Malmaison Newcastle
104 Quayside, Newcastle upon Tyne NE1 3DX England
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#5 of 92 hotels in Newcastle upon Tyne
Location
Cleanliness
Service
Value
Travellers' Choice
Fog on the Tyne? Let's hope not. Otherwise you'll miss the great view of the Tyne Bridge you get from our hotel in Newcastle city centre. But then, when you're staying at Malmaison Newcastle, it's the views on the inside that tell you your boat's come in. While you're right at the heart of Newcastle's great shops and exciting nightlife, the lure of MALBAR's legendary cocktails and the Mal Brasserie's classic dishes with a twist is pretty strong. And who wants to spend all night out on the town when one hotel in Newcastle has a whole floor with a shipbuilding theme and bathtubs you could sink a battleship in? It could only be the Newcastle Mal.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Nightclub / DJ
Highchairs available
Taxi service
Business Centre with Internet Access
Parking
Wifi
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary tea
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Head massage
Salon
24-hour security
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Housekeeping
Room service
Safe
Refrigerator
Flatscreen TV
Bath / shower
Seating area
Telephone
Iron
Laptop safe
Complimentary toiletries
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Romantic
Languages Spoken
English, German, Italian, Polish
Location
92Great for walkers
Grade: 92 out of 100
55Restaurantswithin 0.5 km
39Attractionswithin 0.5 km
4493Reviews41Q+A100Room tips
Reviews
Traveller rating
- 2,726
- 1,068
- 446
- 158
- 95
Time of year
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Most Recent
Really lovely night out. The breakfast service was first class especially the Irish lady and Tirso.. will definitely be back in the very near future .. loved it wish we could have stayed longer. Stayed in many hotels in Newcastle this one is one of the very best
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Date of stay: September 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Chris Lyall, General Manager at Malmaison Newcastle
Responded 3 days ago
Dear E6209ZYjoycej Thank you for taking the time to leave us your 5 star review. It's a real pleasure to read such positive feedback and I'll be sure to pass on your kind words to Tessie, Tirso & the team. Kind regards, Chris Lyall General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a couples stay in Newcastle, the hotel is in a great location and parking is close by which felt secure, room was lovely and hotel is close to some nice restaurants, Tirso at breakfast was super attentive he was great
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Date of stay: September 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Chris Lyall, General Manager at Malmaison Newcastle
Responded 3 days ago
Dear AllThingsGreasy Thank you for taking the time to leave us your 5 star review. It's a real pleasure to read such positive feedback and I'll be sure to pass on your kind words to Tirso & the team. Kind regards, Chris Lyall General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fabulous overnight stay with Millennium Bridge view room & breakfast. We have stayed here a few times but this was the first visit in a couple of years. We had a spacious room, extremely comfortable bed & the Arran toiletries provided in the bathroom were first class. We slept well as the hotel was quiet with being a Sunday night. Breakfast was excellent & served in the Chez Mal Brasserie with lots of continental choices to eat, fresh fruit, pastries, many different hot drinks etc. We each had a Mal cooked breakfast & were served by Tirso who was friendly, smiley & attentive without being overbearing. We’d definitely stay again.
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Chris Lyall, General Manager at Malmaison Newcastle
Responded 3 days ago
Dear jakeysaunt Thank you for taking the time to leave us your 5 star review. It's a real pleasure to read such positive feedback and I'll be sure to pass on your kind words to Tirso & the team. Kind regards, Chris Lyall General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked the room, dinner and breakfast ‘deal’ for around £330. On a positive the hotel is great, the dinner very good and the decor nice but no more than you would expect for the price. The difference can be the little things or in this case the not so little things. Like a reception that we unable to answer the phone when you need help before you check in. A room with a view of scaffolding that you were not informed of before booking. Upgrade deals which the link doesn’t work. A Sunday morning wake up call that was equally deafening and surreal (still no idea what the noise was). Going down to breakfast to be told there’d be a 15 min wait whilst they cleared tables. If this was a travel lodge and I was paying half the price then that’s fine but not sure the two brands compete in the in same market. What we wanted was relaxation after a stressful time and it fell short thus the disappointment.…
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Date of stay: September 2023Trip type: Travelled as a couple
Room Tip: Avoid breakfast at 10 on a Sunday morning, you will wait an eternity.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Chris Lyall, General Manager at Malmaison Newcastle
Responded 3 days ago
Dear AntsHarrison, Thank you for taking the time to leave us your review. Although it's pleasing to read that you found the hotel to be great and the dinner to be very good, I must apologise that a few elements of your stay were not as enjoyable. Please be assured that all of your points will be looked into with the team to see where we can improve. I do hope that we are able to welcome you back again in the future. Kind regards, Chris Lyall General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had the loveliest experience at this hotel next to the quayside with unlimited starters, a delectable roast dinner, and a tempting array of desserts. ✨ The hallmark of my visit was undoubtedly the exceptional service provided by Sophie, Joe, and Tessie. Sophie's friendly demeanor set the tone for the entire meal, guiding us through the menu, offering insightful recommendations tailored to our preferences. Joe, on the other hand, was a master of timing. He anticipated my needs, ensuring my glass was never empty and promptly delivering each course with precision. And last, but certainly not least, Tessie's infectious enthusiasm and attention to detail enhanced every bite. 🤌 Kudos to these amazing individuals for turning an already delicious meal to a luxury endeavour. 💝
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Date of stay: September 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Chris Lyall, General Manager at Malmaison Newcastle
Responded 5 days ago
Dear dannahcruz Thank you for taking the time to leave us your 5 star review. It's a real pleasure to read such positive feedback and I'll be sure to pass on your kind words to Sophie, Joe, Tessie & the team. Kind regards, Chris Lyall General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The afternoon tea, had to ask for tea spoons, it would be nice if we had extra plate for the scones and cakes on, put no, the extra charges was shocking, just be careful with service charge and the drinks
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Date of stay: September 2023Trip type: Travelled with friends
Value
Location
Service
Room Tip: Just be careful the extra charges
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Chris Lyall, General Manager at Malmaison Newcastle
Responded 5 days ago
Dear sharonurwin96, Thank you for taking the time to leave us your review. I'm sorry to read that you didn't enjoy your afternoon tea experience. Please accept my apologies and I will raise these issue with my restaurant team. I do hope we have an opportunity to welcome you back again soon. Kind regards, Chris Lyall General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tirso was amazing! Just a ray of sunshine. So polite and genuine! Honestly great guy! Provided great service! Give him a pay rise or promotion! Incredible asset to this hotel. He made my experience eating breakfast even better!
