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Hotel Indigo Newcastle, an IHG hotel

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2/8 Fenkle Street, Newcastle upon Tyne NE1 5XU England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (835)
Dining (108)
Room & Suite (91)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 23/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Indigo Newcastle, an IHG hotel
Updated 23/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#25 of 91 hotels in Newcastle upon Tyne
Location
Cleanliness
Service
Value
Travellers' Choice
Hotel Indigo is all about combining authentic local experiences, modern design and intimate service with the peace of mind and consistency of staying with one of the world’s largest hotel groups (IHG®). Hotel Indigo Newcastle is a four-star boutique hotel in the heart of the city, heavily influenced by its location within the historic Grainger Town area. The hotel is situated less than a five minute walk from Newcastle Central Train Station, with the following key features: • 148 individually styled guest rooms • Spacious bathrooms, spa-style rainfall showers and luxury Aveda toiletries • Complimentary mini-fridges, replenished each day • High speed Wi-Fi access throughout the hotel • 100 on-site car parking spaces The hotel also features an on-site Marco Pierre White Steakhouse Bar & Grill restaurant, which is proving to be one of the city’s most popular eateries. The restaurant can cater up to 100 guests, with semi-private dining for numbers of up to 50.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Highchairs available
Taxi service
Baggage storage
Newspaper
Car park
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Special diet menus
Wine / champagne
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Walk-in shower
Private balcony
Room service
Safe
Seating area
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Modern
Languages Spoken
English
2918Reviews32Q+A100Room tips
Traveller rating
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Popular mentions
john-anne50 wrote a review Nov 2021
Middlesbrough32 contributions20 helpful votes
Very nice hotel, centrally placed for Eldon Square, the Grainger Market and plenty of bars and restaurants. Room was clean and well supplied with teas and coffee, toiletries and lovely big fluffy towels. The breakfast was lovely, lots of choice and red hot! We had a couple of drinks in the bar when we got back from our evening meal at My Delhi (would highly recommend) and there was a good choice for a small bar. Fairly typical city centre prices but a nice end to the day.
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Date of stay: November 2021Trip type: Travelled as a couple
Room Tip: There is parking at the hotel at a cost of £14 a night, spaces are a bit tight for a big car but...
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Paul S wrote a review Nov 2021
29 contributions11 helpful votes
Hotel was brilliant from start to finish. Location excellent, hotel staff had also written a welcome message to welcome us on our honeymoon. Room was spotless and spacious. Breakfast both days was fresh and enjoyable. Would happily stay again. Had dinner at the restaurant on site which was part of the deal, this was ok, the steak was very good. Starters and mains were basic.
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Date of stay: November 2021Trip type: Travelled as a couple
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DoctorToxic wrote a review Nov 2021
York, United Kingdom262 contributions130 helpful votes
Arrived and was checked into an already occupied room, this was dealt with very quickly and efficiently but still shouldn't have happened. The room itself was smallish but looked fine, apart from a large black square around the (recently replaced?) TV that hadn't been painted! Rooms have hard floors which look good but cause sound issues for neighbouring rooms if you have shoes on. Shower room good apart from part of the shower controls missing (screwheads showing). The major issue was that the bed was *very* firm, meaning an uncomfortable night's sleep. Breakfast was mostly fine, if limited in choice. Always pleased to see smoked salmon, but the scrambled eggs were less good and the bread choice was limited to cheap sliced white or brown. Bar area is nice, and the staff (reception, bar, breakfast) all very helpful. The overall quality of the hotel doe not really reflect the cost for a room on a Saturday night (£200+).
