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Hotel Indigo Newcastle, an IHG Hotel

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2/8 Fenkle Street, Newcastle upon Tyne NE1 5XU England
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (853)
Room & Suite (369)
Dining (120)
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 23/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Indigo Newcastle, an IHG Hotel
Updated 23/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#24 of 91 hotels in Newcastle upon Tyne
Location
Cleanliness
Service
Value
Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Highchairs available
Taxi service
Baggage storage
Newspaper
Car park
Wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Special diet menus
Wine / champagne
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Walk-in shower
Private balcony
Room service
Safe
Seating area
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Modern
Languages Spoken
English
2946Reviews32Q+A100Room tips
Traveller rating
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Hotfrog wrote a review Yesterday
Devon66 contributions31 helpful votes
I booked into the Hotel Indigo after a checking out early from their sister hotel, the Crown Plaza as I prefer to use hotel within IHG (group of hotels) and more than happy with my stay here The welcome was perfect and I was greeted as a Platinum member by a smiling lady called Nicola (if my memory serves me correct). Asked where I had travelled from and I provided a quick history including the issue with the Crown Plaza, she was surprised to hear my comment, but maintained a happy and welcoming demeanour, which immediately made me feel more relaxed and welcome My room was prefect and cool as the A/C had been on. The décor as in all Hotel Indigo's may not be to everyone's taste but it is fabulous and characterful. The room was immaculately clean with good soft/clean towels......Bed was perfect for sleeping with a variety of pillows to chose from The location is perfect for the Central Station, literally less than 2-3 minute flat walk and adjacent to the Old Assembly Rooms. The area may not favour all, but for myself as a seasoned traveller it was perfect. The breakfast provided a good hearty start for the rigours of the day with a good variety of soft/fresh fruits etc......I chose the Eggs Benedict which were top drawer, but please if you chose this, be mindful thy tried to use processed ham, which would not be my first choice (as it is usually served with Parma Ham or Bacon). That said, this is my only albeit minor fault I would raise I never dined in the Marco Pierre Restaurant, and could not possibly comment on this The staff are a bonus and I can only offer my thanks for a wonderful two night stay You will have my service again - Thank You :-)
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Date of stay: June 2022
Location
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Quinonostante wrote a review Jun 2022
North East England, United Kingdom533 contributions418 helpful votes
Booked a premium twin for one night, B&B. Not entirely sure what made it ‘premium’ it was pretty basic. Check-in is swift and friendly. Room was very clean and fortunately very quiet too. It kinda needs a refurb, lots of chipped paint etc but it’s comfy and the beds were fine. Breakfast was very good. Friendly service and quite a decent selection of hot foods to choose from, and served to you at your table rather than the usual crazy buffet start to the day. I liked it for the price, friendliness and location.
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Date of stay: June 2022Trip type: Travelled with friends
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Foggmeister wrote a review May 2022
Krakow, Poland2 contributions
We were greeted by friendly reception staff who told us we were ‘Member of the Day’ and gave us a nice card and some wine. This was such a lovely start. The room was quite big, decorated with a modern feel and local artwork. It was very clean and had everything we needed for hot drinks (including biscuits) and a couple of small bottles of water. The beds and pillows were very comfortable. All of the staff we spoke to were really friendly and it felt like they couldn’t do enough for us. The breakfast service was a bit slow, but the restaurant was busy when we went down. There was a good range on offer and it was all refreshed regularly. The parking was straightforward (and we were able to leave the car for a few hours the next day) and it was a quick walk into he main shopping areas. We had a lovely time and wouldn’t hesitate to book the Hotel Indigo again. Thank you
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Date of stay: May 2022Trip type: Travelled with friends
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claire592 wrote a review May 2022
Leeds, United Kingdom60 contributions14 helpful votes
Really friendly helpful staff, room was pretty clean and bed was comfy. Good blackout curtains. Good gym (for a hotel) and nice bar area. Mostly good amenities in the room (hairdryer, tv connection to your phone to play music, tea & coffee plus biscuits, water in the fridge, iron) only issue was that the wall mounted Elemis toiletries were all empty and clearly no plans to replenish - instead upon asking we were given small bottles of a brand I didn’t recognise. So bring your own shampoo etc if you are fussy! Was actually surprising how quiet it was given we were 1st floor. I would stay again.
