Holiday Inn Newcastle - Jesmond, an IHG hotel
Jesmond Road, Newcastle upon Tyne NE2 1PR England
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About
#31 of 92 hotels in Newcastle upon Tyne
Location
Cleanliness
Service
Value
The contemporary 4 star Holiday Inn Newcastle-Jesmond is conveniently just 2 minutes by Metro from Newcastle's City Centre. The quirky bars and restaurants of affluent Jesmond are right on our doorstep, and we're only a 10-minute stroll from the atmospheric terraces of St James's Park, home of Newcastle United FC. Located only 20 minutes from Newcastle International Airport. The hotel's well-equipped meeting rooms are ideal for conferences, and complimentary wireless Internet throughout makes it easy to stay in touch with the office. Unwind after a day of meetings and socialise over drinks in the stylish Terrace Bar. Jesmond Metro station is right next to the hotel, providing easy access to Newcastle's fine shopping, dining and entertainment. Closer to the hotel, Newcastle's vibrant Quayside is renowned for its nightlife and overlooks the River Tyne. Stroll down to Fratello's, Holiday Inn Newcastle-Jesmond's street-side Italian restaurant, and watch as chefs toss the dough to make our delightfully crispy pizza. In the adjoining glass-fronted Lobby, colleagues and friends meet and mingle. After a busy day, retreat to your contemporary Guest room which features wireless internet connection and a TV that allows you to save programmes for a time that suits you. The hotel's Fratello's restaurant is popular for its wood-fired pizza.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Conference facilities
Banquet room
Baggage storage
Non-smoking hotel
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kids' meals
Meeting rooms
Shared lounge / TV area
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Business
Languages Spoken
English
Location
77Somewhat walkable
Grade: 77 out of 100
111Restaurantswithin 1 km
29Attractionswithin 1 km
1090Reviews9Q+A100Room tips
Reviews
Traveller rating
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Definitely a 2-3 star hotel. Room was clean but sorely in need of repair. The hotel is a maze to get around because it is made up of more than one building. Cost is cheap but relative to amenities. Have a very good breakfast. There is a restaurant/bar attached that is ok. This was the best choice in the Jesmond area that suited us. Only a 5-10 min walk from the Jesmond train station.
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Date of stay: December 2022
Value
Cleanliness
Service
Room Tip: Take Ubers to easily get about town to see the sights. Highly recommend Quay Side and the markets.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
KBH89 wrote a review Dec 2022
Yorkshire Dales National Park, United Kingdom84 contributions85 helpful votes
Stayed here for the one night prior to an appointment at the nearby hospital. Ideal for us in many ways not just the location. Free parking for hotel guests, but remember to put your reg number into the I pad on the reception desk or you will end up with a charge. Quick easy and pleasant check in and then up to our room which was lovely, absolutely massive bed and very comfy , the TV had a bit of a connection issue with the picture freezing up and stuttering at times but bearable for a couple of hours, bathroom small but fine with plenty of hot water. Never tried the evening meal option in the restaurant but did book the breakfast and again it was lovely and worth the money. Metro station is a five minute walk away if you fancy a trip into the city. Will stay here again in the future without a doubt.…
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Stayed for 1 night as we were going to see Rod Stewart in the city centre. The hotel is in a great location with the Metro station a few minutes walk away. The public areas of the hotel are modern and well presented but the rest of the building is badly in need of a refurb. The stairs are shabby with dirty carpets and a revolting drain smell is evident, especially in lift 3 and surrounding areas. Our 'Executive' room was OK but at £185 for B&B, it was very over priced. Sleep quality wasn't great as we heard doors banging all night and a very argumentative couple in the next room. We chose Holiday Inn as it was a brand we recognised and felt would be a reasonable standard but we were a bit disappointed. The free car parking was a bonus but spaces are quite tight and height is restricted to 6ft. Breakfast was a buffet with a good selection of continental and cooked options and a very pleasant, efficient young lady in charge. On balance, probably won't return.…
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from IHG Service, Owner at Holiday Inn Newcastle - Jesmond, an IHG hotel
Responded 3 weeks ago