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Date of stay: November 2021
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Response from IHG Service, Other at Hotel Indigo Newcastle, an IHG hotel
Responded 4 days ago
Hello DoctorToxic, Thanks for sharing feedback. We offer cozy rooms and modern business amenities. However, what you mentioned about being assigned an occupied room and for not being able to sleep well because of the bed made us miss the mark this time. I am sorry. Your review was made known to the team, and I'm confident improvements will be made to deliver complete guest satisfaction. Comments such as yours are valuable and relayed to the team to help point out areas needing additional attention. In line with this, do know that I sent an e-mail to further reach out to you. Despite the setbacks mentioned in your review, I hope you find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last. Best, Ronald R. Case Manager IHGService
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Stay295639 wrote a review Nov 2021
Manchester, United Kingdom39 contributions10 helpful votes
Stayed here recently ( Oct2021 ) for three nights but will not return. There was nothing special, the staff not inviting and welcoming, and when we had a concern they were totally disinterested. After the first night we advised that our room seemed to be between workers leaving their rooms between 6am and 9am... slamming doors and making lots of noise, whilst we were on a holiday break and did not want to be awake at such time. They advised that all rooms situated near ours had checked out and it would no longer be an issue, which we accepted not wanting to spend the following day looking for alternative accommodation. This however was not the case, so a quiet relaxing break was anything but. The hotel was not full and our trip was midweek. On check out nothing was mentioned about our stay, so we expect a note had already been made not to mention anything ?
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Date of stay: October 2021
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Response from Hotel Indigo, Guest Services / Front Office at Hotel Indigo Newcastle, an IHG hotel
Responded 4 weeks ago
Dear "Stay295639" Thank you for your review. I am sorry you felt that my colleague and myself were disinterested in your issue when you brought it to our attention. It is unfortunate you chose not to accept our offer of an alternative room, but as was explained the majority of the guests on the morning of your disturbance had in fact checked out however we could not guarantee any new arrivals would not be early risers. I will further train the team to ensure they are asking guests on departure how their stay was as this is an expectation, so thank you for bringing this to my attention. Kind Regards Alex C Front Office Manager
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CheekyLondon wrote a review Nov 2021
Southend-on-Sea, United Kingdom1572 contributions594 helpful votes
We stayed here for one night and the room was nice, clean and well appointed with toiletries, tea and coffee making facilities and biscuits. Water in the fridge (which we found as we left!) The bed is comfortable and there is plenty of storage space. The bathroom could do with a bit of TLC - a bit of mould around the shower and limescale build up in the toilet, which is a bit off-putting. There is a nice lounge with comfortable chairs and a bar (no Baileys!). The breakfast was disappointing in part as we ordered eggs to be cooked (fried and boiled) and these took so long to arrive that we had finished our breakfast by the time it did. Good choice of cereals and and fruit. The brown and white bread was standard sliced. For the price charged, a lot of hotels provide a greater selection of breads and rolls - the latter would have been nice to go with the cold meats and cheeses.
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Date of stay: October 2021
Location
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PRICE RANGE
US$94 - US$199 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandTyne and WearNewcastle upon Tyne
NUMBER OF ROOMS
148
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Frequently Asked Questions about Hotel Indigo Newcastle, an IHG hotel
Which popular attractions are close to Hotel Indigo Newcastle, an IHG hotel?
Nearby attractions include The Escape Key (0.3 km), EXIT Newcastle (0.04 km), and The Glamorous Owl (0.4 km).
What are some of the property amenities at Hotel Indigo Newcastle, an IHG hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Indigo Newcastle, an IHG hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Indigo Newcastle, an IHG hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Indigo Newcastle, an IHG hotel?
Yes, a parking garage, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to Hotel Indigo Newcastle, an IHG hotel?
Conveniently located restaurants include Revolution Bar & Kitchen, The French Quarter, and Snackwallah.
Are there opportunities to exercise at Hotel Indigo Newcastle, an IHG hotel?
Yes, guests have access to a fitness centre during their stay.
Is Hotel Indigo Newcastle, an IHG hotel located near the city centre?
Yes, it is 0.3 km away from the centre of Newcastle upon Tyne.
Are any cleaning services offered at Hotel Indigo Newcastle, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to Hotel Indigo Newcastle, an IHG hotel?
Many travellers enjoy visiting Victoria Tunnel (1.7 km), The Quayside (0.9 km), and Newcastle Cathedral (0.4 km).
Does Hotel Indigo Newcastle, an IHG hotel have any great views?
Yes, guests often enjoy the city view available here.