cheap and it's not worth it! …
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Date of stay: January 2023
Value
Location
Service
Room Tip: Bring your own hairdryer, not provided.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at AC Hotel by Marriott Birmingham
Responded 7 Feb 2023
Dear Allergyeatsout Thank you for taking the time to send in your feedback, I am very sorry to hear that your experience fell below the usually expected standards we pride ourselves on delivering. Having read your comments please be assured that this will be acted upon to ensure there is more clear communication moving forwards. I understand that one of the managers has resolved this for you. My sincerest apologies & thank you once again, Kind Regards, Simon
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
AC HOTELS MARRIOTT - Birmingham is perfect choice for many reasons in my opinion; it is located in the heart of city centre, 5-7 minutes from new street station, beautiful view, it is surrounded by the most attractive spots in Birmingham like the canals, restaurants, the mailbox building, the love bridge as i call it where you can put a key there with your love, and cafes. It also has one of my favourite cafes “Black Sheep cafe” which is genius idea” and a Luxurious Bar inside the lobby which serves Drinks and Cocktails that are prepared by experienced Mixologists so whatever you would like to drink is available. The staff (Zack, Danial, Addie, Kara and all of them (i don’t know all the names) are PROFESSIONAL in customer Service, so friendly, always smiling, they respect everyone, always polite and offer to help everyone. I also like the vibes of the lobby lounge itself; it’s organised and designed in a way that is suitable for friends/family gatherings and also for business purposes like working or studying, it has two large sharing tables for individuals and groups uses beside other seating options together in an open space with perfect lighting all the times that feels comfortable, not to mention the options of drinks and coffees as mentioned above, and one can order food from different restaurants by ordering through the bar. The place is always full of life and energy. On a Hygiene level, the whole place is always clean and smells nice. Very great choice, Highly recommended.…
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Date of stay: January 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at AC Hotel by Marriott Birmingham
Responded 18 Jan 2023
Dear Ayah T, On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind regards, Simon Barratt General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Iram S wrote a review Jan 2023
Daniel, at reception was extremely helpful and kind upon arrival. I would highly recommend this hotel to friends and family. The setting and ambience in the lounge is very welcoming and warm. The staff are very helpful and the coffee is quite tasty.
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Date of stay: January 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at AC Hotel by Marriott Birmingham
Responded 18 Jan 2023
Dear 698irams, Thank you for your review! I am very pleased to hear that you have received a warm welcome from Daniel, and that the whole experience was enhance by our team's hospitality. We are looking forward to your next stay! Kind regards, Simon Barratt General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$104 - US$182 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ramada birmingham, birmingham ramada
FORMERLY KNOWN AS
Ramada Birmingham City
LOCATION
United KingdomEnglandWest MidlandsBirminghamLadywood
NUMBER OF ROOMS
90
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Claim Your ListingAC HOTEL BY MARRIOTT BIRMINGHAM - Updated 2023 Prices & Reviews (England)
Frequently Asked Questions about AC Hotel by Marriott Birmingham
Which popular attractions are close to AC Hotel by Marriott Birmingham?
Nearby attractions include Be At One Birmingham New St (0.3 km), Whistle Punks Axe Throwing (0.4 km), and Electric Cinema (0.3 km).
What are some of the property amenities at AC Hotel by Marriott Birmingham?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at AC Hotel by Marriott Birmingham?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at AC Hotel by Marriott Birmingham?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at AC Hotel by Marriott Birmingham?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to AC Hotel by Marriott Birmingham?
Conveniently located restaurants include Grand Central Kitchen Birmingham, @pizza Grand Central, and Gas Street Social.
Are there opportunities to exercise at AC Hotel by Marriott Birmingham?
Yes, guests have access to a fitness centre during their stay.
Which languages are spoken by the staff at AC Hotel by Marriott Birmingham?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Portuguese, and Polish.
Are there any historical sites close to AC Hotel by Marriott Birmingham?
Many travellers enjoy visiting Birmingham Back to Backs (0.5 km), West Midlands Police Museum (0.9 km), and Winterbourne House and Garden (3.1 km).
Is AC Hotel by Marriott Birmingham accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.