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Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel

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Forth Street Forth Street, Newcastle upon Tyne NE1 3SA England
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Traveller (797)
360
Panoramas (62)
Room & Suite (382)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#19 of 91 hotels in Newcastle upon Tyne
Location
Cleanliness
Service
Value
Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children's television networks
Highchairs available
Taxi service
Street parking
Wifi
Hot bath
Pool / beach towels
Swimming pool toys
Indoor pool
Heated pool
Fitness / spa changing rooms
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Executive lounge access
Newspaper
Non-smoking hotel
Outdoor furniture
Sun terrace
Sun umbrellas
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Modern
Languages Spoken
English, French, Russian, Spanish and 10 more
2182Reviews68Q+A100Room tips
Traveller rating
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Most Recent
Greg P wrote a review Yesterday
London, United Kingdom123 contributions80 helpful votes
+1
This was my 2nd of many stays planned at this property. As always the service, professionalism and passion shined through. My schedule this visit was jam packed so sadly didn't spend as much time in the property as I'd of liked but the following review is a representation of what I did experience. Reception/Reservations Gillian, thank you very much for putting up with my barage of emails to get this stay booked. Sorry I didn't get chance to see you on this occasion but there will be plenty more. Katie, Fiona and all of you customer service stars on the Front desk, please don't ever change. You are all superstars in my eyes! Reji.... please take a day off! Your service, willingness and 'can do' approach was really appreciated on every day of my stay. Keep on keeping on my friend. Bar/Restaurant Limited visits except for breakfast and a night cap one evening. Food plentiful, fresh and tasty. Breakfast you've become my favourite meal of the day again! Spa Nicola thank you for the initial email sorting my requests. I would recommend Maria in the team to anyone and her calming approach to treatments. I recommend Dreamy Legs and Body Elements. Sheer relaxation! Club Lounge I have saved the best to last, but in reality everything and every individual in this property is a superstar. However, Sally remains a superb ambassador for excellence and consistency of service. Thank you for everything including running my Cheese board and much needed Pinot to my room on a day I was so busy. I assure you my next visit I'll factor in time to make sure I see you and the team. My thanks especially to Carl for arranging the off menu requests on multiple occasions. I return South tomorrow, (yes I'm still here at the time of writing as can say with certainty my stay will remain positive) but shall return before the year out. Thank you all, for again delivering a superb stay and continuing to strive deliver in what have been turbulent times. Team Crowne Plaza Newcastle. You're amazing. Greg x #409
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Date of stay: July 2022Trip type: Travelled with friends
1 Helpful vote
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Hotfrog wrote a review Yesterday
Devon66 contributions31 helpful votes
I booked the Crown Plaza for a three night break whist visiting my family in Newcastle; as I/we had stayed here previously. I expected the same level of service/standards - unfortunately this was not the case. After an eight-hour journey to Newcastle, arriving at around 20:00, I was looking forward to a relaxing evening in the hotel as I was particularly tired. The reception team on arrival were friendly and efficient and my check in was processed quickly. The room, a standard queen was comfortable, but there was an aroma in the room that I could not quite identify. That said, this was not the issue. As the hour was getting late..ish (20:30) I did not desire a heavy meal and went to the Bar; ordered a large G & T and Chicken Caesar Salad, which sadly they had run out of, I then requested a Salmon Caesar Salad, but again there was nil available and I was informed there were no salads, but burgers and other options etc.......................This is not what I desired after such along-journey and made my feelings known, 'I expected better of a hotel of this stature and duly left the bar without the G & T' I raised my points on passing reception, who were most apologetic and asked could anything be done to rectify this.....Obviously Nada, from my perspective and informed them I would vote with my feet and check out the following morning. The following morning, I did indeed check out and booked into their sister hotel, 'Indigo' for my remaining two night in Newcastle, which incidentally was perfect I was asked on check out is there anything the hotel could do and also would I contemplate ever returning? Simply informed them nothing could be done and as for returning, never say never, but not in the near future I expected better!
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Date of stay: June 2022
Rooms
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ABB_Lon wrote a review 1 Jul
London, United Kingdom422 contributions192 helpful votes
Central hotel, about a 7 minute walk from Newcastle train station - turn right as you come out of Newcastle station (we turned left on arrival and walked the long way!). Our room was very spacious. The reason I’ve knocked a star off is it didn’t smell too fresh - the windows don’t open so there is no fresh air circulation and the air conditioning didn’t cool the whole room. As a result the nights were uncomfortably hot. Special mention to Karl Neesam who was so helpful with a minor query.