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Date of stay: September 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Chris Lyall, General Manager at Malmaison Newcastle
Responded 5 days ago
Dear 861tiah Thank you for taking the time to leave us your 5 star review. It's a real pleasure to read such positive feedback and I'll be sure to pass on your kind words to Tirso & the team. Kind regards, Chris Lyall General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is very well maintained with the most friendliest staff ive seen, the eggs benedict is the best ive ever tasted. Tirso the waiter at breakfast was so friendly, knew my name after my first visit and never forgot. Always greeted me with a smile in the morning and made sure to check everything was ok. Cannot thank him enough for his hospitality. The views from the room and for breakfast are amazing. Great way to start the day. -Tony
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Date of stay: September 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Chris Lyall, General Manager at Malmaison Newcastle
Responded 1 week ago
Dear tonyhE3268PB Thank you for taking the time to leave us your 5 star review. It's a real pleasure to read such positive feedback and I'll be sure to pass on your kind words to Tirso & the team. Kind regards, Chris Lyall General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
On arrival we were greeted by Claire, who is really friendly and helpful and put us at ease. She went above and beyond for us. Would definitely go back. The rooms are lovely and the staff all friendly
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Date of stay: September 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Chris Lyall, General Manager at Malmaison Newcastle
Responded 1 week ago
Dear cleonh601 Thank you for taking the time to leave us your 5 star review. It's a real pleasure to read such positive feedback and I'll be sure to pass on your kind words to Claire & the team. Kind regards, Chris Lyall General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We held my wife's birthday meal here with family and it was a fantastic evening. The food and service was amazing and the ambience was great, all the family enjoyed the food and drinks, a must try is the Blackened Salmon, tasted so good. We stayed overnight and went for breakfast next morning and again great food and service. We would like to say a big thankyou to Chris, Shauna, Victoria, Callum, Amy, Tirso, Ryan, Jasmine, Niamh, Joe and Diana. Thankyou Ellie and Edward for lovely cocktails and drinks. A big Thankyou to Chef Neil & Team for amazing food. Our room was beautiful and really enjoyed our stay, Perfect. Thankyou to Penny, Karen and Lily for great service at reception. Thankyou for a great time.
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Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Chris Lyall, General Manager at Malmaison Newcastle
Responded 2 weeks ago
Dear David J Thank you for taking the time to leave us your 5 star review. It's a real pleasure to read such positive feedback and I'll be sure to pass on your kind words to the team. Kind regards, Chris Lyall General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$107 - US$208 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
malmaison newcastle hotel newcastle upon tyne, malmaison newcastle upon tyne, malmaison newcastle hotel upon tyne
LOCATION
United KingdomEnglandTyne and WearNewcastle upon Tyne
NUMBER OF ROOMS
122
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Claim Your ListingMALMAISON NEWCASTLE HK$1,134 (H̶K̶$̶1̶,̶4̶6̶2̶) - Updated 2023 Prices & Hotel Reviews - Newcastle upon Tyne, England
Frequently Asked Questions about Malmaison Newcastle
Which popular attractions are close to Malmaison Newcastle?
Nearby attractions include Quayside (0.2 km), The Tyne Bridge (0.5 km), and The Glasshouse International Centre for Music (0.3 km).
What are some of the property amenities at Malmaison Newcastle?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Malmaison Newcastle?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Malmaison Newcastle?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at Malmaison Newcastle?
Yes, paid private parking nearby and paid public parking nearby are available to guests.
What are some restaurants close to Malmaison Newcastle?
Conveniently located restaurants include Rio Brazilian Steakhouse - Quayside, Aneesa's Buffet Restaurant, and Malmaison Newcastle Bar & Grill.
Are there opportunities to exercise at Malmaison Newcastle?
Yes, guests have access to a fitness centre, a sauna, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Malmaison Newcastle?
Yes, dry cleaning and laundry service are offered to guests.
Does Malmaison Newcastle offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Malmaison Newcastle?
The staff speaks multiple languages, including English, German, Italian, and Polish.