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Crowne Plaza Newcastle - Stephenson Quarter

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Traveller (528)
360
Panoramas (62)
Room & Suite (233)
Certificate of Excellence

About

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Certificate of Excellence
Welcome to the Crowne Plaza Newcastle Stephenson Quarter; a modern upmarket hotel in the city, located next to the central railway station and Metro, with direct access to Newcastle International airport. St James’ Park, home of Newcastle United Football Club, the Centre for Life, the Metro Radio Arena and the City’s attractions, shops, theatres and nightlife, are all within walking distance. The Quayside, Sage, Tyne Bridge and Baltic Centre for Contemporary Art are also close by. The hotel offers nine state-of-the-art, flexible conference and banqueting rooms with the Stephenson Suite accommodating over 300 people. The Crowne Plaza Newcastle Stephenson Quarter has 251 bedrooms and suites and a Club Lounge. Fresh food is served throughout the day in Hawthorns Brassiere. The Gin Bar is an ideal place to meet or simply unwind with a cocktail or your favourite drink. For those more active, the Mineral House is a luxurious leisure club and spa. Car parking is available next door.
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Property amenities
Pool
Room service
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair Access
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Room features
Air conditioning
Minibar
Accessible rooms
Non-smoking rooms
Suites
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Location

Full view
100Great for walkers
Grade: 100 out of 100
135Restaurantswithin 0.5 km
54Attractionswithin 0.5 km
1,602Reviews
982Photos
46Q+A
100Room tips
Traveller rating
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Popular mentions
This is a great place for Gin lover's a very good selection of Gins from around the globe and some great local once as well. They also have a very good food menu.Totally recommended this place for Gin lover's old and new...
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This was our second visit to this hotel having previously stayed last summer with our friends. Check in by Gavin was swift and efficient and our King room was lovely. Located on the 5th floor our room would have been a treat for a trainspotter as looked directly onto the train
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Response from GRMNCLSQ, Guest Relations Manager at Crowne Plaza Newcastle - Stephenson Quarter
Responded 2 days ago
Dear ShipsDoctor, Thank you for having chosen to stay with us here at the Crowne Plaza Newcastle. I am so pleased to see that you have enjoyed your time with us and that Gavin was able to provide a warm welcome and efficient check in. He is very thankful for your kind comments on his service. I'm glad you also enjoyed your room and enjoyed a comfortable nights sleep, followed by a high quality breakfast in our Hawthorns Restaurant. Overall I am pleased you enjoyed your stay, however if there was anything we could have done to make your stay a 5 star stay, please do let me know. Warm Regards, Adam Lambert Guest Relations Manager
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I live in Newcastle but have stayed here multiple times because of work event’s and now have personally stayed here it’s so nice. The suite are lovely. It is definitely one of my favourite hotels, the decor is so fresh. Facility’s are great and the staff/service is fantastic.
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Response from GRMNCLSQ, Guest Relations Manager at Crowne Plaza Newcastle - Stephenson Quarter
Responded 2 days ago
Dear Travelling_Queenie, Thank you for choosing to stay with us once again here at the Crowne Plaza Newcastle. It's such a pleasure to read your kind comments and I am delighted that you have chosen to spend your leisure time with us, following some previous business stays. The whole team are passionate about providing a fantastic guest experience and it's lovely have this recognized. Thank you. I hope we can continue to welcome you back in the future, Warm Regards Adam Lambert Guest Relations Manager
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Took my wife here, a last minute decision and probably the best one I made didn't know what to get her, this place is absolutely stunning swimming pool, spa, massage. We only went for a night was good not far from the shops and pubs, just a 5 minute walk the staff were excellent
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Response from GRMNCLSQ, Guest Relations Manager at Crowne Plaza Newcastle - Stephenson Quarter
Responded 4 days ago
Dear wullies2018, Thank you for choosing to spend your Anniversary Celebrations with us here at the Crowne Plaza Newcastle and a heartfelt congratulations to you from the whole team! It was a pleasure to have you with us and I am delighted you enjoyed a wonderful stay and were able to take full advantage of the swimming pool and mineral house spa facilities. We hope we can welcome you back soon, Warm Regards, Adam Lambert Guest Relations Manager
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Clean, tidy hotel, lovely room. Unhappy with staff customer service. Called lost property to be told my item wasn’t handed in which means it was stolen from staff - expensive designer jacket. So angry with the way staff handled this
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Response from GRMNCLSQ, Guest Relations Manager at Crowne Plaza Newcastle - Stephenson Quarter
Responded 4 days ago
Dear AmandaM2197, Thank you for having chosen the Crowne Plaza Newcastle. I am pleased you found the hotel clean and tidy and felt your room was well appointed. I am sorry to hear Housekeeping could not find your lost item. Please do contact me directly at the Hotel so that I may investigate with whom you spoke in regards to your being unhappy with their customer service. We take allegations of theft very seriously, so please do contact me directly so I can talk to you in regards to this. Warm Regards, Adam Lambert Guest Relations Manager
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Dear Alison, On a Bed & Breakfast rate with a Club Room you would have access to the full breakfast buffet in the Hawthorns Restaurant. Warm Regards, Guest Relations
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Hi, Yes you are welcome to use the swimming pool prior to check in. Please pop to the desk on arrival so we can confirm your room reservation and they can notify the spa team.
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Hi I’m a IHG member what times are the club lounge open thanks
Dear Tracey, Our club lounge is accessible 24/7 for those who book a club room. Complimentary access is available for Spire members but is subject to availability. Complimentary drinks and canapés are served between 5:30 and 7pm daily and there is a free light breakfast of a morning. Warm Regards, Adam Lambert Guest Relations Manager
0 votes
If I am an IHG member do I get early check in and late check out
Dear KarenCountyDurham, Thank you for your question. Complimentary early check in and late check out is subject to availability and is prioritised for members with gold elite status or higher. However if we have rooms available earlier we try and accommodate this for all our guests who require this. Warm Regards, Adam Lambert Guest Relations Manager
1 vote
Is there parking for large vans
I parked in the Stephenson Quarter one but only had a VW Caddy Maxi Life van. That was fine. I would have thought a LWB transit style was not due to turning circles...
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12345610
"walking distance to city centre shops"
"Floor 3 was excellent"
"Ask for room facing away from train tracks if light sleeper"
"Pay extra for club lounge room access"
"The hotel offers quiet floors if you prefer."
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PRICE RANGE
US$85 - US$209 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandNewcastle upon Tyne
NUMBER OF ROOMS
251
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