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Date of stay: May 2022Trip type: Travelled as a couple
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Response from Hotel Indigo, Guest Services / Front Office at Hotel Indigo Newcastle, an IHG Hotel
Responded 4 weeks ago
Dear 'claire592' Thank you for your wonderful review. We are in the process of changing our toiletries so apologise yours had not been replenished, I will share this with the housekeeping team. I hope we have the opportunity to welcome you again. Kind Regards Alex C. Front Office Manager
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4ThWaller wrote a review May 2022
Amersham, United Kingdom135 contributions70 helpful votes
I was visiting Newcastle for a weekend and decided to book this hotel as I got a good deal for it through an agency and saw it was very convenient not just to the Central railway station but also for the Metro. I was checked in promptly by the lady at the desk (can't remember her name but she was excellent at her job). The only slight miscommunication that took place was when I first entered my room it looked nice and comfortable. But it was only when I went to use the washroom did I realise that they had accidentally given me a 'disabled access' room which made me feel a bit awkward I must admit. So I went down to reception and I was so happy when the same lady behind the desk changed my room to a standard room. Far as I'm aware it wasn't the fault of the hotel as there may have been a glitch in the system regarding the agency I booked it through. Far as my standard room went it was very comfortable, spacious and the hotel wifi always worked well for me as I did need it to get in contact with the people I was meeting in the city. But I am grateful they were able to do that for me. As for the location, despite it being in the city centre it wasn't noisy at all and there's a good chance I will stay at this hotel again should I return to Newcastle
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Date of stay: May 2022
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Response from Hotel Indigo, Guest Services / Front Office at Hotel Indigo Newcastle, an IHG Hotel
Responded 22 May 2022
Dear '4ThWaller' Thank you for taking the time to review your stay, it is great you were happy with your experience. It was especially lovely to read we were able to assist you with changing your room. I hope we have the opportunity to welcome you again. Kind Regards Alex C. Front Office Manager
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Phil S wrote a review May 2022
Dorking, United Kingdom190 contributions94 helpful votes
We really enjoyed our stay here prior to a cruise departing from Newcastle. We booked Dinner bed and breakfast and I was Impressed that I was called a few days in advance to reserve the time for my dinner reservation. All the service was excellent and friendly and the food for both dinner and and breakfast was very good. Our room was spotlessly clean and we were upgraded as IHG Gold members This is the third time we have stayed in an Indigo brand hotel and we have enjoyed each one.
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Date of stay: May 2022
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Response from Hotel Indigo, Guest Services / Front Office at Hotel Indigo Newcastle, an IHG Hotel
Responded 22 May 2022
Dear 'PES389' Thank you for your 5 star review. It is wonderful you enjoyed your time with us and that the service the staff provided made an impression. I hope you enjoyed your cruise and as an IHG Rewards Club member we look forward to having the opportunity to welcome you again. Kind Regards Alex C. Front Office Manager Kind Regards Alex C. Front Office Manager
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Keri W wrote a review May 2022
19 contributions1 helpful vote
The hotel room was really nice and was very clean. The staff were nice and friendly too. The bar area was nice and comfortable to sit in for a drink at night. The breakfast was lovely and had a wide variety of choice. Would definitely stay here again.
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Date of stay: April 2022Trip type: Travelled as a couple
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Response from Hotel Indigo, Guest Services / Front Office at Hotel Indigo Newcastle, an IHG Hotel
Responded 1 May 2022
Dear '364Keriw' Thank you for your wonderful 5 start review. I am delighted you chose to stay with us for your Anniversary and pleased you enjoyed your time with us. We look forward to welcoming you again in the future. Kind Regards Alex C. Front Office Manager
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Guide303451 wrote a review Apr 2022
18 contributions26 helpful votes
Having stayed in various other Hotel Indigo’s around the UK, I am bitterly disappointed In this one. Bedrooms were absolutely filthy, beds uncomfortable and breakfast cold and poor quality. This hotel is in need of a refurb and some TLC. I will not return.