Hi Anne O, Thank you for taking a moment to share your feedback. We work diligently to ensure our amenities and services are superior. I am sorry for the issues you encountered with us. Know that I have forwarded your comments to the hotel management for review to help improve guest satisfaction. Your feedback and business with is appreciated. Thank you for choosing our hotel for your travel partner. We hope to welcome you back. Warmest regards, Zel N. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Spent a week at this hotel which is located in Jesmond, just outside the City Centre. What I would like to stress is that although the hotel is just outside the city, I was able to walk direct to the city in approx 30 minutes at normal pace, its actually a pleasant walk passing the university complex's along the route. If on the other hand you don't fancy the walk then the Metro is perfect and cheap. Upon arriving in Central Station, walk along the complex and down a flight of steps, board any metro train as they all pass Jesmond. The duration is under 7 minutes and passes 2-3 stations along the route. When you get off the metro the hotel is literally around the corner, approx 2 minutes walk. The hotel's reception staff are really professional and friendly, the room allocated was spacious and airy. One of the little features I particularly liked was the Do Not Disturb neon light switch, just activate and nobody will bother you. This is the first time I have ever seen this in hotels so was really impressed with the electronics over the do not disturb card you normally place outside your door. The bed was really comfortable, the room was scrupulously clean and came with a mini-fridge, mini-safe, ironing board, iron, kettle and complimentary drinks and snacks. The food served for breakfast was absolutely delicious, replenished regularly, always hot, a vast selection of hot and cold items including pancakes and fresh fruit. The staff working within the restaurant are fantastic, delightful and friendly. The management must be so proud of the team in the mornings, highly commended. The only critiques I found was the heating system in the room was faulty upon check-in so we succumbed to a cold night. However, that said once it was noted it was swiftly fixed and all was well. If I am picky, the croissants were not freshly cooked croissants, they were actually frozen and defrosted and warmed that morning. I just like a freshly baked croissant. I would highly recommend this hotel and I will be coming back soon. Well Done…
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Date of stay: November 2022Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Definitely not a 4 star experience. Check in was ok and we dropped bags before heading out to meet family. Returned to room later on for a quick shower and change and found the room to be very tired and in need of refresh. Bathroom smelled badly of damp. The cause of this was a broken shower curtain rail which meant the curtain wouldn’t stay closed leading to water going all over the floor. The tiles on the bath panel had fallen off and the dresser unit was rotten. Additionally the toilet seat didnt fit the toilet properly so was uncomfortable. The bedroom was also in need of repair or refurb. Wall paper peeling off the wall, curtains ripped and carpet badly stained in places. Finally the aircon/heating was very loud leading to a broken nights sleep. Overall a very disappointing stay in a room that was 2 star at best not the claimed 4 star standard the hotel claim.…
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Date of stay: November 2022
Value
Cleanliness
Service
Room Tip: Stay somewhere else.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from IHG Service, Owner at Holiday Inn Newcastle - Jesmond, an IHG hotel
Responded 5 Dec 2022
Hi stephen p, Thank you for leaving your feedback about your stay at our Holiday Inn Newcastle - Jesmond. We are delighted to hear you chose our hotel for your stay while in the area. I'm sorry for the issues you encountered on our property. We take feedback seriously, and I have shared your comments with our hotel management to address this. I hope you consider us again to host your stay in the future. Best regards, Dominador R. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Absolutely brilliant hotel. Loving the quiet part of the hotel, slept amazing and the new refurbished bar and lounge is great. Starbucks on site too. Breakfast is amazing, full breakfast and the chefs can make you anything you want that's not on the buffet
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Date of stay: October 2022Trip type: Travelled solo
Value
Location
Service
Room Tip: Lovely gym
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Gary Taylor, General Manager at Holiday Inn Newcastle - Jesmond, an IHG hotel
Responded 2 Nov 2022
Dear PaulWield, I thank you for completing your recent TripAdvisor survey and it’s great to see you have scored us with a 5. The team and I would like to thank you for your reply and are so pleased that we have been able to deliver a service that made your stay a pleasant one. I will of course pass your comments on to the team and hope to welcome you back to the hotel in the very near future. Kind Regards Gary Taylor General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Another excellent visit this year .This hotel is a great base to explore Newcastle and Northumberland .There is a free carpark for hotel guests which is a great bonus in a city. All the staff here are friendly and helpful .Our room was lovely and spacious with all you need ,a comfy bed , T.V , tea and coffee facilities. Breakfast is very nice lots of choice and the cooked breakfast is well cooked but plenty of other choices. We also ate in the hotel 2 nights and there is plenty of choice and it was really lovely . Thank you everyone for a great stay
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Date of stay: October 2022Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Gary Taylor, General Manager at Holiday Inn Newcastle - Jesmond, an IHG hotel
Responded 2 Nov 2022