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Date of stay: July 2022Trip type: Travelled on business
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YorkshireLass166 wrote a review Jun 2022
Wakefield, United Kingdom3 contributions2 helpful votes
We booked for a city break 28th for 2 nights. First impressions of the hotel were good, short walk from train station. We left our luggage as we were not able to check in before 3pm 🙄. After a day in Newcastle we came back at about 8pm to check in, all smooth. Room was good sized with 2double beds, we were on 2nd floor but had limited natural light with a prison slit window overlooking carpark so lights on needed all the time. Woken at 3am with drunk people knocking constantly on door next to us. Woken at 4.30am with screaming and shouting 2 doors down. Opened the room door was met by hotel security to stay in room, police had arrived to evict the occupant's and to speak with reception in morning. Not a restful stay at all and expected more from a crowne plaza hotel. Would not recommend this hotel for a weekend stay as I think they have their pricepoint a little out of sync. Plus on checkout we were never asked if we enjoyed our stay or for any feedback - I would have loved to have given this feedback at the time had the hotel been bothered to ask 🤔
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Date of stay: May 2022Trip type: Travelled with friends
2 Helpful votes
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Response from Joey Ong, General Manager at Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel
Responded 5 days ago
Good morning YorkshireLass166 Thank you for taking time out to leave a review. Please accept my sincerest apologies with regards to your disappointing stay here at the hotel. I have passed your feedback onto the relevant departments for improvements to be made in terms of team development and training. If I can be of any further assistance, please feel free to contact me at PA@cpnewcastlehotel.co.uk Joey Ong
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Rachel wrote a review Jun 2022
1 contribution
I stayed at the hotel with my sisters, to have some down time. It was such a lovely visit as the staff at the crown Plaza in Newcastle made us feel so welcome. The visit was mainly to give my sisters a break, and the team at the hotel exceeded our expectations. The hotel was very clean, bright and airy. Our room was so comfortable with a complementary bottle of Prosecco and a welcome card for Alex and her team.. I will definitely be staying here again and will let people know my experience here. I just can’t speak highly enough of these guys who made our weekend. Thank you, so very much… Rachel, Catherine and Sylvia… x x
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Date of stay: June 2022Trip type: Travelled with family
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Response from Joey Ong, General Manager at Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel
Responded 1 week ago
Good afternoon rachelwK2627QX, Thank you for taking time out to leave a review. I am glad to read that you have enjoyed your stay here at the hotel! I am glad that Alex and her team managed to take such excellent care of you and your sisters. They also very much appreciate the flowers that you've sent a couple of days ago! We have posted a picture here on Facebook if you wish to view: https://www.facebook.com/CrownePlazaNCL Once again, many thanks for staying with us and we hope to see you again next time! Joey Ong
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Hilary J wrote a review Jun 2022
Stockton-on-Tees, United Kingdom25 contributions11 helpful votes
We have stayed at this hotel several Times & have never been disappointed. We stayed this Saturday night with my daughter & her family, and again we experienced their wonderful professionalism & hospitality. Can’t praise the excellent staff enough ,from Alex in reception, to Sally in the club lounge , we were treated to brilliant care and service. We will continue with our regular visits to the wonderful city of Newcastle , but having tried all the big hotel chains, will always continue to choose The Crowne Plaza,for the comfort, convenience & never failing excellent service.
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Date of stay: June 2022
Rooms
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Service
1 Helpful vote
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Response from Joey Ong, General Manager at Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel
Responded 1 week ago
Good morning Hilary J, Thank you for taking time out to leave a review! I am glad that you have enjoyed your stay here at the hotel and that our staff were able to take such excellent care of you during your time here. We look forward to seeing you again in the near future! If I can be of any assistance, please feel free to drop me a line at PA@cpnewcastlehotel.co.uk Joey Ong
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nic675 wrote a review Jun 2022
Durham, United Kingdom67 contributions27 helpful votes
I have visited The Crowne Plaza on several occasions and been happy with the food and service. Not this time however. We had afternoon tea and all the food tasted stale and tasteless. After we were initially served we didn't see another member of staff. We had one cup of tea and would have liked another but couldn't get the attention of a staff member to help. Very disappointed as it was an anniversary treat. I am sorry to say it but won't be returning.