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Date of stay: April 2022Trip type: Travelled as a couple
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Response from Hotel Indigo, Guest Services / Front Office at Hotel Indigo Newcastle, an IHG Hotel
Responded 1 May 2022
Dear 'Guide303451' Thank you for taking the time to provide feedback following your stay with us. I am sorry that your experience fell short of the high standard the hotel sets. Your comments will be shared with the necessary department managers so that they can review. Please know your issues were most certainly isolated and hope you will consider staying with us again. Kind Regards Alex C. Front Office Manager
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Gmk690903 wrote a review Apr 2022
10 contributions
3 nights & again did not disappoint. We’ve stayed before & upgraded to a balcony room this stay which offered additional space to soak up the Newcastle sunshine that was shining during the whole of our stay. This hotel offers a great location with friendly & attentive staff. The rooms are clean & bed comfy. Free items in fridge, including juice, water, Newcastle Ale & crisps. Also provide a well stocked hospitality tray. Bedrooms could do with a paint touch up but that’s to be expected with age. Great selection at breakfast which includes continental & cooked with great choice. Perfect hotel & location if you want to enjoy the city centre.
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Date of stay: April 2022Trip type: Travelled as a couple
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Response from Hotel Indigo, Guest Services / Front Office at Hotel Indigo Newcastle, an IHG Hotel
Responded 22 May 2022
Dear 'Gmk690903' I am delighted you enjoyed your 3rd stay with us. Thank you for your lovely comments, and we look forward to welcoming you for stay number 4. Kind Regards Alex C. Front Office Manager
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Samnorth wrote a review Apr 2022
Redcar, United Kingdom437 contributions105 helpful votes
Stayed one night for work, this will now be my preferred hotel every 4 weeks. Quick check in Very quite considering in city center Less 5 mins walk from station Large room Desk, sockets, apps on tv Big bathroom Huge choice for breakfast Complimentary biscuits, drinks in room Nice evening meal
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Date of stay: April 2022Trip type: Travelled on business
Room Tip: Early eating
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Response from Hotel Indigo, Guest Services / Front Office at Hotel Indigo Newcastle, an IHG Hotel
Responded 16 Apr 2022
Dear 'Samnorth' Thank you you for taking the time to review your stay with us, I am delighted you couldn't fault anything during your time with us. We look forward to being able to look after you on a regular basis. Kind Regards Alex C. Front Office Manager
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PRICE RANGE
US$92 - US$141 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandTyne and WearNewcastle upon Tyne
NUMBER OF ROOMS
148
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Frequently Asked Questions about Hotel Indigo Newcastle, an IHG Hotel
Which popular attractions are close to Hotel Indigo Newcastle, an IHG Hotel?
Nearby attractions include The Escape Key (0.3 km), EXIT Newcastle (0.04 km), and The Glamorous Owl (0.4 km).
What are some of the property amenities at Hotel Indigo Newcastle, an IHG Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Indigo Newcastle, an IHG Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Indigo Newcastle, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Indigo Newcastle, an IHG Hotel?
Yes, a parking garage, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to Hotel Indigo Newcastle, an IHG Hotel?
Conveniently located restaurants include Revolution Bar & Kitchen, Twenty Twenty, and The French Quarter.
Are there opportunities to exercise at Hotel Indigo Newcastle, an IHG Hotel?
Yes, guests have access to a fitness centre during their stay.
Is Hotel Indigo Newcastle, an IHG Hotel located near the city centre?
Yes, it is 0.3 km away from the centre of Newcastle upon Tyne.
Are any cleaning services offered at Hotel Indigo Newcastle, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to Hotel Indigo Newcastle, an IHG Hotel?
Many travellers enjoy visiting Victoria Tunnel (1.7 km), Quayside (0.9 km), and Newcastle Cathedral (0.4 km).
Does Hotel Indigo Newcastle, an IHG Hotel have any great views?
Yes, guests often enjoy the city view available here.