Dear 182alisonh, I thank you for completing your recent TripAdvisor survey and it’s great to see you have scored us with a 5. The team and I would like to thank you for your reply and are so pleased that we have been able to deliver a service that made your stay a pleasant one. I will of course pass your comments on to the team and hope to welcome you back to the hotel in the very near future. Kind Regards Gary Taylor General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was too tired to seek out another place to eat, so took the easy option to eat at the hotel. I expected a mediocre meal - and how wrong was I? Fabulous food and service! The buffalo chicken wings were among the best I've 3aten outside the US! Thank you. 👍👍
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Date of stay: October 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Gary Taylor, General Manager at Holiday Inn Newcastle - Jesmond, an IHG hotel
Responded 2 Nov 2022
Dear Kev K, I thank you for completing your recent TripAdvisor survey and it’s great to see you have scored us with a 5. The team and I would like to thank you for your reply and are so pleased that we have been able to deliver a service that made your stay a pleasant one. I will of course pass your comments on to the team and hope to welcome you back to the hotel in the very near future. Kind Regards Gary Taylor General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here for the Great North Run weekend. For some reason our room was a disabled access room, which meant the sink in bathroom and mirror were incredibly low which was annoying. There was also no power sockets near the bed on either side which is a frustrating feature. Breakfast offered a fair choice -cereals, fruit, pastries and cooked items -it was a busy weekend so often items ran out but were quickly replaced. The Italian restaurant was very nice for dinner with a good selection, the bar and coffee stop in the reception was average. Coffee was from a machine and there wasn’t skimmed milk as an option. The location of the hotel is on a busy main road and can be noisy at times. It is very handy for Jesmond metro and is also only a 15 min walk into the centre of town. The staff were very helpful and friendly. The post race goodie bags were a nice jesture.…
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Date of stay: September 2022Trip type: Travelled as a couple
Room Tip: Limited on site parking
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from IHG Service, Owner at Holiday Inn Newcastle - Jesmond, an IHG hotel
Responded 21 Oct 2022
Hi Lucy_lu07, Thanks for your review and for staying with us. Ensuring our hotels are always clean, service is always friendly, and everything always works is what we aim to provide all our guests. We are delighted to hear your kind words about our staff. I am sorry for your experience in the room you received. I have shared your comments with the hotel management. I trust that they will ensure a better room accommodation upon your return. Many thanks for your feedback. We hope to see you again soon! Sincerely, Connie D Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Visited recently to see family in the area. Car parking available, guests get complimentary parking but you need to put your car details into a tablet on the reception desk. Staff at reception were friendly, courteous and helpful. We ate in Fratellos in the evening, it was busy with lots of tables occupied but our party were accommodated even though we hadn’t made a reservation. Plenty of choice and everyone was catered for. Staff were friendly and the food was very good, what more can you ask for?
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Date of stay: September 2022Trip type: Travelled with family
Room Tip: Starbucks coffee is available here
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Gary Taylor, General Manager at Holiday Inn Newcastle - Jesmond, an IHG hotel
Responded 2 Nov 2022
Dear B8ffo, I am delighted that you enjoyed your recent stay with us and thank you for the positive feedback. I will of course pass your comments on to the team and hope to welcome you back in the not-too-distant future. Kind Regards Gary Taylor General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$68 - US$107 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn newcastle - jesmond hotel newcastle upon tyne
LOCATION
United KingdomEnglandTyne and WearNewcastle upon Tyne
NUMBER OF ROOMS
116
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Claim Your ListingHOLIDAY INN NEWCASTLE - JESMOND, AN IHG HOTEL HK$446 (H̶K̶$̶5̶3̶2̶) - Updated 2023 Prices & Reviews - Newcastle upon Tyne, England
Frequently Asked Questions about Holiday Inn Newcastle - Jesmond, an IHG hotel
Which popular attractions are close to Holiday Inn Newcastle - Jesmond, an IHG hotel?
Nearby attractions include Victoria Tunnel (1.2 km), Jesmond Dene (1.0 km), and The Biscuit Factory (0.8 km).
What are some of the property amenities at Holiday Inn Newcastle - Jesmond, an IHG hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Holiday Inn Newcastle - Jesmond, an IHG hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Newcastle - Jesmond, an IHG hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Holiday Inn Newcastle - Jesmond, an IHG hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Newcastle - Jesmond, an IHG hotel?
Conveniently located restaurants include Saray Jesmond Turkish Grill House, Rio Brazilian Steakhouse, and Branches Jesmond.
Are there opportunities to exercise at Holiday Inn Newcastle - Jesmond, an IHG hotel?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Newcastle - Jesmond, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Newcastle - Jesmond, an IHG hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Holiday Inn Newcastle - Jesmond, an IHG hotel?
Many travellers enjoy visiting Victoria Tunnel (1.2 km), Quayside (1.6 km), and Newcastle Cathedral (1.6 km).