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Date of stay: June 2022Trip type: Travelled as a couple
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Response from Joey Ong, General Manager at Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel
Responded 1 week ago
Good afternoon nic675, Thank you for taking time out to leave a review. Please accept my sincerest apologies regarding your unpleasant experience at our hotel with regards to afternoon tea. I have passed your feedback onto our Executive Head Chef and Restaurant Manager who will be re-training all team members on standards and procedures. If I can be of any further assistance, please feel free to contact me at PA@cpnewcastlehotel.co.uk Joey Ong
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Dennis M wrote a review Jun 2022
Hemel Hempstead, United Kingdom59 contributions39 helpful votes
We visited Newcastle for a short break and wanted a convenient location. The hotel is well appointed with comfortable beds and friendly, helpful staff. Our room was spotlessly clean. It is close to the central station but 100% sound proof. The food is of a good standard. Parking is adjacent to the hotel with plenty of space. A very pleasant stay in a very pleasant hotel
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Date of stay: June 2022
Rooms
Cleanliness
Service
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Response from Joey Ong, General Manager at Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel
Responded 1 week ago
Good morning 848Happilyretired848, Thank you for taking time out to leave a review. I am glad you enjoyed your stay here at the hotel! We look forward to seeing you again in the near future. Joey Ong
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Jonnyjubb wrote a review Jun 2022
Rayleigh130 contributions68 helpful votes
Twin Double Room - 10/10. Large, clean and quiet. Bathroom - 10/10. Modern, clean with a bath and a decent shower. Bed - 9/10. Comfy. WiFi - N/a. Didn’t use. Gym - Didn’t use. Looked ok though. Spa looked good too, did use the steam room. Staff - 10/10. ALL staff were exceptionally friendly and helpful. Hotel - 10/10. Nice convenient hotel for a few nights’ stay. Nice quiet area. Breakfast Buffet - Fantastic quality and quantity. Got the room at a decent promo rate, so definitely couldn’t fault it. Not sure if I’d pay full price as would probably look for something cheaper…
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Date of stay: June 2022Trip type: Travelled with friends
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Response from Joey Ong, General Manager at Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel
Responded 2 weeks ago
Good afternoon Jonnyjubb, Thank you for taking time out to leave a review. I am glad you enjoyed your stay at the hotel and that our facilities were able to satisfy your needs. We hope to see you again in the near future. Joey Ong
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weekenderdurham wrote a review Jun 2022
Durham9 contributions7 helpful votes
My husband and I stayed with seven friends and we had a brilliant time. Alex at reception was friendly and efficient and able to sort out our complex booking with ease. An excellent ambassador for your hotel. Her colleagues James, Gloria and Katie were also helpful. We enjoyed the afternoon in the pool, drinks in the Gin Bar in the evening and a tasty breakfast the following morning. We are considering making it a yearly get together. Thanks for making our stay special.
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Date of stay: June 2022Trip type: Travelled with friends
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Response from Joey Ong, General Manager at Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel
Responded 2 weeks ago
Good afternoon weekenderdurham, Thank you for taking time out to leave a review! I am glad that you enjoyed your stay here at the hotel and our Front Office Manager, Alex, was able to assist you to the fullest. We look forward to seeing you again in the near future! Joey Ong
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PRICE RANGE
US$89 - US$166 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandTyne and WearNewcastle upon Tyne
NUMBER OF ROOMS
251
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Frequently Asked Questions about Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel
Which popular attractions are close to Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel?
Nearby attractions include EXIT Newcastle (0.3 km), Boulevard Show Bar (0.4 km), and Vodka Revolution (0.4 km).
What are some of the property amenities at Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel?
Yes, paid public parking nearby and street parking are available to guests.
What are some restaurants close to Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel?
Conveniently located restaurants include Revolution Bar & Kitchen, The French Quarter, and Rumba Casa Latina.
Are there opportunities to exercise at Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Is Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel located near the city centre?
Yes, it is 0.6 km away from the centre of Newcastle upon Tyne.
Are any cleaning services offered at Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Chinese.